Organic Search is the effective and cheap fuel that’s built to sustain your acquisition engine for years. Learn how Google search works and what you need to do today to ensure your users can discover your website easier through Search Engine Optimization.
What is SEO and why should I care?
How does Google search work?
Making the business case for SEO and SEO integration
Hot topics for the future
What to do about them so you can sleep at night
- Voice search
- Mobile and emerging technologies
- The ever-shrinking organic SERP
(Mostly) Free SEO Tools >> http://bit.ly/seo-tools-2018
Event >> https://www.thevalleymke.org/events/seo
8. The Preferred Option for Users
8Perficient Digital
70-80%
of search engine users are
only focusing on the organic
results (Martech)
9. The #1 Priority for Most Inbound Marketers
9Perficient Digital
61%
of marketers say improving
SEO and growing their
organic search presence is
their top inbound marketing
priority (Hubspot)
10. The 2nd Highest ROI Marketing Channel
10Perficient Digital
70%
of in-house marketers agree
that SEO as a marketing
strategy provides strong ROI
(Econsultancy)
11. The 2nd Most Popular Tactic for B2B
11Perficient Digital
44%
Of high-growth B2B firms are investing in
keyword research and SEO
(Hinge Research Institute)
12. Fuel for Your Acquisition Engine
12Perficient Digital
“Cheap” & Fixed Cost Sustainable Wide, Effective Targets
• Efficient and effective
fuel for your acquisition
engine
• No concerns about
rising CPC or media
costs to forecast
• Requires some patience
but worth it
• Lasts far beyond the
immediate deployment –
can reap the benefits for
years
• Targets customers at all
points of the buying cycle
• Optimizations reach
beyond a single phrase or
keyword – think traffic
based on topics
13. ROI and Results That Can Last Years
13Perficient Digital
“Cheap” & Fixed Cost Sustainable Wide, Effective Targets
• Efficient and effective
fuel for your acquisition
engine
• No concerns about
rising CPC or media
costs to forecast
• Requires some patience
but worth it
• Lasts far beyond the
immediate deployment –
can reap the benefits for
years
• Targets customers at all
points of the buying cycle
• Optimizations reach
beyond a single phrase or
keyword – think traffic
based on topics
14. Captures Visibility at All Buying Stages
14Perficient Digital
“Cheap” & Fixed Cost Sustainable Wide, Effective Targets
• Efficient and effective
fuel for your acquisition
engine
• No concerns about
rising CPC or media
costs to forecast
• Not subject to competitive
CPC increases
• Lasts far beyond the
immediate deployment –
can reap the benefits for
years
• Targets customers at all
points of the buying cycle
• Optimizations reach
beyond a single phrase or
keyword – think traffic
based on topics
15. The Typical Customer Buying Process
15Perficient Digital
Post-Decision
Decision
Pre-Decision
Investigation
Education
The most effective marketing
strategies target a market by
focusing on customers at any stage
of the decision-making journey.
IntenttoPurchase
19. How Google Search Works
19Perficient Digital
Discovery
Crawling
Indexing
Retrieval
Ranking
Mobile-First Indexing
Showstopper 100’s of Ranking Signals & Algorithms
20. Stage 1: Discovery
20Perficient Digital
Discovery
Can we find
it?
Crawling
Indexing
Retrieval
Ranking
Mobile-First Indexing
Showstopper 100’s of Ranking Signals & Algorithms
21. Stage 2: Crawling
21Perficient Digital
Discovery
Crawling
Can we
crawl it?
Indexing
Retrieval
Ranking
Mobile-First Indexing
Showstopper 100’s of Ranking Signals & Algorithms
27. SEO is a Must-Do Activity, Not a Favor
27Perficient Digital
Scenario Is SEO Needed?
Not enough visitors are coming to our website. Yup
I can’t find us on “The Google.” Yup
“Why don’t we rank for [keyword]?” Yup
We updated or migrated our website and now we’re losing traffic. Yup
We’re doing A/B tests for landing pages to see which one does better. Yup
We want to update log-in only pages. No
Any site with publicly facing pages that you want in Google needs SEO and
to understand the traffic/sales risks of omitting SEO.
28. Story Time: Coveo Search Crisis Averted
28Perficient Digital
URL Indexable?
https://domain.com/training-courses/topic-name Yup
https://domain.com/training-courses#f:@freftopics70412=[Topic%20Name]
No
Risk: 100% loss of indexation and organic traffic
for a directory that drives 7% of sessions.
