This document provides information about the M2M World Europe 2011 conference, which will take place December 12-14 in London. The conference will focus on opportunities that machine-to-machine communications and connected devices bring to telecom operators and MVNOs. It will include sessions on developing commercial strategies for M2M, opportunities in different industry verticals, partnerships along the M2M value chain, and the role of cloud computing. Speakers will represent major telecom operators such as AT&T, Vodafone, Deutsche Telekom, and Telefonica. The conference is co-located with the Connected Vehicle World event to allow joint networking.

1. BOOK EARLY
TO SAVE £££s
Prices, packages and
booking form
on page 8
12 – 14 December 2011 Victoria Park Plaza, London, United Kingdom
Hear from:
Andrew Edison
Vice President EMEA
AT&T Talking Machine
Marc Sauter
Global Director of M2M
Business Development
Vodafone
Angel David García Barrio
Head of Strategy and Alliances
–Global M2M
Telefónica
Strategy and Opportunity in embedded mobile for telecom
Stephan Keuneke operators, MVNOs and their partners
Head of M2M pricing and
Business models
Navigate the challenges of incorporating M2M into your business model –
Deutsche Telekom
can operators provide more than basic connectivity?
Gain insights from operators already boosting their revenue through M2M and learn from their
Thierry Zylberberg
strategy. Hear from AT&T, Deutsche Telekom and Vodafone. See page 4...
Executive Vice President and
Head of eHealth
France Telecom Identify the key areas for growth in the M2M market
Learn from detailed analyses of each major industry verticals and discover which will be most
Edward Candy profitable with sessions from Telenor Connexion, Cable and Wireless, Life Belarus and France
CTO Telecom. See page 4...
3 Group
Optimise your service offering through strategic partnerships
Explore the impact of partnerships along the M2M value chain and learn from Telefónica, Turkcell
Matteo Gatta
and Belgacom. Build your own partnerships with over 8 hours of joint networking time with our co-
Chief Innovation Officer
Belgacom located event ‘Connected Vehicle World’. See page 6...
M2M World is is Co-located!
Robert Brunbäck Conference introduction page 2
Head of M2M Market Strategy M2M World will be co-located with the inaugural
Telenor Connexion Key speakers page 3
Full conference programme pages 4 - 6
Emmanuel Routier www.terrapinn.com/connectedvehicles
All booking offers and options back page
Director of International
M2M Centre What does this mean?
Mobistar Although separate events, both conferences will take
place in the same venue at the same time. Participants
will benefit from shared content and joint networking,
Marc Overton allowing you to meet all delegates from both
conferences! See page 2 >>
Book early and SAVE £££s!
Vice President of wholesale
and M2M
Everything Everywhere www.terrapinn.com/m2m
Dr Gopi Kurup Sponsored by: Organised by:
CEO
Telekom Malaysia Research
and Development
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2. Book early and save M2M World Europe 2011
Europe’s premier conference focusing on the opportunity
Book early to M2M and connected devices bring to telecom operators and
save £££s MVNOs
Developing a commercial strategy for the
See page 8 for details
M2M industry
With margins from traditional services continuing to decline,
telecom operators are increasingly seeking opportunities for
new areas for revenue growth. M2M services present a key area
for rapid growth and operators are now looking to understand
Operators who how to successfully enter the M2M market. Can operators pull
have attended other together a fragmented market to offer end to end solutions, or
Terrapinn telco will their role simply be connectivity? Increasingly, operators are
recognising that a new strategy for the M2M market is necessary
events include: and innovative business models must be used.
• AT&T However, identifying the best ways to monetize M2M and build
revenue in a fragmented value chain is proving difficult.
• BT
See page 4...
• BICS
• Deutsche Telekom Gain the essential knowledge needed to examine the Building strategic partnerships
• France Telecom opportunities in each of the industry verticals and ensure
With the M2M value chain being divided, operators are seeking
diversification into the right areas.
