On National Teacher Day, meet the 2024-25 Kenan Fellows
ECHO project
1. ECHO
Integrated Intelligent
Communication Channel
Exploration of commuication failures between teachers and
students using an LMS
Tricia Rambharose
Final presentation
IDM year 1
Malmö University
25-05-2012
2. Communication failures between
teachers and students and students when
using an LMS
(Learning Management System)
Main focus
11. Time Consuming
Expectations
Main communication problems
12. Scenarios Problems Qualities Design Decisions
Scheduling Social/Interactive Smart Communication
Sorting
Time Consuming Time Saving
Information
Support 3 steps max.
Flexible
Add communication
Integrated preferences
Liaison Separation of
Expectations Purposes Immediate respose
Reliable Reminders
Notifications
Use Qualities to Design Decisions
16. Previous IDM projects
IXD topics relevant to my design
Positioning in IXD
Reflections
17. Jojo DV Open Square
Living Area Song of Social Welfare
Lessons from previous IDM projects
18. User experience design
Can’t control people.
People suprise you.
People don’t know what they want.
Participatory design
Positioning in IXD
19. Internet of things
Social media
Other IXD considerations
20. Accountability to users
User transition
Privacy issues
’Closed’ communication channels
Challenges and considerations
21. Out of the box thinking for communication
problems using an LMS
Integrated communication
Intelligence in communication
Immediate system response
New insights and contributions
22. Responsive web
Communication perspective
Possibilities for future work
Since no previous work was done exactly on this topic the research process is explorative while the design process was iterative and focused on a user experiences and participatory design approach. Explorative. Previous work on LMS critiqued it in terms of pedagogy, not communication. Yet many universities internationally require students and staff to use a LMS.User Experiences and Participatory Design.
Picture of the final prototype I propose to solve the problem.
3minsShow here pitch video.Introduces ECHO.
Process that lead to the development of ECHO.
Students and teachers at tertiary institutions.Narrowed down to IDM because in my design process realised the communication needs vary in the field of study.
Focus on finding out user experiences with LMS in their schools. Got feedback from Malmö, Lund, Copenhagen ITU.
Based on the ethnography data I gathered I made 3 personas (1) teacher (2)Tech savvy studsnt (3) non tech savvy student.From this I got main scenarios for communication between teachers and students:SchedulingInformation supportLiaison
From user data analysis I narrowed down the scope of non face to face communication between teachers and students, to these three scenarios.SchedulingOf: meeting, class, tutorial , With: class & individualsInformation / SupportOf: Guidance and , all course mattersLiaisonWith: external , collaborators
I sketched the communication cycle as it exist now. Here is the commuication cycle for the scneario of information support.Basically the student gets information from teachers using certain communication channels and also from classmates and other using some other channels as well. I analysed the scenarios for the main problems and I narrowed down the problems to Time Consuming and Expectations.In the diagram the red circles show where potential problems areas are.
Problems focused on:Time ConsumingWith: Redundancies, replications and thinking.ExpectationsOf: The communication system, teachers and students.This made me think more about the system role in communication
From all the user experiences I collected, my research, and my personal experiences myself I made the Use Qualities which I used as guidelines in understanding what I should do next in the design process to address the main communication problems. Flexible: Both students and teachers thought it important to have a system for their changing preferences of physical communication device and also software system for communication Integrated: The target users made it clear that a new communication system was not needed, as all their communication needs are met in parts by several of the myriad of options available. Instead they would value being able to bring all their communication channels together. Reliable: refers to feeling of trust, dependability and reassurance in the communication system. Separation of purposes: For teachers being able to separate professional and personal communication is important and for students they want to have all communication relevant to school in one place without being distracted by other aspects of life. Text analysisIntelligenceImmediate response
A mobile app was chosen because smart phones are already an intuitive communication device, it is ideal for on the go communication and a growing number of people already communicate by cell phones and mobile devices.
Give examples:Personalized Google home page – static view.Web zone – K3 LMS that allowed integrations, videos, conferencing. Students still used FB.Problems with most systems is still have to leave the system to organise your communication and thoughts. LMS still think inside the box, I tried to view the problem outside the box and get to the root cause of the problem. Ended up developing a concept for communication generally.
Paper based testing. Feedback from the paper based version was used to modify the digitial protoype to what was shown in the video at the beginning.Main results: people thought it was an advanced paper protoype and was able to get the feel of using the system and focus on the concept.How to make transition from regular emailtext analysis as important
Briefly describe each project and my role using visuals.JOJO – UX design, Personas, Scenarios. Started my interest in user experience design and participatory design.DV Open Square – Usability, prototype testing (should be paper based first) other wise people miss the concept.Living Area- Participatory DesignSong of Social Welfare – Collaborative media, which I applied to this IP project by integrating different media for communication.
Many IXD topics I used in my process, however it was obvious to me that what I enjoyed the most was interacting with users and letting them guide the design process.UXD cant control people, people are happy with what they use so rather need to allow them to use all that they like easier. People suprise you, don’t know what to develop till almost the end. People don’t know what they want, they just know what they are used to. Can’t ask people to design the system for you but rather understand their behaviours, needs, and what they think they want and as a designer interpret this. linked with participatory design when you involve users in the design process, get their feedback at each stage.
“Internet of things” characteristics possibly relevant to my project:global network infrastructure with self configuring capabilitiesphysical and virtual “things” have identitiesvirtual personalitiesuse intelligent interfacesseamlessly integrated into the information networkinterconnection among devices, devices able to make decisions to serve the userembedded intelligence, AI-oriented perspectiveSocial media for eLearning communication?it supports conversation and discussion and learning from one another, whilst “traditional” self-paced learning is about learning from a computer without reference to others—it’s just content, content, content. We are all social beings, so social learning is a more natural way of learning. //maybe this is a way to save teacher’s time, allow students to communicate with eachother and share information.social bookmarking, discussions, wikis, blogging, file sharing, etc.generation gap between students and teachers in terms of effectiveness of social media.‘taboo’ of social media viewed as just some like Facebook and so not professional.//a social network for educational institutions? ->twiducate
Ethical perspective, consequences of work
Responsive web adapt the layout to the viewing environment, and probably also use flexible images. As a result, users across a broad range of devices and browsers will have access to a single source of content, laid out so as to be easy to read and navigate with a minimum of resizing, panning, and scrollingCommunication: Pernilla
