A presentation on how to develop the architecture for a road tolling system. Includes the use of a rich picture and various architectural models. Presented at the RTIC 2008 conference.
5. Use a method – Soft Systems Methodology Problem situation unstructured Problem situation expressed Root Definition of relevant systems Conceptual models Other systems thinking Formal systems model Real world/Systems world comparison Feasible/Desirable Changes Actions to Improve Real World Systems World SE Architecture Rich Picture CATWOE
6. Street parking Car parks Congestion charging Bridges Roads Tunnels Railways Airports Sea Ports Types of Infrastructure Tolling Types of Application Public Transport Ticketing DSRC Tags Phones GNSS Constellation Smart Cards GPS OBU Video Gantries Technical Elements Picture Enforcement Each infrastructure type has its own best way of being funded and generating revenue. Technology has to be appropriate for the application and cost. RFID Tags The nature of the asset, technology and the business case drives the form of the solution. Get the people who use the asset but don’t pay – no arrangement. ? Interoperability Other infrastructure operators Do we have a clearing house? Our customers accessing all our channels Our bank Calculate how much users have to pay. Recover money from bad customers Interoperability agreements. Shareholders want their cut of money Charge that to our customer’s account. Usage event information, Information to identify the user, Evidence of use, Government Authorities who control the concessions and have audit powers. Who is this? Do they have an arrangement with us, or somebody else? We send you – a device, tag maybe, A statement/invoice, on a regular basis, Information we think you’ll want. You send us money. Customers We exchange customer information, Information on our customer’s usage, The money that we owe each other. Manage all our money. Money to/from the bank. Payday for shareholders. Money for the Government Mobile monitoring Recover money owed to us. Use the courts if necessary. Process and confirm pictures HOT LANE Rich Picture of a Charging System for Infrastructure Usage (CSIU) To show, in an unstructured way, most of the significant elements that come into play when thinking about developing a charging system for infrastructure usage. Rupert Brown 2007 Infrared [Stage 2 – “Problem situation expressed” from the SSM]
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8. Street parking Car parks Congestion charging Bridges Roads Tunnels Railways Airports Sea Ports Types of Infrastructure Tolling Types of Application Public Transport Ticketing DSRC Tags Phones GNSS Constellation Smart Cards GPS OBU Video Gantries Technical Elements Picture Enforcement Each infrastructure type has its own best way of being funded and generating revenue. Technology has to be appropriate for the application and cost. RFID Tags The nature of the asset, technology and the business case drives the form of the solution. Get the people who use the asset but don’t pay – no arrangement. ? Interoperability Other infrastructure operators Do we have a clearing house? Our customers accessing all our channels Our bank Calculate how much users have to pay. Recover money from bad customers Interoperability agreements. Shareholders want their cut of money Charge that to our customer’s account. Usage event information, Information to identify the user, Evidence of use, Government Authorities who control the concessions and have audit powers. Who is this? Do they have an arrangement with us, or somebody else? We send you – a device, tag maybe, A statement/invoice, on a regular basis, Information we think you’ll want. You send us money. Customers We exchange customer information, Information on our customer’s usage, The money that we owe each other. Manage all our money. Money to/from the bank. Payday for shareholders. Money for the Government Mobile monitoring Recover money owed to us. Use the courts if necessary. Process and confirm pictures HOT LANE Rupert Brown 2007 Infrared Detecting usage of the asset Reconstructing how the asset was used Calculating a charge for the asset’s use Identifying who to charge for the asset usage Exchanging data and money with other asset operators Servicing the needs of our customers Getting money from our customers Enforcing the need to pay to use the asset Collecting money owed Managing the money Managing the CSIU systems Using the Rich Picture to draw out the main functional elements of CSIU The start of the process to bring structure to the mass of unstructured elements within the Rich Picture. Gathering evidence of use
9. Detecting usage of the asset Reconstructing how the asset was used Calculating a charge for the asset’s use Identifying who to charge for the asset usage Exchanging data and money with other asset operators Servicing the needs of our customers Getting money from our customers Enforcing the need to pay to use the asset Collecting money owed Managing the money Managing the CSIU systems Gathering evidence of use Street parking Car parks Congestion charging Bridges Roads Tunnels Railways Airports Sea Ports Types of Infrastructure Tolling Types of Application Public Transport Ticketing DSRC Tags Phones GNSS Constellation Smart Cards GPS OBU Video Gantries Technical Elements Picture Enforcement Each infrastructure type has its own best way of being funded and generating revenue. Technology has to be appropriate for the application and cost. RFID Tags The nature of the asset, technology and the business case drives the form of the solution. Get the people who use the asset but don’t pay – no arrangement. ? Interoperability Other infrastructure operators Do we have a clearing house? Our customers accessing all our channels Our bank Calculate how much users have to pay. Recover money from bad customers Interoperability agreements. Shareholders want their cut of money Charge that to our customer’s account. Usage event information, Information to identify the user, Evidence of use, Government Authorities who control the concessions and have audit powers. Who is this? Do they have an arrangement with us, or somebody else? We send you – a device, tag maybe, A statement/invoice, on a regular basis, Information we think you’ll want. You send us money. Customers We exchange customer information, Information on our customer’s usage, The money that we owe each other. Manage all our money. Money to/from the bank. Payday for shareholders. Money for the Government Mobile monitoring Recover money owed to us. Use the courts if necessary. Process and confirm pictures HOT LANE Rupert Brown 2007 Infrared Using the Rich Picture to draw out the main functional elements of CSIU The start of the process to bring structure to the mass of unstructured elements within the Rich Picture.
17. XCH CRM Financials Data Warehouse Toll Operating System TSMC ALC IVR EFTPOS Web Post Office Bank Enforcement Look up DCA Mail House Tag distributor Interoperability Customer Service System SMS/e-mail ALC TSMC ALC ALC TSMC ALC ALC Tolling System Architecture for ConnectEast’s new EastLink Road