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Innovation and Online
    Communities
  Telefónica – Ambassadors of Innovation
          Madrid, Oct 18th, 2007



               Víctor R. Ruiz
            <rvr@blogalia.com>
         http://rvr.typepad.com/
About me
    IT Consultant and blogger




    Creator of Blogalia.com, first blog community/



    software “made in Spain” (2002)
    Creator of Blogometro, open source



    “attention” engine (2003)




                                     Innovation and Online Communities
                                 Telefónica – Ambassadors for Innovation
Things I like


open source blogs linux
  astronomy science
 social networks web 2.0
  writing usability copyleft




                          Innovation and Online Communities
                      Telefónica – Ambassadors for Innovation
What online communities mean to
              me

    I live in Canary Islands




    I discovered Internet in 1994 and created my



    first web site on 1995 (still alive)
    My business partners and most of my friends



    belong to my online social network
    Internet is my hyperlink to the World





                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
In the beginning...




                   Innovation and Online Communities
               Telefónica – Ambassadors for Innovation
Cathedral




                Innovation and Online Communities
            Telefónica – Ambassadors for Innovation
Bazaar




             Innovation and Online Communities
         Telefónica – Ambassadors for Innovation
Non-profit Open Source
     Communities




                    Innovation and Online Communities
                Telefónica – Ambassadors for Innovation
Innovation and Online Communities
Telefónica – Ambassadors for Innovation
Debian
    Linux distribution




    Founded in 1992 by Ian Murdock




    Debian Social Contract




    Debian Foundation



    −   Non-profit
    −   Democratic




                                    Innovation and Online Communities
                                Telefónica – Ambassadors for Innovation
Debian Community
    1,040 volunteers/developers




    +10,000 packaged programs




    Communication tools



    −   Mailing lists, IRC
    −   CVS, FTP, Bug trackers
    −   Some blogs (planet)




                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
Debian
    Debian is one of the oldest open source



    communities
    Reputation of solid software




    Many other projects are based and inspired on



    it
    −   Ubuntu




                                       Innovation and Online Communities
                                   Telefónica – Ambassadors for Innovation
Innovation and Online Communities
Telefónica – Ambassadors for Innovation
Gnome
    Desktop Environment for Linux




    Set of APIs, developer guidelines and programs




    Founded in 1998 by Miguel de Icaza




    Gnome Foundation



    −   Democratic
    −   Inspired in Debian organization




                                              Innovation and Online Communities
                                          Telefónica – Ambassadors for Innovation
Gnome




            Innovation and Online Communities
        Telefónica – Ambassadors for Innovation
Gnome
    Many indepedent projects




    Communication tools



    −   Mailing lists
    −   IRC
    −   CVS
    −   Bug trackers
    −   News sites
    −   Blogs & Wikis

                                    Innovation and Online Communities
                                Telefónica – Ambassadors for Innovation
Gnome
    Sponsored by Sun, IBM, Novell, Intel, Nokia,



    RedHat and many others
    Very active community, open to business




    Gtk+ API is increasingly popular



    −   OpenMoko: Mobile phones




                                       Innovation and Online Communities
                                   Telefónica – Ambassadors for Innovation
Mashups for Innovation:
    Corporations +
Open Source Communities




                    Innovation and Online Communities
                Telefónica – Ambassadors for Innovation
Innovation and Online Communities
Telefónica – Ambassadors for Innovation
Nokia
    OpenSource projects



    −   PythonS60,
        WebKitS60...
    −   Controlled by Nokia
    −   Mailing lists, CVS, Bug
        tracker, Wiki




                                       Innovation and Online Communities
                                   Telefónica – Ambassadors for Innovation
Nokia: Maemo
    TabletPC: N770/N800




    GNOME API's + Debian packaging




    Very open development platform




    Hired active GNOME hackers




    Community tools



    −   Mailing lists, IRC, Bug tracker, Wiki, Planet




                                             Innovation and Online Communities
                                         Telefónica – Ambassadors for Innovation
Nokia
    Only Maemo community show solid results




    Nokia publicy recognizes the value of its



    opennes as opposed to Apple's iPhone.
    −   And it's totally true.
    Is it enough? (Symbian, etc)





                                        Innovation and Online Communities
                                    Telefónica – Ambassadors for Innovation
Innovation and Online Communities
Telefónica – Ambassadors for Innovation
Sun
    Founded in 1982




    “The Network is the Computer”




    Computer and software sellers



    −   SPARC proccessors
    −   Server and stations
    −   Solaris operating system
    −   Java development platform
    Facing an increasing Linux competition





