1. Emotional Intelligence (EI)
Let your emotions work for you,
not against you

2. Emotional Intelligence
“the subset of social intelligence that involves ability to
monitor one’s own and other’s feelings and emotions, to
discriminate among them and to use this information to
guide one’s thinking and actions.”-- Salovey and Mayer
“the capacity for recognizing our own feelings
and those of others, for motivating ourselves,
and for managing emotions well in ourselves and
in our relationships.”-- Daniel Goleman

3. Managing your emotions – is what we call
as Emotional Intelligence (EI)

4. Emotional Intelligence
• Emotional Intelligence is the
ability of an individual to deal
successfully with other people ,
to manage one’s self, motivate
other people, understand one's
own feelings and appropriately
respond to the everyday
environment

5. Emotional Intelligence
• Emotional Intelligence doesn't mean being soft – it
means being intelligent about emotions – a different way
of being smart. Emotional intelligence is your ability to
acquire and apply knowledge from your emotions and
the emotions of others in order to be more successful and
lead a more fulfilling life.

6. Need
Emotional Intelligence is very important for
managers as it is one of the important
deciding factor for relationship
management resulting in motivation,
retention , self management & managing
others.

7. Have you come across these situations??…
Relationship Problems – when you fail to communicate
what you need; when you lose the confidence of your team
members; when you are acknowledged as – “never
approachable”
Rage in the Workplace – Outburst of emotions
Failure to advance in career – losing track of the
actual purpose!
Poor decision making capability – Pre-occupied
with frustrated thoughts
High rate of attrition in your team (healthy or bad!)
– People start leaving you…not the job. Think! They
start moving away from your vision
Lack of complete delegation – Lack of trust leading
to micromanaging, when it actually can be avoided
This happens when we neglect to manage our emotions…

8. What happens when we manage our emotions??
Personal mastery over our life’s purpose & intention
Empathy
Approachable
Personal influence that enable us to Problem solver
Leader
advance our purpose
Drives the Vision
Ignites the best
A tenacity to face and resolve both internal performance
and external conflict
Solve issues related to morale at work
Be more approachable
Advance in decision making and logical
thinking under any amount of pressure
Be the most wanted Manager anyone would
want to work for..

9. Components of Emotional Intelligence
Definition Hallmark
The ability to recognize and understand your Self-confidence
Self moods, emotions and drives as well as their effects Realistic Self development
Awareness on others Self-deprecating sense of
humor
The ability to control or redirect disruptive impulses Trustworthiness & integrity
Self- and moods. The propensity to suspend judgement Comfort with ambiguity
Regulation to think before acting Openness to change
A passion to work for reasons that go beyond Strong drive to achieve
Motivation money or status Optimism, even in the face of
The propensity to suspend judgement –to think failure
before acting Organizational commitment
The ability to understand the emotional makeup of Expertise in building and
Empathy other people retaining talent
Skill in treating people according to their emotional Cross-cultural sensitivity
reactions Service to clients and
Proficiency in managing relationships and building customers
Effectiveness in leading change
Social Skills networks Persuasiveness
An ability to find common group & build rapport Expertise in building & leading
teams

10. How then can one improve emotional intelligence?
• Pay attention to self and other’s body language
• Listen more; speak less- develops empathy
• Get curious, not furious- Watch what you say especially
when frustrated or annoyed. Reframe negative emotions into
curiosity - " ... this makes absolutely no sense to me" can be
replaced with, "Do you see something in this that I must be
missing”
• Elicit pride in others – Reason for working together
• Remember that emotions are contagious - A dominant
person's emotions (negative or positive) always influences
others. Leaders should be careful to show only those
emotions, which they want to see in others

11. Checklist – for building an Emotionally intelligent team
Self Awareness Relationship Self- Motivation Relationship
awareness Management Management
Does the team Is the team able Does bullying Does the team Do team
know it’s to accept each occur? have a sense of members feel
purpose? other? purpose? valued and
listened to?
Importance of Is the team What Do they know Would they
achieving the aware of it’s mechanisms are how their job fits recommend you
purpose? shortcomings? in place to resolve into the big as a good boss
team conflict? picture? to work for?
Team Solicits Is the team What is the Do you know Do they take
honest taking measures emotional tone set what motivates efforts to refer
feedback? to correct by your leadership each member? people from
themselves? (negative/positive) outside?
Does the team What are you How Is EI Do they What is the tone
learn from doing to help reinforced, contribute above of our
mistakes? your team encouraged or and beyond the communication
advance? rewarded? expected? with your team?
Any serious How long does it How is work-life Does each Do they take the
issues within the take a new balance member often extra effort
team, you are entrant to be encouraged? get feedback? required to get
not aware of productive? the work done?

12. Emotional Intelligence
• In Working with Emotional
Intelligence, author Daniel
Goleman defines EI in the
workplace as the ability of
employees to recognise:
• Their own feelings
• The feelings of others
• What motivates them
• How to manage their
emotions, both in themselves
and in relationships with
others

13. Leaders with empathy are able to understand their employees’ needs
and provide them with constructive feedback, he says

14. Why Emotional Intelligence is
necessary for managers
Helps managers handle Teaches managers cope when change &
adversity & setback uncertainty hits organisation or their personal
lives.