• Telecom Italia to build strong partnerships across the value chain. Operators
• Du recognise mutually beneficial partnerships are key to successful
M2M World evaluates the prospects for each industry verticals
entry into the M2M market and are keen to gain control in the
• Telefonica and the specific challenges and opportunities in entering niche
multiplayer industry. See page 4...
• Telenor markets. See page 4...
• Mobile Telesystems
Examine the role of the Cloud in the M2M M2M World 2011 is co-located with
• Verizon market ‘Connected Vehicle World’ 2011
• Level 3 M2M World 2011 analyses the role of cloud computing in
• Rostelecom allowing more efficient M2M connections and delivers case Connected Vehicle World 2011 explores the world of
• PCCW Global studies on the benefits of using a cloud computing platform intelligent transport systems, connected applications in the
to add value. Can cloud computing offer more intelligent automotive industry and the networks that support them.
• Everything management of networks? See page 5...
Everywhere Connected Vehicle World is the premier European
• 3 Group Acquiring M2M customers – new channels for conference for senior decision makers from Automakers,
• Sprint a new industry OEMs and wireless carriers.
• Telekom Austria Operators are seeking to build a new customer base for the M2M
industry, How can operators engage with the M2M customer The co-location of ‘M2M World’ and ‘Connected Vehicle
• TDC World’ will bring the benefits of joint networking and shared
and create bespoke solutions? See page 5...
• Vodafone content, allowing you to meet key prospects from across the
• Starhub In order to successfully build an M2M customer base, operators M2M value chain.
• Telekom Malaysia are looking to construct an aggressive pricing strategy. Despite
• Eircom this objective operators want to learn how to price long contracts
with high volumes and low ARPU. See page 4...
• Virgin
• China Telecom
• Tata Communications
• Qtel
• Saudi Telecom CONFERENCE OVERVIEW
Company
• OTE Monday Tuesday Wednesday
12th December 13th December 14th September
• China Unicom See page 4 See page 4 & 5 See page 6
• Gateway
Communication
• Telecom Argentina Main Conference Day Main Conference Day
• iBasis One Two
• KPN Telematics Focus Day
• Turk Telekom “M2M Strategy and “Differentiating your
• NTT America Business Models” M2M Offering”
• Colt
Networking shared with Networking shared with Content and Networking
• Cogent
shared with
Communications
• Cable & Wireless
Worldwide
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3. www.terrapinn.com/m2m Book early and save
Learn from an outstanding line
8 key reasons to attend Something to
up of speakers
say?
1. Understand how to incorporate M2M into
your business model. Andrew Edison Talk to us about
Hear Deutsche Telekom evaluate the business
models needed for the M2M industry and Telekom
Vice President EMEA sponsorship
AT&T opportunities
Austria identify the best pricing strategy for M2M. Gain insights from Andrew Edison as he
See page 4... uncovers how operators can take control
of the M2M value chain and maximise Call Rebecca Mantle
2. Investigate the benefits of working with revenue growth. See page 4... on +44 (0) 207 092
MVNOs 1194
Examine the prospects held in MVNOs and understand
the potential for quick access to into different industry
verticals. Hear from the Founder of MVNO Stream Marc Sauter
Communications and CEO of Aeris. See page 5... Global Director of M2M Business
Development
3. Unearth the potential held by different
industry verticals
Vodafone
Join the debate with Marc Sauter and
Save 25%
Learn from France Telecom, Cable and Wireless examine whether operators are able to
Worldwide, Telenor Connexion and Life Belarus provide more than just basic connectivity. Why not send your
as they deliver detailed case studies on the most See page 4... team and save
profitable industry verticals. See page 4... more?
4. Learn from key players looking to provide Send 3 delegates:
Stephan Keuneke
more than basic connectivity Head of M2M pricing and Business Save an extra 10%
Vodafone, AT&T, Belgacom and Mobistar debate the Models
potential for building revenue through delivering end-to- Deutsche Telekom Send 6 delegates:
end solutions. See page 4... Stephan will use his years of experience Save an extra 20%
in the M2M industry to identify ways to
5. Navigate through the different options for pull a fragmented industry into a workable Send 8 delegates:
partnerships business model. See page 4...
