Using Data to Improve Student SuccessFaculty Development Model - Competency-Based Education
1. Using Data to Improve
Student Success
Thursday,
June
4,
2015
Jason
Levin,
WGU
Bruce
Clayton
&
Chris@
Amato,
Sinclair
Community
College
Dena
Laney,
Bellevue
College
This
product
was
funded
in
part
by
a
grant
awarded
by
the
U.S.
Department
of
Labor’s
Employment
and
Training
Administra@on.
The
product
was
created
by
the
grantee
and
does
not
necessarily
reflect
the
official
posi@on
of
the
U.S.
Department
of
Labor.
The
Department
of
Labor
makes
no
guarantees,
warran@es,
or
assurances
of
any
kind,
express
or
implied,
with
respect
to
such
informa@on,
including
any
informa@on
on
linked
sites
and
including,
but
not
limited
to,
accuracy
of
the
informa@on
or
its
completeness,
@meliness,
usefulness,
adequacy,
con@nued
availability,
or
ownership.
3. About
WGU
The
principal
mission
of
Western
Governors
University
is
to
improve
quality
and
expand
access
to
post-‐secondary
educa;onal
opportuni;es
by
providing
a
means
for
individuals
to
learn
independent
of
;me
and
place
and
to
earn
competency-‐based
degrees
and
other
creden;als
that
are
credible
to
both
academic
ins;tu;ons
and
employers.
• 59,000
students,
growing
at
20%
annually
• Online,
non-‐profit
• Regionally
and
na@onally
accredited
• 76%
of
students
from
underserved
category
(Rural,
Minority,
Low
Income,
First
Genera@on
College
Student)
• All
students
are
full
@me
• 24%
Masters,
76%
Bachelors
• Four
colleges:
• Business
(35%)
• Health
Professionals
(19%)
• Informa@on
Technology
(17%)
• Teachers
College
(29%)
**
Only
NCATE
accredited
online
college
**
• Six
month
terms,
new
term
star@ng
on
the
first
of
every
month
• Tui@on
is
$2,890
per
term
• Competency
based,
self-‐paced,
asynchronous
5. Provide
differen@al
treatments
to
students
based
on
risk
classifica@on
Create
proac;ve
vs.
reac;ve
protocols
Use
all
available
data
about
a
student
at
any
given
@me
to
classify
student
risk
based
on
the
probability
making
term
OTP
Classifica@on
of
students
into
high,
medium,
and
low
risk
categories
is
dynamic
and
influenced
by
recent
behavior
Student
–
Faculty
Feedback
Student
Risk
Classifica@on
and
Interven@on
5
6. Above
Average
Average
Below
Average
Leaning
Green
Leaning
Red
Show
data
for
past
six
weeks
12. Ins@tu@onal
Feedback
Loop
Harris
Interac@ve
Survey
of
Alumni
WGU
(A)
National
(B)
Public
4
Year
(C)
Current
employment
status
%
%
%
Total
employed
89%
B
84%
86%
Employed
full-‐time
78%
74%
77%
Employed
part-‐time
8%
6%
5%
Self-‐employed
3%
4%
4%
Total
not
employed
11%
16%
14%
Not
employed,
but
looking
for
work
7%
8%
7%
Not
employed
and
not
looking
for
work/retired/homemaker/student
4%
8%
A
7%
A
Employed
in
same
field
as
degree
earned
(among
currently
employed)
83%
81%
83%
Graduates
2006-‐2009
Graduates
2010-‐2012
WGU
(A)
National
(B)
Public
4
year
(C)
WGU
(D)
National
(E)
Public
4
year
(F)
NET
CHANGE
in
income
from
prior
to
earning
degree
to
present
+
$18,600
+
$12,400
+
$16,600
+
$9,000
+
$8,500
+
$8,400
Source:
WGU
Harris
Study,
2012
12
14. CBE4CC
Ins@tu@onal & Programma@c Context
• Large
size.
Sinclair
serves
approximately
20,000
students
per
fall
and
spring
term.
• Significant
non-‐tradi3onal
student
popula3on.
• CBE
program:
self-‐paced
and
online.
