Top 5 Post-COVID Workforce Planning presented by Gartner. Overview of Gartner's TalentNeuron. A Premium end-to-end global labor market intelligence solution.

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Top 5 Post-COVID Workforce Planning
Questions Answered With Analytics
Scott Engler
VP, Advisory
Ashley Tatum
VP, Advisory

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TalentNeuronTM
Premium end-to-end global
labor market intelligence
solution.

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Competitive
Assessment
Skills Gaps Sourcing
Rethink Location
Strategy Hybrid
Reprioritization Plans for 2021
Source: Gartner
Increase
Diversity
Representation
Adapting to the New Talent War

6. 6 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
n = 236 Respondents
2021 Board of Directors Survey
48%
of boards expect business
model changes as the result
of COVID-19

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n = 133, percentages are calculated using sum of frequencies
Q. Please tell us about your organization’s top 5 strategic business priorities for the next 2 years (2020/2021).
Source: 2020 Gartner View From the Board of Directors Survey
Digital and Workforce are Top of Mind for Boards
53% 49%
29% 27% 23% 23% 23% 20% 20% 20% 20% 19% 17% 16% 15%
0%
30%
Perceived Business Priorities for 2020-21
Percentage of Respondents
60%
BusinessExpansion/
Diversification
Growth
EffectiveBusiness
Management
Customer
CostEfficiency
Product
Improvements
Innovation,R&D
Financial
Mergersand
Acquisition
Leadership
Development
Businessstrategy
Profitimprovement
RiskManagement
Workforce
DigitalTech
Initiatives

8. 8 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
n = 186
Source: April 2019 HR Executive Survey
50%
of HR Leaders Had Confidence
That HR Could Successfully
Execute Workforce Planning

9. 9 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Workforce Planning Process
Where Data Plays a Role
What is Workforce Planning? The process of planning for the workforce a given organization will need to remain
competitive and continue to grow.
Understand
Business
Strategy & the
Implications for
Talent Demand
Diagnose the
talent risks to
executing
business strategy.
Develop a plan to
address talent
risks.
Prepare to
execute the
workforce plan.
Data Plays a Role in Every Step of the Process

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Competitive
Assessment
Skills Gaps Sourcing
Rethink Location
Strategy Hybrid
Reprioritization Plans for 2021
Source: Gartner
Increase
Diversity
Representation
Adapting to the New Talent War

11. 11 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

12. 12 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Fastest Growing Digital Skills
Top 10 Fastest Growing Digital Skills by Job Demand in Each Organization Group
FAANG
Source: Gartner TalentNeuron (July 2020)
Note: AGR is calculated based on this formula: (average annual demand of digital skills from July 2017 to June 2020 / annual demand of digital skills during July 2017 to June 2018) – 1.
Only the skills above 25th percentile by job demand volume have been considered for the analysis and we’ve excluded skills with extremely low demand volume. Demand growth for some
of the common skills are outside the top 10 in some of the three organization groups. Therefore not all common skills are shown on all three charts here.
AGR of Job Demand from FAANG by Skill
614%
240%
206%
166%
131%
112%
102%
99%
88%
84%
0% 500% 1000%
Blockchain
5G
Search Engine Optimization
Power BI
ServiceNow
Disaster Recovery
Cyber Security
Intrusion Prevention System
Solutions Architecture
Penetration Testing
Unique Skills Common Skills
S&P 100
AGR of Job Demand from S&P 100 Organizations by Skill
681%
328%
292%
277%
252%
188%
148%
137%
136%
134%
0% 500% 1000%
Asana
5G
DevSecOps
GitLab
Snowflake
IT Strategy
Natural Language
Understanding
Quantum Computing
Virtual Assistant
Blockchain
Unicorns
AGR of Job Demand from Unicorns by Skill
437%
415%
281%
261%
255%
247%
224%
210%
205%
180%
0% 500% 1000%
Automation Anywhere
Robotic Process Automation
(RPA)
Containerization
ServiceNow
Neural Networks
Snowflake
Artificial Intelligence
Data Insights
Information Privacy
Computer Vision

13. 13 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Sense for strategic capability shifts
Competitor A B C D Company
Category
Development (3) +1 +1 +1 +4
Customer
Engagement +1 +1 +1 - +2
Customer
Sales Exec.
(2) (1) (2) - +1
Customer/
Shopper
Marketing
(2) (2) (2) - -
Sales Mgmt. - (1) - - +6
Source: Gartner
Company: Global Food &
Beverage giant

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Q1: What talent profiles
are my competitors
targeting post-COVID?