15. Why Emotional Intelligence is
necessary for managers
Help them being focussed and stay
Help them manage effective relationship. on track by remembering purpose &
vision.

16. EQ & Managers
• Emotional Intelligence is very important for managers as
their behaviour & treatment of their people determine
turnover and retention of the company.Managers &
supervisors are the direct line of contact for the
employees.They interact daily with individuals who have
distinct needs, wants & expectations.They significantly
influence the attitudes, performance & satisfaction of
employees within their departments & other
departments.

17. EQ is very important for managers as
they are direct line of contact & their
behaviour & treatment determines
retention & turnover

18. EQ & Managers
• The stress of trying to
lead and satisfy so many
people's changing needs
and expectations can be
overwhelming, to say
nothing of the demands
from upper management.
Being both firm and
caring at the same time
85 % percent of turnover is
causes many to feel reportedly due to an inadequate
inadequate for the role.. relationship between the
employee and their direct
supervisor

19. EQ & Managers
Enhancing EI skills enables Supervisors and Managers to regulate their emotions and
motivate themselves more effectively – allowing them to manage their own emotional
turmoil effectively and demonstrate compassion and empathy for their employees.

20. All employees want a supportive,
IT also provides them with the courage to push against caring Supervisor or Manager who has
the system to make necessary changes for their people. their best interests at heart

21. Example to illustrate how EQ can positively or
negatively impact one's career and the organization:
• Debra Benton reports in her
book, Lions Don't Need to
Roar, "I was stunned ...
college courses had not
addressed the importance of
people skills or being a team
player. That lack of knowledge
cost me my job." She thought
work was all about producing
results. While working with an
outplacement firm, Debra met
other high producers who had
lost their jobs for the same
reason.
That lack of people management cost her job

22. The number one-factor that sets high-powered
professionals apart from the pack is a high level of
emotional intelligence, compassion and energy to
function in a team environment
Debra soon learned that
shooting stars have a short
life cycle if they are unable to
relate to and understand
others.

23. An Example of EQ
Suppose that the morning of a big presentation you have a
fight with any of your family member. Not a big argument—
maybe just one of those unnerving spats about who forgot
to pick up the dry cleaning—so your morning doesn’t get off
on the right foot. Then you car is punctured upping your
stress level a bit more. When you arrive at work, there’s a
problem with the elevators, causing more delay. Arriving at
the conference room for your presentation, you find that
the sound system doesn’t work and the caterer hasn’t
shown up with refreshments. Your junior associate—who
was supposed to call the caterer—bears the brunt of your
anger that has been building since you left the house.

24. Types of EQ

25. Developing EI in the workplace
• Developing emotional
intelligence in the
workplace means
acknowledging that
emotions are always
present, and doing
something intelligent
with them. People vary
enormously in the skill
with which they use their
own emotions and react
to the emotions of others
—and that can make the
difference between a good
manager and a bad one.

26. Importance of Emotional
Intelligence
People derail because of classic
emotional failings, not the lack
of technical skills –Developing
emotional intelligence can help
companies generate productive
& profitable outcome.The
manager who knows how to
stay motivated understress ,
motivate others, navigate
complex interpersonal
relationships, inspire others
and build teams who is an
unchallenged expert on a
product or service will get
superior results

27. Components of Emotional
Intelligence
• There are five parts to it. One is knowing
what you're feeling. The second is
managing your feelings, especially
distressing feelings. The third is self-
motivation, the fourth is empathy and the
fifth is managing relationships

28. Rage in the workplace
Relationship Problems

29. Poor decision making capability

30. failure to advance in career

31. EQ versus IQ

32. EQ verses IQ
• In the business world so much of emphasis has
been placed on intellect.Intellect has proven
invaluable invaluable to drive our success in
business.Process and procedures based on
analysis,logic,strategies are critically important
• However to get the higher level of competence in
business we must blend the progress that we
have made in using intellect & IQ with the
invaluable competencies of EQ.

33. COMPARING
IQ EQ
Near cortex. Inners of Cortex .
Individual’s analytical, Ability to perceive ,access,
logical, rational abilities. generate emotions to assist
to understand emotions and
emotional meanings.
Measure of individuals Measure of the personal and
personal information bank social intelligence of overall
(one’s memory, vocabulary, intelligence.
visual coordination).
Pretty much set Not fixed.

34. SIGNS OF HIGH EQ
Ability to read non verbal communication Intrinsically motivated
No dominance of negative emotions.
Expresses feelings freely Does not internalize failure
Ability to identify concurrent feelings
Ability to balance feelings
Is optimistic/realistic
Empathizes Acts out of desire
SIGNS OF LOW EQ
Avoids responsibility Avoids socialization Substitute relationships
Inability to express feelings Lays guilt trips on you Emotional dishonesty
Poor listener Lacks empathy Carries grudges
Exaggerates/ minimizes feelings Lacks integrity, sense of conscience
Insecure and defensive Over pessimistic/optimistic Rigid/inflexible