A cut-down version of a recent presentation regarding the Enterprise 2.0 collaboration tools available within Alfresco Share

1. Collaborationwith Alfresco Carl Rogers - 24 June 2010

2. 2 Today... Collaboration tools available Suggested usage modes Expectations – experience with collaboration Recommendations – successful collaboration & dashboard configuration

3. Tools Available Site Dashboard and Dashlets Wiki Blog Document Library Calendar Links Discussions Members Search RSS Feeds 3

4. Suggested Usage Modes 4

5. Suggested Usage Modes 5

6. Leveraging the experience of others ... learning from experience is the worst possible way to learn something. Learning from experience is one up from remembering. That's not great. The best way to learn something is when someone else figures it out and tells you: "Don't go in that swamp. There are alligators in there." Clay ShirkyAuthor: Here comes everybody – how change happens when people come together shirky.com 6

7. Knowledge building process 7

8. Knowledge building process 8 Discussion thread starts Discussion thread starts

9. Knowledge building process 9 Research leads to insight Consensus is documented

10. Knowledge building process 10 Consensus leads tostandardisation Insight leads to improvement

11. Knowledge building process 11

12. Expectations Contributions from collaborators 12 Amount of content contributed Number of content contributors

13. Expectations Online Communications People vastly overestimate their ability to communicate unambiguously by email People interpret emails more negatively than other forms of communication Email is a more informal/relaxed form of conversation – people don’t expect to be taken seriously More remote communication – more prone to aggressive behaviour Text-based messages are inherently more ambiguous – important visual or audible cues are not available “Don’t flame me, bro’” Michael Marshall, New Scientist, November 19, 2007 13

14. Recommendations Collaboration does not replace a plan No such thing as an urgent email Resist the urge to send an email flame Respect the contributions of others Knowledge, like a well kept garden, needs attention and care in order to grow Agree as a group how the tools will be used As new users join the group, explain to them the ‘rules of the playground’ 14

15. Roles and Permissions Share works on a role-based permissions system, allowing a site manager to control access to content per-user. There are four standard roles described as follows: Manager - access to all content and the ability to manage site membership. This is the role that the creator of a Share site is assigned, but more Managers can be assigned as necessary. Collaborator - includes Consumer and Contributor, but adds the ability to modify existing content. Contributor - includes Consumer, but adds the ability add new content. Consumer - a read only role. A Consumer can only see and download the content in a site, but has no ability to write to existing or add new content. 15

16. 16 Today... Collaboration tools available Suggested usage modes Expectations – experience with collaboration Recommendations – successful collaboration