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Industrial
Design
Engineers care about making things that work. Designers work out things people care about.
Design


Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
1996                                                                                                                   2010




  Fernando Prieto, Ricardo Sosa. “TetraBus”: Children work. Designers work out things people care about.
                              Engineers care about making things that Museum on Wheels. Client: Tetra Pak Mexico (1996-1997)
T-Plak in Argentina, Reciplak in Brazil, Chiptec in China, Tectan in Germany




Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
http://kaiqi.en.alibaba.com/
                                                 http://www.coolest-toys.com/200805/playgoda-can-make-playgrounds-chameleon-like.htm
Engineers care about making things that work. Designers work out things people care about.
                                             http://image.made-in-china.com/2f0j00vMGQeCprHBoL/Indoor-Playground-NC-IP203-.jpg
meaning
significance
                                                    interpretation
                 intent
                                                    express
                  sense
                                                    message
                   value
                                                    purpose
Engineers care about making things that work. Designers work out things people care about.
Activity I
2 minutes: What are your 3 most valuable (material) possessions in life?




               Engineers care about making things that work. Designers work out things people care about.
Semantic Differential




                                                        Osgood, C. E., Suci, G. J., &
                                                       Tannenbaum, P. (1967). The
                                                       Measurement of Meaning.
                                                        University of Illinois Press.


 Engineers care about making things that work. Designers work out things people care about.
Connotation: aggressiveness




                                                                                      http://www.flickr.com/photos/jingleslenobel/6806186496/
Engineers care about making things that work. Designers work out things people care about.
                                                                                    http://www.flickr.com/photos/tr1stan27/4408550933/
Activity II
2 minutes: List of 5 words that you would associate with each of these designs:




                  Engineers care about making things that work. Designers work out things people care about.
a)




b)




     Engineers care about making things that work. Designers work out things people care about.
http://www.2011mediocrity.com




Engineers care about making things that work. Designers work out things people care about.
Semantic Differential
1. Create a scale using polar adjectives (opposite-meaning terms)
2. Use as a guide three dimensions: strength, value, and activity
3. Ask subjects to rate an object or concept, assigning a mark on one of the
   five (or seven) spaces along each dimension
4. Positive and negative attributes should be varied from left to right




                      http://psychology.ucdavis.edu/sommerb/sommerdemo/scaling/semdiff.htm
                    Engineers care about making things that work. Designers work out things people care about.
Shang H Hsu, Ming C Chuang, Chien C Chang, A semantic differential study of designers’ and users’ product form
    perception, International Journal of Industrial Ergonomics, Volume 25, Issue 4, May 2000, Pages 375-391




                            Engineers care about making things that work. Designers work out things people care about.
Salvador Mondragón, Pedro Company, Margarita Vergara, Semantic Differential applied to the evaluation of machine
 tool design, International Journal of Industrial Ergonomics, Volume 35, Issue 11, November 2005, Pages 1021-1029




                              Engineers care about making things that work. Designers work out things people care about.
Elderton, VJ (1978) A Study of Children's Behaviour in Family Groups in the Graham Amazon Gallery, Vancouver
                     Public Acquarium. Master of Arts Thesis, University of British Columbia




                            Engineers care about making things that work. Designers work out things people care about.
McCall, R., O'Neill, S., Carroll, F., Benyon, D., Smyth, M. (2005). Responsive Environments, Place and
                                     Presence. PsychNology Journal, 3(1).




                       Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
http://vimeo.com/6827740




Engineers care about making things that work. Designers work out things people care about.
Perceptual Maps




http://www.ijdesign.org/ojs/index.php/IJDesign/article/view/170/146                                      http://www.core77.com/reactor/04.06_xbox.asp
                                          Engineers care about making things that work. Designers work out things people care about.
Kansei Engineering




        http://www.dissertations.se/dissertation/519af530a6/
Engineers care about making things that work. Designers work out things people care about.
Kansei Engineering




        http://www.fkm.utm.my/~arahim/car%20interior.pdf
Engineers care about making things that work. Designers work out things people care about.
Kansei Engineering




http://www.idemployee.id.tue.nl/g.w.m.rauterberg/conferences/CD_doNotOpen/ADC/final_paper/491.pdf
                  Engineers care about making things that work. Designers work out things people care about.
http://www.youtube.com/watch?v=oTZo-T0SZRI




http://www.mazda.com/mazdaspirit/functionality/craftsmanship/craftsmanship4.html


      Engineers care about making things that work. Designers work out things people care about.
Meaning in Design

