“Trailblazer.”
That one word captures the spirit of the journey we are all on.
Defined literally, a “trailblazer” is a “person who makes a new track through wild country.”
I think “wild country” is the perfect way to characterize the commerce landscape
What’s being a Trailblazer have to do with managing an online store - Think about it:
You’re in wild country. You want to make it to the very top. But you know you must be prepared for anything. You anticipate that environment will be rapidly changing, that obstacles will appear in your path that you must overcome. You need to be committed to your journey, and you need to be prepared.
Isn’t that exactly what today’s commerce environment requires of you?
You want win for your customers and grow your business. You want to get to the top. You need to stand out.
You encounter ups and downs along the way….competition, consumer expectations, changing technology. You’ll fight internal battles…legacy, timeline, budget…
But you’re a trailblazer, and you are ready for this.
In any organization, A Trailblazer carries the torch for innovation, for change…
You know what it takes. A clear vision, a great team behind you…and the best possible tools at your disposal...
And….that’s what we are here for….
Get you to the top of the mountain.
Let’s take a look at the some of the industry trends that are impacting online retail
There are as many millenials in the US today as Gen X buyers and more than baby boomers
The purchasing power and disposable income of the millenials is on the rise, through the end of this decade Millenials will become the most influential buyers onlines, surpassing the baby boomers and rapidly catching the purchasing power of the gen x
Retail is not doomed, but there will be more casualties like Sports Authority as millenials migrate away from big box retail.
Today’s millenials are brand obsessed. They know exactly the product they want and they won’t accept compromise. Assortment across a wide range of product categories is no longer the game – Amazon has the ultimate category assortment and has comoditozed big box retailers like Best Buy and Sports Authority. Amazon is now the 2nd largest retailer of eelectronics, second only to Bestbuy havng overtaken Walmart.
The problem with Best Buy is they don’t have the deep product assortment
Apple store in a best buy has only a segment of the accessories and product knowledge of an apple store itself
It’s no co-incidence that the top performing retail locations as measured by sales per sq ft are all brands. Only costco with it’s high average cart size is in the top 10.
The apple effect is spreading. Leading brands like Telsa, Microsoft have copies the brand fomula and it’s working. Malls with an Apple Store or Telsa store generate more visitors and have a higher sales per sq ft than malls without. These brands are the prize tenants they bring the millenials to the mall.
It’s not just Tesla and Microsoft, this is a story that trancends all of retail. Iconic brands like Canadian Goose who previously relived on a wholesale strategy, selling exclusively in high end department stores and through specialty outdoor retailers are now going direct – both online with eCommerce and offline with their own corporate branded stores. They are trailblazing.
Michael Kors recently annouced they are cutting back the assortment they offer through depart stores in an effort to better control pricing and control the brand. It’s no co-incidnece they are also launching new corporately owned stores at an aggressive rate.
The millenial gravitates to the brand – they want the direct model. They want to buy their Tesla direct from Tesla, not from a car dealer – the middle man is being disintermediated.
Only the brand offers the full assortment of products, stlyes, sizes, colors – with all the accessories, discontinued products. Etc
The problem with big box retail is they only offer what the buyer “thinks” the consumer will want.
Product personalization is the other killer feature that brands control. By investing in aglile supply chain technologies, brnads like head are not able to offer the ultimate in personalized product expereinces.
It’s all sporting equipment, shoes, bikes, luggage etc.
It’s offline and in-store. New Balance 3D printed sneakers – the manufcturing will move local – making personalized products quicker to market.
Supply chain visibility is key – when can I have it. Controlling the experience from the factory to the door. Showing the customer the product being made. Picking up your Tesla from the factory. Being part of the jorune.
It’s not about buying – for millenials the product is an extension of their own brand.
Distributed Order Management
Order state & event management
Order orchestration & routing,
Partial shipments, order splitting
Presales, backorders, returns
Global Inventory
Track inventory at any node
Stores, vendors, DCs
In-transit inventory
Intelligent sourcing and allocation
Omnichannel Fulfillment
Ship-from-store
Store pickup, click & collect
Ship-to-store
Pick-and-pack
Carrier integration
Customer Service
Order details/ status lookup
Order modification & cancellation
Appeasements/ refunds/ credits
Order escalation workflow
Speaker: Paul
Now let’s talk a bit about support for Magento 1 and some of the resources and tools available to help with migration.
