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“WE ARE THE PEOPLE FORMERLY
KNOWN AS THE AUDIENCE.”
JAY ROSEN, NYU JOURNALISM PROFESSOR, 2006
JAY ROSEN, NYU JOURNALISM PROFESSOR, 2006
NRHRA	
  Chapter	
  Mee.ng	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  July	
  2013	
  
	
  
@RobinSchooling 	
   	
  	
  
LET’S GET SOCIAL!!
HOW HR PROS CAN GAIN A
COMPETITIVE ADVANTAGE
@ROBINSCHOOLING
2601
147258
C’MON HR!
SOCIAL MEDIA USAGE IN THE US
¥ 62%	
  of	
  men;	
  71%	
  of	
  
women	
  
¥ 66%	
  of	
  internet	
  
users	
  have	
  a	
  SM	
  
account	
  
¥ 32%	
  of	
  users	
  are	
  age	
  
65+	
  
¥ 83%	
  between	
  18-­‐29	
  
“HOW CAN YOU SQUANDER EVEN ONE
MORE DAY NOT TAKING ADVANTAGE OF
THE GREATEST SHIFTS OF OUR
GENERATION? HOW DARE YOU SETTLE
FOR LESS WHEN THE WORLD HAS
MADE IT SO EASY FOR YOU TO BE
REMARKABLE?”
SETH GODIN
¥  HR	
  asks	
  the	
  ques,on....	
  (Why	
  Social?)	
  
¥  What’s	
  the	
  point?	
  (How	
  YOU	
  Can	
  Use	
  SM)	
  
¥  Hashtag	
  This!	
  #	
  (The	
  Basic	
  Channels)	
  
¥  Embedded	
  Social	
  –	
  Make	
  your	
  own	
  Meme	
  
(SM	
  in	
  Your	
  Org)	
  
¥  The	
  Future’s	
  so	
  Bright….	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
(What’s	
  Next?)	
  	
  
	
  
WHY SOCIAL?
@ROBINSCHOOLING
SAY WHAT?
PEOPLE ARE SOCIAL!
@ROBINSCHOOLING
PEOPLE ARE SOCIAL!
@ROBINSCHOOLING #BRSOCME #HR
HR REALITY
@ROBINSCHOOLING
THE ZOMBIE APOCALYPSE?
@ROBINSCHOOLING
@ROBINSCHOOLING
UNDERSTANDING
STRATEGY POLICY
HOW YOU CAN USE SOCIAL
@ROBINSCHOOLING
WHAT ARE YOUR GOALS?
¥  Goal	
  1:	
  	
  Who	
  Are	
  You?	
  
¥  Goal	
  2:	
  	
  Enhance	
  Development	
  
¥  Goal	
  3:	
  	
  Build	
  Rela,onships	
  
¥  Goal	
  4:	
  	
  Collaborate	
  and	
  Share	
  
@ROBINSCHOOLING
GOAL 1: WHO AM I?
LEARNING
GOAL 2: ENHANCE DEVELOPMENT
CONNECTIONS
	
  
	
  
GOAL 3: BUILD RELATIONSHIPS
COLLABORATION
GOAL 4: COLLABORATE AND SHARE
CHANNELS
@ROBINSCHOOLING
LINKEDIN
200 MILLION ACTIVE USERS
LINKEDIN
Most	
  Important	
  parts	
  of	
  your	
  LinkedIn	
  Profile?	
  **	
  
¥  Your	
  Photo	
  
¥  Headline	
  
¥  Keywords	
  
¥  Visibility	
  
** HINT: THE ONLY THINGS THAT SHOW UP IN LINKEDIN SEARCH RESULTS!
¥  Add	
  screen	
  shot	
  of	
  MY	
  profile	
  
@ROBINSCHOOLING #BRSOCME #HR
LINKEDIN
@ROBINSCHOOLING
@ROBINSCHOOLING #BRSOCME #HR
FACEBOOK
	
  
1.11 BILLION USERS – 1 OF EVERY 7 PEOPLE ON EARTH
750 MILLION MOBILE USERS
FACEBOOK
¥ 52%	
  of	
  job	
  seekers	
  use	
  
FB	
  to	
  help	
  find	
  work	
  
¥ 25%	
  of	
  job	
  seekers	
  
updated	
  profile	
  to	
  add	
  
professional	
  info	
  
¥ 1	
  in	
  5	
  job	
  seekers	
  had	
  
contact	
  share	
  job	
  info	
  
Jobvite	
  –	
  2012	
  social	
  job	
  seeker	
  survey	
  
	
  
@ROBINSCHOOLING
TWITTER
TWITTER
Twi^er	
  
•  Username	
  -­‐	
  recognizable,	
  searchable,	
  SEO	
  
•  BIO	
  
•  Picture	
  
•  What	
  is	
  your	
  message?	
  
•  Engage	
  
500 MILLION USERS – 200 MILLION ACTIVE USERS
60% ACCESS VIA MOBILE
@ROBINSCHOOLING #BRSOCME #HR
KNOW KEY TERMS
@ROBINSCHOOLING
@ROBINSCHOOLING #BRSOCME #HR
ENGAGE
¥  Engage	
  with	
  others	
  
¥  Take	
  the	
  connec,on	
  to	
  another	
  network	
  
¤  “Trixie….I	
  enjoy	
  being	
  connected	
  on	
  Twi^er	
  and	
  
wanted	
  to	
  invite	
  you	
  to	
  connect	
  on	
  LinkedIn	
  as	
  
well.”	
  	