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Case In Point
In order to make changes to its talent strategy,
especially around hiring, the organization needed to
study its traditional and non-traditional competitive
landscape
15
Industry: Healthcare
Mission Critical Priority: Guiding Talent Decisions In a Rapidly
Changing Environment

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Having the Conversation With The Business
What’s Happening with our competitors?

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Competitive
Assessment
Skills Gaps Sourcing
Rethink Location
Strategy Hybrid
Reprioritization Plans for 2021
Source: Gartner
Increase
Diversity
Representation
Adapting to the New Talent War

18. 18 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
New Skills Urgently Needed
Percentage of workforce that has had to use new skills as a
result of COVID-19
42%
58%
58%
n = 113 L&D professionals
Source: Gartner Coronavirus Polling on Learning and Development (6 April 2020)

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One in three skills
will be obsolete in
less than four years
For roles in IT, Finance and Sales
n = 2020 and 2021 projected; 13,166,410 (2019); 12,008,840 (2018); 9,991,265 (2017) job postings; Source: Gartner TalentNeuron

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No Headlights Into the Future
“53% cite failure to identify needed
skills as the No. 1 impediment to workforce
transformation.
31% reported that they have no way
to identify market leading skills

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How to infuse data into your decisions
21
Conduct capability
needs reviews more
frequently
Develop the
organization’s ability
to build dynamic
skills internally

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Q2: How do I regularly
engage business leaders
in future skill needs
assessment?

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Case In Point
An organization needed to rapidly implement a
digital strategy, and help the business identify
the right skills were needed to meet the needs
of both the business and patients during
COVID-19.
23
Industry: Healthcare
Mission Critical Priority: Guiding Talent Decisions In a Rapidly
Changing Environment

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Having the Conversation with the Business
How do we keep up with what skills we should care about?

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Having the Conversation with the Business
How do we make sure we have the skills we need at the right time?

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Competitive
Assessment
Skills Gaps Sourcing
Rethink Location
Strategy Hybrid
Reprioritization Plans for 2021
Source: Gartner
Increase
Diversity
Representation
Adapting to the New Talent War

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Top Digital Skills by Demand Growth in Non-IT Functions
Rank Marketing / PR
Sales / Biz.
Development
Finance /
Accounting
Science / R&D Engineering / QA Creative / Talent
Human
Resources
Operations /
Logistics
1 DevSecOps Build automation DevSecOps Snowflake
Search Engine
Optimization
5G
Robotic Process
Automation
(RPA)
Mobility as a
Service
2 5G Edge computing Snowflake Network security Blockchain
Back-end
systems
Data Insights
Augmented
Reality
3 Containerization DevSecOps Computer vision Power BI Asana Blockchain Power BI Dynamics 365
4
Robotic process
automation (RPA)
Blockchain Cloud operations
Enterprise
architecture
Cloud
architecture
Platform as a
Service
Augmented
Reality
Robotic Process
Automation
(RPA)
5 Edge computing 5G
Cloud
implementations
Edge computing Power BI
Marketing
analytics
Data Strategy Asana
Source: Gartner TalentNeuron (August 2020)
a Annualized Growth Rate is calculated using this formula: (average annual demand of digital skills from July 2017 to June 2020 / annual demand of digital skills during July 2017 to June 2018) – 1.
Top 5 Digital Skills by Demand Growth in Each Non-IT Functions
Rankings Based on the Annualized Growth Ratea of Demand From Corresponding Functions Requiring Digital Skills From July 2017-June
2018 to July 2019-June 2020
Fast growing digital skills identified on slide 3

