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Using  Data  to  Improve  
Student  Success
Thursday,	
  June	
  4,	
  2015	
  
Jason	
  Levin,	
  WGU	
  
Bruce	
  Clayton	
  &	
  Chris@	
  Amato,	
  Sinclair	
  Community	
  College	
  
Dena	
  Laney,	
  Bellevue	
  College	
  
	
  
	
  
	
  
This	
  product	
  was	
  funded	
  in	
  part	
  by	
  a	
  	
  grant	
  awarded	
  by	
  the	
  U.S.	
  Department	
  of	
  Labor’s	
  Employment	
  and	
  Training	
  Administra@on.	
  The	
  product	
  was	
  created	
  by	
  the	
  grantee	
  
and	
  does	
  not	
  necessarily	
  reflect	
  the	
  official	
  posi@on	
  of	
  the	
  U.S.	
  Department	
  of	
  Labor.	
  The	
  Department	
  of	
  Labor	
  makes	
  no	
  guarantees,	
  warran@es,	
  or	
  assurances	
  of	
  any	
  kind,	
  
express	
  or	
  implied,	
  with	
  respect	
  to	
  such	
  informa@on,	
  including	
  any	
  informa@on	
  on	
  linked	
  sites	
  and	
  including,	
  but	
  not	
  limited	
  to,	
  accuracy	
  of	
  the	
  informa@on	
  or	
  its	
  
completeness,	
  @meliness,	
  usefulness,	
  adequacy,	
  con@nued	
  availability,	
  or	
  ownership.	
  
Western  Governors  University  
Salt  Lake  City,  Utah
Data	
  Feedback	
  Cycles	
  at	
  WGU	
  
Ins@tu@onal	
  Research,	
  06.04.2015	
  
	
  
About	
  WGU	
  
The	
  principal	
  mission	
  of	
  Western	
  Governors	
  University	
  is	
  to	
  improve	
  quality	
  
and	
  expand	
  access	
  to	
  post-­‐secondary	
  educa;onal	
  opportuni;es	
  by	
  providing	
  a	
  
means	
  for	
  individuals	
  to	
  learn	
  independent	
  of	
  ;me	
  and	
  place	
  and	
  to	
  earn	
  
competency-­‐based	
  degrees	
  and	
  other	
  creden;als	
  that	
  are	
  credible	
  to	
  both	
  
academic	
  ins;tu;ons	
  and	
  employers.	
  
•  59,000	
  students,	
  growing	
  at	
  20%	
  annually	
  
•  Online,	
  non-­‐profit	
  
•  Regionally	
  and	
  na@onally	
  accredited	
  
•  76%	
  of	
  students	
  from	
  underserved	
  category	
  (Rural,	
  Minority,	
  Low	
  Income,	
  First	
  
Genera@on	
  College	
  Student)	
  
•  All	
  students	
  are	
  full	
  @me	
  
•  24%	
  Masters,	
  76%	
  Bachelors	
  
•  Four	
  colleges:	
  
•  Business	
  (35%)	
  
•  Health	
  Professionals	
  (19%)	
  
•  Informa@on	
  Technology	
  (17%)	
  
•  Teachers	
  College	
  (29%)	
  	
  **	
  Only	
  NCATE	
  accredited	
  online	
  college	
  **	
  
•  Six	
  month	
  terms,	
  new	
  term	
  star@ng	
  on	
  the	
  first	
  of	
  every	
  month	
  
•  Tui@on	
  is	
  $2,890	
  per	
  term	
  
•  Competency	
  based,	
  self-­‐paced,	
  asynchronous	
  
Student	
  
Course	
  
Ins@tu@on	
  
Program	
  
Faculty	
  
PDM,	
  
Eval,	
  
CM	
  
Provost,	
  
	
  	
  ND	
  
President,	
  
	
  	
  Provost	
  
4	
  
Provide	
  differen@al	
  treatments	
  to	
  students	
  based	
  on	
  
risk	
  classifica@on	
  
Create	
  proac;ve	
  vs.	
  reac;ve	
  protocols	
  
	
  
Use	
  all	
  available	
  data	
  about	
  a	
  student	
  at	
  any	
  given	
  @me	
  
to	
  classify	
  student	
  risk	
  based	
  on	
  the	
  probability	
  making	
  
term	
  OTP	
  
	
  
Classifica@on	
  of	
  students	
  into	
  high,	
  medium,	
  and	
  low	
  
risk	
  categories	
  is	
  dynamic	
  and	
  influenced	
  by	
  recent	
  
behavior	
  
	
  
Student	
  –	
  Faculty	
  Feedback	
  
Student	
  Risk	
  Classifica@on	
  and	
  Interven@on	
  
5	
  
Above	
  Average	
  
Average	
  
Below	
  Average	
  
Leaning	
  Green	
  
Leaning	
  Red	
  
Show	
  data	
  for	
  past	
  six	
  
weeks	
  
7	
  
Course	
  Development	
  Feedback	
  Loop	
  
MYC1	
  Case	
  Study	
  
8	
  
Course	
  Level	
  Diagnos@cs	
  
9	
  
Program	
  Feedback	
  Loop	
  –	
  	
  
MSISA	
  Case	
  Study	
  
10	
  
MSISA	
  Outcomes	
  
11	
  
Ins@tu@onal	
  Feedback	
  Loop	
  
Harris	
  Interac@ve	
  Survey	
  of	
  Alumni	
  
	
  
	
   WGU	
  
(A)	
  
National	
  
(B)	
  
Public	
  4	
  Year	
  
(C)	
  
Current	
  employment	
  status	
   %	
   %	
   %	
  
	
  	