Identify the different strategies for M2M partnerships;
Save an extra 25%
will horizontal or vertical focus be best? Turkcell and
Telefonica uncover the advantages and drawbacks of
To register a group
focussing on each vertical. See page 4... Angel David Garcia Barrio call +44 (0) 207 242
Head of Strategy and Alliances – Global 2324
6. Examine the benefits of using a cloud M2M
computing platform to enhance your M2M Telefónica
offering Learn from Angel’s expertise in the M2M
Digicel and Interoute debate the uses of cloud industry as he evaluates the need to meet
consumer demands and offer tailored
computing in M2M. Can the cloud help implement VAS
M2M solutions. See page 5... "With M2M
and applications that will enhance user experience?
See page 5... becoming a key
area for Telcos
7. Identify the key technologies to boost your
M2M performance Robert Brunbäck this summit
3 Group and Telekom Malaysia navigate the different Head of M2M Market Strategy will provide
technologies to ensure a reliable and secure M2M. Telenor Connexion
See page 5... Robert Brunbäck tackles the growing a premier
world of consumer electronics and opportunity
8. Network across the whole M2M value evaluates the implications of mass M2M
demand. See page 4... to exchange
chain
Gain valuable insights in the telematics industry insights and
through share content with Connected Vehicle World experiences on
featuring presentations from Nissan, Audi, BMW and Thierry Zylberberg
Volvo. See page 6... Executive Vice President and head of how M2M will
eHealth be vital to future
France Telecom
Thierry Zylberberg shares his extensive growth for
The Terrapinn difference knowledge of the health industry and
uncovers the opportunities held for
operators"
Terrapinn events create exciting places to... operators. See page 4...
Mark Sauler
• interact and grow knowledge Global Director of
• meet and make contacts
Edward Candy M2M Business
• become inspired and re-energised CTO Development
use your brain 3 Group
Ed Candy navigates the challenges of
standardisation across the M2M industry.
See page 5...
Vodafone
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4. Book early and save M2M World Europe 2011
CONFERENCE DAY ONE – MONDAY DECEMBER 12
08.00 Registration and refreshments
GAINING A COMPETITIVE ADVANTAGE THROUGH
09.00 Chairman’s opening remarks STRATEGIC PARTNERSHIPS
Matt Hatton, Director, Machina Research
13.30 Panel discussion: Adopting the best market strategy –
IDENTIFYING THE OPERATORS ROLE IN THE M2M General partnerships Vs vertical focus?
ECOSYSTEM • Does a vertical focus ensure greater expertise?
• Building revenue streams through general partnerships
09.10 Keynote: Slicing up the m2m value chain – how can • Can operators compete with more niche players?
operators gain control? • Assessing the feasibility of switching between industries –
• Capitalising on the evolving world of embedded connectivity changing strategy for each industry vertical
• Working in a multiplayer industry – understanding the role of Ethem Eldem, Head of Partnership Management and Corporate
partnerships Products, Turkcell
• Adjusting business models to successfully monetize m2m Angel David Garcia Barrio, Head of Strategy and Alliances-
• Identifying crucial technologies – which will be key for the Global M2M, Telefonica
future of m2m: Carlos Julio Lourenco, Head of M2M Unit, Optimus
- Next generation networks?
- IPv6? 14.20 Accelerating growth through joint ventures and strategic
- Cloud? partnerships
Andrew Edison, Head of EMEA, AT&T • Evaluating the increasing m2m competition
• Identifying successful partnerships for mutual benefit
09.40 Developing an approach for the m2m industry – identifying • Addressing multiple partnerships along the value chain
the best M2M platform • Offsetting ROI with joint venture objectives
• Integrating varying aspects of m2m • Increasing coverage through international partnerships
• Choosing a successful market strategy For sponsorship opportunities contact Rebecca Mantle on
• Positioning and packaging your offer – how can this be +44 207 092 1194
communicated in the industry?