Shop Runner allows brands to offer 2 day shipping for customers and compete with Amazon. Walmart now offers 2 days shipping for “ShippingPass” for $49 a year.
Domino’s Pizza in New Zealand
“Starship” is a new driod delviery service.
The cost of delivery is all in the last mile. Automation can drastically reduce the cost
– Milleniuals want predicitive delivery times.
They want notified when the delivery is 5 minutes away from their house.
UK is ahead – you can reschedule devliery – cahnge where it’s going to – arrange to have it left with a neihbour or a collect+ location
No update
The of the value of the store assoicate (grab data from Adam) – re-create the unique value prop of the product expert online.
First Magento 2 delivers enhanced flexibility that continues to make Magento the most popular platform in the world, with a commitment to open source, a thriving ecosystem to extend your capabilities, and an unlimited ability to customize your site.
Magento Enterprise Edition delivers a new level of performance and scalability.
Magento 2’s new technology and modular architecture delivers enterprise-level performance and scale to meet any demand. Magento Enterprise Edition delivers 39% more orders per hour than Magento 1.
You can have the confidence that your platform will scale when you need it.
Magento Enterprise Edition gives you the ability to offer personalized and unique shopper experiences to drive better conversion with your shoppers.
Built-in responsive themes ensure your mobile site is consistent with your branded experience and designed to capture and convert every potential shopping opportunity
Optimized checkout is now much more customizable, and has been streamlined to 2 steps. And existing customers are automatically recognized by their email address
Product pages can now be updated with rich media and video, from YouTube or Vimeo, to better merchandise products in your catalog
New payment gateways have been integrated making it easier to manage payments and provide improved PCI compliance
We have ushered in a new era of business agility with Magento. This means less reliance on IT for your day-to-day management tasks.
A new intuitive and easy to use interface and experience significantly reduces the complexity and amount of time it takes to accomplishing everyday tasks
This is a game changer for business users who will no longer be constrained by their platform to manage and schedule promotions, launch of new products, and more…
Magento Enterprise Edition enables significantly more people to work concurrently in the admin at the same time to improve overall productivity.
Additionally, you can now upload and manage changes to your product catalog easier than before with support for upload of cross sell, related products and more
And with the availability of out-of-the-box extensions in the Magento Marketplace, merchants have more flexibility now to manage their business the way they want.
Concurrent shoppers: 100K(1)
Transactions/minute: 2,800(2)
Transactions/day: 102,000(3)
Highest unique visits/day: 3.5M(3)
15M+: highest number of SKUs(4)
Source:
Monkey Sports, 2015
Two If By Tea 2015
Saraiva, Black Friday, 2015
Doug Russell Marine
Speaker: Craig
Kurt Geiger is a British footwear and accessories retailer for women, men and children who was founded as a design house back in the 1960’s. Today, Kurt Geiger has over 80 stores around the globe and over 240 concession across prestigious department stores, like Harrods and Selfridges. The company is regularly listed in the Internet Retailer Europe 500 guide, which ranks the 500 largest e-retailers in the Eurozone, and they are a significant player in the global retail market. Kurt Geiger manages multiple fashion brands across multiple channels globally, including popular online shops KurtGeiger.com, Shoeaholics.com and Ninewest.co.uk.
For their first Magento 2 site, Kurt Geiger chose to migrate Ninewest.co.uk site on to the new platform first.
Their business is changing by the minute and they were looking to be able to customize as they wanted. That’s why they have an in house team. And Magento enabled this better than other platforms they had reviewed.
The Kurt Geiger team has been pleased with the new platform and what it has delivered.
Increased speed of development allows them to go further, faster as they have full control over their development cycles
They can confidently grow their sites because it gives them greater flexibility to chose over how they scale. If they want to scale parts rather than the whole, now they can. For example, they can easily add servers to the order management system as needed to adjust for spikes in traffic.