Purpose (α)                                                 Function (β)

Behaviour (γ)                                                        Form (δ)

     Engineers care about making things that work. Designers work out things people care about.
Purpose: the reason why
                                                                                       Function: the action an
an artefact exists, what it
                                                                                         artefact performs
     is intended for

Behavior: the manner in                                                             Form: the physical
 which an artefact acts                                                          embodiment of an artefact

 M.A. Rosenman and J.S.Gero, Purpose and function in design: from the socio-cultural to the techno-physical.
                                            Design Studies, Volume 19, Issue 2, April 1998, Pages 161–186


                         Engineers care about making things that work. Designers work out things people care about.
Meaning in Design

α: Why it exists                                                β: Why it does that


γ: Why it does so                                                         δ: Why it is so


         Engineers care about making things that work. Designers work out things people care about.
Meaning in Design

Purpose (α)                                                 Function (β)

Behaviour (γ)                                                        Form (δ)

     Engineers care about making things that work. Designers work out things people care about.
α Meaning
                                                                                         http://www.paceshave.com/sxa5000




Engineers care about making things that work. Designers work out things people care about.
α Meaning




http://wordlock.com/
                       Engineers care about making things that work. Designers work out things people care about.
http://lab.rekimoto.org/projects/happinesscounter/
Engineers care about making things that work. Designers work out things people care about.
α Meaning: Why it exists…




 Target users found this                                                                                               Target users find this
   product irrelevant                                                                                                      product vital
      (reasons are                                                                                                  (reasons are strong, clear
weak, unclear or hard to                                                                                                 or easy to justify)
         justify)
                           Engineers care about making things that work. Designers work out things people care about.
α Meaning: Why it exists…




     http://www.science.edu.sg/exhibitions/Pages/discoveryzone.aspx




 Engineers care about making things that work. Designers work out things people care about.
α Meaning: Why it exists…

Why new science exhibits about… Counter-
  intuitive, Basic Laws, Gaming, 10 Big
 Questions, Ephemeral, Nature and Daily
            Life, Transformers?

      What do each of them mean?
         Engineers care about making things that work. Designers work out things people care about.
α Meaning: Why it exists…




                                         classroom
                                         playground




 Engineers care about making things that work. Designers work out things people care about.
Warning!


 Changing α Meaning is risky and
requires careful strategic planning


       Engineers care about making things that work. Designers work out things people care about.
Activity III
    3 minutes: Everyday products that you easily recall, that have:

          a) Weak meaning                                                        b) Strong meaning
 (“The reasons for this product to                                       (“The reasons for this product to
exist are weak, unclear or hard to                                       exist are strong, clear or easy to
  justify from my point of view”)                                         justify from my point of view”)




              Engineers care about making things that work. Designers work out things people care about.
Warning!

   Many new technology products
disregard α Meaning, and as a result
   most people simply don’t care!

        Engineers care about making things that work. Designers work out things people care about.
“Chindogu”




Engineers care about making things that work. Designers work out things people care about.
Opportunity

  Creative α Meanings may trigger
       disruptive innovations
(new categories of products)… or #fail

         Engineers care about making things that work. Designers work out things people care about.
β Meaning




     http://auto-blogger.org/automatic-transmission-vs-manual-transmission



Engineers care about making things that work. Designers work out things people care about.
http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg




Engineers care about making things that work. Designers work out things people care about.
http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg




Engineers care about making things that work. Designers work out things people care about.
http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg




Engineers care about making things that work. Designers work out things people care about.
http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg




Engineers care about making things that work. Designers work out things people care about.
http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg




Engineers care about making things that work. Designers work out things people care about.
β Meaning




http://www.science.edu.sg/exhibitions/Pages/EarthOurUntamedPlanet.aspx


                                                                                   http://www.nhm.ac.uk/kids-only/at-museum/star-attractions/earthquake-room/index.html

                                        Engineers care about making things that work. Designers work out things people care about.
Warning!