15. CBE4CC
Challenges
• Suppor@ng
large
numbers
of
students
with
limited
student-‐support
resources
• Providing
adequate
academic
support
to
students
who
have
been
away
from
the
classroom
and
who
have
compe@ng
demands
on
their
@me
• Compensa@ng
for
an
instruc@onal
model
that
limits
interac@ons
between
students
and
faculty
and
access
to
on-‐campus
student-‐support
services
17. CBE4CC
Student Performance Repor@ng:
Essen@al Requirements
• Caseload
based
• Sensi@ve
to
known
predic@ve
indicators
• Real-‐@me,
ac@onable
course-‐performance
informa@on
• At-‐a-‐glance
usability
• Fully
automatable
genera@on
and
delivery
18. CBE4CC
Performance Repor@ng Within LMS
• Basic
course-‐sec@on-‐level
repor@ng
• Course-‐sec@on
specific
• Informa@on
segmented
across
mul@ple
reports
• Restricted
access
• Poten@ally
insensi@ve
to
key
performance
metrics
• Enhanced
repor@ng
through
LMS
analy@cs
packages
• More
flexible,
but
ojen
limited
to
pre-‐defined
report
elements
• Ojen
available
as
an
LMS
add-‐on
at
addi@onal
cost
19. CBE4CC
Moving Beyond the Standard
End-‐User Experience
• Establish
the
structure
of
a
useful
student-‐performance
report
• Repor@ng
“wish
list”
• Iden@fy
the
data
systems
and
sources
that
contain
the
relevant
informa@on
• Student
informa@on
system/ERP
• Case
management
system
• Learning
management
system
• Leverage
available
resources
to
assemble
and
deliver
final
report
• Office
of
Research,
Analy@cs
&
Repor@ng,
staffed
by
team
of
report
writers,
data
analysts,
researchers,
and
database
administrators
• Data
warehouse
and
sophis@cated
data
management
sojware
21. CBE4CC
Student
Informa3on
Course
Informa3on
Risk
Indicators
Last
Name
First
Name
Tartan
ID
Course
Term
Enrollment
Status
Week
Term
Progress
Course
Progress
Mid-‐Term
Exam
Status
Average
Grade
Final
Grade
Unsuccessful
ALempt
On
Record
Mul3ple
Unsuccessful
ALempts
On
Record
Logins
Last
7
Days
Submissions
Last
7
Days
Risk
Level
Comments
Hilton
Davis
0652665
BIS-‐1120
15/SP
Enrolled
7
35%
0%
N/A
.
.
No
No
5
0
High
No
Submissions
In
Week
1
Rasor
Robert
0564225
MAT-‐2170
15/SP
Enrolled
7
35%
0%
N/A
71.00%
.
No
No
1
0
High
Very
Slow
Progress
Raston
Eric
0133647
CIS-‐1510
15/SP
Enrolled
7
35%
52%
Pass
98.78%
.
No
No
2
0
Moderate
Low
Ac@vity
Raston
Eric
0133647
CIS-‐2640
15/SP
Enrolled
7
35%
36%
.
96.90%
.
No
No
1
0
Moderate
Low
Ac@vity
Varney
Lisa
0369845
MAT-‐2170
15/SP
Enrolled
7
35%
0%
N/A
.
.
No
No
1
0
High
No
Submissions
In
Week
1
Vinton
Samantha
0975632
BIS-‐1120
15/SP
Enrolled
4
21%
0%
N/A
.
.
No
No
0
0
High
No
Submissions
In
Week
1
Vinton
Samantha
0975632
CIS-‐1111
15/SP
Enrolled
4
21%
3%
.
100.00%
.
No
No
0
0
Moderate
Low
Ac@vity
Vinton
Samantha
0975632
CIS-‐1130
15/SP
Enrolled
4
21%
5%
.
90.00%
.
No
No
0
0
Moderate
Low
Ac@vity
Vinton
Samantha
0975632
CIS-‐1107
15/SP
Enrolled
4
21%
13%
.
100.00%
.
No
No
2
2
Low
Aston
Noah
0512897
CIS-‐1140
15/SP
Enrolled
7
35%
18%
N/A
90.00%
.
No
No
6
0
Moderate
Low
Ac@vity
Barton
Emma
0221554
CIS-‐1510
15/SP
Enrolled
7
35%
66%
Pass
96.82%
.
No
No
0
0
Moderate
Low
Ac@vity
Bosco
James
0398521
CIS-‐1140
15/SP
Enrolled
7
35%
18%
N/A
107.50%
.
No
No
1
0
Moderate
Low
Ac@vity
Bosco
James
0398521
CIS-‐2416
15/SP
Enrolled
7
35%
70%
N/A
99.50%
.
No
No
13
14
Low
Brunswik
Sylvia
0021056
CIS-‐2426
15/SP
Enrolled
7
35%
37%
N/A
99.43%
.
No
No
2
0
Moderate
Low
Ac@vity
Clancy
Thomas
0648875
CIS-‐1411
15/SP
Enrolled
7
35%
24%
N/A
99.62%
.
No
No
0
0
Moderate
Low
Ac@vity
Clancy
Thomas
0648875
CIS-‐1140
15/SP
Enrolled
7
35%
73%
N/A
95.31%
.
No
No
7
4
Low
Colton
Daniel
0021557
CIS-‐1107
15/SP
Enrolled
7
35%
25%
.
100.00%
.
No
No
0
0
Moderate
Low
Ac@vity
Davis
Benjamin
0364987
CIS-‐2212
15/SP
Enrolled
7
35%
44%
.
92.53%
.
No
No
1
0
Moderate
Low
Ac@vity
Hanson
Holly
0864135
CIS-‐1111
15/SP
Enrolled
4
21%
24%
.
100.00%
.
No
No
1
0
Moderate
Low
Ac@vity
Hanks
Kendra
0215477
CIS-‐2640
15/SP
Enrolled
4
21%
17%
.
93.31%
.
