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Piaia PA 2.0

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Public Service 2.0 in Europe Milano 9 th June 2010
Has ICT transformed public services delivery? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The age of empowerment ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A paradigm shift ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Control vs Emergence 2.0 can enable an eGovernment based on everyday technologies
People engagement
Easing communication with citizen through visualization
Where has it an impact ?
Change the procurement process
It’s not just about complaining
More time for core activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2.0 is not the solution for everything ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
But it is worth trying ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Change attitude!
IDC Health Insights Community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions Silvia Piai Sr. Research Analyst [email_address] Join me & your peers in the conversations in our IDC Health Insights Community

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Piaia PA 2.0

Hinweis der Redaktion

  1. Dove c’è la partecipazione dei cittadini e degli stakeholder? Service design and delivery The workings and the arrangement of the public governance Public policy and decision making ( anche nel procurement )
  2. E anche il netherlands