  	
  Total	
  employed	
  	
   89%
	
  B
	
   84%	
   86%	
  
	
  	
  	
  	
  	
  Employed	
  full-­‐time	
  	
   78%	
   74%	
   77%	
  
	
  	
  	
  	
  	
  Employed	
  part-­‐time	
  	
   8%	
   6%	
   5%	
  
	
  	
  	
  	
  	
  Self-­‐employed	
  	
   3%	
   4%	
   4%	
  
	
   	
   	
   	
   	
   	
  	
  	
  	
  Total	
  not	
  employed	
  	
   11%	
   16%	
   14%	
  
	
  	
  	
  	
  	
  Not	
  employed,	
  but	
  looking	
  for	
  work	
  	
   7%	
   8%	
   7%	
  
	
  	
  	
  	
  	
  Not	
  employed	
  and	
  not	
  looking	
  for	
  	
  
	
  	
  	
  	
  	
  work/retired/homemaker/student	
   4%	
   8%
A
	
   7%
A
	
  
	
   	
   	
   	
   	
   	
  Employed	
  in	
  same	
  field	
  as	
  degree	
  earned	
  
(among	
  currently	
  employed)	
   83%	
   81%	
   83%	
  
	
   Graduates	
  2006-­‐2009	
   Graduates	
  2010-­‐2012	
  
	
  
WGU	
  (A)	
   National	
  (B)	
  
Public	
  4	
  
year	
  (C)	
   WGU	
  (D)	
   National	
  (E)	
  
Public	
  4	
  
year	
  (F)	
  
NET	
  CHANGE	
  in	
  
income	
  from	
  prior	
  
to	
  earning	
  degree	
  
to	
  present	
  	
  
+	
  $18,600	
   +	
  $12,400	
   +	
  $16,600	
   +	
  $9,000	
   +	
  $8,500	
   +	
  $8,400	
  
	
  
Source:	
  WGU	
  Harris	
  Study,	
  2012	
  
12	
  
Sinclair  Community  College  
Dayton,  Ohio
CBE4CC
Ins@tu@onal  &  Programma@c  Context
•  Large	
  size.	
  	
  Sinclair	
  serves	
  approximately	
  20,000	
  
students	
  per	
  fall	
  and	
  spring	
  term.	
  
•  Significant	
  non-­‐tradi3onal	
  student	
  popula3on.	
  	
  	
  
•  CBE	
  program:	
  self-­‐paced	
  and	
  online.	
  
CBE4CC
Challenges
•  Suppor@ng	
  large	
  numbers	
  of	
  students	
  with	
  limited	
  
student-­‐support	
  resources	
  
•  Providing	
  adequate	
  academic	
  support	
  to	
  students	
  
who	
  have	
  been	
  away	
  from	
  the	
  classroom	
  and	
  who	
  
have	
  compe@ng	
  demands	
  on	
  their	
  @me	
  
•  Compensa@ng	
  for	
  an	
  instruc@onal	
  model	
  that	
  limits	
  
interac@ons	
  between	
  students	
  and	
  faculty	
  and	
  
access	
  to	
  on-­‐campus	
  student-­‐support	
  services	
  
CBE4CC
CBE  Learner  Support  Model
CBE4CC
Student  Performance  Repor@ng:    
Essen@al  Requirements
•  Caseload	
  based	
  
•  Sensi@ve	
  to	
  known	
  predic@ve	
  indicators	
  
•  Real-­‐@me,	
  ac@onable	
  course-­‐performance	
  
informa@on	
  
•  At-­‐a-­‐glance	
  usability	
  
•  Fully	
  automatable	
  genera@on	
  and	
  delivery	
  
CBE4CC
Performance  Repor@ng  Within  LMS
•  Basic	
  course-­‐sec@on-­‐level	
  repor@ng	
  
•  Course-­‐sec@on	
  specific	
  
•  Informa@on	
  segmented	
  across	
  mul@ple	
  reports	
  
•  Restricted	
  access	
  
•  Poten@ally	
  insensi@ve	
  to	
  key	
  performance	
  metrics	
  
•  Enhanced	
  repor@ng	
  through	
  LMS	
  analy@cs	
  
packages	
  
•  More	
  flexible,	
  but	
  ojen	
  limited	
  to	
  pre-­‐defined	
  report	
  
elements	
  
•  Ojen	
  available	
  as	
  an	
  LMS	
  add-­‐on	
  at	
  addi@onal	
  cost	
  
CBE4CC
Moving  Beyond  the  Standard    
End-­‐User  Experience
•  Establish	
  the	
  structure	
  of	
  a	
  useful	
  student-­‐performance	
  
report	
  
•  Repor@ng	
  “wish	
  list”	
  
	
  
•  Iden@fy	
  the	
  data	
  systems	
  and	
  sources	
  that	
  contain	
  the	
  
relevant	
  informa@on	
  
•  Student	
  informa@on	
  system/ERP	
  
•  Case	
  management	
  system	
  
•  Learning	
  management	
  system	
  
•  Leverage	
  available	
  resources	
  to	
  assemble	
  and	
  deliver	
  final	
  
report	
  
•  Office	
  of	
  Research,	
  Analy@cs	
  &	
  Repor@ng,	
  staffed	
  by	
  team	
  of	
  report	
  
writers,	
  data	
  analysts,	
  researchers,	
  and	
  database	
  administrators	
  
•  Data	
  warehouse	
  and	
  sophis@cated	
  data	
  management	
  sojware	
  
CBE4CC
DMS	
  
SIS	
   CMS	
  
LMS	
  
DW	
  
CBE4CC
Student	
  Informa3on	
   Course	
  Informa3on	
   Risk	
  Indicators	
  
Last	
  
Name	
  
First	
  
Name	
  
Tartan	
  
ID	
  
Course	
   Term	
  
Enrollment	
  
Status	
  
Week	
  
Term	
  
Progress	
  
Course	
  
Progress	
  
Mid-­‐Term	
  
Exam	
  
Status	
  
Average	
  
Grade	
  
Final	
  
Grade	
  
Unsuccessful	
  
ALempt	
  
On	
  Record	
  
Mul3ple	
  
Unsuccessful	
  
ALempts	
  
On	
  Record	
  
Logins	
  
Last	
  7	
  Days	
  
Submissions	
  
Last	
  7	
  Days	
  
Risk	
  
Level	
  
Comments	
  
Hilton	
   Davis	
   0652665	
   BIS-­‐1120	
   15/SP	
   Enrolled	
   7	
   35%	
   0%	
   N/A	
   .	
  	