Functions are rarely chosen for how
people perceive them (β Meaning)


       Engineers care about making things that work. Designers work out things people care about.
Opportunity


β Meanings are difficult to anticipate,
but can be studied in existing products


        Engineers care about making things that work. Designers work out things people care about.
γ Meaning




               http://www.youtube.com/watch?v=4Nau7b0JTck



Engineers care about making things that work. Designers work out things people care about.
γ Meaning




               http://www.youtube.com/watch?v=Imhu7L2Jri0



Engineers care about making things that work. Designers work out things people care about.
γ Meaning




http://getmeoffthisthing.com/archives/tag/kids                                   http://www.colorfulplaces.com/family-fun/wild-about-rollercoasters



                             Engineers care about making things that work. Designers work out things people care about.
γ Meaning




         http://www.science.edu.sg/exhibitions/Pages/themindseye.aspx

Engineers care about making things that work. Designers work out things people care about.
Suggestion

 Use γ Meaning to evaluate
alternative implementations
   of a candidate function

    Engineers care about making things that work. Designers work out things people care about.
δ Meaning




stability, strength, conventional, care about making things that work. Designers work out things people care about. natural, rotate, lap, change
                             Engineers
                                       settlement, rules vs. motion, action,
Frame: to arrange or adjust forcare about making things that work. question things people care about. to draw only one answer
                         Engineers a purpose: The Designers work out was framed
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
http://www.flickr.com/photos/pedrolmc/7164090959/sizes/c/in/photostream/




 Engineers care about making things that work. Designers work out things people care about.




http://www.flickr.com/photos/tonythemisfit/3216348493/sizes/z/in/photostream/
http://www.flickr.com/photos/noyzmedia/2903967082/sizes/z/in/photostream/ about making things that work. Designers work out things people care about.
                                                             Engineers care
http://www.flickr.com/photos/g4r37h/3753545070/sizes/z/in/photostream/
Engineers care about making things that work. Designers work out things people care about.
http://www.sd.polyu.edu.hk/iasdr/proceeding/papers/A%20study%20on%20classifying%20the%20form%20of%20mobile%20phones%20with%20eidetic%20reduction%20method.pdf




                                      Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
http://www.thesupercars.org/wp-content/uploads/2009/07/Volkswagen-Beetle1.jpg
 Engineers care about making things that work. Designers work out things people care about.
   http://www.carsbase.com/photo/Volkswagen-New_Beetle_mp53_pic_1296.jpg
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Warning!


δ Meanings capture universal, socio-
 cultural and individual perceptions.


      Engineers care about making things that work. Designers work out things people care about.
Suggestion

Choose a useful level of abstraction
  to define: purposes, functions,
    behaviours and structures

      Engineers care about making things that work. Designers work out things people care about.
6-blade disposable                           Letter combination                                    Roller coasters, not all
razors, not all razors                       padlocks, not all locks                                amusement park rides




                  Engineers care about making things that work. Designers work out things people care about.
Semantic Differential




                                                     Osgood, C. E., Suci, G. J., &
                                                    Tannenbaum, P. (1967). The
                                                    Measurement of Meaning.
                                                     University of Illinois Press.