• Leveraging your existing brand to enhance m2m market share FOCUSSING ON INDUSTRY VERTICALS
For sponsorship opportunities please call Rebecca Mantle
on +44 207 092 1194 14.50 Examining the advantages of mobile penetration to other
industries
10.10 Keynote panel debate: Can operators provide more then • Working with government to engage public in M2M
basic connectivity? • Assessing the value of embedded connectivity for community
• Understanding how to build revenue growth through enhancement
delivering end-to-end solutions • Building on M2M to improve banking and mobile payments
• Can adding applications and VAS increase ARPU? Ozcan Ermis, CEO, Life Belarus
• Examining the benefits of delivering ‘managed connectivity’
• Does ‘basic connectivity’ offer lower ROI? 15.20 Afternoon refreshments and networking
Marc Sauter, Head of Global M2M Business Development,
Vodafone 15.50 Utilities: Cable and wireless’ energy metering initiative
Matteo Gatta, Chief Innovation Officer, Belgacom • Ensuring reliability across the grid
Emmanuel Routier, Director of M2M and International M2M • Leveraging next generation network services for intelligent
Centre, Mobistar data management
Craig Wood, Global Head of M2M, Logica • Providing real time information solutions
Amy Cooke, Strategic Business Development Director, Cable
10.50 Morning refreshments shared with and Wireless Worldwide
16.20 Mhealth: France Telecom’s eHealth strategy
OVERCOMING BUSINESS MODEL & BILLING CHANGES • Building mobile health communication networks
• Guaranteeing seamless transfer of information
11.20 Generating a new billing approach for the ‘internet of things’ • Analysing key growth potential in the eHealth industry
• Viewing pricing and billing models as a key differentiator • Targeting eHealth services – the importance of recognising
• Operating in a highly competitive market audience demands
• Dealing with new pricing requirements: Thierry Zylberberg, EVP and Head of eHealth, France Telecom
- Low ARPU
- High volumes 16.50 Consumer Electronics: Delivering m2m to the mass market
- Long contract • Examining the potential boom for embedded connectivity in
Phat Huynh, Head of M2M, Telekom Austria consumer electronics
• Coping with the demand on the network – will consumer
11.50 Pulling together a fragmented market – building a successful m2m place a strain on the network
m2m business model • Accelerating market entry for the next generation of
• Viewing ‘connectivity as a commodity’ connected devices
• Incorporating applications and VAS into the model Robert Brunback, Head of M2M market Strategy, Telenor
• Benefitting from the ‘economies of scale’ in the m2m Connexion
industry
• Including multiple partnerships into the business model 17.20 Chairman’s closing remarks
Stephan Keuneke, Head of M2M Pricing and Business models,
Deutsche Telekom 17.30 Networking Drinks reception with
12.20 Networking Lunch shared with
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CONFERENCE DAY TWO – TUESDAY DECEMBER 13
08.00 Registration and refreshments • Forecasting the progression of m2m as an international
service
09.00 Chairman’s opening remarks • Overcoming the challenges of deployment and roaming
availability
DIFFERENTIATING YOUR M2M OFFERING Helene Hartlief, Head of M2M Marketing, KPN
09.10 Keynote: Delivering an optimum service to increase market 13.00 Networking Lunch Shared with
share
• Building volumes through ensuring QoS and reliability
• Guaranteeing secure services – a key differentiator? MVNO: HOW FAR CAN M2M GO?
• Does level of service rely solely on the investment level?
• Enhancing your offering through VAS and ‘platform as a 14.15 Accelerating and enabling m2m innovation through MVNO
service’ technology
Marc Overton, Vice President Wholesale and M2M, • Profiting from self management of network services
Everything Everywhere • Providing multifunction services – is this more efficient as an
MVNO?