   .	
   No	
   No	
   5	
   0	
   High	
   No	
  Submissions	
  In	
  Week	
  1	
  
Rasor	
   Robert	
   0564225	
   MAT-­‐2170	
   15/SP	
   Enrolled	
   7	
   35%	
   0%	
   N/A	
   71.00%	
   .	
   No	
   No	
   1	
   0	
   High	
   Very	
  Slow	
  Progress	
  
Raston	
   Eric	
   0133647	
   CIS-­‐1510	
   15/SP	
   Enrolled	
   7	
   35%	
   52%	
   Pass	
   98.78%	
   .	
   No	
   No	
   2	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Raston	
   Eric	
   0133647	
   CIS-­‐2640	
   15/SP	
   Enrolled	
   7	
   35%	
   36%	
   .	
   96.90%	
   .	
   No	
   No	
   1	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Varney	
   Lisa	
   0369845	
   MAT-­‐2170	
   15/SP	
   Enrolled	
   7	
   35%	
   0%	
   N/A	
   .	
  	
   .	
   No	
   No	
   1	
   0	
   High	
   No	
  Submissions	
  In	
  Week	
  1	
  
Vinton	
   Samantha	
   0975632	
   BIS-­‐1120	
   15/SP	
   Enrolled	
   4	
   21%	
   0%	
   N/A	
   .	
  	
   .	
   No	
   No	
   0	
   0	
   High	
   No	
  Submissions	
  In	
  Week	
  1	
  
Vinton	
   Samantha	
   0975632	
   CIS-­‐1111	
   15/SP	
   Enrolled	
   4	
   21%	
   3%	
   .	
   100.00%	
   .	
   No	
   No	
   0	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Vinton	
   Samantha	
   0975632	
   CIS-­‐1130	
   15/SP	
   Enrolled	
   4	
   21%	
   5%	
   .	
   90.00%	
   .	
   No	
   No	
   0	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Vinton	
   Samantha	
   0975632	
   CIS-­‐1107	
   15/SP	
   Enrolled	
   4	
   21%	
   13%	
   .	
   100.00%	
   .	
   No	
   No	
   2	
   2	
   Low	
   	
  	
  
Aston	
   Noah	
   0512897	
   CIS-­‐1140	
   15/SP	
   Enrolled	
   7	
   35%	
   18%	
   N/A	
   90.00%	
   .	
   No	
   No	
   6	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Barton	
   Emma	
   0221554	
   CIS-­‐1510	
   15/SP	
   Enrolled	
   7	
   35%	
   66%	
   Pass	
   96.82%	
   .	
   No	
   No	
   0	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Bosco	
   James	
   0398521	
   CIS-­‐1140	
   15/SP	
   Enrolled	
   7	
   35%	
   18%	
   N/A	
   107.50%	
   .	
   No	
   No	
   1	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Bosco	
   James	
   0398521	
   CIS-­‐2416	
   15/SP	
   Enrolled	
   7	
   35%	
   70%	
   N/A	
   99.50%	
   .	
   No	
   No	
   13	
   14	
   Low	
   	
  	
  
Brunswik	
   Sylvia	
   0021056	
   CIS-­‐2426	
   15/SP	
   Enrolled	
   7	
   35%	
   37%	
   N/A	
   99.43%	
   .	
   No	
   No	
   2	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Clancy	
   Thomas	
   0648875	
   CIS-­‐1411	
   15/SP	
   Enrolled	
   7	
   35%	
   24%	
   N/A	
   99.62%	
   .	
   No	
   No	
   0	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Clancy	
   Thomas	
   0648875	
   CIS-­‐1140	
   15/SP	
   Enrolled	
   7	
   35%	
   73%	
   N/A	
   95.31%	
   .	
   No	
   No	
   7	
   4	
   Low	
   	
  	
  
Colton	
   Daniel	
   0021557	
   CIS-­‐1107	
   15/SP	
   Enrolled	
   7	
   35%	
   25%	
   .	
   100.00%	
   .	
   No	
   No	
   0	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Davis	
   Benjamin	
   0364987	
   CIS-­‐2212	
   15/SP	
   Enrolled	
   7	
   35%	
   44%	
   .	
   92.53%	
   .	
   No	
   No	
   1	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Hanson	
   Holly	
   0864135	
   CIS-­‐1111	
   15/SP	
   Enrolled	
   4	
   21%	
   24%	
   .	
   100.00%	
   .	
   No	
   No	
   1	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Hanks	
   Kendra	
   0215477	
   CIS-­‐2640	
   15/SP	
   Enrolled	
   4	
   21%	
   17%	
   .	
   93.31%	
   .	
   No	
   No	
   0	
   0	
   Moderate	
   Low	
  Ac@vity	
  
Harris	
   Stephanie	
   0677954	
   CIS-­‐1510	
   15/SP	
   Enrolled	
   .	
   .	
   100%	
   .	
   94.81%	
   A	
   .	
   .	
   .	
   .	
   .	
   .	
  
