Social Crm With Clearvale

Social CRM with BroadVision Clearvale January 2010

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Objective of a Social CRM ,[object Object],[object Object],[object Object],[object Object]

Applications of Social CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Target industries ,[object Object],[object Object],[object Object],[object Object],[object Object]

Example: Mobile1to1 Connections ,[object Object],[object Object]

Account management widget from eCommerce application Personalized product feed from eCommerce application

Customer Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Private community management Event calendars Employee performance tracking Announcements

Multimedia content Customer surveys Ephemeral community of interest microsite

Account Management ,[object Object],[object Object],[object Object],[object Object]

Direct access to account team and senior management

Driving sales ,[object Object],[object Object],[object Object],[object Object]

Relevant products from eCommerce application

Products details from eCommerce application & buy now link Product reviews and ratings

Common concerns ,[object Object],[object Object],[object Object],[object Object],[object Object]

Key capabilities of a social extranet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Seven habits for successful ESN adoption ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Project implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Social Crm With Clearvale

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