Engineers care about making things that work. Designers work out things people care about.
Engineers care about making things that work. Designers work out things people care about.
Design


Engineers care about making things that work. Designers work out things people care about.
A




                                                                                                 C
B




    Engineers care about making things that work. Designers work out things people care about.   D

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Meaning and design

  • 1. Industrial Design Engineers care about making things that work. Designers work out things people care about.
  • 2. Design Engineers care about making things that work. Designers work out things people care about.
  • 3. Engineers care about making things that work. Designers work out things people care about.
  • 4. 1996 2010 Fernando Prieto, Ricardo Sosa. “TetraBus”: Children work. Designers work out things people care about. Engineers care about making things that Museum on Wheels. Client: Tetra Pak Mexico (1996-1997)
  • 5. T-Plak in Argentina, Reciplak in Brazil, Chiptec in China, Tectan in Germany Engineers care about making things that work. Designers work out things people care about.
  • 6. Engineers care about making things that work. Designers work out things people care about.
  • 7. http://kaiqi.en.alibaba.com/ http://www.coolest-toys.com/200805/playgoda-can-make-playgrounds-chameleon-like.htm Engineers care about making things that work. Designers work out things people care about. http://image.made-in-china.com/2f0j00vMGQeCprHBoL/Indoor-Playground-NC-IP203-.jpg
  • 8. meaning significance interpretation intent express sense message value purpose Engineers care about making things that work. Designers work out things people care about.
  • 9. Activity I 2 minutes: What are your 3 most valuable (material) possessions in life? Engineers care about making things that work. Designers work out things people care about.
  • 10. Semantic Differential Osgood, C. E., Suci, G. J., & Tannenbaum, P. (1967). The Measurement of Meaning. University of Illinois Press. Engineers care about making things that work. Designers work out things people care about.
  • 11. Connotation: aggressiveness http://www.flickr.com/photos/jingleslenobel/6806186496/ Engineers care about making things that work. Designers work out things people care about. http://www.flickr.com/photos/tr1stan27/4408550933/
  • 12. Activity II 2 minutes: List of 5 words that you would associate with each of these designs: Engineers care about making things that work. Designers work out things people care about.
  • 13. a) b) Engineers care about making things that work. Designers work out things people care about.
  • 14. http://www.2011mediocrity.com Engineers care about making things that work. Designers work out things people care about.
  • 15. Semantic Differential 1. Create a scale using polar adjectives (opposite-meaning terms) 2. Use as a guide three dimensions: strength, value, and activity 3. Ask subjects to rate an object or concept, assigning a mark on one of the five (or seven) spaces along each dimension 4. Positive and negative attributes should be varied from left to right http://psychology.ucdavis.edu/sommerb/sommerdemo/scaling/semdiff.htm Engineers care about making things that work. Designers work out things people care about.
  • 16. Shang H Hsu, Ming C Chuang, Chien C Chang, A semantic differential study of designers’ and users’ product form perception, International Journal of Industrial Ergonomics, Volume 25, Issue 4, May 2000, Pages 375-391 Engineers care about making things that work. Designers work out things people care about.
  • 17. Salvador Mondragón, Pedro Company, Margarita Vergara, Semantic Differential applied to the evaluation of machine tool design, International Journal of Industrial Ergonomics, Volume 35, Issue 11, November 2005, Pages 1021-1029 Engineers care about making things that work. Designers work out things people care about.
  • 18. Elderton, VJ (1978) A Study of Children's Behaviour in Family Groups in the Graham Amazon Gallery, Vancouver Public Acquarium. Master of Arts Thesis, University of British Columbia Engineers care about making things that work. Designers work out things people care about.
  • 19. McCall, R., O'Neill, S., Carroll, F., Benyon, D., Smyth, M. (2005). Responsive Environments, Place and Presence. PsychNology Journal, 3(1). Engineers care about making things that work. Designers work out things people care about.
  • 20. Engineers care about making things that work. Designers work out things people care about.
  • 21. Engineers care about making things that work. Designers work out things people care about.
  • 22. Engineers care about making things that work. Designers work out things people care about.
  • 23. Engineers care about making things that work. Designers work out things people care about.
  • 24. http://vimeo.com/6827740 Engineers care about making things that work. Designers work out things people care about.