Accelerate	
  IT	
  Caseload	
  Performance	
  Report	
  
Academic	
  Coach:	
  	
  Chris@na	
  Amato	
  
CBE4CC
Lessons  Learned
•  Develop	
  a	
  full	
  partnership	
  between	
  student-­‐
support	
  and	
  IR/IT	
  personnel	
  
	
  
•  Maximize	
  the	
  capabili@es	
  of	
  exis@ng	
  data	
  systems	
  
in	
  ways	
  that	
  enhance	
  and	
  transcend	
  standard	
  end-­‐
user	
  applica@ons	
  
	
  
•  Secure	
  faculty	
  buy-­‐in	
  
	
  
•  Know	
  and	
  engage	
  other	
  impacted	
  stakeholders	
  
Bellevue  College  
Bellevue,  Washington
CBE4CC
About  Bellevue’s  Competency  Based  
Program
•  Launched	
  6	
  month	
  pilot	
  project	
  in	
  January	
  2014	
  for	
  our	
  
Business	
  Sojware	
  Specialist	
  cer@ficate	
  program	
  
	
  
•  Consists	
  of	
  6	
  courses	
  +	
  1	
  required	
  orienta@on	
  course	
  
completed	
  in	
  a	
  quarter	
  system	
  
	
  
•  Accepts	
  both	
  majors	
  and	
  non-­‐majors	
  who	
  need	
  the	
  
course	
  as	
  part	
  of	
  another	
  program.	
  
	
  
•  Program	
  con@nued	
  ajer	
  pilot	
  project	
  –	
  averaging	
  
about	
  100	
  student	
  enrollments	
  per	
  quarter	
  and	
  
growing	
  
CBE4CC
Navigator  Student  Support
•  Handles	
  enrollment	
  interviews	
  
•  Provides	
  entry	
  codes	
  for	
  our	
  students	
  to	
  register	
  for	
  
courses	
  
•  Teaches	
  the	
  orienta@on	
  course	
  
•  Provides	
  support	
  and	
  checks	
  in	
  with	
  students	
  
throughout	
  the	
  quarter	
  
•  Collects	
  lots	
  of	
  data	
  stored	
  in	
  many	
  different	
  places	
  	
  
•  SmarterMeasure	
  Test	
  Results	
  
•  Interview	
  Notes	
  
•  Entry	
  Codes/Interest	
  Lists	
  
•  Progress	
  Reports	
  from	
  Students	
  
•  Progress	
  Updates	
  from	
  Course	
  Learning	
  Management	
  System/
Instructor	
  
CBE4CC
Faculty  Student  Support
•  Routes	
  inquiries	
  to	
  Navigator	
  for	
  enrollment/interview	
  
•  Works	
  with	
  Navigator	
  to	
  issue	
  entry	
  codes	
  
•  Provides	
  support	
  and	
  checks	
  in	
  with	
  students	
  
throughout	
  the	
  quarter	
  
•  Collects	
  lots	
  of	
  data	
  stored	
  in	
  many	
  different	
  places	
  	
  
•  Canvas	
  Learning	
  Management	
  System	
  (par@cipa@on,	
  page	
  
views,	
  assignment	
  comple@on,	
  interac@on	
  with	
  Instructor,	
  last	
  
logged	
  in)	
  
•  Other	
  course	
  sojware	
  such	
  as	
  MyITLab	
  progress	
  
•  Feedback	
  from	
  Student	
  Navigator	
  
CBE4CC
The  Problem:  Managing  our  Data
Ajer	
  the	
  first	
  quarter	
  of	
  our	
  pilot	
  project,	
  we	
  knew	
  
we	
  had	
  to	
  get	
  a	
  handle	
  on	
  the	
  enormous	
  amount	
  of	
  
data	
  that	
  we	
  were	
  collec@ng	
  to	
  ensure	
  our	
  students	
  
were	
  on	
  track	
  and	
  would	
  be	
  successful	
  comple@ng	
  
the	
  course.	
  	
  
CBE4CC
Navigator  Data?  Many  files  in  
OneDrive
*this	
  is	
  only	
  about	
  1/3	
  
of	
  the	
  files	
  (mostly	
  
excel)	
  from	
  the	
  past	
  17	
  
months!	
  	
  
CBE4CC
Faculty  Solu@on:  Lots  of  hand  wriUen  
notes!
My	
  first	
  idea	
  to	
  track	
  progress	
  was	
  to	
  keep	
  lots	
  of	
  
notes	
  which	
  quickly	
  became	
  a	
  problem.	
  	
  
They	
  weren’t	
  very	
  prety.	
  
	
  
Or	
  very	
  func@onal.	
  	
  
	
  
But	
  they	
  helped	
  me	
  iden@fy	
  the	
  
students	
  that	
  were	
  not	
  on	
  track.	
  	
  
CBE4CC
Learning  Management  Analy@cs
A	
  tradi@onal	
  online	
  course	
  analy@cs	
  –	
  Note	
  my	
  Sunday	
  deadlines	
  
A	
  competency	
  based	
  course	
  with	
  varying	
  start	
  dates	
  –	
  no	
  official	
  deadlines	
  
CBE4CC
Communica@on  Breakdown
There	
  was	
  a	
  communica@on	
  breakdown	
  between:	
  
•  Faculty	
  and	
  Student	
  
•  Navigator	
  and	
  Student	
  
•  Faculty	
  and	
  Navigator	
  
•  Everyone	
  and	
  data	
  
Too	
  much	
  @me	
  was	
  spent	
  trying	
  to	
  answer	
  simple	
  
ques@ons	
  –	
  	
  
•  “Is	
  this	
  student	
  enrolled	
  in	
  mul@ple	
  competency	
  based	
  
courses?”	
  
