A presentation for the Greensboro Chamber Tech Thursdays Series on email marketing including list growth tactics, subscriber management,effective campaign design, benchmarks. Sponsored by: BEM, Greensboro Chamber, Microsoft, and the GTCC Small Business Center.
25. List Growth Tactics
• Sign-up on your website
• Face-to-face sign-up sheet
• A link to your sign up form in your email
signature
• A link on your checkout/thank you page
• “send to a friend”
• And two more…
41. Key Benchmark Metrics
From the latest (Q4 2011)
• Open rates (24.8%) increased quarter
over quarter (11.6%) and year over year
(12.2%).
• Click rates decreased 0.4 percentage
points (8.1% overall) from last quarter to
5.2%. They are in line with this same time
last year (5.1%) and remain established
over the last two years.
42. Key Benchmark Metrics
Great News About Triggered Email
• Triggered email open rates are 96%
higher than regular campaign messages
• Triggered click rates are 125% higher
than “blasts”.
For the entire report, email me:
rob.ainbinder@beminteractive.com
47. Upcoming BEM Education Center Workshops
• Office 365
• Facebook & Google+ for
Business
• Top 10 Business Apps for
Your iPad or Tablet
• Email Marketing using
ExactTarget®
• Search Marketing:
Making SEO & Google
Adwords Work for Your
Business
• Mobile Web: Trends &
Strategies
48. Stay In Touch
Sign up for our monthly
newsletter.
• Digital marketing
trends
• Insights & more…
Kind of emails you get back from list members, explain their relevance and suggest how you should treat them. Don’t ignore negative customer feedback or make it difficult to send it in, explaining why
At the end of the day subscribers still rule. Why? Spam compliants will shut down ur account. Opt-outs will reduce your effectiveness. Social Media has opened a new channel for customers to denounce you publicly. What do you do about it?