Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication.R Ravindra Kumar has 30 years of experience working in worlds largest Life Insurance Company LIC OF INDIA in India and abroad at Fiji Islands. Presently working as Regional Manager in LIC OF INDIA. As a Coach, Facilitator, Manager and Trainer, He has been Helping Professionals Achieve their Career Goals since the 1999.. He is having much passion and interest coaching to Sales Executive, and Management professionals from corporations, as he is working with employees from all levels of organizations and Internationally Educated Professionals, as well as students and graduates from colleges and universities. Throughout his career, he worked with clients of outplacement and career transition firms, colleges, and community employment centers. In his work, has provided Coaching and consulting to clients of all levels of organizations - Vice President to Employees beginning their careers. Widely travelled Sri Ravindra Kumar is a multilingual leader and Spiritual Mentor with a wide experience in multi-cultural and global environment. Reading, music,creative presentations and development of human resources are his areas of special interest.

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Business Etiquette
R RAVINDRA KUMAR

2. R Ravindra Kumar
Mindful Speaker, Trainer and Spiritual Life Coach.
R Ravindra Kumar has 30 years of experience working in worlds largest Life Insurance
Company LIC OF INDIA in India and abroad at Fiji Islands. Presently working as Regional
Manager in LIC OF INDIA.
Favored With Psychic Abilities, Ravi has Honed Him To A Level Where He Can Heal And
Transform Lives. Engaged With His Profound Occult Knowledge And A Powerful And Selfless
Will To Serve, He Extensively Conducts Healing Sessions, Workshops And Offers Remedies
For The Karmic Deficits.
As a Coach, Facilitator, Manager and Trainer, He has been Helping Professionals
Achieve their Career Goals since the 1999.. He is having much passion and interest
coaching to Sales Executive, and Management professionals from corporations, as he
is working with employees from all levels of organizations and Internationally Educated
is working with employees from all levels of organizations and Internationally Educated
Professionals, as well as students and graduates from colleges and universities.
Throughout his career, he worked with clients of outplacement and career transition
firms, colleges, and community employment centers. In his work, has provided
Coaching and consulting to clients of all levels of organizations - Vice President to
Employees beginning their careers.
Widely travelled Sri Ravindra Kumar is a multilingual leader and Spiritual Mentor with a
wide experience in multi-cultural and global environment. Reading, music,creative
presentations and development of human resources are his areas of special interest.
“How would your life change if you could tap into your full potential? What one thing do
want most for your life but feel unable to reach it? How would you like to set goals and
create a blueprint or roadmap to not only reach your goal, but sustain it? Come and
Discuss with R Ravindra Kumar He will Show you You Can do in life.”

5. rravindrakumar@yahoo.com 5

6. What I have to offer ..
To build your Dream ?

7. DEFINITION
• Business Etiquette is
commercial application
of acceptable personal
of acceptable personal
behaviour.

8. THE CONCEPT
Business etiquette is about building relationships with
other people. Etiquette is not about rules & regulations
but is about providing basic social comfort and creating
an environment where others feel comfortable and
secure, this is possible through better communication.
secure, this is possible through better communication.

9. SIGNIFICANCE OF BUSINESS ETIQUETTES
• Attention to etiquette is a sign of professionalism and respect for
others, and it can make positive first impressions while building
trust among colleagues.
• When business partners and co-workers adhere to a well-
understood code of etiquette, it can be easier for diverse
understood code of etiquette, it can be easier for diverse
individuals to work together.
• Business Etiquette signifies commitment to excellence and
quality .
• Business Etiquette Modifies distracting behaviors and develops
admired conduct .

10. LEARNING SEGMENTS
• PERSONAL GROOMING
• HANDSHAKE
• DINING ETIQUETTE
• PRESENTING BUSINESS CARD
• NETIQUETTE
• NETIQUETTE
• TELEPHONE/MOBILE ETIQUETTE
• BODY LANGUAGE
• TRAVELLING ETIQUETTE
• DRIVING ETIQUETTE
• GENDER SENSITIVITY
• HANDLING BLUNDERS

11. Email Etiquettes

12. What is email etiquette?
• Etiquette governing communication on the
Internet .
• Rules for how to communicate appropriately and
respectfully online.
respectfully online.

