1. Leveraging Technology for
Solutions
A Case Study

2. A Case Study of Karnataka State Police
And a Blueprint for the Nation

3. Technology has morphed the world
Technology is the most critical professional
tool today

4. Technology in policing?

5. Using technology for anti – societal, anti –
national and anti – civilizational acts!
War of the civilized order against
barbaric/savage splinter groups!

6. The Concept
of
General Purpose Technology

7. We live in a knowledge
based world
Either
We align
Or
Perish
Realistically…

8. Quality is at the core of high maturity
organizations of which government is the
most pervasive and most impact making
Realistically…

9. What is an ERP?

10. The ERP

11. Typical architectural components
E-business PlatformTech Stack
CRM
Foundation
Web
Internet
Mobile
Wireless
e-Mail
Call Center
ICM/Telephony
Interaction
Channels
Common Data and Object Models, Security, Interfaces, Globalisation
E-Business
Foundation
Marketing Sales eCommerceBusiness
Applications
Marketing
Intelligence
Sales
Intelligence
Customer
Intelligence
Call Center
Intelligence
Analytical
Applications
Interaction History Universal Work Q
1-to-1 Fulfillment
Assignment Engine
EscalationsTCA
Installed Base
Tasks Notes
Resources
Calendar
Territories
Finance HR

12. Govt ERP! How do we create?
• No history of software
• No history of erp
• Lack of managerial human resource
• Technical manpower
• Humongous effort
• Collaboration

13. Police IT
Comprehensive ERP system providing
seamless integration of the day to day
operations of the Police Department

14. Police IT
In its conceptualization, creation and
roll out, it would have a pioneering
impact in the way Police in India would
go digital in the days to come

15. Police IT- Features
• Centralized Architecture
• Bilingual
• Workflow design
• Role based access
• 522 screens and 417 reports
• Management Information
System

16. FIR
GCR (CO)
FIR AssignmentFIR Assignment
Crime ClassificationCrime Classification
If Heinous CaseIF Case Transferred
Final Report/Charge Sheet
Final Report/Charge Sheet
Court Progress Diary
Court Disposal
Property Seizure
Property Movement
Crime Details
Arrest/Surrender
Witness Details
Case Diary
Final Report B,C and UDR
Proceedings-174/176 CRPC
Exhumation Details
Post Mortem Request
If Victim=Dead
If Dead body “Buried”
If Final Report B,C or UDR
Rejected
Forward
Forward
Accepted
I.M (CO)
I.M(SDPO)
I.M (DPO)
CPR (DPO)
CPR (SDPO)
CPR (CO)
FR B,C & U (CO)
FR B,C & U (SDPO)
FR B,C & U (DPO)
Property Seizure
Property Movement
Crime Details
Arrest/Surrender
Witness Details
Case Diary
Bail Bond
Result of Appeal
Case Transfer GCR (SDPO)
GCR (DPO)COD, DCRE,..
External
Transfer
If Final Report A
UDR Disposal
If UDR case
If B or C case
Crime- Investigation Workflow

17. KSP Wide Area Network
39 locations 2 Mbps
leased line
10 Mbps aggregation
bandwidth
1400 remote
locations, 512
Kbps, VPNoBB
4 Mbps internet
leased line
SPDC

19. Police IT Software Development
FRS/SRS/HRS
Development
Change Request
Testing/UAT/ Feedback/Roll Out/Bugs/Corrections/ final

20. Karnataka
Composite
Model
Data Center
Broadband Networking
Anti Virus and Facility Management
Hiring of Trainers
Multipronged basic training and
application training module wise

21. Karnataka
Composite
Model
 Integrated multi – organizational
workforce
ERP
PERFECT
SYNCHRONIZATION OF

22. Karnataka
Composite
Model
 DYNAMIC
REAL TIME
NETWORKED AND INTERNALLY

23. Police IT-Modules
• Crime
• Law & Order
• Traffic
• Finance
• Administration
• Stores
• Armed Reserve
• Motor Transport
• Training
• Wireless
• Forensic Science Laboratory
• Executive Information System

