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Personalization: The Basics, the Google Ethos, and Optimization SMX Toronto April 2010 Rob Garner Strategy Director iCrossing
About iCrossing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agency services Media Research & Analytics Website Development Search Optimization Social Media Mobile Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technology ,[object Object],[object Object],[object Object],[object Object],[object Object]
with clients including…
Awards and Accolades Top Digital Agency Top Search Agency Top 25 Interactive Fastest Growing  Companies Top 25 Interactive Number One  Search Agency Search Agency of the Year
THE BASICS ,[object Object]
Personalization is a significant philosophical shift,  ,[object Object],[object Object]
But the reality is that the current state of SERP changes are somewhat subtle ,[object Object],[object Object],[object Object],Turned-off Session-based, signed out
Personalization impacts both paid, natural, and feed submissions
As a user, you can turn it off, but it’s not easy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Personalization algos can vary for multiple users on the same machine ,[object Object],[object Object],Happy couple who might be searching on the same computer.  Google sees them as two different people  Photo CC - Flickr
Personalization is available worldwide, in 40 languages ,[object Object],[object Object],[object Object],[object Object],http://googleblog.blogspot.com/2009/12/personalized-search-for-everyone.html
You can click on some searches to view customizations
Ranking reports are no longer fully stable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
But ranking reports won’t die… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Other fun facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE GOOGLE ETHOS AROUND PERSONALIZATION
Google’s “obligation” to use your data ,[object Object],[object Object],Bottom line:  Hyper-personalization is a core goal at Google, and will continue to impact the results – we may just be seeing the beginning
Bryan Horling of Google, interview with The Register ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OPTIMIZING FOR PERSONALIZED RESULTS
There are many different signals related to personalization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Optimizing for Personalized results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ On The Impact Of Personalization And Real-Time Search” http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&art_aid=118830
Knowing your target audience is now more important than ever ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ The Days of Guessing at Keyword Research Are Over” http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&art_aid=121839
Use search data and ask search questions when developing personas “ More About Search In The Web Design Process”  http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&art_aid=120971
Engaging your target is now more important than ever ,[object Object],[object Object],[object Object]
Getting back to basics: Internal SEO considerations that a site owner controls ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ 22 Considerations for Improving Natural Search Performance” http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=73550   “ Hot SEO Trend for 2010:Getting Back To Basics”  http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&art_aid=123631
It’s worth repeating ,[object Object],[object Object]
THANK YOU SMX  Toronto April 2010 Rob Garner Strategy Director iCrossing.com [email_address] 214.676.2089 @robgarner www.facebook.com/garner GreatFinds.iCrossing.com  Linkedin.com/in/robgarner Media Post Search Insider Blog

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Personalization Basics, Google Ethos and Optimization Tips SMX Toronto 2010

  • 1. Personalization: The Basics, the Google Ethos, and Optimization SMX Toronto April 2010 Rob Garner Strategy Director iCrossing
  • 2.
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  • 5. Awards and Accolades Top Digital Agency Top Search Agency Top 25 Interactive Fastest Growing Companies Top 25 Interactive Number One Search Agency Search Agency of the Year
  • 6.
  • 7.
  • 8.
  • 9. Personalization impacts both paid, natural, and feed submissions
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  • 13. You can click on some searches to view customizations
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  • 17. THE GOOGLE ETHOS AROUND PERSONALIZATION
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  • 23.
  • 24. Use search data and ask search questions when developing personas “ More About Search In The Web Design Process” http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&art_aid=120971
  • 25.
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  • 28. THANK YOU SMX Toronto April 2010 Rob Garner Strategy Director iCrossing.com [email_address] 214.676.2089 @robgarner www.facebook.com/garner GreatFinds.iCrossing.com Linkedin.com/in/robgarner Media Post Search Insider Blog

Hinweis der Redaktion

  1. Inform your personas through interviews, and ask subjects to talk about how they search; or, better yet, observe how they search online Map keyword learnings into more complex scenarios for the process of finding. This comes from understanding who your audiences are; what their needs and desires are; and what linguistic cues play into various stages of their connected search and digital journey. Leverage learnings from paid search early on. If the right analytics are in place, then this is proven data that can help validate or inform other data on the front end of research processes. Keep in mind that sometimes the real gold mine in all of market research is finding that one word   -- the one linguistic cue that could be a seed concept to a much greater universe of language and intent. Get out of the habit of making assumptions based on what you think your target audience will search for.   Go ask them directly, and free your initiatives of your own biases. Look to social networks for linguistic cues - search and social both provide open windows into how audiences speak, and what they seek.   And many enterprise businesses have gotten even smarter and are leveraging them both for major initiatives.  Use internal searches to help inform campaigns and future designs, and follow up on this data in early customer research.   If consumers are getting all the way to your site and typing particular terms, this could be a strong indicator of a particular intention, or may identify something that is currently lacking in the existing design, content, or architecture.  Consider the various types of digital assets, and how your target audience searches for them.   This insight works on a redesign, or for ongoing content strategies.  This ultimately helps you engage more with your target audience, and also extends reach into universal search and social networks. 
  2. Develop your target user's search persona, and use search to develop a picture of your user's journey both in-search, and on-site.  When some sites receive 25%  to 45% of traffic from search engines, a huge area of research is being ignored by not finding out how those same users seek out content in engines, both linguistically, and from an engagement standpoint.