13. It is also called Netiquette
• We expect other drivers to observe the rules
of the road.
• The same is true as we travel through
• The same is true as we travel through
cyberspace.
• Netiquette - network etiquette or Internet
etiquette

14. • Remember that direct language can sound harsher in
emails than in person.
• Use proper written, not spoken, language.
Basic Rules of Email Communication
• Do not assume that the reader will “get” a joke or
understand sarcasm.
• Be thoughtful and respectful in what you write.
• Choose your words carefully.

15. • Use proper grammar and sentence structure. Spell-check
your message!
• If your message includes a request, always close with a
Basic Rules of Email Communication
• If your message includes a request, always close with a
thank you to the recipient for considering it.
• Do not expect or demand an immediate response.
• Reread your message before sending it,
and rephrase if necessary.

16. Basic Rules of Email Communication
Be sure to include the following:
- Proper subject line
- Greeting
- Greeting
- Introduction (if necessary)
- Request
- Thank you/closing remark
- Signature

17. • When you are sending attachments, include in the email
the filename, and what it contains
– Attached: “Project3Proposal.doc” with my proposal.
• Consider sending files in rich text format (rtf) or
Attachments
• Consider sending files in rich text format (rtf) or
portable document format (pdf) to ensure compatibility
• Use URL links instead.
– Upload attachments to website and cite URL.
– http://www.scribd.com/ is a free service.
• Seek Permission from receiver before attaching
large files.

18. REMEMBER
They may forget
what you said, but
they will never
they will never
forget how you
made them feel.
- Carl W. Buechner

19. Mobile and Telephone Etiquette
Mobile and Telephone Etiquette

20. Create a Good First Impression
• Try to answer the phone on the SECOND ring
• Answer with a friendly greeting
• Smile  - it shows, even through the phone
• Smile  - it shows, even through the phone
• Ask the caller their name, even if their name is
not necessary for the call, and use it!
• Keep the phone two-finger widths from your
mouth

21. Do’s
• Smile (they really can hear it!)
• Speak Clearly and Concisely
Be Enthusiastic
• Be Enthusiastic
• Lower the Pitch of your Voice
• Talk in a Positive Mood
• Listen/Discuss

22. Don’ts
• Frown 
• Mutter
• Mutter
• Sound Tired
• Speak in a Shrill Voice
• Speak Negatively
• Ramble

23. Have a Pleasant Ringtone
Have a Pleasant Ringtone

24. Take the
Take the
Phone in
Phone in
Phone in
Phone in
Three
Three
Rings
Rings

25. Keep Your Volume Under Co
Keep Your Volume Under Control
ntrol

26. Have Presence of Mind
Have Presence of Mind

27. Have
Have
Control
Control
When
When
When
When
You Talk
You Talk
in
in Public
Public
Places
Places

28. Be Aware
Be Aware –
– Don’t Ignore Others !
Don’t Ignore Others !

29. No Phone While Driving
No Phone While Driving

30. Switch Off
Switch Off Mobile
Mobile
Where it is Prohibited
Where it is Prohibited
Where it is Prohibited
Where it is Prohibited
to use
to use

31. Last Impressions
• Before ending the call, always…
– Make sure you answered all the caller’s questions
– Always end with e pleasantry:
– Always end with e pleasantry:
• Have a nice day
• It was nice speaking with you
–Let the caller hang up first