  • 25. Perceptual Maps http://www.ijdesign.org/ojs/index.php/IJDesign/article/view/170/146 http://www.core77.com/reactor/04.06_xbox.asp Engineers care about making things that work. Designers work out things people care about.
  • 26. Kansei Engineering http://www.dissertations.se/dissertation/519af530a6/ Engineers care about making things that work. Designers work out things people care about.
  • 27. Kansei Engineering http://www.fkm.utm.my/~arahim/car%20interior.pdf Engineers care about making things that work. Designers work out things people care about.
  • 28. Kansei Engineering http://www.idemployee.id.tue.nl/g.w.m.rauterberg/conferences/CD_doNotOpen/ADC/final_paper/491.pdf Engineers care about making things that work. Designers work out things people care about.
  • 29. http://www.youtube.com/watch?v=oTZo-T0SZRI http://www.mazda.com/mazdaspirit/functionality/craftsmanship/craftsmanship4.html Engineers care about making things that work. Designers work out things people care about.
  • 30. Meaning in Design Purpose (α) Function (β) Behaviour (γ) Form (δ) Engineers care about making things that work. Designers work out things people care about.
  • 31. Purpose: the reason why Function: the action an an artefact exists, what it artefact performs is intended for Behavior: the manner in Form: the physical which an artefact acts embodiment of an artefact M.A. Rosenman and J.S.Gero, Purpose and function in design: from the socio-cultural to the techno-physical. Design Studies, Volume 19, Issue 2, April 1998, Pages 161–186 Engineers care about making things that work. Designers work out things people care about.
  • 32. Meaning in Design α: Why it exists β: Why it does that γ: Why it does so δ: Why it is so Engineers care about making things that work. Designers work out things people care about.
  • 33. Meaning in Design Purpose (α) Function (β) Behaviour (γ) Form (δ) Engineers care about making things that work. Designers work out things people care about.
  • 34. α Meaning http://www.paceshave.com/sxa5000 Engineers care about making things that work. Designers work out things people care about.
  • 35. α Meaning http://wordlock.com/ Engineers care about making things that work. Designers work out things people care about.
  • 36. http://lab.rekimoto.org/projects/happinesscounter/ Engineers care about making things that work. Designers work out things people care about.
  • 37. α Meaning: Why it exists… Target users found this Target users find this product irrelevant product vital (reasons are (reasons are strong, clear weak, unclear or hard to or easy to justify) justify) Engineers care about making things that work. Designers work out things people care about.
  • 38. α Meaning: Why it exists… http://www.science.edu.sg/exhibitions/Pages/discoveryzone.aspx Engineers care about making things that work. Designers work out things people care about.
  • 39. α Meaning: Why it exists… Why new science exhibits about… Counter- intuitive, Basic Laws, Gaming, 10 Big Questions, Ephemeral, Nature and Daily Life, Transformers? What do each of them mean? Engineers care about making things that work. Designers work out things people care about.
  • 40. α Meaning: Why it exists… classroom playground Engineers care about making things that work. Designers work out things people care about.
  • 41. Warning! Changing α Meaning is risky and requires careful strategic planning Engineers care about making things that work. Designers work out things people care about.
  • 42. Activity III 3 minutes: Everyday products that you easily recall, that have: a) Weak meaning b) Strong meaning (“The reasons for this product to (“The reasons for this product to exist are weak, unclear or hard to exist are strong, clear or easy to justify from my point of view”) justify from my point of view”) Engineers care about making things that work. Designers work out things people care about.
  • 43. Warning! Many new technology products disregard α Meaning, and as a result most people simply don’t care! Engineers care about making things that work. Designers work out things people care about.
  • 44. “Chindogu” Engineers care about making things that work. Designers work out things people care about.
  • 45. Opportunity Creative α Meanings may trigger disruptive innovations (new categories of products)… or #fail Engineers care about making things that work. Designers work out things people care about.
  • 46. β Meaning http://auto-blogger.org/automatic-transmission-vs-manual-transmission Engineers care about making things that work. Designers work out things people care about.
  • 47. http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg Engineers care about making things that work. Designers work out things people care about.
  • 48. http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg Engineers care about making things that work. Designers work out things people care about.
