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How to reach and
activate customers
with mobile search
Rob Thurner, Burner Mobile
@burner_mobile@burner_mobile
Welcome!
• IDMS is a free online conference for digital
marketers, hosted by Plan to Engage
• http://Events.PlanToEngage.com
• Sponsored by
@burner_mobile@burner_mobile 3
On this call today are:
@burner_mobile@burner_mobile
Rob Thurner - Mobile consultant,
author, trainer
10 years in mobile
Consultant, Burner Mobile
Mobile clients
- American Express, Barclaycard, Betfair, Heineken, Ladbrokes,
M&S, Specsavers, Richemont, Virgin Media
Author, Mobile Guides (co-authored w/ Dave Chaffey)
- 10 key decisions for mCommerce success
- Winning with Mobile: Creating a strategy for Mobile Marketing,
Mobile Commerce and Mobile CRM (Amazon)
Digital Tutor and Trainer
- Clients direct, IDM, IAB, Econsultancy, Emarketeers
@burner_mobile@burner_mobile
Agenda
1. Start by reviewing search behaviour
2. Optimise your mobile site for SEO
3. Bid aggressively on mobile PPC
4. Optimise your mobile site for tablet users
@burner_mobile@burner_mobile
#1 Review search behaviour
6
• “Truly great search is all about turning intentions into actions,
lightning fast. In the early days of Google, users would type in a
query, we’d return ten blue links, and they’d move on happy …
• … When searching for great local restaurants, they want places
to eat right there on the results page, not another click or two
away”
Google AdWords blog
@burner_mobile@burner_mobile
#1 Review search behaviour
@burner_mobile@burner_mobile
#1 Review search behaviour
Source: Google Think Mobile
@burner_mobile@burner_mobile
#1 Review search behaviour
• 50% of mobile sessions start with
search
• + 223% Y.o.Y. growth for top 1000
commercial enquiries via mobile
• Biggest growth categories:
retail, ents, media, travel, FMCG
• 85% of searches have location intent
Source: Google
@burner_mobile@burner_mobile
0
200
400
600
800
1,000
1,200
1,400
2011 2012 2013 2014 2015 2016
£ millions
FirstPartner UK Mobile Ad Spend 2012 to 2016
Messaging
Mobile Content
Search
Display
£449m
£727m
£962m
£1088
£1185m
copyright FirstPartner 2012
www.firstpartner.net
£203m
Mobile advertising & search
@burner_mobile@burner_mobile
Mobile activation : Google Goggles
@burner_mobile@burner_mobile
Q&A 1
What proportion of your web traffic is mobile?
A) < 10%
B) 10 – 15%
C) 15 – 25%
D) > 25%
@burner_mobile@burner_mobile
#2 Optimise your SEO!
@burner_mobile@burner_mobile
#2 Optimise your SEO
@burner_mobile@burner_mobile
Natural Search
Google likes responsive sites
@burner_mobile@burner_mobile
Natural Search
1st choice
Source: 90 Digital
@burner_mobile@burner_mobile
Natural Search
2nd choice
Source: 90 Digital
@burner_mobile@burner_mobile
Natural Search
3rd choice
Source: 90 Digital
@burner_mobile@burner_mobile
How Search Engines work
@burner_mobile@burner_mobile
Google needs ‘voting signals’
@burner_mobile@burner_mobile
Many Links 
@burner_mobile@burner_mobile
Few Links 
@burner_mobile@burner_mobile
Mobile search returns
@burner_mobile@burner_mobile
Link to your main site
@burner_mobile@burner_mobile
#3 PPC – bid aggressively!
• Google Adwords enables specific targeting
• More limited inventory and specific targeting options –
bid higher on mobile
• Be prepared to bid 2x higher to get on the first page of
search results
• Compete to have your ad served on 5 ad spots vs 10 for
desktop
@burner_mobile@burner_mobile
#3 AdWords extensions
@burner_mobile@burner_mobile
@burner_mobile@burner_mobile
Mobilesearch“hyperlocal”casestudy:Roy’sRestaurants
@burner_mobile@burner_mobile
#4 Optimise for tablet users
29
• Tablet owners are 50% more likely to use their tablet to dual screen
than their mobile (35%) or their PC (33%)*
• Tablet users spend > 4 hours shopping on their devices each week*
• 43% prefer search on tablet compared with PC or mobile*
• Tablet browsers spend more. Based on its analysis of 16.3 billion visits
to websites of > 150 retailers, tablet visitors:
• spend over 50% more per purchase than smartphone visitors
• Spend over 20% more than ‘traditional’ visitors using desktop PCs
Adobe Digital Marketing Insights
Source: IAB UK
@burner_mobile@burner_mobile
Q&A 2
What proportion of your web traffic is tablet based?
A) < 10%
B) 10 – 15%
C) 15 – 25%
D) > 25%
@burner_mobile
#4 Optimise for tablet users
Preferred
functionality
Fastest at giving me what I need37%
No other devices were available at the
time
6%
Offers greatest privacy7%
Has apps/programmes I prefer27%
Habit18%
Cheaper for accessing the Internet5%
Always prefer to use this device31%
Screen/interface is easier to use37%
What I need in format I prefer32%
Easiest for me to pick-up49%
Why did you choose to use this device as opposed to another device?
@burner_mobile@burner_mobile
#4 Optimise for tablet users
Source: Google
@burner_mobile@burner_mobile
#4 Optimise for tablet users
@burner_mobile@burner_mobile
Tablets – Adwords targeting
34
• Point ads / ad extensions to tablet focused landing
pages
• State a clear value proposition for tablet customers in
your ad creative
• Day-part campaigns to match when consumers are
using tablets (evenings, weekends)
• Review Google Analytics; allocate bids and budgets
based on peak times
• Leverage large, touch friendly screens! Utilize new
tablet rich media ad units in your campaigns
@burner_mobile@burner_mobile
Resources
@burner_mobile@burner_mobile
Resources /
Smartinsights
@burner_mobile@burner_mobile
Resources /
Smartinsights
@burner_mobile@burner_mobile
Mobile resource – Amazon ebook
Search: Winning with Mobile
@burner_mobile@burner_mobile
Thanks for your time
Any questions?
rob@burnermobile.com
www.burnermobile.com
burner_mobile
+44 7793 804419
Thank you for attending!
http://events.plantoengage.com

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Getting the most from Mobile Search (SEO + PPC)

Hinweis der Redaktion

  1. CRM – oppo / challengesCase studies / channels Next steps
  2. 50% m i/actions start w search85% location intent Google m first companyMake sure m search links to m optimised site
  3. 85 per cent of mobile search has a local intent, says Google, and 81% of searchers act upon the patient based information they find.
  4. We don&apos;t have any case studies on the luxury goods market but take a look at the deck from CEO (http://www.slideshare.net/FlurryMobile/mobile-outlook-2013). He does talk about how shopping apps are disrupting the retail industry. To add context to the deck you can see a video of the presentation (http://www.youtube.com/watch?v=b3tkIVSE_yk).  
  5. http://www.amazon.co.uk/Winning-Mobile-Creating-Marketing-ebook/dp/B00CO4U0PK/ref=sr_1_1?ie=UTF8&amp;qid=1377169786&amp;sr=8-1&amp;keywords=rob+thurner