32. PERSONAL GROOMING

33. WOULD YOU BE COMFORTABLE IN
DOING BUSINESS WITH THEM ?

34. OR YOU WOULD BE COMFORTABLE IN
DOING BUSINESS WITH THESE ?

36. IF YES THAN WOULD
YOU LIKE IT WHEN
THE WORLD SEES
THE WORLD SEES
YOU IN THE FIRST
CATEGORY?

37. DRESSING
Many of us object to being judged on how we look. We
prefer to be recognised because of our skills and
abilities, not because of our dress and grooming.
BUT like it or not,
BUT like it or not,
Appearance is important.
People begin to evaluate us before any words are ever
spoken
“Who you are speaks so loudly I do not hear what you say”
Emerson

38. DRESSING
Grooming means dressing well, to be
presentable to others.
looking your professional best in the
workplace can give you a
competitive advantage.
competitive advantage.
It simply means dressing in a way
that projects an image of the
sophisticated, successful working
individual you are or would like to
become.

39. SHIRTS
As a rule, the simpler the better.
Colours: White, off white, pale, blue shirts are
preferred;
though you may wear dark colored shirts too.

40. Preferred Colors by Professionals

41. Shirts – Don’t Wear
THICK STRIPES CHECKS

42. TROUSERS
They should preferably be dark though you may wear beige
and with a dark colored shirt.
Try to have at least one pair of black trousers

43. TIES
No loud colours or patterns.
Here are some well accepted colours and patterns


 


44. SOCKS
Choose a color that coordinates with your trousers
(usually black, dark gray, dark brown, or dark blue)
Make sure they are long enough
not to expose your skin when you sit down.
Socks – Don’ts
-Don’t wear white socks
- Don’t’ wear unwashed
socks
- Don’t wear torn socks
- Don’t wear fancy colour
socks

45. SHOES
Wear a good pair of leather shoes- black and
brown/tan shoes.
Shoes must be polished everyday.

Do not wear shoes that
look casual.
Also, do not wear shoes
with worn out heels.


46. BELTS
Wear only formal belts with a sleek buckle.
As thumb rule, match your belt to your shoes.
Avoid these buckles.

47. WATCHES
Preferably wear leather strapped watches.
If you wear a metal strapped watch,
make sure that it fits the wrist well.

48. PERSONAL GROOMING
• First Impressions are very important, you will be
judged within the first 30 seconds of entering a room
• Do wear your suitable dress when you conduct business
outside your office. Your authority travels with you.
• Do keep hair and nails clean and neat.
• Do keep hair and nails clean and neat.
• Do wear appropriate jewelry.
• Do Not overpower your appearance with heavy cologne!
• Maintain Personal Hygiene.
• Avoid tattoos/display.
• Essential accessories viz. Briefcase and Laptop cases
should be simple , clean and well maintained.
• Do Not wear short-sleeved shirts under suit coats.
Showing a clean cuff is a must.

50. https://www.facebook.com/therravindrakumar https://www.instagram.com/p/B3G9OXVpY8N/?igshid=pakr1r0b3rfy

53. Have employees participate in the
agency’s social media campaign.

54. Target “influencers” including editors,
bloggers, consultants and PR pros in the
agency’s target markets.

55. Keep up with changes in social media
platforms.

58. Dr. Manoj Shukla [MBA; Ph.D.] 58

59. rravindrakumar@yahoo.com

60. rravindrakumar@yahoo.com

61. • No pain no gain
• Problems are opportunities
• Time management =self management
• Urgent v/s important
LEARN FAST, EARN FAST
LEARN FAST, EARN FAST
rravindrakumar@yahoo.com
• Urgent v/s important
• Make house with stones thrown at you
• Love makes life live
• Make excuses or make money
• Good habits are lifeline
• Sharpen your axe
• Hammer breaks glass, but shapes steel !

62. rravindrakumar@yahoo.com

63. rravindrakumar@yahoo.com

64. rravindrakumar@yahoo.com

65. rravindrakumar@yahoo.com

66. R.
R. Ravindra
Ravindra Kumar
Kumar
Chief Mentor
UTOPIA’S
MASTER of POSSIBILITIES
FIJI ISLANDS
Just +91 9726351246 Or
12/27/2021 rravindrakumar@hotmail.com
Just +91 9726351246 Or
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