09.40 Staying ahead with cloud advantages • Gaining improved access to markets – increasing m2m
• Improving m2m accessibility through the cloud – creating expansion
‘availability anywhere’ • Delivering on a world class roaming strategy – assessing the
• Pulling a fragmented market together through cloud services global advantages of MVNOs
• Can cloud computing help to lower unit costs for m2m? Nigel Chadwick, Managing Director and Founder,
• Managing capacity and network traffic via the cloud Stream Communications
David Hodgers, Group Director of Products, Digicel
14.45 Panel debate: Successfully partnering with MVNOs
10.10 Enhancing m2m services through a cloud computing platform • Are MVNOs just a second ‘go to market’ option?
• Creating a more user- centric m2m offering with the cloud • Can MVNOs provide an advantage when working within a
• Analysing mass volumes of data using the cloud – increasing specific industry vertical?
operators’ control • Reducing time to market through an MVNO m2m strategy
• Reducing infrastructure costs while meeting the dynamic • Using MVNOs to develop bespoke , turnkey solutions
needs of m2m Nigel Chadwick, Managing Director and Founder,
• Benefitting from cloud as a versatile platform Stream Communications
Mark Lewis, Director Services Development, Interoute Marc Jones, CEO, Aeris
Jacques Bonifay, CEO, Transatel
10.45 Morning refreshments and Networking shared with
15.30 Afternoon refreshments and with
FILLING YOUR PIPELINE – HOW TO AQUIRE M2M
CUSTOMERS SUCCESSFULLY DEPLOYING YOUR M2M SERVICE
11.15 Engaging with the enterprise m2m customer – 16.15 Determining the key factors for m2m roll-out
understanding and meeting consumer demands • Identifying the best hardware and software to minimise
• Identifying ‘who owns the customer’ operation costs
- Direct Vs indirect channels • Subsidising investment requirements through partnerships
• Which services will add value and contribute to meaningful and joint deployment
customer experiences? • Standardising connection across multiple platforms
• Altering customer adoption channels for the m2m market • Overcoming challenges of network scalability – meeting
• Creating tailored services – adjusting for customers in unique networking requirements
differing industries Ed Candy, CTO, 3 Group
Angel David Garcia Barrio, Head of Strategy and Alliances –
Global M2M, Telefonica 16.45 Understanding the importance of IPv6 – meeting the
explosion in connections
THE EVOLUTION OF DATA ROAMING • Looking to IPv6 as an enabler of long term m2m growth
• Improving seamless connection through IP technology
11.45 Overcoming challenges of ‘between - network’ roaming • Enabling a smooth transition from IPv4
• Developing roaming agreements – assuring mutual benefits • Rolling out IPv6 – overcoming replacement challenges
• Enabling real time tracking across networks for time-critical Dr Gopi Kurup, CEO, Telekom Malaysia Research and Design
services
• Partnering with SIM manufacturers to offer a standardised 17.15 Chairman’s closing remarks
solution
• Overcoming the challenges of deployment and roaming 17.25 Networking Drinks Reception
availability
Emmanuel Routier, Director of M2M International Centre,
Mobistar
Remember to book early to Save £££!
12.15 Examining the outlook for the globalisation of m2m
• Developing mobile aware platforms See page 8 for packages and prices
• Can m2m be standardised to work for cross boarder
connection?