•  If	
  so,	
  are	
  they	
  performing	
  well	
  in	
  those	
  courses?	
  	
  
	
  
CBE4CC
Implemen@ng  a  Solu@on
We	
  needed	
  a	
  solu@on	
  that	
  helped	
  us	
  track	
  all	
  of	
  this	
  
data	
  
•  Without	
  spending	
  hours	
  trying	
  to	
  locate	
  the	
  
spreadsheet	
  or	
  progress	
  report	
  on	
  the	
  OneDrive	
  
•  Without	
  trying	
  to	
  locate	
  my	
  hand	
  writen	
  notes	
  or	
  
my	
  own	
  self	
  created	
  progress	
  spreadsheets	
  
•  Without	
  having	
  to	
  email	
  constantly	
  back	
  and	
  forth	
  
with	
  the	
  navigator	
  to	
  check	
  in	
  on	
  a	
  student	
  
•  Allows	
  for	
  a	
  quick	
  lookup,	
  progress	
  and	
  note	
  
tracking	
  
	
  
CBE4CC
Implemen@ng  a  Solu@on
I	
  created	
  a	
  web	
  based	
  tool	
  to	
  help	
  manage	
  our	
  data.	
  
	
  
	
  
	
  
CBE4CC
Basic  Student  Data  &  Search
	
  
	
  
	
  
CBE4CC
Detailed  Student  Data,  Notes  &  
Course  Plan
	
  
	
  
	
  
CBE4CC
Visual  Representa@on  of  Course  Road  
Map
	
  
	
  
	
  
CBE4CC
Notes  on  Student  Progress  &  
Communica@on
	
  
	
  
	
  
CBE4CC
Track  Student  Progress  Per  Class
	
  
	
  
	
  
CBE4CC
Other  Data  Tracked
•  Interested	
  Student	
  Contact	
  Informa@on	
  &	
  Notes	
  
	
  
•  File	
  Upload	
  for	
  SmarterMeasure	
  test	
  results	
  &	
  
Orienta@on	
  assessment	
  
	
  
•  Progress	
  Report	
  Web	
  Based	
  Form	
  to	
  allow	
  students	
  
to	
  quickly	
  update	
  us	
  
	
  
•  Automated	
  Progress	
  Report	
  Notes	
  from	
  Student	
  
	
  
CBE4CC
Wish  List/Pending  Development
•  Import	
  data	
  from	
  Course	
  Learning	
  Management	
  Sojware	
  
	
  
•  Import	
  data	
  from	
  external	
  tools	
  (MyITLab,	
  Cer@fica@on	
  
Prac@ce	
  Exams)	
  
	
  
•  Student	
  Portal	
  for	
  feedback,	
  entry	
  code	
  request	
  &	
  course	
  
road	
  map	
  view	
  
	
  
•  Extensive	
  analy@cs/averages	
  per	
  class	
  to	
  iden@fy	
  problems	
  
	
  
•  Automated	
  student	
  alert	
  system	
  for	
  progress	
  updates/
concerns	
  
	
  
	
  
	
  
CBE4CC
What  we  have  learned
•  Managing	
  student	
  data	
  is	
  a	
  MUST	
  for	
  a	
  CBE	
  program	
  to	
  
support	
  the	
  faculty,	
  student	
  navigator	
  and	
  the	
  
student’s	
  overall	
  success!	
  
•  As	
  the	
  program	
  grows,	
  it	
  is	
  very	
  challenging	
  to	
  keep	
  
track	
  of	
  which	
  students	
  are	
  coming	
  and	
  going	
  
•  Having	
  a	
  tool	
  in	
  place	
  from	
  the	
  beginning	
  will	
  save	
  a	
  lot	
  
of	
  data	
  entry!	
  	
  
•  Being	
  able	
  to	
  u@lize	
  the	
  tool	
  saves	
  a	
  lot	
  of	
  @me	
  
searching	
  for	
  informa@on	
  and	
  follow	
  up	
  between	
  
Faculty	
  and	
  Student	
  Navigator	
  and	
  Student.	
  	
  
•  Allows	
  faculty	
  to	
  be	
  informed	
  when	
  communica@ng	
  
with	
  students	
  and	
  see	
  the	
  big	
  picture.	
  
•  Everyone	
  can	
  be	
  on	
  the	
  same	
  page!	
  	
  
	
  
	
  
Considera@ons  and  Q&A
CBE4CC
  
Considera@ons
•  What	
  problem	
  or	
  problems	
  can	
  data	
  help	
  your	
  
ins@tu@on	
  solve?	
  
•  Who	
  at	
  your	
  ins@tu@on	
  needs	
  to	
  be	
  involved	
  in	
  
formula@ng	
  solu@ons	
  from	
  data?	
  