29. An Extension of Business Operations
29Perficient Digital
Strategy Content UX Design Development
SEO
30. SEO Integration Leads to Profitability
30Perficient Digital
Proactive SEO
• Collaboration
• Competitive Advantage
• Commitment
• Respect
• Recognition
• Accountability
• Faster Response Times
• Stronger Relationships
• Education
• Compliance
• Profitability and higher ROI
Reactive SEO
• Handoffs
• Exclusion
• Mistakes at Launch
• Risk
• Conflict
• Confusion
• Intentional Skipping or
Descoping
• Dev Costs from Rework
MoreofThis
LessofThis
32. Future of SEO
Voice
SERP
Shrinkage
Mobile
Future Proofing Your SEO Strategy
32Perficient Digital
Voice Search
Virtual Assistants and Smart Speakers like
Siri, Google Home, Alexa, & Cortana.
Mobile & Emerging Technologies
Mobile First, AMP, PWA, PWAMP, Web
Light – Oh My!
Organic SERP Shrinkage
Less space for organic results, blue links, and
attribution. More enhancements and
exposure for monetization.
34. Consumers are adopting
voice technology at
record rates…
34Perficient Digital
Source: https://www.thinkwithgoogle.com/advertising-channels/voice-
technology-strategy/
35. In fact, ComScore says
that by 2020, 50 per
cent of all searches will
be voice searches...
35Perficient Digital
Source: https://www.campaignlive.co.uk/article/just-say-it-future-
search-voice-personal-digital-assistants/1392459
37. Voice
Search
37Perficient Digital
Yes, voice commands are gaining more popularity.
No, it likely won’t be 50% of search by 2020.
• Low intent to convert for most industries
• Little attribution and tracking available – usually as Direct
• Few marketing opportunities at this time*
*Some opportunities for “speakable” Schema for news AMP sites, Google Actions, and the (paid) Shopping Actions program
38. Voice
Search
38Perficient Digital
Optimize as usual and expect limited reporting for now
• Natural language
• Local SEO
• Full funnel optimization
• Schema markup
• Featured Snippet optimization
40. Story Time: Structuring Content for Position 0
40Perficient Digital
YoY increase in organic
traffic to one single page
after optimizing and earning
the Featured Snippet
+19K%
Source: Google Analytics, Organic Search Channel Filtered by Landing Page
42. 75% of conversions happen
on desktop, but 58% of
traffic starts on mobile
42Perficient Digital
Source: https://www.stonetemple.com/mobile-vs-desktop-usage-study/
43. Mobile
43Perficient Digital
Google and your mobile users demand speed
• Responsive Web Design (RWD)
• Accelerated Mobile Pages (AMP)
• Progressive Web Apps (PWA)
• Progressive Web Apps + Accelerated Mobile Pages (PWAMP)
• Google Web Light
44. So Bright! So Shiny!
44Perficient Digital
Source: https://www.wompmobile.com/progressive-web-amps-for-ecommerce-ampconf/
45. Mobile Configuration Matters*
45Perficient Digital
Feature RWD AMP PWA Native
UX Offline functionality X X √ √
Multi-device accessibility √ X √ X
Push notifications √ √ √ √
Home screen install Sort of Sort of √ √
No download required √ √ √ X
SEO
URL maintained √ X X N/A
HTML maintained √ X X X
Indexable by Google √ √ √ X
Boosted visibility in Google √ √ X X
*All subject to change as support for next gen technologies expands.
46. Mobile
46Perficient Digital
Optimize as usual and carefully consider next gen tech
• Fix desktop to mobile disparities
• Don’t block CSS, JS, and images/PDFs
• Mobile-friendliness >> https://search.google.com/test/mobile-friendly
• Improve site speed >> https://www.thinkwithgoogle.com/feature/testmysite
53. SERP
Shrinkage
53Perficient Digital
Expect fewer clicks and CTR from organic
• Less organic SERP space
• More SERP enhancements
• More monetization/paid opportunities
• May remove SEO opportunity all together
56. If You Are…
56Perficient Digital
Working with SEOs
• Verify and audit Google Search Console
• Align on KPIs, goals, and expectations
• Integrate SEO into operations
• Create and optimize topical content hubs
• Earn reviews and links
57. If You Are…
57Perficient Digital
Not doing SEO at all
• Ignore at your own peril
• Focus on branding, UX, and satisfying user intent
• Beware of Shiny Object Syndrome (SOS)
My name is Renee Girard and I’m a Senior Organic Search Strategist
I’ve been on the agency side for the past 7 years
SEO for clients medium to enterprise Fortune 1000 clients
Started in DM as a student at UWM and joined MIMA. Honor to speak with you today.
Raise hand
Do you know what SEO is?
Are you already doing SEO?
Basic definition: ensure users can discover/find your site easily through SERPs
Google definition of SEO:
Search engines can find and auto understand content to improve vis of your site for relevant searches
If didn’t raise hand or if need more buy-in to increase SEO investment, then you can make the business case by…
Preferred option for users -- people don’t trust ads!