• Driving ARPU for m2m through international service provision
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6. Book early and save M2M World Europe 2011
WEDNESDAY DECEMBER 14 - TELEMATICS FOCUS DAY
08:30 Registration • Educating customers on the effective use of new services
• Maximising telematics potential in localised markets
09:00 Chairman’s opening remarks • Providing dynamic real-time location based services
combined with mobile marketing in apps
ENSURING INTEROPERABILITY WITH STANDARDISATION Ethem Eldem, Head of Product & Partnership, Turkcell
09:10 Creating a standard for Smartphone connectivity 12:55 Infrastructure enabling mass connected vehicles
• Learn of the features and benefits of Terminal Mode as • Requirements that connectivity architectures needs to fulfil
technical standard to connect full Smartphone capabilities to • Effectively seeing each car as a node in the network
a vehicle • Separating in-car and out-of-car connectivity for security
• Providing personalized and relevant value added services Dirk Schlesinger, Head of Automotive, Cisco Systems Gmbh
• Bringing mobile innovation and speed into the vehicle and
increasing driver experience and safety with Terminal Mode 13:15 Networking Lunch
Floris Van-de-Klashorst, Director Automotive Services, Nokia
14:15 Panel: Helping auto OEMs meet the potential of telematics,
09:30 Enabling the commercial success of services with standards while maximising revenue
• Developing the standards to make solutions scalable and • Generating revenue from connected vehicles
testable • Understand data usage trends in the connected vehicle
• Integrating ICT solutions over IP networks for innovation • Identify where current networks will have to upgrade
• Developing collaborative ecosystems to deploy service platforms • Viewing vehicles as a part of the wider M2M ecosystem
Graziella Spinelli, Senior Project Manager, Services Platforms
Innovation, Telecom Italia ENSURE VEHICLE EVOLUTION AND
GENERATE LOYALTY WITH AUTO-APPS
MAKING PORTABLE AND EMBEDDED SOLUTIONS WORK
15:00 Overcome the long development lifecycles with apps
09:50 How advanced voice recognition will reduced driver distraction • Providing third parties developers with the vehicle APIs to
Vlad Sejnoha, Chief Technology Officer, Nuance allow access to all sensors
• Maximising revenue in smartphone HU and embedded HUs
10:10 The right connectivity approach for each customer • Evolving the smartphone appstore model to automotive users
• What connectivity solution will maximise user experience? Niclas Lindmark, Head of IQon, SAAB
• Satisfy customer demand without pay monthly contracts
• Embedding apps to improve customer experience 15:25 Engaging the developer community to create auto- apps
• Maximise the revenue potential of the Chinese market • Developing the structures to support developers long-term
David McClure, Director of Telematics and ITS, SBD • Enabling developers to effectively test in car-apps
• Create the developer audience needed for auto-app stores
INTELLIGENT NAVIGATION AND LOCATION BASED SERVICES • Best practice case studies from other industries engaging the
developer community
10:35 Generating the intelligent maps for connected vehicles Matt Brooke-Smith, Director, Future Workshops
• Developing maps for the car, rather than the driver
• Embedded 3D maps which reduce consumption and emissions 15:45 Afternoon Refreshments and Networking shared with
• Reducing ‘range anxiety’ by enabling accurate EV range
predictions and improving battery management strategies
• Improving ADAS with accurate road geometry (slope and curve)
Adam Denman, Managing Director Europe, Intermap Technologies 16:15 Supplying data rich cloud based entertainment
• Side stepping unreliable connections for infotainment
10:55 Morning Refreshments and Networking shared with • Strong in-car system connections to ensure data rich displays
• Ensuring connectivity standards are high enough to provide
data rich entertainment to improve user experience
Steve Purdham, CEO, we7
11:25 Prevent insurance claims with telematics and UBI
• Prevent high data costs with compression algorithms 16:35 Generating full door-to-door telematics services with apps
• Identifying UBI risk and how late adopters can generate revenue • Understanding what is important to drivers and how solutions
• Learning from global UBI best practice and failures can revolutionise driver interaction with their vehicle
Tony Lovick, Telematics Infrastructure Architect, Towers Watson • Reduce inner-city congestion and pollution with smart apps
• Understand how developers can help unlock new revenue
WORKING WITH CONNECTIVITY AND SERVICE PROVIDERS Eugene Tsyrklevich, CEO, Parkopedia
11:45 Upgrading to maximise the connected vehicle opportunity 16:55 Panel: What does a developer ecosystem look like?
• Understanding data usage trends to develop business models • Examining which players will control the integration process
• Identifying where current network providers will have to upgrade and which apps make it to the car – and stay!