CBE4CC
Ques@ons  &  Answers

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Using Data to Improve Student SuccessFaculty Development Model - Competency-Based Education

  • 1. Using  Data  to  Improve   Student  Success Thursday,  June  4,  2015   Jason  Levin,  WGU   Bruce  Clayton  &  Chris@  Amato,  Sinclair  Community  College   Dena  Laney,  Bellevue  College         This  product  was  funded  in  part  by  a    grant  awarded  by  the  U.S.  Department  of  Labor’s  Employment  and  Training  Administra@on.  The  product  was  created  by  the  grantee   and  does  not  necessarily  reflect  the  official  posi@on  of  the  U.S.  Department  of  Labor.  The  Department  of  Labor  makes  no  guarantees,  warran@es,  or  assurances  of  any  kind,   express  or  implied,  with  respect  to  such  informa@on,  including  any  informa@on  on  linked  sites  and  including,  but  not  limited  to,  accuracy  of  the  informa@on  or  its   completeness,  @meliness,  usefulness,  adequacy,  con@nued  availability,  or  ownership.  
  • 2. Western  Governors  University   Salt  Lake  City,  Utah Data  Feedback  Cycles  at  WGU   Ins@tu@onal  Research,  06.04.2015    
  • 3. About  WGU   The  principal  mission  of  Western  Governors  University  is  to  improve  quality   and  expand  access  to  post-­‐secondary  educa;onal  opportuni;es  by  providing  a   means  for  individuals  to  learn  independent  of  ;me  and  place  and  to  earn   competency-­‐based  degrees  and  other  creden;als  that  are  credible  to  both   academic  ins;tu;ons  and  employers.   •  59,000  students,  growing  at  20%  annually   •  Online,  non-­‐profit   •  Regionally  and  na@onally  accredited   •  76%  of  students  from  underserved  category  (Rural,  Minority,  Low  Income,  First   Genera@on  College  Student)   •  All  students  are  full  @me   •  24%  Masters,  76%  Bachelors   •  Four  colleges:   •  Business  (35%)   •  Health  Professionals  (19%)   •  Informa@on  Technology  (17%)   •  Teachers  College  (29%)    **  Only  NCATE  accredited  online  college  **   •  Six  month  terms,  new  term  star@ng  on  the  first  of  every  month   •  Tui@on  is  $2,890  per  term   •  Competency  based,  self-­‐paced,  asynchronous  
  • 4. Student   Course   Ins@tu@on   Program   Faculty   PDM,   Eval,   CM   Provost,      ND   President,      Provost   4  
  • 5. Provide  differen@al  treatments  to  students  based  on   risk  classifica@on   Create  proac;ve  vs.  reac;ve  protocols     Use  all  available  data  about  a  student  at  any  given  @me   to  classify  student  risk  based  on  the  probability  making   term  OTP     Classifica@on  of  students  into  high,  medium,  and  low   risk  categories  is  dynamic  and  influenced  by  recent   behavior     Student  –  Faculty  Feedback   Student  Risk  Classifica@on  and  Interven@on   5  
  • 6. Above  Average   Average   Below  Average   Leaning  Green   Leaning  Red   Show  data  for  past  six   weeks  
  • 8. Course  Development  Feedback  Loop   MYC1  Case  Study   8  
  • 10. Program  Feedback  Loop  –     MSISA  Case  Study   10  
  • 12. Ins@tu@onal  Feedback  Loop   Harris  Interac@ve  Survey  of  Alumni       WGU   (A)   National   (B)   Public  4  Year   (C)   Current  employment  status   %   %   %        Total  employed     89%  B   84%   86%            Employed  full-­‐time     78%   74%   77%            Employed  part-­‐time     8%   6%   5%            Self-­‐employed     3%   4%   4%                    Total  not  employed     11%   16%   14%            Not  employed,  but  looking  for  work     7%   8%   7%            Not  employed  and  not  looking  for              work/retired/homemaker/student   4%   8% A   7% A              Employed  in  same  field  as  degree  earned   (among  currently  employed)   83%   81%   83%     Graduates  2006-­‐2009   Graduates  2010-­‐2012     WGU  (A)   National  (B)   Public  4   year  (C)   WGU  (D)   National  (E)   Public  4   year  (F)   NET  CHANGE  in   income  from  prior   to  earning  degree   to  present     +  $18,600   +  $12,400   +  $16,600   +  $9,000   +  $8,500   +  $8,400     Source:  WGU  Harris  Study,  2012   12  
  • 13. Sinclair  Community  College   Dayton,  Ohio
  • 14. CBE4CC Ins@tu@onal  &  Programma@c  Context •  Large  size.    Sinclair  serves  approximately  20,000   students  per  fall  and  spring  term.   •  Significant  non-­‐tradi3onal  student  popula3on.       •  CBE  program:  self-­‐paced  and  online.  
  • 15. CBE4CC Challenges •  Suppor@ng  large  numbers  of  students  with  limited   student-­‐support  resources   •  Providing  adequate  academic  support  to  students   who  have  been  away  from  the  classroom  and  who   have  compe@ng  demands  on  their  @me   •  Compensa@ng  for  an  instruc@onal  model  that  limits   interac@ons  between  students  and  faculty  and   access  to  on-­‐campus  student-­‐support  services  
  • 17. CBE4CC Student  Performance  Repor@ng:     Essen@al  Requirements •  Caseload  based   •  Sensi@ve  to  known  predic@ve  indicators   •  Real-­‐@me,  ac@onable  course-­‐performance   informa@on   •  At-­‐a-­‐glance  usability   •  Fully  automatable  genera@on  and  delivery  