Using a modular platform has made it trivial to customize and use 3rd party technologies like Akeneo PIM.
Magento’s out-of-box responsive design saved Kurt Geiger development time and provided a solid foundation for building a custom responsive theme for their site especially when most of their shopping traffic is not coming from instore but rather from a mobile phone
Based on their initial experience, Kurt Geiger plans to migrate their other sites to Magento 2.
Our Cloud Edition brings together Industry leading technologies at all levels of the stack.
Cloud Infrastructure – AWS
Host in one of 11 global AWS locations
Elastic scalability of EC2 compute
Triple redundancy across multiple AWS availability regions
99.99% availability SLA’s
Platform-as-a-Service (using technology from Platform.sh, a leading next generation PaaS provider with strong PhP support and deep eCommerce experience)
Continuous cloud integration
High automation, low touch support
Containerized grid technology for non-production environments
Rapid environment instantiation and cloning
Consistent, repeatable release management processes
Magento Enterprise Edition
Magento EE 2 codebase
Single tenancy architecture
Works with all M2 Marketplace extensions
Access to source code
No limitations on customizability
Quarterly release schedule
New Relic (Application Performance Monitoring solution)
Before & after performance monitoring
Route cause transaction tracing
Real time performance issue alerting
Blackfire.io
Performance profiling tools for developers
Can be run in production
From Magento Live UK general Session:
Only one piece of paper to sign
All back office taken care of which meant they could focus on customer experience
Focus on delivering the right design and right service at right time to their customers
In the plan, had time allocated to back end and time allocated to front end
Once they made decision to go with Cloud edition, had more time in schedule to focus on front end and customers
More time spent on front end means more sales
Key benefit – speed to market – it is key
From Press Release:
“The way our website runs is just as important as in-store customer service,” said Alex Barbier, digital marketing director at Oliver Sweeney, a UK-based luxury lifestyle brand for men. “We needed a platform that we could not only easily scale up if required, but could also be customized to our brand. The website is our virtual shop front and we felt that Magento’s offering best suited all of those needs.”
Jonty Sutton, founder & CEO of systems integrator Redbox Digital added, “We are seeing an overwhelming demand for commerce software like this in the market. Cloud-based systems are the perfect solution for brands trying to not only survive, but thrive, in the online marketplace. The differentiated flexibility and personalization Magento offers allows organizations to create the best digital commerce experience to engage shoppers and drive sales.”
First, we’re seeing incredible engagement and adoption with over 267,000 downloads and 800 active sites – which is more than many of our competitors see in five years.
And, in our first full quarter of Magento 2 sales, we closed over 100 deals. This means that there are 100 new clients ready to work with you to implement their Magento 2 site. This number is only going to grow with our focus on selling Magento 2 in new engagements.
First Magento 2 delivers enhanced flexibility that continues to make Magento the most popular platform in the world, with a commitment to open source, a thriving ecosystem to extend your capabilities, and an unlimited ability to customize your site.
Magento Enterprise Edition delivers a new level of performance and scalability.
Magento 2’s new technology and modular architecture delivers enterprise-level performance and scale to meet any demand. Magento Enterprise Edition delivers 39% more orders per hour than Magento 1.
You can have the confidence that your platform will scale when you need it.
Magento Enterprise Edition gives you the ability to offer personalized and unique shopper experiences to drive better conversion with your shoppers.
Built-in responsive themes ensure your mobile site is consistent with your branded experience and designed to capture and convert every potential shopping opportunity
Optimized checkout is now much more customizable, and has been streamlined to 2 steps. And existing customers are automatically recognized by their email address
Product pages can now be updated with rich media and video, from YouTube or Vimeo, to better merchandise products in your catalog
New payment gateways have been integrated making it easier to manage payments and provide improved PCI compliance
We have ushered in a new era of business agility with Magento. This means less reliance on IT for your day-to-day management tasks.
