B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
Radiology Group Boosts Performance with McKesson Billing
1. Case Study
The Medford Radiological Group, PC
Billing Shift to McKesson Boosts Performance,
At a Glance
Organization
Reduces Costs, Improves Coding and Compliance
The Medford Radiological Group, The Medford Radiological Group, would be expensive; the costs of
PC, Medford, Ore. PC, Medford, Ore., is a large, some systems approached $500,000.
– Serving four hospitals 20-physician group providing And even with the new platform
and three imaging centers imaging services to four hospitals in place, there was no guarantee
– 20 full-time physicians and three imaging centers in billing personnel could quickly and
– 267,287 annual procedures southern Oregon. The group effectively adapt to the technology,
handles about 267,000 procedures says Roseanne McLaren, CEO of
annually. The Medford Radiological Group.
Solution Spotlight
– McKesson Revenue In 2008, Medford was preparing “Our concern was that we would
Management Solutions to upgrade its antiquated practice invest all this money, yet we still
– McKesson Practice Consulting management platform. Yet major didn’t know if the staff could make
SolutionsTM concerns existed about how the transition from DOS to
quickly the group’s billing staff Windows,” McLaren says. “So
could adapt to a new system. we assumed there would be a
Critical Issues Ultimately, Medford decided significant falloff in collections for
– Antiquated billing platform outsourcing its billing operations a period of time. In addition, the
– Coding concerns to McKesson made more sense – new platform would do nothing to
from an economic and business address concerns we had about the
– Excessive billing overhead operations standpoint – than quality of our coding.”
investing in costly new equipment
Results and software. Answers
– Billing costs reduced by more McKesson was asked to submit a
than 60% Challenges proposal for practice management,
– Annual savings of $1.3 million For almost 20 years, The Medford but instead suggested outsourced
Radiological Group had operated billing. The McKesson sales director
– Improved coding and a DOS-based practice management provided “a very impressive
compliance system. One problem with the overview of what its outsourced
– Average charge per procedure paper-intensive application was its billing service could do,” McLaren
increased by 24% inefficiency. The group was forced says. The Medford management
to constantly add billing personnel team also traveled to McKesson’s
to keep pace with practice volume radiology billing center in Fresno,
growth, and the billing staff had Calif., to learn more about the
increased to more than 20 people company’s capabilities.
by 2008.
“McKesson walked us through
To solve the problem, Medford how the process worked and we
solicited request-for-proposals appreciated the sophistication of
(RFP) for a replacement system. the operation,” McLaren says.
But investing in a new practice “It was also a real plus for us they
management software application were located on the West Coast.”