CONTROL YOUR EMOTIONS FOR SUCCESS

1. R. Ravindra Kumar
CHIEF MENTOR
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2. R. Ravindra Kumar
CHIEF MENTOR
Just call on 9726351246
Or send TEXT ON +919427960310 ·
Email : r.ravindrakumar@licindia.com
rravindrakumar@yahoo.com,
rravindrakumar@gmail.com, rravindrakumar@
rediffmail.com,
Search me @
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www.linkedin.com/rravindrakumar

3. Performance?
P = ( Knowledge + Skill ) Attitude
Productivity, Progress, Personality
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4. Review
Seven Important Skills for Tomorrows
Entrepreneurial Leaders
 Creativity and Opportunity Evaluation
 Real-time Strategy and Decision Making
 Comfort with Change and Chaos
 Teamwork
 Evangelism, Selling, Negotiation, and
Motivation through Influence and
Persuasion
 Oral and Written Communication
 Basics of Start-Up Finance and Accounting
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5. Entrepreneurship
Fundamental Skills
Listen Communicate
Learn Don’t Be an
FOOL
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6. Getting Ideas to Stick
 Let’s Listen to the
Introduction
 5:50min
Communicating http://www.madetostick.com/
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7. Key Points
 Simple is about Prioritizing.
 Unexpected is about violating
 SUCCES schema/ “norms”
– Simple  Concrete is about
using sensory language
– Unexpected  Credible is about
– Concrete human scale statistics
or vivid details
– Credible  Emotional -
– Emotional People care about people
(not numbers)
– Stories  Stories - drive action thru
simulation
Communicating rravindrakumar@gmail.com 7

8. Listening
 Think Before You Speak
 Listen With Respect
 Ask Yourself - “Is it Worth It?”
 Make The Other Person Feel Important
– The Big Skill -
– Do they feel like they’re the only one that matters?
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9. Tactics
 Listen  Maintain your end of the dialogue by
 asking intelligent questions that
Don’t Interrupt
– (a) show you're paying attention
 Don’t finish the other persons – (b) move the conversation forward
sentences – (c) require the other person to talk
 Don’t say, “I knew that.” ( while you listen )
 Don’t even agree with the other
person ( even if he praises you,
just say, "Thank you" )  Eliminate any striving to impress the
other person with how smart, or
 Don't use the words "no", "but", funny, you are. Your only aim is to
or "however” let the other person feel he, or she,
 Don't be distracted. is accomplishing that.
 Don't let your eyes wander, or
attention wander, elsewhere
while the other person is talking
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10. Paradox:
The more you subsume
your desire to shine, the
more you will shine in the
other person's eyes
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11. Mindset
? What Do You Believe?
 Your intelligence is something very basic about
you that you can’t change very much.
– You can learn new things, but you can’t really change
how intelligent you are.
 No matter how much intelligence you have, you
can always change it quite a bit.
– You can always substantially change how intelligent you
are.
Attitude rravindrakumar@gmail.com 11

12. -Brains grow like a
Muscle
- practice makes it
stronger!
- By extension
“Groups can grow their
intelligence”
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13. Let’s Listen
 Persistence
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14. Entrepreneurship
Fundamental Skills
Listen Communicate
Learn Don’t Be an A$$$
$$e
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15. Why Are People Skills So
Important?
! New Ventures fail from
lack of customers !
 Not lack of product
 Translates to
– People make the product
– People buy the products
– People make the decisions
– People sign cheques
– People …
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16. 20 Bad Habits
 Here is a list of 20 Bad Habits
 It is very useful to be able to describe them
 Unfortunately it is very difficult to assess yourself.
Behaviour rravindrakumar@gmail.com 16

17. Bad Habit 1-4
 1. Winning too much:
The need to win at all costs and in all situations.
 2. Adding too much value:
The overwhelming desire to add our 2 cents to every discussion.
 3. Passing judgment:
The need to rate others and impose our standards on them.
 4. Making destructive comments:
The needless sarcasm and cutting remarks that we think make us
witty.
Behaviour rravindrakumar@gmail.com 17