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New Emerging Growing Core Declining
Software Developers, Applications
Skill Lifecycle—FAANG+
Source: Gartner Talent Neuron (July, 2020)
Implementing
User interfaces
UNIX
Science
Software development
Computer science
Java
Software engineering
Design patterns
Data sets
Visualization
Redshift
Technical leadership
Mobile operating systems
Game engines
TrendspottingDataDog
Deep Dive
Analysis
Skill Life Stage
SkillPrevalence

29. 29 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Most Common Titles with ThisSkill
Description
“Design Patterns” refers to the use of reusable solutions/templates to solve
common problems when designing applications or systems. Design Patterns are
best practices to promote efficiency and eliminate redundancy in code. Samplejob
description language: “Knowledge of common design patterns used in software
development.”
Hiring Difficulty
Deep Dive: Design Patterns
Skill Growth
3X (2016-2020)
Java Developer
Stack Developer
Source: Gartner TalentNeuron (July 2020)
See the Glossary for more detail on categories used in this section.
Software Engineer Android Developer
.net Developer iOS Developer
Java Developer Java Stack Developer
Software Developer Software Development Engineer
Stack Developer Java Software Engineer
Representational
State Transfer
(REST)
APIs
Web
Services
Model-View-
Controller
Java
Design
Patterns
Less Very
Top 5 Skill Adjacencies
7

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Q3. How can I set realistic
expectations with hiring
managers on whom and from
where we should hire?

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Case In Point
Once decisions were made on where to invest,
the organization needed to create a viable
strategy for sourcing and hiring this type of
talent.
31
Industry: Healthcare
Mission Critical Priority: Guiding Talent Decisions In a Rapidly
Changing Environment

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xx represents highest talent supply, lowest talent demand
and lowest demand pressure
xx represents lowest talent supply, highest talent demand
and highest demand pressure
Talent Supply Talent Demand
Focus Locations
Total Talent
Supply
% of Talent
Supply
(*Healthcare
Industry)
Three-Years’
Talent Supply
Growth Rate
(*CAGR)
Total Talent
Demand
% of Talent
Demand
(*Healthcare
Industry)
Demand
Pressure
Average Posting
Period (Days)
Boston 3,310 14.1% 4.2% 970 4.8% 29.3% 74
Chicago 3,860 8.9% 2.0% 1,040 3.1% 26.9% 86
Dallas 3,310 5.4% 2.9% 830 1.9% 25.1% 64
Los Angeles 3,970 7.5% 4.1% 1,110 3.2% 28.0% 76
New York City 6,060 9.9% 5.0% 1,660 3.1% 27.4% 71
Philadelphia 1,650 15.7% 5.7% 490 4.6% 29.7% 68
Product Owner
Having the Conversation with the Business
Where do we find the talent?

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Having the Conversation with the Business
Do we have the right profile?

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Competitive
Assessment
Skills Gaps Sourcing
Rethink Location
Strategy Hybrid
Reprioritization Plans for 2021
Source: Gartner
Increase
Diversity
Representation
Adapting to the New Talent War

35. 35 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.

36. 36 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Emerging Information Technology Hubs
Source: Gartner TalentNeuron Research and Analysis
Emerging hubs have decent
supply of relevant talent pool
and low to medium salary cost.
These locations have
witnessed good growth in
information technology sector
during he past few years
Atlanta
Mexico City
Rio de Janeiro
Buenos Aires
Saint Petersburg
Warsaw
Osaka
Beijing
Metro Manila
Pune
Munich
Vancouver
Hyderabad
Montreal
Melbourne
High Low
Size of the bubble represents size
of the talent supply
Color of the bubble represents the
score of the location based on
talent supply, demand, salary cost
and location parameters. The
higher the score is, the more
favorable the location is for IT
operations
Talent Score:
7-10
6-7
5-6
1-5

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Source: Gartner TalentNeuron Research and Analysis

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Q4. How can I expand
beyond my current
location footprint for
cost and competitive
advantage?
38

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Case In Point
39
Given the looming Brexit outcome this global
banking organization had to find alternative
scalable locations in Europe given the
looming Brexit outcome
Industry: Banking
Mission Critical Priority: Reducing geographic risk caused
by Brexit

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Having the Conversation with the Business
How do we start the conversation on remote or hybrid work environments?