• Ensuring widespread, reliable LTE connectivity • Comparing the pros and cons of beamed-in and brought-in
Markus Breitbach, Head of International Partner Development, services vs. built in capabilities to future proof your strategies
M2M Competence Centre, Deutsche Telekom • Hear OEMs and partners map out the long term potential of
the apps space to ensure your business is on track to dominate
12:05 Taking the connected vehicle and ITS to a mass-market Moderator: Thibaut Rouffineau, Vice President Developer
• The importance of enabling business, governments and other Partnerships, Wireless Industry Partnership
stakeholders to work seamlessly together Eugene Tsyrklevich, CEO, Parkopedia
• Why data protection is crucial for successful ITS implementation Matt Brooke-Smith, Director, Future Workshops
• How to facilitate “trusted transactions” and a service using Niclas Lindmark, Head of IQon, SAAB
an open platform that supports evolving industry standards Steve Purdham, CEO, we7
Theo Quick, Head of ITS Practice, Logica
17:30 Chairman’s closing remarks and close of congress
12:35 Operators helping to increase experience and revenue
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8. Book early and save M2M World Europe 2011
Talking Machine
6 – 8 December 2011, Victoria Park Plaza, London, United Kingdom
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includes lunch, refreshments and full conference documentations. The Cheque / Bank transfer £100 + VAT £20 = £120 To register a group either call +44 (0)207 242
fee does not include hotel accommodation. VAT is charged at the current 2324 or fax this form to +44 (0) 20 7242 1508.
local rate and is subject to VAT legislative changes. All bookings will be Total
invoiced at the rate applicable when the booking is made. Privacy policy
Bring your team and save more. Terrapinn may contact you about products and
services offered by Terrapinn and its group
Mr/Mrs/Ms Full name Job title Telephone companies, which Terrapinn believes may be of
1 interest to you, or about relevant products and
services offered by reputable third parties.
2 Please tick the appropriate box if you do not wish
If you are booking more delegates, please attach a separate sheet with details of all attendees. Alternatively call +44 (0) 207 242 2324 to receive such information from:
l the Terrapinn group; l or reputable third parties.
Your details Cancellation policy
Delegate name ......................................................................................................................................................................................................................... 1. Should you be unable to attend, a substitute
delegate is welcome at no extra charge.
Job title ...........................................................................................................Organisation .................................................................................................... 2. Terrapinn does not provide refunds for
cancellations. Invoiced sums are payable in full,
Address .................................................................................................................................................................................................................................... except in cases where Terrapinn has been able to
mitigate loss.
Post code .........................................................................................................Country ............................................................................................................
3. Terrapinn will make available course
Tel ....................................................................................................................Fax ................................................................................................................... documentation to a delegate who is unable to
attend and who has paid.
Email......................................................................................................................................................................................................................................... 4. Terrapinn reserves the right to alter the
programme without notice including the
Authorising manager.......................................................................................Authorising manager signature ...................................................................... substitution, alteration or cancellation of speakers
and / or topics and / or the alteration of the dates
Payment details of the event.
5. Terrapinn is not responsible for any loss or
Payment terms are 14 days from date of invoice. Notwithstanding this, payment must be received prior to the conference taking place. Kindly note the damage as a result of a substitution, alteration,
terms and conditions on our registration page. postponement or cancellation of an event.
l Bank transfer l Invoice me l Credit card l Diners club l Visa l American express l Mastercard
Card number
llll -llll -llll -llll Expiry date: ____/____/______
Card holders name ..........................................................................................Card holders signature ....................................................................................
Don’t forget huge discounts are
Bank Transfers: Account Name: Terrapinn Limited, Sort Code: 20-78-98, Bank account number: 30412791, Bank Name & Address: Barclays Bank
PLC, 27 Soho Square, London, W1D 3QR, Swift Address: BARCGB22, IBAN: GB14 BARC 2078 9830 4127 91. Reference: please quote 111787 available for group bookings.
and the delegate’s name
See above for details.
We lessen this brochure’s impact on the environment by using recycled paper.
8 BOOK NOW! online www.terrapinn.com/m2m | email sarah.pegden@terrapinn.com | phone +44 (0)207 242 2324 | fax +44 (0)207 242 1508