SlideShare ist ein Scribd-Unternehmen logo
1 von 23
Ouvidoria de Balcão vs
Ouvidoria Digital
Desafios na Era Big Data
Reunião Geral de Ouvidorias 2017 – 14/03/2017
Dr. Rommel N. Carvalho – http://about.me/rommelnc
Ouvidoria de Balcão vs Ouvidoria Digital
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
569+
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
112+
086+
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
080+
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
080+
TWEETS DE 17/02/15 A 21/02/15
TEMA: RECEITA FEDERAL
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
TEMA: POLÍTICA
DATA: 13 A 14/11/2014
QUANTIDADE: 44.284 TWEETS
Ouvidoria de Balcão vs Ouvidoria Digital: Desafios na Era Big Data

Weitere ähnliche Inhalte

Mehr von Rommel Carvalho

Uso de mineração de dados e textos para cálculo de preços de referência em co...
Uso de mineração de dados e textos para cálculo de preços de referência em co...Uso de mineração de dados e textos para cálculo de preços de referência em co...
Uso de mineração de dados e textos para cálculo de preços de referência em co...Rommel Carvalho
 
Detecção preventiva de fracionamento de compras
Detecção preventiva de fracionamento de comprasDetecção preventiva de fracionamento de compras
Detecção preventiva de fracionamento de comprasRommel Carvalho
 
Identificação automática de tipos de pedidos mais frequentes da LAI
Identificação automática de tipos de pedidos mais frequentes da LAIIdentificação automática de tipos de pedidos mais frequentes da LAI
Identificação automática de tipos de pedidos mais frequentes da LAIRommel Carvalho
 
BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...
BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...
BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...Rommel Carvalho
 
URSW 2013 - UMP-ST plug-in
URSW 2013 - UMP-ST plug-inURSW 2013 - UMP-ST plug-in
URSW 2013 - UMP-ST plug-inRommel Carvalho
 
Integração do Portal da Copa @ Comissão CMA do Senado Federal
Integração do Portal da Copa @ Comissão CMA do Senado FederalIntegração do Portal da Copa @ Comissão CMA do Senado Federal
Integração do Portal da Copa @ Comissão CMA do Senado FederalRommel Carvalho
 
Dados Abertos Governamentais
Dados Abertos GovernamentaisDados Abertos Governamentais
Dados Abertos GovernamentaisRommel Carvalho
 
Modeling a Probabilistic Ontology for Maritime Domain Awareness
Modeling a Probabilistic Ontology for Maritime Domain AwarenessModeling a Probabilistic Ontology for Maritime Domain Awareness
Modeling a Probabilistic Ontology for Maritime Domain AwarenessRommel Carvalho
 
Probabilistic Ontology: Representation and Modeling Methodology
Probabilistic Ontology: Representation and Modeling MethodologyProbabilistic Ontology: Representation and Modeling Methodology
Probabilistic Ontology: Representation and Modeling MethodologyRommel Carvalho
 
SWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule Language
SWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule LanguageSWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule Language
SWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule LanguageRommel Carvalho
 
Default Logics for Plausible Reasoning with Controversial Axioms
Default Logics for Plausible Reasoning with Controversial AxiomsDefault Logics for Plausible Reasoning with Controversial Axioms
Default Logics for Plausible Reasoning with Controversial AxiomsRommel Carvalho
 
Tractability of the Crisp Representations of Tractable Fuzzy Description Logics
Tractability of the Crisp Representations of Tractable Fuzzy Description LogicsTractability of the Crisp Representations of Tractable Fuzzy Description Logics
Tractability of the Crisp Representations of Tractable Fuzzy Description LogicsRommel Carvalho
 
PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...
PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...
PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...Rommel Carvalho
 
PR-OWL 2.0 - Bridging the gap to OWL semantics
PR-OWL 2.0 - Bridging the gap to OWL semanticsPR-OWL 2.0 - Bridging the gap to OWL semantics
PR-OWL 2.0 - Bridging the gap to OWL semanticsRommel Carvalho
 
UnBBayes-PRM - On Implementing Probabilistic Relational Models
UnBBayes-PRM - On Implementing Probabilistic Relational ModelsUnBBayes-PRM - On Implementing Probabilistic Relational Models
UnBBayes-PRM - On Implementing Probabilistic Relational ModelsRommel Carvalho
 
Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...
Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...
Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...Rommel Carvalho
 
UniDL 2010 - Compatibility Formalization Between PR-OWL and OWL
UniDL 2010 - Compatibility Formalization Between PR-OWL and OWLUniDL 2010 - Compatibility Formalization Between PR-OWL and OWL
UniDL 2010 - Compatibility Formalization Between PR-OWL and OWLRommel Carvalho
 
AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...
AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...
AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...Rommel Carvalho
 
URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...
URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...
URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...Rommel Carvalho
 

Mehr von Rommel Carvalho (20)

Uso de mineração de dados e textos para cálculo de preços de referência em co...
Uso de mineração de dados e textos para cálculo de preços de referência em co...Uso de mineração de dados e textos para cálculo de preços de referência em co...
Uso de mineração de dados e textos para cálculo de preços de referência em co...
 
Detecção preventiva de fracionamento de compras
Detecção preventiva de fracionamento de comprasDetecção preventiva de fracionamento de compras
Detecção preventiva de fracionamento de compras
 
Identificação automática de tipos de pedidos mais frequentes da LAI
Identificação automática de tipos de pedidos mais frequentes da LAIIdentificação automática de tipos de pedidos mais frequentes da LAI
Identificação automática de tipos de pedidos mais frequentes da LAI
 
BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...
BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...
BMAW 2014 - Using Bayesian Networks to Identify and Prevent Split Purchases i...
 
A GUI for MLN
A GUI for MLNA GUI for MLN
A GUI for MLN
 
URSW 2013 - UMP-ST plug-in
URSW 2013 - UMP-ST plug-inURSW 2013 - UMP-ST plug-in
URSW 2013 - UMP-ST plug-in
 
Integração do Portal da Copa @ Comissão CMA do Senado Federal
Integração do Portal da Copa @ Comissão CMA do Senado FederalIntegração do Portal da Copa @ Comissão CMA do Senado Federal
Integração do Portal da Copa @ Comissão CMA do Senado Federal
 
Dados Abertos Governamentais
Dados Abertos GovernamentaisDados Abertos Governamentais
Dados Abertos Governamentais
 
Modeling a Probabilistic Ontology for Maritime Domain Awareness
Modeling a Probabilistic Ontology for Maritime Domain AwarenessModeling a Probabilistic Ontology for Maritime Domain Awareness
Modeling a Probabilistic Ontology for Maritime Domain Awareness
 
Probabilistic Ontology: Representation and Modeling Methodology
Probabilistic Ontology: Representation and Modeling MethodologyProbabilistic Ontology: Representation and Modeling Methodology
Probabilistic Ontology: Representation and Modeling Methodology
 
SWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule Language
SWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule LanguageSWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule Language
SWRL-F - A Fuzzy Logic Extension of the Semantic Web Rule Language
 
Default Logics for Plausible Reasoning with Controversial Axioms
Default Logics for Plausible Reasoning with Controversial AxiomsDefault Logics for Plausible Reasoning with Controversial Axioms
Default Logics for Plausible Reasoning with Controversial Axioms
 
Tractability of the Crisp Representations of Tractable Fuzzy Description Logics
Tractability of the Crisp Representations of Tractable Fuzzy Description LogicsTractability of the Crisp Representations of Tractable Fuzzy Description Logics
Tractability of the Crisp Representations of Tractable Fuzzy Description Logics
 
PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...
PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...
PrOntoLearn: Unsupervised Lexico-Semantic Ontology Generation using Probabili...
 
PR-OWL 2.0 - Bridging the gap to OWL semantics
PR-OWL 2.0 - Bridging the gap to OWL semanticsPR-OWL 2.0 - Bridging the gap to OWL semantics
PR-OWL 2.0 - Bridging the gap to OWL semantics
 
UnBBayes-PRM - On Implementing Probabilistic Relational Models
UnBBayes-PRM - On Implementing Probabilistic Relational ModelsUnBBayes-PRM - On Implementing Probabilistic Relational Models
UnBBayes-PRM - On Implementing Probabilistic Relational Models
 
Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...
Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...
Fusion 2010 - PROGNOS: Predictive Situational Awareness with Probabilistic On...
 