  
	
  
	
  
	
  @ROBINSCHOOLING
RECRUITING ON TWITTER
¥  @UPSJobs	
  
¥  @googlejobs	
  
¥  @EY_CareersUS	
  
¥  @TWDCjobs	
  
¥  @PepsiCoJOBS	
  
IN HR, USE TO RECRUIT …..AND ONBOARD
KNOW KEY TERMS
¥ #HR	
  
¥ #TChat	
  
¥ #HFchat	
  
¥ #DTHR	
  
¥ #SHRM	
  
¥ #jobs	
  
¥ #career	
  
¥ #HRHappyHour	
  
¥ #lashrm14	
  
¥ #nextchat	
  
¥ #talentnet	
  
¥ #HRtechchat	
  
¥ #leadership	
  
¥ #recrui,ng	
  
@ROBINSCHOOLING #BRSOCME #HR
SOCIAL MEDIA IN YOUR
ORGANIZATION
@ROBINSCHOOLING
YOUR CULTURE
@ROBINSCHOOLING #BRSOCME #HR
TIE TO OBJECTIVES
Innova.on	
  
Create	
  a	
  shared	
  sense	
  of	
  community	
  
DETERMINE CHANNEL/
TOOLS
@ROBINSCHOOLING
“Typical” Networks
¥ Instant	
  Messaging	
  
¥ Wikis	
  
¥ Internal	
  Blogs	
  
¥ Sharepoint	
  
Social Networks
¥ Yammer	
  
¥ Bloomfire	
  
¥ IdeaScale	
  
¥ Socialcast	
  
@ROBINSCHOOLING #BRSOCME #HR
Did	
  you	
  hear	
  about	
  the	
  new	
  revenue	
  projec.on?	
  
I	
  sure	
  wish	
  they	
  would	
  tell	
  us	
  about	
  the	
  IPO…	
  
I	
  heard	
  Sue	
  had	
  her	
  baby!	
  
@ROBINSCHOOLING #BRSOCME #HR
DEPLOYMENT AND ADOPTION
¥  Survey	
  of	
  EEs	
  social	
  channel	
  usage	
  
¥  Focused	
  on	
  reasons	
  “why”	
  
¥  Employee	
  mee.ngs/webinars	
  
¥  LAUNCH	
  DATE:	
  	
  April	
  2012	
  
¥  One	
  year	
  later:	
  	
  33	
  ideas	
  posted;	
  171	
  comments;	
  
379	
  votes	
  	
  
¥  16	
  ideas	
  approved/implemented	
  
MEASUREMENT
THE FUTURE IS NOW
@ROBINSCHOOLING
SOCIAL TECHNOLOGIES
TODAY
¥  1.5	
  billion	
  global	
  users	
  of	
  social	
  networking	
  channels	
  
¥  72%	
  of	
  companies	
  use	
  social	
  technologies	
  in	
  some	
  
way	
  
¥  Knowledge	
  workers	
  spend	
  28	
  hours	
  per	
  week	
  wri.ng	
  
e-­‐mails,	
  searching	
  for	
  info	
  and	
  collabora.ng	
  internally	
  
¥  20	
  –	
  25%	
  poten.al	
  IMPROVEMENT	
  in	
  produc.vity	
  
	
  
McKinsey	
  Global	
  Ins,tute	
  –	
  July	
  2012	
  (McKinsey	
  &	
  Company)	
  
SOCIAL TECHNOLOGIES
TODAY
Breaking News
	
  
	
  
Intermediaries
WHO’S YOUR AUDIENCE?
MARKETING	
  
IT	
  
SALES	
  
WHO’S YOUR AUDIENCE?
¥  Customers	
  
¥  Job	
  Candidates	
  
¥  Employees	
  
¥  Brand	
  Ambassadors	
  
WHY NOT TO BLOCK SOCIAL
NETWORKING AT WORK…
¥ Morale	
  
¥ Reputa,on	
  
¥ Communica,ons	
  
¥ Free	
  Adver,sing	
  
¥ Collabora,on	
  
¥ Social	
  Research	
  
¥ Skill	
  Building	
  
¥ Transparency	
  
¥ Good	
  PR	
  
¥ Networking	
  
TECHREPUBLIC.COM
REMEMBER HR.......
YOUR CHALLENGE FOR Q3
¥  Pick	
  one	
  social	
  channel	
  (i.e.	
  LinkedIn,	
  Twi-er,	
  
Facebook)	
  and	
  commit	
  to	
  increasing	
  your	
  
knowledge	
  and	
  use	
  
¥  Iden,fy	
  ways	
  you	
  can	
  leverage	
  social	
  media/
social	
  technologies	
  within	
  your	
  HR	
  Department	
  
¥  Think	
  about…using	
  social	
  technologies/SM	
  to	
  
improve	
  social	
  rela,onships	
  within	
  your	
  
organizaBon	
  
¥  Be	
  purposeful	
  in	
  connec,ng	
  and	
  building	
  your	
  
network…….	
  
@ROBINSCHOOLING
…by	
  connec,ng	
  with	
  me…	
  
HRSchoolhouse.com	
  
LinkedIn	
  –	
  Robin	
  Schooling	
  
SilverZebras.com	
  
	
  

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