'Go beyond compliance' is a short presentation illustrating Room4's approach to working with organizations in the construction industry. The presentation shows how becoming 'better' through the achievement of 'excellence' will enable organizations to succeed more.
3. Then consider these questions…
Do you comply with all current construction
related legislation?
Do you comply with all current construction
related standards and specifications?
Do you comply with all your customer
requirements and meet their level of expectations?
Do you generally comply overall?
4. If you answered ‘Yes’ to all of those
questions, congratulations you are
a ‘Good’ company.
12. To become ‘better’ you must focus on achieving
excellence by going beyond ‘compliance’ and
exceeding customer expectations.
High Excellence:
Innovating around the
Better new customer needs;
new products, processes
Differentiation
and services, etc.
Exceeding customer
expectations
Compliance:
Meeting the industry norm;
established codes of
Good practice, products and
services. Delivering what
the customer expects.
Low
We believe a ‘good’ company is a ‘compliant’ company…
To succeed in the current market place you need to increase
your ‘differentiation’ by becoming ‘better’.
17. Consider the example of a public sector procurer where Price to
Quality ratios are typically 40:60…
Price Quality
Selection
(Weighted 40%) (Weighted 60%)
If there is no
differentiation
Low Differentiation
Scenario 1 Price = £X between bidders the
(Compliant / Good)
selection is ‘Price’
based
If there is high
differentiation
High Differentiation
Scenario 2 Price = £X between bidders the
(Excellent / Better)
selection is ‘Quality’
based
If you don’t give the procurer something different to think about then
it will be about price!