70-80% of search engine users only focus on the organic results compared to the paid ads
Paid ads (text ads in a three pack and Google Shopping listings or PLAs) - red
Organic listing #1 - blue
Who feels like they have enough traffic or leads? NEVER! Not even if there’s a fire!
#1 priority for most inbound marketers
61% say that improving SEO is top priority for inbound marketing – rather earn it than buy your attention
% of inhouse marketers agreed that SEO provides strong ROI
Only second to email marketing which of course will always have the strongest ROI since these are already reaching users who have opted in to receive email
SEO = reaches everyone
Many here from B2B
44% of high-growth B2B firms are currently investing in keyword research and SEO
Second most widely used digital technique only to email once again
Acquisition of users = engine
SEO = fuel
Think of SEO as the cheap, sustainable fuel for your acquisition engine to reach new and existing customer
Don't have to worry about increases in CPC or media costs to forecast ROI
If done well and with some patience, the results of SEO efforts can last years and see sustainable ROI
Unlike other channels that segment a specific audience, SEO allows you target users regardless if where they fit in the buying or decision making cycle
(wider funnel to optimize for things you wouldn’t necessarily want to spend money on like informational searches that aren’t ready to convert)
Optimizations reach entire topics instead of just one term (different queries, same intent)
Google’s algo is pretty smart at figuring out natural language and the intent behind them! (no need to KW stuff anymore)
The most effective marketing strategies target a market by focusing on customers at any stage of the buying process
Right place, right time, right people
Organic search can do just that from education < investigation < pre-decision < decision < post-decision
As someone moves through each stage from education up, the intent to purchase increases
SEO ensures that if you build content that reaches all stages of decision making, it can be found in search engines to reach the right people, at the right time and place
How Do You
Rank #1?
Serves two masters, harder to appease users w/o marketing but cannot appease bots w/o SEO
Must balance both
Users = marketing
Search engines = SEO
Googlebot is Google’s web crawler
Been to library? Great metaphor for how it works
Google = library – most powerful in world, 94% of market share
Googlebot = librarian
Website = book
Page = page
Works through 5 stages (what we know)
Initial page discovery, crawling, indexing, retrieval, and finally ranking
Since these steps are generally mutually exclusive, any barriers that exist are considered a relative point of failure
Stage 1: discovery
Librarian finding different books to add to the library
Stage 2: crawling
Crawling = librarian reading through the different pages of the books
Can’t read = damaged or have pages missing or a lock
Skim = big books
Stage 3: Indexing/Rendering
Indexing: librarian adding the new books into the library for archiving and topic categorization just like the Dewey Decimal system
Mobile-first indexing: Recently, Google shifted to mobile-first indexing which means that the results you see regardless of the device, are all based on the mobile webpages instead of the desktop
Stage 4: Retrieval
Retrieval = librarian retrieves relevant pages from different books and tries to understand them by reading the page and other signals like the title, headers, and author
After retrieving a document, the crawler hands the content to the search engine to add it to the index. The search engine now renders and analyzes the content to understand it. Rendering means displaying the page as a browser would (with some limitations).
Search engines look at keywords, the title, links, headings, text, and many other things. These are called signals which describe the content and context of the page. Signals allow search engines to answer any given query with the best possible page.
Stage 5: Ranking
Ranking = you ask the librarian about a question and the librarian returns you a stack of pages from different books listed from most to least relevant
Anyone familiar with Maslows? Pysch theory that basic needs for all people
Maslow’s hierarchy of needs is applied to SEO by Moz
Basic needs at bottom must be met before the rest
Crawl – what cannot be crawled, cannot be indexed, which cannot be ranked
Content – be the answer
KW – words users are using, what you want to be relevant for when someone types in google
UX – mobile, speed, MFI
Share-worthy content – links!
Title tag, URL and description – increase CTR
Schema – rich results
It’s a sweet spot of IT and marketing
Technical aspects of the job to understand how bots work
Marketing aspects to understand what your users wants
SEO is a must-do activity, not a favor to cash in on or a nice-to-have
To help you convince marketing suite to think in this way, consider these scenarios in which SEO should absolutely be a requirement
Not enough people are coming to the website
I can’t find us on the Google
Why don’t we rank for “keyword”?
We updated our website and now we’re losing traffic
We’re doing a/b testing to see which landing page performs better
We want to update log-in only pages or pages that are behind a login >> G can’t click or fill out forms so no!
Think? Is this public-facing content that we want found in search engines? If yes, get SEO involved!
