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9 3 ,[object Object],[object Object],Building and Maintaining Relationships Customer Service Via Technology Learning Objectives McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Building and Maintaining Relationships ,[object Object],[object Object]
Employing Technology to Conduct Business ,[object Object],[object Object],[object Object],[object Object]
Types of Technology : What are the types of technology on  the scene today ?   ,[object Object],[object Object]
Using E-mail Ethically  and Correctly ,[object Object],[object Object]
Using a Facsimile :   Guidelines for Sending Faxes ,[object Object],[object Object],[object Object]
Using the Telephone ,[object Object],[object Object],[object Object]
Effective Usage : Using the telephone , continued ,[object Object],[object Object],[object Object]
Advantages of the Telephone ,[object Object],[object Object],[object Object],[object Object]
Creating Positive Telephone Usage : Ways to serve customers effectively ,[object Object],[object Object],[object Object],[object Object]
Create Positive  Telephone Usage ,  continued ,[object Object],[object Object],[object Object],[object Object],[object Object]
Effective Telephone Usage :   Strategies to Prevent Poor  Telephone Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advantages of Telephone Customer Service ,[object Object]

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