inConcert

Better Business Results with InConcert Allegro

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We do it simple . We do it fast . We do it right . inConcert at a Glance World-class contact center solutions made simple

Guatemala El Salvador Honduras Dominican Republic Costa Rica Panama Nicaragua Puerto Rico Brazil Paraguay Uruguay Argentina Chile Venezuela Colombia Ecuador Peru China India Philippines New Zealand Australia United States Mexico Portugal Spain Global Presence ,[object Object],[object Object],[object Object]

A few of our customers … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

World class businesses are viewing contact centers as “Profit Centers” as opposed to “Cost Centers”. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Traditional Point Solution Paradigm ,[object Object],[object Object],[object Object],[object Object]

Paradigm ,[object Object],[object Object],[object Object]

inConcert Paradigm – Existing PBX ,[object Object],[object Object],[object Object],[object Object]

Simplicity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Product Attributes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Voice ,[object Object],[object Object],[object Object],[object Object],E-mail ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Fax ,[object Object],[object Object],[object Object],[object Object],[object Object],Chat / Web ,[object Object],[object Object],[object Object],[object Object],Inbound/Outbound Multichannel Capabilities ,[object Object],[object Object],SMS

Outbound Engine ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],13 Minutes

Rule “ Home” 08:00 a 09:00 20:00 a 21:00 Rule “ Work” 10:00 a 19:00 Outbound Engine – Predictive Dialing Rules Example Destination Result Retries Interval (min) Next Home Busy 5 10 End Home No answer 3 30 End Home Customer hangs up 0 1 End Destination Result Retries Interval (min) Next Office Busy 5 10 Mobile Office No answer 3 30 Mobile Office Customer hanged up 0 1 End Mobile Busy 10 3 End Mobile No answer 30 1 End Mobile Customer hangs up 0 1 End

Interactive Voice Response ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],InConcert Flow Designer

inConcert Script Designer ,[object Object],[object Object],[object Object],[object Object],[object Object],BILLING SCREEN CREDIT CARD PAYMENT PROCESSING SCREEN

[object Object],[object Object],[object Object],[object Object],Advanced Supervisory Features

Call Recording ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Monitoring and Recording Chat Transcripts Real-time Monitoring Search Filters

Reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Systems Integration / SOA

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