1. Prepared by : Ruquia Batool

2. 
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Definition of nonverbal communication
Types
Characteristics
Classificaton

3. Bodily actions and vocal qualities that typically
accompany a verbal message.
Nonverbal communication also termed as
NVC

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♦ only 7% of a message’s effect is carried by
words ; listeners receive the other 93%
through non -verbal means, according to
Communication researcher Mehrabian.
♦Over 65 percent of the social meaning of
the messages we send to others are
communicated non-verbally.

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Meta communication
Kinesic Communication
Leakage

8. Meta communication is an implied meaning
conveyed by the
 Choice of words
 Tone of voice
 Fumbling
 Silence or
 Omission

9. It is not through words but along words .Meta
communication can be intentional or
unintentional
For example
At least try to reach in examination hall on
time

10. Kinesic communication is a message conveyed
through non verbal acts, Kinesic include
 Eye contact
 Facial Expression
 Emotions
 Gesture
 Posture
 Touch

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Kinesic communication is also known as body
language or body talk. It include the entire
non verbal behavior of the communicator
unconsciously. It transmits the unstated
feelings, attitude and hidden intentions of the
speaker.

12. A non verbal message conveyed through bodily
movements is known as Leakage.
messages ‘slipping out’ in spite of our attempts
to control them – ensures that high credibility is
given to non-verbal cues in the area of feeling,
emotion and attitude puts a lot of power in the
hands of a skilled communicator

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It include Instrumental body movements
Can be Intentional & unintentional
Continuous and never ending
More convincing
Indicator of reality

14. According to Ekman’s classification is
 Emblems
 Illustrators
 Body manipulators
 Facial expressions
 Regulators – Eye movements

15.  Emblems
Gestures that can substitute for words
 Illustrators
Illustrators are movements of hands and
arms for representing size, shape,
frequency and speed of something
 Body
manipulators
Acts of touching without reason one’s
own body or an object also known as
unintentional acts using manipulators is
often a sign of discomfort not always

16.  Facial
expressions
The arrangements of facial muscles to
communicate emotional states or
reaction to message
 Regulators-Eye
movements
Eye movements shows interest,
involvement, rejection and annoyance
etc

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In the United States it is a
symbol for good job
In Germany the number
one
In Japan the number five
In Ghana an insult
In Malaysia the thumb is
used to point rather than
a finger
17

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Symbols of body language
Face facts
Gesture

20. In interview, negotiation or in one to one
meeting smiling face create pleasant relation

21. Include
 Positive gesture
 Negative
 Sign of Nervousness
 Gesture showing aggressiveness
 Gesture showing rudeness
 Gesture showing self importance
 Gesture showing lack of good sense
 Gesture showing superiority

23. Creating a climate that
facilitates learning and
retention demands
good nonverbal skills.