A new intuitive and easy to use interface and experience significantly reduces the complexity and amount of time it takes to accomplishing everyday tasks
This is a game changer for business users who will no longer be constrained by their platform to manage and schedule promotions, launch of new products, and more…
Magento Enterprise Edition enables significantly more people to work concurrently in the admin at the same time to improve overall productivity.
Additionally, you can now upload and manage changes to your product catalog easier than before with support for upload of cross sell, related products and more
And with the availability of out-of-the-box extensions in the Magento Marketplace, merchants have more flexibility now to manage their business the way they want.
Here are just a few of those features…
Fast 2-step Checkout
Search Engine Optimization
Content Management
Search & Navigation
Inventory Management
Merchandising
Promotions& Coupons
Segmentation & Personalization
Payments
Order Management
Shipping
Returns
and much more…
Magento Professional Technical Support and Diagnostic Tools
Dedicated Account Management and Access to Fee-based Expert Consulting Services
Magento Enterprise Edition comes pre-loaded with features that empower you to create and manage a full-featured commerce experience.
Content Management
Search & Navigation
Inventory Management
Mobile Apps & Web
Merchandising
Promotions& Coupons
Segmentation & Personalization
Payments
Order Tracking
Shipping
Returns
and much more…
ENGAGING CUSTOMER EXPERIENCES:
Magento Enterprise Edition 2.0 delivers several new capabilities that enhance the shopping experience to improve engagement, conversion rates, and sales.
It starts with a new streamlined checkout flow that follows industry best practices and is a product of extensive user testing.
The new checkout improves conversion by cutting the number of steps from 5 to 2 and reducing the information shoppers are required to enter.
It also boosts new customer registrations by allowing shoppers to conveniently create an account with one click from the order confirmation page.
In 2015, Forrester reported that 35% of all ecommerce, or $85 billion, came from a mobile device. With this kind of growth, having a fast and affordable way to create sites that work on any device is critical.
Magento Enterprise Edition 2.0 does just that by including two all-new responsive design reference themes. These themes can be completely customized by merchants and allows them to create mobile and SEO friendly sites in half the time. These themes are also fully optimized for performance and receive A ratings across all categories when you run a Web Page Performance Test.
This means less reliance on IT for your day-to-day management tasks.
The intuitive and easy to use interface and experience significantly reduces the complexity and amount of time it takes to accomplishing everyday tasks
This is a game changer for business users who will no longer be constrained by their platform to manage and schedule promotions, launch of new products, and more…
Magento 2 enables significantly more people to work concurrently in the admin at the same time to improve overall productivity.
Additionally, you can now upload and manage changes to your product catalog easier than before with support for upload of cross sell, related products and more
And with the availability of out-of-the-box extensions in the Magento Marketplace, merchants have more flexibility now to manage their business the way they want.
ENTERPRISE SCALE AND PERFORMANCE:
Another area of focus for Magento Enterprise Edition 2.0 is increasing performance and scalability so you can expand and grow your business with confidence.
Magento 2 delivers a new level of performance and scalability.
With Magento Enterprise Edition 2, performance and scalability come out of the box so you can manage your business with confidence.
We have made significant improvements that deliver performance across the shopper and business user experience. For example:
Integrating Varnish caching to enabling faster performance, a proven technology on Magento 1 but one that required extensive knowledge and effort to implement correctly
Significantly more orders per hour on the same hardware
New standalone databases for key subsystems like order management, product management and checkout to meet traffic and load requirements
And finally we increased user concurrency empowering larger teams to make product updates or manage orders without diminished performance
There are several scalability improvements that are only available in Magento Enterprise Edition:
It supports standalone databases for key subsystems like order management, product management and checkout so they can be scaled independently to meet varying load requirements
It is compatible with MySQL Cluster and supports multiple slave databases, and
Comprehensive backend improvements enable larger teams to make product updates without diminished performance.
Site performance is also better with Magento Enterprise Edition 2.0:
Varnish caching is pre-integrated into the product enabling faster performance with minimal tuning
Additional client-side optimizations, such as minifying and bundling JavaScript and compressing images, also decrease page load times
We have consistently tested the performance and scalability of the platform across small, medium, and large profiles, since we first launched Magento 2.