24. What is ERP Roll Out?
the complexity!!!!!

25. Insurmountable

26. Police IT Roll Out
• User Acceptance Test
• Mandatory Change Requests over 400
• Last phase of development
• Pilots for different modules
• Capacity Building is most critical
• 11 Training Centers established

27. Police IT Roll Out
• Near perfect synchronization of module
development, end user training and the
completion of all precursor activities would
ensure a smooth roll out
• 12 modules in 1439 locations

28. Innovate to Win
 nodal officers
 mpls + vpn network
 fixed ip
 mcse + ccna maintenance
 wipro change management training for leaders
 in house trainers
 training Infra / mass scale training for Crime
Module
 leading by documentation
 aggressive decision making

29. The Only Key – Capacity Building
 Training Infrastructure
 Mapping of End Users
 Deployment of Trainers
 Training of 75 System Administrators
 Basic training for End Users

30. The Only Key – Capacity Building
 Training Curriculum – Basic and Police IT
 Training for Nodal Officers of all Units
 Training for Technical Teams of all Units
 Police IT Training for End Users
 Handholding

31.  Best Practices
 Benchmarking
 Communication
 Performance Excellence

32.  42% Leadership
 27%
Organizational &
Cultural Issues
 23% People Issues
Why ERP
Implementations fail?

33.  4% Technology Issues
 4% Other Organizational issues left unchecked often
lead to project failure
Why ERP
Implementations fail?

34. But the known culprit is always
Technology
Why ERP
Implementations fail?

35. At the base of Visionary Change
Management is
VISIONARY LEADERSHIP
Visionary Change
Management

36.  Ownership
 Involvement
 Responsibility
 Non- negotiable
accountability
What really
Counts?

37. 9/11

38. Devastated all myths
of the modern world
9/11

39. Watershed in
modern human
history
9/11

40. Governance, Internal
Security, Technology took
the center stage
9/11

41. American Response
9/11

42. Homeland Security
9/11

43. Integration
Precursors & Political Will
9/11

44. We are still a long way
off!!!
Even post 26/11

45. To reach the plug and
play mechanism!
Even post 26/11

47. Homeland Security
A Robust Counter Terrorism Mechanism

48. Homeland Security
A Robust Counter Terrorism Mechanism
The attack on the World Trade Center in 2001 has been by far the
single most important event in the history of the modern world
and more so because it forced the world to change its perception
on the nature of organization, the usage of technology, the
responses, the consolidation of activities and spread of
mechanisms needed to thwart the ever growing terrorism the
world over.

49. Technological Framework
Command and Control Centre (CCC)
Interception Systems (IS)
City Based Video Surveillance System (CBVSS)

51. Technological Framework
TETRA Radio Network (TRN)
Geospatial Technology for HLS (GTHLS)
ERP Solution, RDBMS and Integration (ERI)

52. Integration
National Homeland Security – Resource Base and
Incident Support System (NHLS – RBISS)

53. National Homeland Security Blueprint
The beginning of this grandiose plan set to have a
transformational impact on the Homeland Security
scenario of the country is yet to be made. The world’s best
buildings were a blueprint one day. A blueprint is the first to
crystallize our thoughts, it could take a large number of
revisions, nonetheless it has to start. Time seems to be
running out.

54. Overall Framework

55. Technology will be the most critical element of
policing in the days to come
 Lots of management principles and Networking
has been the contribution of US Army to the world
The Roadmap!

56. The Business Proposition
Mass scale R & D and deployment is the
prerogative of the state either directly or otherwise
– through private enterprise
The Roadmap!

57. US $ 9 billions homeland security market waiting
to get tapped
Inability to tap
The Roadmap!

58. Only a confident India can take this challenge
From precision to perfection to excellence
whatever be the domain public or private
Together we have to build a safe and secure India
for the generations to come
The Roadmap!

59. Posterity would never pardon us
otherwise
The Roadmap!

60. Together
WE CAN!
The Roadmap!

61. Thank You
For
Your Rapt Attention