UniDL 2010 - Compatibility Formalization Between PR-OWL and OWL
UniDL 2010 - Compatibility Formalization Between PR-OWL and OWLUniDL 2010 - Compatibility Formalization Between PR-OWL and OWL
UniDL 2010 - Compatibility Formalization Between PR-OWL and OWL
 
AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...
AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...
AFCEA 2010 - High Level Fusion and Predictive Situational Awareness with Prob...
 
URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...
URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...
URSW 2009 - Probabilistic Ontology and Knowledge Fusion for Procurement Fraud...
 

Kürzlich hochgeladen

Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...
Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...
Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...suryaaamsyah
 
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单enbam
 
bee engaged with youth - World Bee Day 2024
bee engaged with youth - World Bee Day 2024bee engaged with youth - World Bee Day 2024
bee engaged with youth - World Bee Day 2024Christina Parmionova
 
sarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdf
sarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdfsarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdf
sarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdfSarkari Jobs Work
 
The MEL Toolkit Launch Webinar Presentation
The MEL Toolkit Launch Webinar PresentationThe MEL Toolkit Launch Webinar Presentation
The MEL Toolkit Launch Webinar PresentationNAP Global Network
 
International Tea Day 2024; May 21st - United Nations.
International Tea Day 2024; May 21st - United Nations.International Tea Day 2024; May 21st - United Nations.
International Tea Day 2024; May 21st - United Nations.Christina Parmionova
 
Effective governance in the modern charity
Effective governance in the modern charityEffective governance in the modern charity
Effective governance in the modern charityFelixPerez547899
 
2024: The FAR - Federal Acquisition Regulations, Part 35
2024: The FAR - Federal Acquisition Regulations, Part 352024: The FAR - Federal Acquisition Regulations, Part 35
2024: The FAR - Federal Acquisition Regulations, Part 35JSchaus & Associates
 
“Bee engaged with Youth”. World Bee Day 2024; May. 20th.
“Bee engaged with Youth”. World Bee Day 2024; May. 20th.“Bee engaged with Youth”. World Bee Day 2024; May. 20th.
“Bee engaged with Youth”. World Bee Day 2024; May. 20th.Christina Parmionova
 
Inflation scarring: How has the cost-of-living crisis changed Britain?
Inflation scarring: How has the cost-of-living crisis changed Britain?Inflation scarring: How has the cost-of-living crisis changed Britain?
Inflation scarring: How has the cost-of-living crisis changed Britain?ResolutionFoundation
 
Ghana High Commission on list of diplomats including US & China who owe £143m...
Ghana High Commission on list of diplomats including US & China who owe £143m...Ghana High Commission on list of diplomats including US & China who owe £143m...
Ghana High Commission on list of diplomats including US & China who owe £143m...Kweku Zurek
 
Advancing Impact Measurement | Public Good App House
Advancing Impact Measurement | Public Good App HouseAdvancing Impact Measurement | Public Good App House
Advancing Impact Measurement | Public Good App HouseTechSoup
 
Near and Not Lost Yale Historical Review
Near and Not Lost Yale Historical ReviewNear and Not Lost Yale Historical Review
Near and Not Lost Yale Historical Reviewyalehistoricalreview
 
Program Kickoff- Cohort......_4 (1).pptx
Program Kickoff- Cohort......_4 (1).pptxProgram Kickoff- Cohort......_4 (1).pptx
Program Kickoff- Cohort......_4 (1).pptxScottMeyers35
 
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单enbam
 
Creating an Effective Veteran Policy in Ukraine
Creating an Effective Veteran Policy in UkraineCreating an Effective Veteran Policy in Ukraine
Creating an Effective Veteran Policy in Ukrainessuser601bbf
 
EDI Executive Education Master Class- 15thMay 2024 (updated) (2)
EDI Executive Education Master Class- 15thMay 2024 (updated) (2)EDI Executive Education Master Class- 15thMay 2024 (updated) (2)
EDI Executive Education Master Class- 15thMay 2024 (updated) (2)Energy for One World
 
一比一原版(IC毕业证)帝国理工大学毕业证成绩单
一比一原版(IC毕业证)帝国理工大学毕业证成绩单一比一原版(IC毕业证)帝国理工大学毕业证成绩单
一比一原版(IC毕业证)帝国理工大学毕业证成绩单exuyk
 
Effective Financial Reporting - May 2024
Effective Financial Reporting - May 2024Effective Financial Reporting - May 2024
Effective Financial Reporting - May 2024FelixPerez547899
 

Kürzlich hochgeladen (20)

Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...
Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...
Daftar Rumpun, Pohon, dan Cabang Ilmu (2024) - Daftar Rumpun, Pohon, dan Caba...
 
