1. enterprise2.0 & knowledge Sacha Chua [email_address] This presentation reflects my personal opinion and not the official opinion of my employer. © 2009 Sacha Chua management http://bit.ly/km20

2. comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Knowledge management “ ” Wikipedia

3. the use of emergent social software platforms within companies, or between companies and their partners or customer s. Enterprise 2.0 is “ ” Andrew McAfee

4. Why does this matter to you?

5. Knowledge is power 10 areas of questions

6. 1. Document? Person? Interaction?

7. 2. Hoard? Share?

8. 3. Formal? Informal?

9. 4. Experts? Novices?

10. 5. One? Many?

11. 6. Management? Facilitation?

12. 7. Inside? Outside?

13. 8. Adoption?

14. 9. Metrics? ROI?

15. 10. What next?