  • 18. CBE4CC Performance  Repor@ng  Within  LMS •  Basic  course-­‐sec@on-­‐level  repor@ng   •  Course-­‐sec@on  specific   •  Informa@on  segmented  across  mul@ple  reports   •  Restricted  access   •  Poten@ally  insensi@ve  to  key  performance  metrics   •  Enhanced  repor@ng  through  LMS  analy@cs   packages   •  More  flexible,  but  ojen  limited  to  pre-­‐defined  report   elements   •  Ojen  available  as  an  LMS  add-­‐on  at  addi@onal  cost  
  • 19. CBE4CC Moving  Beyond  the  Standard     End-­‐User  Experience •  Establish  the  structure  of  a  useful  student-­‐performance   report   •  Repor@ng  “wish  list”     •  Iden@fy  the  data  systems  and  sources  that  contain  the   relevant  informa@on   •  Student  informa@on  system/ERP   •  Case  management  system   •  Learning  management  system   •  Leverage  available  resources  to  assemble  and  deliver  final   report   •  Office  of  Research,  Analy@cs  &  Repor@ng,  staffed  by  team  of  report   writers,  data  analysts,  researchers,  and  database  administrators   •  Data  warehouse  and  sophis@cated  data  management  sojware  
  • 20. CBE4CC DMS   SIS   CMS   LMS   DW  
  • 21. CBE4CC Student  Informa3on   Course  Informa3on   Risk  Indicators   Last   Name   First   Name   Tartan   ID   Course   Term   Enrollment   Status   Week   Term   Progress   Course   Progress   Mid-­‐Term   Exam   Status   Average   Grade   Final   Grade   Unsuccessful   ALempt   On  Record   Mul3ple   Unsuccessful   ALempts   On  Record   Logins   Last  7  Days   Submissions   Last  7  Days   Risk   Level   Comments   Hilton   Davis   0652665   BIS-­‐1120   15/SP   Enrolled   7   35%   0%   N/A   .     .   No   No   5   0   High   No  Submissions  In  Week  1   Rasor   Robert   0564225   MAT-­‐2170   15/SP   Enrolled   7   35%   0%   N/A   71.00%   .   No   No   1   0   High   Very  Slow  Progress   Raston   Eric   0133647   CIS-­‐1510   15/SP   Enrolled   7   35%   52%   Pass   98.78%   .   No   No   2   0   Moderate   Low  Ac@vity   Raston   Eric   0133647   CIS-­‐2640   15/SP   Enrolled   7   35%   36%   .   96.90%   .   No   No   1   0   Moderate   Low  Ac@vity   Varney   Lisa   0369845   MAT-­‐2170   15/SP   Enrolled   7   35%   0%   N/A   .     .   No   No   1   0   High   No  Submissions  In  Week  1   Vinton   Samantha   0975632   BIS-­‐1120   15/SP   Enrolled   4   21%   0%   N/A   .     .   No   No   0   0   High   No  Submissions  In  Week  1   Vinton   Samantha   0975632   CIS-­‐1111   15/SP   Enrolled   4   21%   3%   .   100.00%   .   No   No   0   0   Moderate   Low  Ac@vity   Vinton   Samantha   0975632   CIS-­‐1130   15/SP   Enrolled   4   21%   5%   .   90.00%   .   No   No   0   0   Moderate   Low  Ac@vity   Vinton   Samantha   0975632   CIS-­‐1107   15/SP   Enrolled   4   21%   13%   .   100.00%   .   No   No   2   2   Low       Aston   Noah   0512897   CIS-­‐1140   15/SP   Enrolled   7   35%   18%   N/A   90.00%   .   No   No   6   0   Moderate   Low  Ac@vity   Barton   Emma   0221554   CIS-­‐1510   15/SP   Enrolled   7   35%   66%   Pass   96.82%   .   No   No   0   0   Moderate   Low  Ac@vity   Bosco   James   0398521   CIS-­‐1140   15/SP   Enrolled   7   35%   18%   N/A   107.50%   .   No   No   1   0   Moderate   Low  Ac@vity   Bosco   James   0398521   CIS-­‐2416   15/SP   Enrolled   7   35%   70%   N/A   99.50%   .   No   No   13   14   Low       Brunswik   Sylvia   0021056   CIS-­‐2426   15/SP   Enrolled   7   35%   37%   N/A   99.43%   .   No   No   2   0   Moderate   Low  Ac@vity   Clancy   Thomas   0648875   CIS-­‐1411   15/SP   Enrolled   7   35%   24%   N/A   99.62%   .   No   No   0   0   Moderate   Low  Ac@vity   Clancy   Thomas   0648875   CIS-­‐1140   15/SP   Enrolled   7   35%   73%   N/A   95.31%   .   No   No   7   4   Low       Colton   Daniel   0021557   CIS-­‐1107   15/SP   Enrolled   7   35%   25%   .   100.00%   .   No   No   0   0   Moderate   Low  Ac@vity   Davis   Benjamin   0364987   CIS-­‐2212   15/SP   Enrolled   7   35%   44%   .   92.53%   .   No   No   1   0   Moderate   Low  Ac@vity   Hanson   Holly   0864135   CIS-­‐1111   15/SP   Enrolled   4   21%   24%   .   100.00%   .   No   No   1   0   Moderate   Low  Ac@vity   Hanks   Kendra   0215477   CIS-­‐2640   15/SP   Enrolled   4   21%   17%   .   93.31%   .   No   No   0   0   Moderate   Low  Ac@vity   Harris   Stephanie   0677954   CIS-­‐1510   15/SP   Enrolled   .   .   100%   .   94.81%   A   .   .   .   .   .   .   Accelerate  IT  Caseload  Performance  Report   Academic  Coach:    Chris@na  Amato  
  • 22. CBE4CC Lessons  Learned •  Develop  a  full  partnership  between  student-­‐ support  and  IR/IT  personnel     •  Maximize  the  capabili@es  of  exis@ng  data  systems   in  ways  that  enhance  and  transcend  standard  end-­‐ user  applica@ons     •  Secure  faculty  buy-­‐in     •  Know  and  engage  other  impacted  stakeholders  
  • 24. CBE4CC About  Bellevue’s  Competency  Based   Program •  Launched  6  month  pilot  project  in  January  2014  for  our   Business  Sojware  Specialist  cer@ficate  program     •  Consists  of  6  courses  +  1  required  orienta@on  course   completed  in  a  quarter  system     •  Accepts  both  majors  and  non-­‐majors  who  need  the   course  as  part  of  another  program.     •  Program  con@nued  ajer  pilot  project  –  averaging   about  100  student  enrollments  per  quarter  and   growing  