                                        Innovation and Online Communities
                                    Telefónica – Ambassadors for Innovation
Sun: Let's become “Linux-like”
    1999: StarOffice / OpenOffice.org




    2000: GNOME as default Desktop




    2005: OpenSolaris



    −   Open Source code + Community
    −   June 2007: 60,000 registered users
    −   Project Indiana: Ian Murdock
    2007: OpenJDK



    −   Open Source version of Java

                                           Innovation and Online Communities
                                       Telefónica – Ambassadors for Innovation
Sun's communities
    Same tools of open source projects



    −   Mailing lists
    −   IRC
    −   Bug trackers
    −   CVS/SVN
    −   Blogs
    −   Wikis



                                     Innovation and Online Communities
                                 Telefónica – Ambassadors for Innovation
Sun's communities
    OpenSolaris



    −   At first, Sun
        controlled the
        community
    −   2006, gave powers to
        independent group
             OpenSolaris Governing
         


             Board
              −   “Constitution” in
                  progress



                                          Innovation and Online Communities
                                      Telefónica – Ambassadors for Innovation
Sun: Not enough open?
    2005: OpenSPARC.net



    −   Open Source UltraSPARC specification + community
    Blogs for Sun's employees




    Jonhatan Swchartz' Blog (Sun's CEO)





                                          Innovation and Online Communities
                                      Telefónica – Ambassadors for Innovation
Sun
    Sun contributions to open source are



    impressive
    OpenOffice.org is not a successful open source



    project (hard to contribute)
    Holds big influence on key open source



    projects
    Big communities around its company and



    projects

                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
How to Build a Community




                     Innovation and Online Communities
                 Telefónica – Ambassadors for Innovation
Community HOWTO
    Social software (blogs, wikis...) can promote



    feedback from inside and from outside the
    company
    But...





                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
Community HOWTO
    1. Open yourself



    −   Internal blogs
    −   External blogs
             Be part of the blogosphere
         


             Read what people are saying about you
         


    −   Other tools for B2C communication (bug trackers,
        etc)




                                                 Innovation and Online Communities
                                             Telefónica – Ambassadors for Innovation
Open yourself: Channel9
    Microsoft




    Web 2.0 developer community



    −   Video interviews
    −   Wikis
    −   Blogs
    −   Forums
    −   Screencasts
    −   ...only for employers.

                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
Open yourself: Channel 9
               Doctrine
    «1. Channel 9 is all about the conversation.



    Channel 9 should inspire Microsoft and our
    customers to talk in an honest and human
    voice. Channel 9 is not a marketing tool, not a
    PR tool, not a lead generation tool».




                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
Open yourself: Channel 9
               Doctrine
    «2. Be a human being. Channel 9 is a place for



    us to be ourselves, to share who we are, and
    for us to learn who our customers are».




                                      Innovation and Online Communities
                                  Telefónica – Ambassadors for Innovation
Open yourself: Channel 9
               Doctrine
    «3. Learn by listening. When our customers



    speak, learn from them. Don't get defensive,
    don't argue for the sake of argument. Listen
    and take what benefits you to heart».




                                     Innovation and Online Communities
                                 Telefónica – Ambassadors for Innovation
Community HOWTO
    2. Open your products and services



    −   Through easy APIs
             Mashups
         


    −   Open sourcing
             Beware: big projects are hard to open source
         


             successfully (OpenOffice, Mozilla)




                                                  Innovation and Online Communities
                                              Telefónica – Ambassadors for Innovation
Community HOWTO
    3. Use and fund open source projects



    −   Become part of the community
    −   Hire open source hackers




                                           Innovation and Online Communities
                                       Telefónica – Ambassadors for Innovation
Final Remark




               Innovation and Online Communities
           Telefónica – Ambassadors for Innovation
Innovation and Online Communities
Telefónica – Ambassadors for Innovation
That's all, folks!




                   Innovation and Online Communities
               Telefónica – Ambassadors for Innovation

