The document outlines a "Bawarchi model of Customer Service" developed by Sachin Mohan Bhide. The model consists of 22 principles for providing excellent customer service, such as prioritizing customer needs, building personal connections with customers, focusing on flexibility and simplicity in customer interactions, and maintaining a positive attitude. The document also references a movie called "Bawarchi" that inspired the customer service model.

1. Bawarchi model of Customer
Service
Sachin Mohan Bhide, PhD
Marketing Strategy Consultant
Eha Management Consultancy
sachin@ehamanagementconsultancy.com
http://www.ehamanagementconsultancy.com/
© Copyright 2015-16 Eha Management Consultancy1

2. Bawarchi model of Customer Service
1. I know you, you may not know me
2. Customer is king and you are nothing
less
3. Extra cheese? – Not anymore
4. Professional’s toolkit
5. Volunteer voluntarily
6. Meet to discuss than digital fuss
7. Internal customer for external customer
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Consultancy
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3. Bawarchi model of Customer Service
8. Art of positive surprising
9. SMALL is big
10. You are happy, I am happy
11. It is so simple to be happy but it is so
difficult to be simple!
12. Present is present, future is absent now
13. Copy for good
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Consultancy
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4. Bawarchi model of Customer Service...
14. Help your team and team will help
customer
15. Celebrate your happiness
16. Spread love, your wish-list is never
going to get exhausted
17. Become a good human being, great
customer service will follow
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Consultancy
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5. Bawarchi model of Customer Service...
18.You are always smaller than your Guru
and ego
19. Scaring is part of caring
20. For customer benefit, make process
flexible
21. Understand your role beyond
fundamentals
22. Mindset is not ‘set’
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Consultancy
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6. References used
• Image source:
http://www.imdb.com/media/rm350833536
0/tt0068257?ref_=tt_ov_i
• Entire movie is available at
https://youtu.be/tGIzjOoAeZc
• Movie details available at
http://www.imdb.com/title/tt0068257/
© Copyright 2015-16 Eha Management
Consultancy
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LEGAL DISCLAIMER
This communication shall not attach any liability on the originator or Eha Management Consultancy.
There is a possibility that I may have noted some point incorrectly. It is advisable to double check the
points before you take any decision based on it. I do not represent any industry association, chamber of
commerce, etc.