This document discusses Ashford Borough Council's transition from traditional telephone systems to modern IP and virtualized systems. It outlines how the council migrated its phone system to a Mitel VoIP solution, deployed virtualization with VMWare, and expanded voice services like teleworking and video conferencing. The council found virtualizing its phone infrastructure provided significant cost savings, improved manageability, quick deployment times, and easy scalability compared to traditional systems. Voice services performed well without perceived differences when virtualized.