  • 49. http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg Engineers care about making things that work. Designers work out things people care about.
  • 50. http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg Engineers care about making things that work. Designers work out things people care about.
  • 51. http://www.miniusa.com/sections/manual/Hunch-Stick-vs-Automatic.jpg Engineers care about making things that work. Designers work out things people care about.
  • 52. β Meaning http://www.science.edu.sg/exhibitions/Pages/EarthOurUntamedPlanet.aspx http://www.nhm.ac.uk/kids-only/at-museum/star-attractions/earthquake-room/index.html Engineers care about making things that work. Designers work out things people care about.
  • 53. Warning! Functions are rarely chosen for how people perceive them (β Meaning) Engineers care about making things that work. Designers work out things people care about.
  • 54. Opportunity β Meanings are difficult to anticipate, but can be studied in existing products Engineers care about making things that work. Designers work out things people care about.
  • 55. γ Meaning http://www.youtube.com/watch?v=4Nau7b0JTck Engineers care about making things that work. Designers work out things people care about.
  • 56. γ Meaning http://www.youtube.com/watch?v=Imhu7L2Jri0 Engineers care about making things that work. Designers work out things people care about.
  • 57. γ Meaning http://getmeoffthisthing.com/archives/tag/kids http://www.colorfulplaces.com/family-fun/wild-about-rollercoasters Engineers care about making things that work. Designers work out things people care about.
  • 58. γ Meaning http://www.science.edu.sg/exhibitions/Pages/themindseye.aspx Engineers care about making things that work. Designers work out things people care about.
  • 59. Suggestion Use γ Meaning to evaluate alternative implementations of a candidate function Engineers care about making things that work. Designers work out things people care about.
  • 60. δ Meaning stability, strength, conventional, care about making things that work. Designers work out things people care about. natural, rotate, lap, change Engineers settlement, rules vs. motion, action,
  • 61. Frame: to arrange or adjust forcare about making things that work. question things people care about. to draw only one answer Engineers a purpose: The Designers work out was framed
  • 62. Engineers care about making things that work. Designers work out things people care about.
  • 63. Engineers care about making things that work. Designers work out things people care about.
  • 64. http://www.flickr.com/photos/pedrolmc/7164090959/sizes/c/in/photostream/ Engineers care about making things that work. Designers work out things people care about. http://www.flickr.com/photos/tonythemisfit/3216348493/sizes/z/in/photostream/
  • 65. http://www.flickr.com/photos/noyzmedia/2903967082/sizes/z/in/photostream/ about making things that work. Designers work out things people care about. Engineers care http://www.flickr.com/photos/g4r37h/3753545070/sizes/z/in/photostream/
  • 66. Engineers care about making things that work. Designers work out things people care about.
  • 68. Engineers care about making things that work. Designers work out things people care about.
  • 69. http://www.thesupercars.org/wp-content/uploads/2009/07/Volkswagen-Beetle1.jpg Engineers care about making things that work. Designers work out things people care about. http://www.carsbase.com/photo/Volkswagen-New_Beetle_mp53_pic_1296.jpg
  • 70. Engineers care about making things that work. Designers work out things people care about.
  • 71. Engineers care about making things that work. Designers work out things people care about.
  • 72. Engineers care about making things that work. Designers work out things people care about.
  • 73. Engineers care about making things that work. Designers work out things people care about.
  • 74. Warning! δ Meanings capture universal, socio- cultural and individual perceptions. Engineers care about making things that work. Designers work out things people care about.
  • 75. Suggestion Choose a useful level of abstraction to define: purposes, functions, behaviours and structures Engineers care about making things that work. Designers work out things people care about.
  • 76. 6-blade disposable Letter combination Roller coasters, not all razors, not all razors padlocks, not all locks amusement park rides Engineers care about making things that work. Designers work out things people care about.
  • 77. Semantic Differential Osgood, C. E., Suci, G. J., & Tannenbaum, P. (1967). The Measurement of Meaning. University of Illinois Press. Engineers care about making things that work. Designers work out things people care about.
  • 78. Engineers care about making things that work. Designers work out things people care about.
  • 79. Design Engineers care about making things that work. Designers work out things people care about.
  • 80. A C B Engineers care about making things that work. Designers work out things people care about. D