We know how important performance is. That’s why we made it core to the platform’s DNA, and have invested in testing of our performance and scalability across a variety of merchant profiles.
The left chart illustrates the phenomenal improvement in server response times while browsing when using Varnish
The right chart highlights the dramatic reduction in checkout time: 36% faster for returning customers, 51% faster checkout for guests.
These changes have made measurable improvements to scalability. Magento Enterprise Edition 2.0 with PHP7 supported delivers 39% more orders per hour than Magento 1.14.2.
In addition to multiple responsive themes out of the box, we’ve also simplified the front-end customization process with a new multi-level theme inheritance framework.
Multi-level theme inheritance lets you create a new theme by specifying changes to an inherited base theme, which simplifies customization and reduces the amount of code duplication.
And from a business perspective, this means that it is much faster to create theme variations for multiple brands, international expansion, and seasonal campaigns. Here is an example of how the Luma site was easily customized for the German market and for a new brand, Venia.
We listened to CIO’s and CMO’s who told us that they loved the flexibility of Magento but wanted the platform to be easier to work with.
Magento 2 takes the core technology to the next level to deliver a highly performant platform that makes site management and customization easier.
With Magento 2:
You can leverage the latest technologies whether it’s PHP7, Varnish, Elastic Search and others
You are provided with best practices around modularity and superior scaling
You can test in an automated fashion allowing you to get to market faster
And, where you can upgrade from one version to the next without heartache
For merchants, these improvements translate to faster time to market for the lifecycle of your site through
easier ongoing maintenance that better leverages you and your team’s time
greater flexibility to create engaging and unique shopping experiences, to customize your site as you need
easier upgrades to the latest version so you can take advantage of the latest new features and security improvements
We’re paving the way for you to get to market faster and to drive a higher return on your investment sooner than ever before.
I’m especially excited to share with you the details of our first full-featured release on our next-generation digital platform: Magento 2.1 which will be generally released later this week.
Magento Enterprise Edition 2.1 is all about empowering business users to drive growth, while at the same time improving team productivity and reducing ongoing management costs
Enterprise Edition 2.1 drives these growth and productivity gains with many new features that center on on creating more engaging shopper experiences and increasing business agility.
Key new features that enhance merchants’ business agility include:
Staging and Preview
New Global synonyms tool
Braintree Hosted Fields
Further refining our management interfaces as part of our ongoing Admin UX work
We also have several new features that empower merchants to deliver more engaging shopper experiences. These features include:
Adoption of Elasticsearch
PayPal in-context Checkout
And PayPal Saved Credit Cards
Let’s take a closer look at what the new Staging and Preview feature includes. First of all, it allows merchants to create, edit, and delete updates to a wide range of site content, including:
Products – prices, page designs, descriptions, images, etc.
Categories – category menu and design options, setting which categories are enabled
CMS content – page content and layouts
Promotions – catalog and shopping cart price rules
And additional entities can be edited and staged with customization by Solution Partners
These changes can be grouped together into campaigns for easier management and merchants can schedule an unlimited number of updates.
On the right side of the screen, you can see an example of what the new interface looks like on a Product Page. At the top of the page, you can see a list of all the scheduled changes to the Product. You can easily preview or make edits to those changes, or schedule a new one. If you select “Schedule a New Update” an overlay window will appear where you can make updates to the product information.
Staging and Preview also allows merchants to preview upcoming changes to ensure that they are delivering exactly the right experience to their shoppers. Merchants can preview changes by date or by store view.
As part of the preview process, they can view all checkout pages without placing an order to ensure that promotions and price changes are being handled appropriately. They can also share links to previews so other team members can easily review and approve changes.
And extensions that are already part of the storefront / site experience are also viewable in the Preview. So, for example, if you are using a 3rd party extension for swatches, those swatches will be visible as part of the preview.
On the slide, you can see the two different ways to preview site changes.
In the screenshot on the left, merchants can choose to preview changes by store view. They can select the store view from the pull down menu and see that version displayed below. This is a great way for a merchant to see how a campaign will be implemented across different language sites, for example.
