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STC	
  Rochester	
  -­‐	
  	
  Spectrum	
  2014	
  –	
  Leadership	
  Day	
  
Leveraging	
  Social	
  Media	
  
To	
  Advance	
  Your	
  Organization	
  
Initial	
  Thoughts	
  
How	
  can	
  you	
  leverage	
  social	
  media	
  to	
  advance	
  your	
  organization?	
  Where	
  can	
  you	
  start	
  and	
  how	
  to	
  share	
  
your	
  organization’s	
  central	
  message	
  with	
  the	
  available	
  social	
  media	
  options?	
  How	
  can	
  you	
  manage	
  your	
  
social	
  media	
  channels	
  easily	
  and	
  with	
  very	
  little	
  effort	
  to	
  keep	
  operations	
  running	
  smoothly?	
  
Presentation	
  Objective	
  
In	
  this	
  presentation:	
  
 discuss	
  the	
  challenges	
  associated	
  with	
  maintaining	
  an	
  active	
  social	
  media	
  presence	
  
 learn	
  how	
  to	
  effectively	
  and	
  easily	
  keep	
  the	
  online	
  community	
  active	
  
 take	
  away	
  some	
  ideas	
  boost	
  your	
  digital	
  presence	
  
Use	
  these	
  resources	
  to	
  guide	
  you	
  in	
  building	
  and	
  enhancing	
  your	
  community’s	
  engagement.	
  Let’s	
  not	
  
reinvent	
  the	
  wheel	
  over	
  and	
  over,	
  just	
  reuse	
  it.
Social	
  Communication	
  Sites	
  
Facebook	
  
http://facebook.com/pages	
  
http://facebook.com/groups	
  
LinkedIn	
  
http://linkedin.com/myGroups	
  
Twitter	
  
http://twitter.com	
  
Flickr	
  
http://flickr.com	
  
Google+	
  Communities	
  
http://plus.google.com/communities	
  
Youtube	
  
http://youtube.com	
  
	
  
	
  
	
  
Instagram	
  
http://instagram.com	
  
Email	
  
MailChimp:	
  Free,	
  limit	
  2k	
  subscribers,	
  	
  
12k	
  emails/mo.	
  http://mailchimp.com	
  
Constant	
  Contact:	
  $15/mo,	
  500	
  subscribers.	
  
http://constantcontact.com	
  
Emma:	
  $30/mo,	
  1k	
  subscribers,	
  20%	
  non-­‐profit	
  
disc.	
  http://myemma.com	
  
iContact:	
  $10/mo,	
  250	
  subscribers,	
  20%	
  non-­‐
profit	
  disc.	
  http://www.icontact.com	
  
 
STC	
  Rochester	
  -­‐	
  	
  Spectrum	
  2014	
  –	
  Leadership	
  Day	
  
Social	
  Media	
  Apps	
  
HootSuite	
  
Social	
  media	
  management	
  system	
  
http://hootsuite.com	
  
TweetDeck	
  
Schedule	
  tweets,	
  post	
  updates	
  
http://tweetdeck.com	
  
Klout	
  
Analyze	
  social	
  media	
  response	
  
http://klout.com	
  
Conversation	
  Starters	
  
Use	
  some	
  conversation	
  starters	
  to	
  break	
  the	
  ice	
  
and	
  have	
  the	
  community	
  interact	
  as	
  a	
  forum.	
  
Examples	
  include	
  interesting	
  stories,	
  websites,	
  
or	
  discussion	
  topics.	
  
Post	
  an	
  interesting	
  fact	
  or	
  story	
  related	
  to	
  
your	
  community	
  
“Did	
  you	
  know	
  that	
  [fact	
  or	
  story]?	
  Find	
  out	
  
more	
  [link	
  to	
  website].”	
  
Have	
  a	
  question	
  ripe	
  for	
  discussion	
  
“What	
  skills	
  do	
  you	
  think	
  are	
  most	
  important	
  
for	
  new	
  technical	
  communicators	
  to	
  learn?”	
  
(Source:	
  STC	
  Rocky	
  Mountain	
  Chapter).	
  
Post	
  an	
  open-­‐ended	
  response	
  
“You	
  know	
  you	
  are	
  a	
  technical	
  writer	
  when…”	
  
(Source:	
  Marcia	
  Riefer-­‐Johnston)	
  
Keep	
  active	
  feeds	
  
“Learn	
  more	
  about	
  this	
  week’s	
  [webinar,	
  
seminar,	
  event].	
  Register	
  today	
  [link	
  to	
  
website].”	
  
Post	
  content	
  from	
  your	
  website	
  
“Have	
  you	
  considered	
  joining	
  [organization]?	
  
Find	
  out	
  more!	
  [Link	
  to	
  website].”	
  
	
  
Realistic	
  Goals	
  
Not	
  all	
  the	
  conversation	
  starters	
  will	
  work	
  and	
  it	
  
depends	
  on	
  the	
  audience	
  you	
  are	
  reaching.	
  