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Innovation Communities

  • 1. Innovation and Online Communities Telefónica – Ambassadors of Innovation Madrid, Oct 18th, 2007 Víctor R. Ruiz <rvr@blogalia.com> http://rvr.typepad.com/
  • 2. About me IT Consultant and blogger  Creator of Blogalia.com, first blog community/  software “made in Spain” (2002) Creator of Blogometro, open source  “attention” engine (2003) Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 3. Things I like open source blogs linux astronomy science social networks web 2.0 writing usability copyleft Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 4. What online communities mean to me I live in Canary Islands  I discovered Internet in 1994 and created my  first web site on 1995 (still alive) My business partners and most of my friends  belong to my online social network Internet is my hyperlink to the World  Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 5. In the beginning... Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 6. Cathedral Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 7. Bazaar Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 8. Non-profit Open Source Communities Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 9. Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 10. Debian Linux distribution  Founded in 1992 by Ian Murdock  Debian Social Contract  Debian Foundation  − Non-profit − Democratic Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 11. Debian Community 1,040 volunteers/developers  +10,000 packaged programs  Communication tools  − Mailing lists, IRC − CVS, FTP, Bug trackers − Some blogs (planet) Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 12. Debian Debian is one of the oldest open source  communities Reputation of solid software  Many other projects are based and inspired on  it − Ubuntu Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 13. Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 14. Gnome Desktop Environment for Linux  Set of APIs, developer guidelines and programs  Founded in 1998 by Miguel de Icaza  Gnome Foundation  − Democratic − Inspired in Debian organization Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 15. Gnome Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 16. Gnome Many indepedent projects  Communication tools  − Mailing lists − IRC − CVS − Bug trackers − News sites − Blogs & Wikis Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 17. Gnome Sponsored by Sun, IBM, Novell, Intel, Nokia,  RedHat and many others Very active community, open to business  Gtk+ API is increasingly popular  − OpenMoko: Mobile phones Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 18. Mashups for Innovation: Corporations + Open Source Communities Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 19. Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 20. Nokia OpenSource projects  − PythonS60, WebKitS60... − Controlled by Nokia − Mailing lists, CVS, Bug tracker, Wiki Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 21. Nokia: Maemo TabletPC: N770/N800  GNOME API's + Debian packaging  Very open development platform  Hired active GNOME hackers  Community tools  − Mailing lists, IRC, Bug tracker, Wiki, Planet Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 22. Nokia Only Maemo community show solid results  Nokia publicy recognizes the value of its  opennes as opposed to Apple's iPhone. − And it's totally true. Is it enough? (Symbian, etc)  Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 23. Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 24. Sun Founded in 1982  “The Network is the Computer”  Computer and software sellers  − SPARC proccessors − Server and stations − Solaris operating system − Java development platform Facing an increasing Linux competition  Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 25. Sun: Let's become “Linux-like” 1999: StarOffice / OpenOffice.org  2000: GNOME as default Desktop  2005: OpenSolaris  − Open Source code + Community − June 2007: 60,000 registered users − Project Indiana: Ian Murdock 2007: OpenJDK  − Open Source version of Java Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 26. Sun's communities Same tools of open source projects  − Mailing lists − IRC − Bug trackers − CVS/SVN − Blogs − Wikis Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 27. Sun's communities OpenSolaris  − At first, Sun controlled the community − 2006, gave powers to independent group OpenSolaris Governing  Board − “Constitution” in progress Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 28. Sun: Not enough open? 2005: OpenSPARC.net  − Open Source UltraSPARC specification + community Blogs for Sun's employees  Jonhatan Swchartz' Blog (Sun's CEO)  Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 29. Sun Sun contributions to open source are  impressive OpenOffice.org is not a successful open source  project (hard to contribute) Holds big influence on key open source  projects Big communities around its company and  projects Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 30. How to Build a Community Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 31. Community HOWTO Social software (blogs, wikis...) can promote  feedback from inside and from outside the company But...  Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 32. Community HOWTO 1. Open yourself  − Internal blogs − External blogs Be part of the blogosphere  Read what people are saying about you  − Other tools for B2C communication (bug trackers, etc) Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 33. Open yourself: Channel9 Microsoft  Web 2.0 developer community  − Video interviews − Wikis − Blogs − Forums − Screencasts − ...only for employers. Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 34. Open yourself: Channel 9 Doctrine «1. Channel 9 is all about the conversation.  Channel 9 should inspire Microsoft and our customers to talk in an honest and human voice. Channel 9 is not a marketing tool, not a PR tool, not a lead generation tool». Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 35. Open yourself: Channel 9 Doctrine «2. Be a human being. Channel 9 is a place for  us to be ourselves, to share who we are, and for us to learn who our customers are». Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 36. Open yourself: Channel 9 Doctrine «3. Learn by listening. When our customers  speak, learn from them. Don't get defensive, don't argue for the sake of argument. Listen and take what benefits you to heart». Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 37. Community HOWTO 2. Open your products and services  − Through easy APIs Mashups  − Open sourcing Beware: big projects are hard to open source  successfully (OpenOffice, Mozilla) Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 38. Community HOWTO 3. Use and fund open source projects  − Become part of the community − Hire open source hackers Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 39. Final Remark Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 40. Innovation and Online Communities Telefónica – Ambassadors for Innovation
  • 41. That's all, folks! Innovation and Online Communities Telefónica – Ambassadors for Innovation