18. Bad Habits 5 - 8
 5. Starting with NO, BUT, HOWEVER: The overuse of
these negative qualifiers which secretly say to everyone
that I’m right and you’re wrong.
 6. Telling the world how smart we are: The need to show
people we’re smarter than they think we are.
 7. Speaking when angry: Using emotional volatility as a
management tool.
 8. Negativity, or “Let me explain why that won’t work”:
The need to share our negative thoughts even when we
weren’t asked.
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19. Bad Habits 9-20
 9. Withholding information: The refusal to share information in order to maintain an advantage over others.
 10. Failing to give proper recognition: The inability to give praise and reward.
 11. Claiming credit that that we don’t deserve: The most annoying way to overestimate our contribution to any
success.
 12. Making excuses: The need to reposition our annoying behavior as a permanent fixture so people excuse us for it.
 13. Clinging to the past: The need to deflect blame away from ourselves and onto events and people from our past;
a subset of blaming everyone else.
 14. Playing favorites: Failing to see that we are treating someone unfairly.
 15. Refusing to express regret: The inability to take responsibility for our actions, admit we’re wrong, or recognize
how our actions affect others.
 16. Not listening: The most passive-aggressive form of disrespect for colleagues.
 17. Failing to express gratitude: The most basic form of bad manners.
 18. Punishing the messenger: The misguided need to attack the innocent who are usually only trying to help us.
 19. Passing the buck: The need to blame everyone but ourselves.
 20. An excessive need to be “me”: Exalting our faults as virtues simply because they’re who we are.
Behaviour rravindrakumar@gmail.com 19

20. Rules to Live By
 Rules of Engagement
 1. I will be passionate—about
SuccessFactors’ mission, about my work. I
will love what I do for SUCCESS
everywhere.

Behaviour rravindrakumar@gmail.com 20

21. Rules to Live By
 2. I will demonstrate respect for the
individual; I will be nice and listen to others,
and respect myself. I will act with integrity
and professionalism.

Behaviour rravindrakumar@gmail.com 21

22. Rules to Live By
 3. I will do what it takes to get the job done,
no matter what it takes, but within legal and
ethical boundaries.

Behaviour rravindrakumar@gmail.com 22

23. Rules to Live By
 4. I know that this is a BUSINESS, not a
charity. I will not waste money—I will
question every cost.

Behaviour rravindrakumar@gmail.com 23

24. Rules to Live By
 5. I will present an exhaustive list of
solutions to problems—and suggest
actionable recommendations.

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25. Rules to Live By
.
 6. I will help my colleagues and recognize
the team when we win. I will never leave
them behind when we lose.

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26. Rules to Live By
 7. I will constantly improve ! I will approach
every day as an opportunity to do a better
job, admitting to and learning from my
mistakes.

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27. Rules to Live By
 8. I will selflessly pursue customer success.
 9. I will support the culture of meritocracy and pay for
performance.
 10. I will be transparent. I will communicate clearly and
be brutally honest, even when it’s difficult, because I trust
my colleagues.
 11. I will always be in sales and drive customer
satisfaction.
 12. I will have fun at work and approach my work with
enthusiasm.

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28. Rules to Live By
 14. I will be a good person to work with—I will not
be an a*****e.
 I agree to live these values. If my colleagues fail to
live up to any of these rules, I will speak up and
will help them correct; in turn, I will be open to
constructive criticism from my colleagues should I
fail to live by these values. I understand that my
performance will be judged in part by how well I
demonstrate these values in my daily work.
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29. Have a nice day!!!
R. Ravindra
Kumar
Chief Mentor
UTOPIA’S
“Master of Possibilities”
Just call on 0091 9726351246 Or
send TEXT ON +919427960310
Email :: ME r.ravindrakumar@licindia.com
rravindrakumar@gmail.com
rravindrakumar@yahoo.com
rravindrakumar@rediffmail.com
Join me @
http://www.ca.linkedin.com/pub/r-ravindra-kumar-chief-m
Tweet your comments on http://
www.twitter.com/#!/rravindrakumar
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