In the screenshot on the right, merchants can choose to preview updates scheduled to run at a specific date and time.
Conveniently access Braintree settlement reports from the Admin
Easily add search synonyms and product, category, and CMS content with new Admin interfaces
Find information faster with improved Admin search
Elasticsearch, DB engines is showing they eclipsed Solr usage ( http://db-engines.com/en/blog_post/55
Enhance site search with the next-generation, #1 open-source Elasticsearch technology*
Another new feature that improves the shopping experience – and conversion rates - is PayPal In-Context Checkout.
PayPal In-context Checkout enables buyers using PayPal to complete checkout without leaving the merchant’s site. Instead, payment information needed by PayPal is gathered in a quick two-step process that appears as an overlay window over the merchant’s site.
PayPal has designed this 2-step process to be consistent across devices to help create a faster and more familiar experience that improves conversion rates with a shopper experience especially suited to mobile.
This new design delivers roughly a 27% conversion rate increase for purchases.
PayPal’s One Touch feature further optimizes mobile checkouts by letting shoppers skip entering their login and payment information.
2.1 Feature Descriptions:
Staging and preview provides merchants with tools to efficiently create, schedule, and preview site changes to ensure high-quality, engaging shopping experiences. Merchants can make updates to products, categories, CMS content, promotions, and pricing and can preview these changes based on specific dates and times or store views. Scheduled changes are automatically applied. Enterprise Edition only.
Code migration tools provide scripts that ease the process of migrating custom Magento 1.x code, layouts and configurations to Magento 2.0 by automating some of the most time-consuming conversion tasks.
Elasticsearch is a next-generation search technology that provides merchants with a solution that is easier to set up, easier to scale horizontally, and offers high availability. It supports 33 languages out-of-the-box and merchants can configure stop words and synonyms to ensure high quality search results. Enterprise Edition only.
Braintree enhancements include support for Braintree Hosted Fields, which gives merchants complete control over their checkout UX while also using an iframe solution to collect cardholder information so they are eligible for the lightest PCI compliance level, SAQ-A. Merchants can also access Braintree settlement reports from within the Magento Admin.
PayPal enhancements include PayPal in-context checkout which helps to improve conversion rates by allowing shoppers pay with PayPal without leaving the merchant’s site. We’re also implementing vault and reference transactions to allow merchants to securely store and access credit cards with PayPal so shoppers can benefit from faster repeat purchases.
2.2 Feature Descriptions:
Magento for B2B is a new product that provides merchants with core features needed to create and manage a B2B commerce site, including the ability to create super-user accounts and set roles and permissions for sub-accounts, show custom pricing and catalogs for customers, support the quote request and negotiation process, and enable faster bulk orders and re-orders. Enterprise Edition only.
Multi-warehouse Inventory gives merchants the ability to create and manage multiple inventory locations in Magento to provide better inventory visibility and optimize how orders are fulfilled. Enterprise Edition only.
2.3 Feature Descriptions:
Enriched Content Management System consists of multiple updates that make it easier to add and update content on Magento sites. Those updates include an new WYSIWYG editor, the ability for a non-technical person to create and edit content visually for CMS, Product and Catalog pages, and a new integrated blog feature.
Admin UX improvements include applying our new interface improvements to the Products view in the Admin.
2.4 Feature Descriptions:
Enhanced Reporting and Analytics lets merchants better manage their business with a new customizable KPI dashboard, a report builder for creating custom reports, and an expanded set of pre-defined reports. Enterprise Edition only.
Search Merchandising helps to improve search conversions by showing enriched information in the search box, such as the top 3 products with their pictures and prices along with suggested related search terms. Enterprise Edition only.
Admin UX improvements include applying our new interface improvements to other parts of the Admin.
Advanced Promotions enable merchants to create new promotion types out-of-the-box, such as buy-one-get-one, gift with purchase, purchase with purchase and other popular promotions. Merchants will also have the ability to build more complex promotions and will have more control over the promotion conditions. Enterprise Edition only.
When we looked to our future platform,
We built on what got us here…