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Competitive
Assessment
Skills Gaps Sourcing
Rethink Location
Strategy Hybrid
Reprioritization Plans for 2021
Source: Gartner
Increase
Diversity
Representation
Adapting to the New Talent War

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The Diversification Challenge

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Q5. How can I use
data to inform
decisions around
improving diversity
representation at my
organization?
43

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Case In Point
44
The team needed data to shift the perceptions
of business leaders about the ability to find
diverse talent across several different
functional areas, and encourage a shift in
strategy around hiring for diverse talent.
Industry: Insurance
Mission Critical Priority: Changing the perception that diverse talent
doesn’t exist and driving diverse representation across the organization

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Top Locations in the U.S. by Financial Analyst Talent Supply
Top 5 Locations by Supply and Demand for Financial Analyst
Number of By-Segment Talent Supply for Financial Analyst, by Location
Top 5 Alternative Locations by Supply for Financial Analyst
Number of By-Segment Talent Supply for Financial Analyst, by Location
Total
56663
14223
13958
12952
12773
Total
12252
10887
10616
9236
6165
Minority Segments Minority Segments
Source: Gartner TalentNeuron (2020)
Note: Minority segments includes African-American, Hispanic, Asian and all other ethnic groups.
Source: Gartner TalentNeuron (2020)
Note: Minority segments includes African-American, Hispanic, Asian and all other ethnic groups.
24365
4409
6979
6087
2938
New York
Chicago
Washington DC
Los Angeles
Boston
3431
4681
3609
3602
2528
Philadelphia
San Francisco
Dallas
Houston
Atlanta

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Top Locations in the U.S. by Financial Analyst Talent Supply for
Minority Segments
African-American Talent Supply Hispanic Talent Supply Asian Talent Supply
Source: Gartner TalentNeuron (2020)
Female Talent Supply
Total (in Parentheses) and By-Segment Number of Talent Supply for Financial Analyst, by Location
African-American Talent Supply
Talent Supply Across Locations With the Highest Talent Supply and Demand for Financial Analyst
Talent Supply Across Alternative Locations With the Highest By-Segment Talent Supply for Financial Analyst
Total (in Parentheses) and By-Segment Number of Talent Supply for Financial Analyst, by Location
Hispanic Talent Supply Asian Talent Supply Female Talent Supply
1603
1348
1274
955
739
Atlanta (6165)
Philadelphia (12252)
Charlotte (4901)
Dallas (10616)
Houston (9236)
3400
2512
766
569
518
New York (56663)
Washington DC (13958)
Boston (12773)
Chicago (14223)
Los Angeles (12952)
3966
1425
977
853
383
New York (56663)
Los Angeles (12952)
Washington DC (13958)
Chicago (14223)
Boston (12773)
13032
4015
2792
1660
1422
New York (56663)
Los Angeles (12952)
Washington DC (13958)
Boston (12773)
Chicago (14223)
3593
3005
1838
1293
1168
San Francisco (10887)
San Jose (5778)
Philadelphia (12252)
Houston (9236)
Dallas (10616)
18132
5583
4551
4015
3321
New York (56663)
Washington DC (13958)
Chicago (14223)
Los Angeles (12952)
Boston (12773)
4533
3702
3291
2863
2774
Philadelphia (12252)
San Francisco (10887)
Dallas (10616)
Houston (9236)
Atlanta (6165)
1293
1274
1020
848
772
Houston (9236)
Dallas (10616)
Phoenix (5098)
Miami (4240)
San Antonio (1931)

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