Local MKE client wants to implement Coveo search for faceted navigation in Sitecore
URL would have been changing from A to B
B is not indexable because Google cannot index anything after the # as proven by Google’s John Mueller in a forum I posted in
Escalated the risk after multiple failed attempts for devs and client to see what was going to happen
Implementing Option B URL structure neglects Google’s inability to see pages with hash as unique and would have resulted in a 100% loss of indexation and organic traffic for a directory that drives 70% of organic traffic
SEO should be treated like an extension of business operations
Collaboration is needed between many cross-functional teams such as digital strategy, content marketers/copywriters, UXD, and developers
SEO integration into all of digital/bus ops leads to greater profitability and competitive advantage
Looking to be as proactive as possible
Proactivity earns partnership, higher ROI, and saves time/money
Reactivity costs money, time, and harmony = REWORK
Voice - voice assistants and smart speakers
Mobile - mobile device and emerging technologies
SERP shrinkage - less organic space/traditional blue links, more SERP enhancements and monetization opps stealing organic clicks
Adopting at record rates
Half of all searches will be voice search
Consumers may be adopting voice assistants and smart speakers but not for what you want them to use it for
What do you think is the #1 most common voice command?
Call MOM
Can’t monetize off voice search just yet, people are using it but not to buy stuff
Less than -1% are buying from them, can’t measure it!
Limited marketing opps
People don’t speak like they type – longer queries
Optimize as usual, limited reporting – don’t really know the queries
Improve site speed
Use Natural language (like humans talk) – longer searches, more conversations
Local SEO – people use voice a lot to find local businesses, if you don’t have your GMP together then you LOSE
Full funnel optimization based on user intent
Be present during the decision making funnel
Structured data and schema markup
Make Google’s job easier and get rewarded with rich results
Featured snippet optimization
Structure your content with HTML tables, lists, header tags, and Q&A
Don’t forget to call Mom
FS = position 0
Auto scraped – can do some things to improve chances but a lot of flux
Structure content
Headers, HTML tables, quick Q&A, image, bulleted/numbered lists
Page without Featured Snippet: 28 sessions/month
Page with Featured Snippet 4,200 sessions/month
75% of conversions happen on desktop, but more than 50% of traffic BEGINS on mobile
Who is not on RWD?
Google’s choice = RWD bc maintaining content across device and just changing viewports from CSS
AMP = lightning bolt, mobile only, “diet HTML” like FB instant articles or Apple News, less than a second load, controversial, get boost in SERP
PWA = mobile and desktop, who has heard of it? enhanced web app, best of both worlds: websites and mobile apps, similar experience of app without having to download
PWAMP = mobile only, AMP served through PWA to give enhancements like push notifications, offline working, add to home screen
Web Light = 2G emerging nations fast web
We are addicted to our phones and we want it to be super fast
UBER PWA on desktop example
Don't block
Don't get SOS - sometimes no first mover advantage
MFI = disparity
Check mobile friendly
Optimize with site speed
Google is working hard to keep users on Google instead of clicking on results to other sites
From search engine to answer engine
Keeps me up at night
In the last two and a half years, mobile “no-click” (or “zero click”) searches have grown 11%. Desktop no-click searches have grown 9.5%.
No-click searches are growing steadily
Google keeps needing to innovate and change how ads are displayed to grow and maintain paid CTR
Organic CTR, while still 10X bigger than paid on mobile and nearly 20X on desktop, is inexorably trending down
Clicks / impressions = CTR
No need to click through!
Worse on mobile
Depends on industry
Could be even worse if paid 4 pack
Green label is hard to see if paid
Example: my client’s business heavily relies on one keyword that could be both branded and non-branded
When we aren’t in the FS, we lose almost half of traffic
Not going to slow down, expect fewer clicks and CTR from organic as the space continues to get smaller
So many SERP enhancements which HURT or HELP depending where you are
Going to give more opps to pay to play so that G can make more money
Brace yourself - it’s going to get worse, especially in US
Diversify your marketing mix before it’s too late and you can’t recover - go beyond SEO and return back to branding
This will help you so that even if you aren’t ranking #1 or in the FS, people may still click on your result because of brand recognition
Schema and structured data helps earn SERP enhancements like star ratings which entice more CTR and can take more real estate
Full funnel optimization
Brand affinity
Entity optimization
The Knowledge Graph has millions of entries that describe real-world entities like people, places, and things. These entities form the nodes of the graph.
Develop on-page and off-page SEO strategy that aligns to business goals to drive qualified traffic that leads to more revenue.
Mitigate risk & traffic loss while establishing technical SEO and on-page best practices
Develop on-page and off-page SEO strategy that aligns to business goals to drive qualified traffic that leads to more revenue.
Mitigate risk & traffic loss while establishing technical SEO and on-page best practices
SEO winter is coming!
It’s hard but SEO is not dead
Sometimes I text my BF about how difficult my job is and he responds everytime with this GiFshare with it with you as a reminder that it’s all about attitude