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
 
bee engaged with youth - World Bee Day 2024
bee engaged with youth - World Bee Day 2024bee engaged with youth - World Bee Day 2024
bee engaged with youth - World Bee Day 2024
 
sarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdf
sarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdfsarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdf
sarkarijobswork.online-bsf-si-vehicle-mechanic-and-constable-technical-may24.pdf
 
The MEL Toolkit Launch Webinar Presentation
The MEL Toolkit Launch Webinar PresentationThe MEL Toolkit Launch Webinar Presentation
The MEL Toolkit Launch Webinar Presentation
 
International Tea Day 2024; May 21st - United Nations.
International Tea Day 2024; May 21st - United Nations.International Tea Day 2024; May 21st - United Nations.
International Tea Day 2024; May 21st - United Nations.
 
Effective governance in the modern charity
Effective governance in the modern charityEffective governance in the modern charity
Effective governance in the modern charity
 
2024: The FAR - Federal Acquisition Regulations, Part 35
2024: The FAR - Federal Acquisition Regulations, Part 352024: The FAR - Federal Acquisition Regulations, Part 35
2024: The FAR - Federal Acquisition Regulations, Part 35
 
“Bee engaged with Youth”. World Bee Day 2024; May. 20th.
“Bee engaged with Youth”. World Bee Day 2024; May. 20th.“Bee engaged with Youth”. World Bee Day 2024; May. 20th.
“Bee engaged with Youth”. World Bee Day 2024; May. 20th.
 
Inflation scarring: How has the cost-of-living crisis changed Britain?
Inflation scarring: How has the cost-of-living crisis changed Britain?Inflation scarring: How has the cost-of-living crisis changed Britain?
Inflation scarring: How has the cost-of-living crisis changed Britain?
 
Ghana High Commission on list of diplomats including US & China who owe £143m...
Ghana High Commission on list of diplomats including US & China who owe £143m...Ghana High Commission on list of diplomats including US & China who owe £143m...
Ghana High Commission on list of diplomats including US & China who owe £143m...
 
Advancing Impact Measurement | Public Good App House
Advancing Impact Measurement | Public Good App HouseAdvancing Impact Measurement | Public Good App House
Advancing Impact Measurement | Public Good App House
 
Near and Not Lost Yale Historical Review
Near and Not Lost Yale Historical ReviewNear and Not Lost Yale Historical Review
Near and Not Lost Yale Historical Review
 
Program Kickoff- Cohort......_4 (1).pptx
Program Kickoff- Cohort......_4 (1).pptxProgram Kickoff- Cohort......_4 (1).pptx
Program Kickoff- Cohort......_4 (1).pptx
 
07/03/2024 Publiekdomeindag - namiddag
07/03/2024 Publiekdomeindag - namiddag07/03/2024 Publiekdomeindag - namiddag
07/03/2024 Publiekdomeindag - namiddag
 
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
 
Creating an Effective Veteran Policy in Ukraine
Creating an Effective Veteran Policy in UkraineCreating an Effective Veteran Policy in Ukraine
Creating an Effective Veteran Policy in Ukraine
 
EDI Executive Education Master Class- 15thMay 2024 (updated) (2)
EDI Executive Education Master Class- 15thMay 2024 (updated) (2)EDI Executive Education Master Class- 15thMay 2024 (updated) (2)
EDI Executive Education Master Class- 15thMay 2024 (updated) (2)
 
一比一原版(IC毕业证)帝国理工大学毕业证成绩单
一比一原版(IC毕业证)帝国理工大学毕业证成绩单一比一原版(IC毕业证)帝国理工大学毕业证成绩单
一比一原版(IC毕业证)帝国理工大学毕业证成绩单
 
Effective Financial Reporting - May 2024
Effective Financial Reporting - May 2024Effective Financial Reporting - May 2024
Effective Financial Reporting - May 2024
 

Ouvidoria de Balcão vs Ouvidoria Digital: Desafios na Era Big Data