1. Robert Graves
18 Kelly St. (902) 402-9674
Halifax, Nova Scotia, B3N 1W1 robert.graves@bellaliant.net
PROFILE
A respected sales professional with a distinguished fourteen years of experience; 5 years leading sales
operations for a high growth organization. Extensive experience in client needs analysis with a
consultative approach to after sale integration. Repeated success guiding cross-functional teams in the
design, re-design, and launch of leading edge solutions driving record-setting sales. Expert presenter,
negotiator and results focused person, able to forge solid relationships with strategic partners and build
consensus across multiple organizational levels. Core competencies including but not limited to the
following:
Business Development & Expansion
Building Alliances & Partnerships
Multi-channel Product distribution
Key Account Relationship Management
Strategic Sales and Market Planning & Positioning
Sales Training and Development
Efficient budgeting, forecasting and backcasting
RFP Development & Review
Executive Presentations & Negotiations
Proficient with software including; Microsoft Office Professional Suite, Photoshop and online
CRM databases including salesforce.com
OBJECTIVE
I want to continue building on a dynamic career marketing and selling products and solutions, both
individually, as a part of, and leading an aggressive team within a competitive business market. I want to
continue to maintain an outstanding record of achievement in account management, annual sales
performance and contract negotiations.
EMPLOYMENT
2007 – Present Sales Professional ADP Canada
An international company and based in Roseland, NY. A market leader and fast-paced inside/outside
sales company in the employer services industry, ADP employs over 50,000 people worldwide.
Organize meetings with new and established clients and perform sales presentations that provide clients
with information about ADP. Follow up with owners and decision makers to answer questions and
resolve concerns. Entertain owners and decision makers by hosting presentations. Generate referrals
and build personal relationships with each client and close sales by signing agreements.
Key Achievements
Achieved five consecutive 100% Clubs. 15-25% over plan
Generated $1 million in recurring revenue during tenure
Assisted in the development of the national rewards and recognition program
Trained/mentored 15 new professionals
Recognized nationally for sales performance
2. 2004 – 2007 Accounts Receivable Agent/Team Lead Allstate Financial Services
A fast paced 3rd party collection agency with over $5 Million in annual revenue. I collected on overdue
credit accounts and outstanding Las Vegas casino markers.
Key Achievements
Awarded top collector eight times in first year
Successfully collected 75% of assigned accounts
Achieved 3 consecutive 100% clubs. 40-50% over plan.
2002 – 2004 Sales Representative Aliant/Downeast Communications
An inside sales company in the consumer/business communications industry. Performed sales
presentations and conducted needs analysis. Follow up with clients to answer questions and generate
referrals.
Key Achievements
Awarded top sales representative six times in first year
1998 – 2002 Sales Representative/Clinic Coordinator MDU Communications
MDU Communications is a provider of leading-edge, innovative entertainment and information systems
technology.
Investigated and resolved customer concerns in collaboration and with respect to the provider and other
departments of the company. Provided measurement on volume and trends to determine and improve
customer satisfaction and retention. Dramatically enhanced customer-satisfaction ratings by expediting
all claims and ensuring a high degree of accuracy.
Received numerous accolades from senior management for consistently providing excellent service and
tactfully resolving sensitive issues.
EDUCATION
Bachelor of Commerce Marketing (2013) • SAINT MARY’S UNIVERSITY – HALIFAX, NOVA SCOTIA
Business Administration Marketing Diploma (2007) • NSCC – Halifax, Nova Scotia
Bachelor of Arts Psychology (2004) • SAINT MARY’S UNIVERSITY – Halifax, Nova Scotia
Mini/Micro Computer Systems (1999) • NSCC – Halifax, Nova Scotia
High School Diploma (1998) • Forest Heights Community School – Chester, Nova Scotia
TRAINING
ADP/Skillsoft Sales Training • ADP CANADA – Toronto, Ontario
CSP Designation • CANADIAN PROFESSIONAL SALES ASSOCIATION – Toronto, Ontario
TESL Certificate • OXFORD SEMINARS – Halifax, Nova Scotia
G.U.E.S.T. Program • BEST BUY/FUTURE SHOP SALES PROGRAM – Halifax, Nova Scotia
First Aid / CPR • SAINT JOHN’S AMBULANCE – Halifax, Nova Scotia
References Supplied Upon Request