Social	
  media	
  websites	
  vary	
  on	
  the	
  length	
  of	
  post	
  
and	
  way	
  they	
  work	
  with	
  audiences.	
  Experiment	
  
with	
  the	
  audience	
  and	
  post	
  quality	
  information.	
  
Reflect	
  the	
  same	
  quality	
  you	
  have	
  in	
  your	
  
professional	
  field.	
  
Reach	
  out	
  and	
  find	
  volunteers	
  who	
  have	
  a	
  keen	
  
eye	
  for	
  design	
  and	
  social	
  media	
  savviness.	
  
Keeping	
  that	
  active	
  social	
  presence	
  shows	
  other	
  
people	
  that	
  your	
  community	
  is	
  always	
  doing	
  
something	
  and	
  the	
  information	
  is	
  relevant,	
  
fresh,	
  and	
  interesting.	
  People	
  are	
  always	
  
interested	
  in	
  seeing	
  active	
  communities.	
  The	
  
conversation	
  must	
  travel	
  both	
  ways	
  and	
  
engagement	
  is	
  crucial	
  for	
  keeping	
  the	
  
conversation	
  going.	
  
Contact	
  
Roger	
  Renteria	
  
roger.renteria@gmail.com	
  
http://writetechie.com	
  
	
  

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Leveraging Social Media to Advance Your Organization - Handout

  • 1.   STC  Rochester  -­‐    Spectrum  2014  –  Leadership  Day   Leveraging  Social  Media   To  Advance  Your  Organization   Initial  Thoughts   How  can  you  leverage  social  media  to  advance  your  organization?  Where  can  you  start  and  how  to  share   your  organization’s  central  message  with  the  available  social  media  options?  How  can  you  manage  your   social  media  channels  easily  and  with  very  little  effort  to  keep  operations  running  smoothly?   Presentation  Objective   In  this  presentation:    discuss  the  challenges  associated  with  maintaining  an  active  social  media  presence    learn  how  to  effectively  and  easily  keep  the  online  community  active    take  away  some  ideas  boost  your  digital  presence   Use  these  resources  to  guide  you  in  building  and  enhancing  your  community’s  engagement.  Let’s  not   reinvent  the  wheel  over  and  over,  just  reuse  it. Social  Communication  Sites   Facebook   http://facebook.com/pages   http://facebook.com/groups   LinkedIn   http://linkedin.com/myGroups   Twitter   http://twitter.com   Flickr   http://flickr.com   Google+  Communities   http://plus.google.com/communities   Youtube   http://youtube.com         Instagram   http://instagram.com   Email   MailChimp:  Free,  limit  2k  subscribers,     12k  emails/mo.  http://mailchimp.com   Constant  Contact:  $15/mo,  500  subscribers.   http://constantcontact.com   Emma:  $30/mo,  1k  subscribers,  20%  non-­‐profit   disc.  http://myemma.com   iContact:  $10/mo,  250  subscribers,  20%  non-­‐ profit  disc.  http://www.icontact.com  
  • 2.   STC  Rochester  -­‐    Spectrum  2014  –  Leadership  Day   Social  Media  Apps   HootSuite   Social  media  management  system   http://hootsuite.com   TweetDeck   Schedule  tweets,  post  updates   http://tweetdeck.com   Klout   Analyze  social  media  response   http://klout.com   Conversation  Starters   Use  some  conversation  starters  to  break  the  ice   and  have  the  community  interact  as  a  forum.   Examples  include  interesting  stories,  websites,   or  discussion  topics.   Post  an  interesting  fact  or  story  related  to   your  community   “Did  you  know  that  [fact  or  story]?  Find  out   more  [link  to  website].”   Have  a  question  ripe  for  discussion   “What  skills  do  you  think  are  most  important   for  new  technical  communicators  to  learn?”   (Source:  STC  Rocky  Mountain  Chapter).   Post  an  open-­‐ended  response   “You  know  you  are  a  technical  writer  when…”   (Source:  Marcia  Riefer-­‐Johnston)   Keep  active  feeds   “Learn  more  about  this  week’s  [webinar,   seminar,  event].  Register  today  [link  to   website].”   Post  content  from  your  website   “Have  you  considered  joining  [organization]?   Find  out  more!  [Link  to  website].”     Realistic  Goals   Not  all  the  conversation  starters  will  work  and  it   depends  on  the  audience  you  are  reaching.   Social  media  websites  vary  on  the  length  of  post   and  way  they  work  with  audiences.  Experiment   with  the  audience  and  post  quality  information.   Reflect  the  same  quality  you  have  in  your   professional  field.   Reach  out  and  find  volunteers  who  have  a  keen   eye  for  design  and  social  media  savviness.   Keeping  that  active  social  presence  shows  other   people  that  your  community  is  always  doing   something  and  the  information  is  relevant,   fresh,  and  interesting.  People  are  always   interested  in  seeing  active  communities.  The   conversation  must  travel  both  ways  and   engagement  is  crucial  for  keeping  the   conversation  going.   Contact   Roger  Renteria   roger.renteria@gmail.com   http://writetechie.com