  • 25. CBE4CC Navigator  Student  Support •  Handles  enrollment  interviews   •  Provides  entry  codes  for  our  students  to  register  for   courses   •  Teaches  the  orienta@on  course   •  Provides  support  and  checks  in  with  students   throughout  the  quarter   •  Collects  lots  of  data  stored  in  many  different  places     •  SmarterMeasure  Test  Results   •  Interview  Notes   •  Entry  Codes/Interest  Lists   •  Progress  Reports  from  Students   •  Progress  Updates  from  Course  Learning  Management  System/ Instructor  
  • 26. CBE4CC Faculty  Student  Support •  Routes  inquiries  to  Navigator  for  enrollment/interview   •  Works  with  Navigator  to  issue  entry  codes   •  Provides  support  and  checks  in  with  students   throughout  the  quarter   •  Collects  lots  of  data  stored  in  many  different  places     •  Canvas  Learning  Management  System  (par@cipa@on,  page   views,  assignment  comple@on,  interac@on  with  Instructor,  last   logged  in)   •  Other  course  sojware  such  as  MyITLab  progress   •  Feedback  from  Student  Navigator  
  • 27. CBE4CC The  Problem:  Managing  our  Data Ajer  the  first  quarter  of  our  pilot  project,  we  knew   we  had  to  get  a  handle  on  the  enormous  amount  of   data  that  we  were  collec@ng  to  ensure  our  students   were  on  track  and  would  be  successful  comple@ng   the  course.    
  • 28. CBE4CC Navigator  Data?  Many  files  in   OneDrive *this  is  only  about  1/3   of  the  files  (mostly   excel)  from  the  past  17   months!    
  • 29. CBE4CC Faculty  Solu@on:  Lots  of  hand  wriUen   notes! My  first  idea  to  track  progress  was  to  keep  lots  of   notes  which  quickly  became  a  problem.     They  weren’t  very  prety.     Or  very  func@onal.       But  they  helped  me  iden@fy  the   students  that  were  not  on  track.    
  • 30. CBE4CC Learning  Management  Analy@cs A  tradi@onal  online  course  analy@cs  –  Note  my  Sunday  deadlines   A  competency  based  course  with  varying  start  dates  –  no  official  deadlines  
  • 31. CBE4CC Communica@on  Breakdown There  was  a  communica@on  breakdown  between:   •  Faculty  and  Student   •  Navigator  and  Student   •  Faculty  and  Navigator   •  Everyone  and  data   Too  much  @me  was  spent  trying  to  answer  simple   ques@ons  –     •  “Is  this  student  enrolled  in  mul@ple  competency  based   courses?”   •  If  so,  are  they  performing  well  in  those  courses?      
  • 32. CBE4CC Implemen@ng  a  Solu@on We  needed  a  solu@on  that  helped  us  track  all  of  this   data   •  Without  spending  hours  trying  to  locate  the   spreadsheet  or  progress  report  on  the  OneDrive   •  Without  trying  to  locate  my  hand  writen  notes  or   my  own  self  created  progress  spreadsheets   •  Without  having  to  email  constantly  back  and  forth   with  the  navigator  to  check  in  on  a  student   •  Allows  for  a  quick  lookup,  progress  and  note   tracking    
  • 33. CBE4CC Implemen@ng  a  Solu@on I  created  a  web  based  tool  to  help  manage  our  data.        
  • 34. CBE4CC Basic  Student  Data  &  Search      
  • 35. CBE4CC Detailed  Student  Data,  Notes  &   Course  Plan      
  • 36. CBE4CC Visual  Representa@on  of  Course  Road   Map      
  • 37. CBE4CC Notes  on  Student  Progress  &   Communica@on      
  • 38. CBE4CC Track  Student  Progress  Per  Class      
  • 39. CBE4CC Other  Data  Tracked •  Interested  Student  Contact  Informa@on  &  Notes     •  File  Upload  for  SmarterMeasure  test  results  &   Orienta@on  assessment     •  Progress  Report  Web  Based  Form  to  allow  students   to  quickly  update  us     •  Automated  Progress  Report  Notes  from  Student    
  • 40. CBE4CC Wish  List/Pending  Development •  Import  data  from  Course  Learning  Management  Sojware     •  Import  data  from  external  tools  (MyITLab,  Cer@fica@on   Prac@ce  Exams)     •  Student  Portal  for  feedback,  entry  code  request  &  course   road  map  view     •  Extensive  analy@cs/averages  per  class  to  iden@fy  problems     •  Automated  student  alert  system  for  progress  updates/ concerns        
  • 41. CBE4CC What  we  have  learned •  Managing  student  data  is  a  MUST  for  a  CBE  program  to   support  the  faculty,  student  navigator  and  the   student’s  overall  success!   •  As  the  program  grows,  it  is  very  challenging  to  keep   track  of  which  students  are  coming  and  going   •  Having  a  tool  in  place  from  the  beginning  will  save  a  lot   of  data  entry!     •  Being  able  to  u@lize  the  tool  saves  a  lot  of  @me   searching  for  informa@on  and  follow  up  between   Faculty  and  Student  Navigator  and  Student.     •  Allows  faculty  to  be  informed  when  communica@ng   with  students  and  see  the  big  picture.   •  Everyone  can  be  on  the  same  page!        
  • 43. CBE4CC   Considera@ons •  What  problem  or  problems  can  data  help  your   ins@tu@on  solve?   •  Who  at  your  ins@tu@on  needs  to  be  involved  in   formula@ng  solu@ons  from  data?