No
No
0
0
Moderate
Low
Ac@vity
Harris
Stephanie
0677954
CIS-‐1510
15/SP
Enrolled
.
.
100%
.
94.81%
A
.
.
.
.
.
.
Accelerate
IT
Caseload
Performance
Report
Academic
Coach:
Chris@na
Amato
22. CBE4CC
Lessons Learned
• Develop
a
full
partnership
between
student-‐
support
and
IR/IT
personnel
• Maximize
the
capabili@es
of
exis@ng
data
systems
in
ways
that
enhance
and
transcend
standard
end-‐
user
applica@ons
• Secure
faculty
buy-‐in
• Know
and
engage
other
impacted
stakeholders
24. CBE4CC
About Bellevue’s Competency Based
Program
• Launched
6
month
pilot
project
in
January
2014
for
our
Business
Sojware
Specialist
cer@ficate
program
• Consists
of
6
courses
+
1
required
orienta@on
course
completed
in
a
quarter
system
• Accepts
both
majors
and
non-‐majors
who
need
the
course
as
part
of
another
program.
• Program
con@nued
ajer
pilot
project
–
averaging
about
100
student
enrollments
per
quarter
and
growing
25. CBE4CC
Navigator Student Support
• Handles
enrollment
interviews
• Provides
entry
codes
for
our
students
to
register
for
courses
• Teaches
the
orienta@on
course
• Provides
support
and
checks
in
with
students
throughout
the
quarter
• Collects
lots
of
data
stored
in
many
different
places
• SmarterMeasure
Test
Results
• Interview
Notes
• Entry
Codes/Interest
Lists
• Progress
Reports
from
Students
• Progress
Updates
from
Course
Learning
Management
System/
Instructor
26. CBE4CC
Faculty Student Support
• Routes
inquiries
to
Navigator
for
enrollment/interview
• Works
with
Navigator
to
issue
entry
codes
• Provides
support
and
checks
in
with
students
throughout
the
quarter
• Collects
lots
of
data
stored
in
many
different
places
• Canvas
Learning
Management
System
(par@cipa@on,
page
views,
assignment
comple@on,
interac@on
with
Instructor,
last
logged
in)
• Other
course
sojware
such
as
MyITLab
progress
• Feedback
from
Student
Navigator
27. CBE4CC
The Problem: Managing our Data
Ajer
the
first
quarter
of
our
pilot
project,
we
knew
we
had
to
get
a
handle
on
the
enormous
amount
of
data
that
we
were
collec@ng
to
ensure
our
students
were
on
track
and
would
be
successful
comple@ng
the
course.
28. CBE4CC
Navigator Data? Many files in
OneDrive
*this
is
only
about
1/3
of
the
files
(mostly
excel)
from
the
past
17
months!
29. CBE4CC
Faculty Solu@on: Lots of hand wriUen
notes!
My
first
idea
to
track
progress
was
to
keep
lots
of
notes
which
quickly
became
a
problem.
They
weren’t
very
prety.
Or
very
func@onal.
But
they
helped
me
iden@fy
the
students
that
were
not
on
track.
30. CBE4CC
Learning Management Analy@cs
A
tradi@onal
online
course
analy@cs
–
Note
my
Sunday
deadlines
A
competency
based
course
with
varying
start
dates
–
no
official
deadlines
31. CBE4CC
Communica@on Breakdown
There
was
a
communica@on
breakdown
between:
• Faculty
and
Student
• Navigator
and
Student
• Faculty
and
Navigator
• Everyone
and
data
Too
much
@me
was
spent
trying
to
answer
simple
ques@ons
–
• “Is
this
student
enrolled
in
mul@ple
competency
based
courses?”
• If
so,
are
they
performing
well
in
those
courses?
32. CBE4CC
Implemen@ng a Solu@on
We
needed
a
solu@on
that
helped
us
track
all
of
this
data
• Without
spending
hours
trying
to
locate
the
spreadsheet
or
progress
report
on
the
OneDrive
• Without
trying
to
locate
my
hand
writen
notes
or
my
own
self
created
progress
spreadsheets
• Without
having
to
email
constantly
back
and
forth
with
the
navigator
to
check
in
on
a
student
• Allows
for
a
quick
lookup,
progress
and
note
tracking
39. CBE4CC
Other Data Tracked
• Interested
Student
Contact
Informa@on
&
Notes
• File
Upload
for
SmarterMeasure
test
results
&
Orienta@on
assessment
• Progress
Report
Web
Based
Form
to
allow
students
to
quickly
update
us
• Automated
Progress
Report
Notes
from
Student
40. CBE4CC
Wish List/Pending Development
• Import
data
from
Course
Learning
Management
Sojware
• Import
data
from
external
tools
(MyITLab,
Cer@fica@on
Prac@ce
Exams)
• Student
Portal
for
feedback,
entry
code
request
&
course
road
map
view
• Extensive
analy@cs/averages
per
class
to
iden@fy
problems
• Automated
student
alert
system
for
progress
updates/
concerns
41. CBE4CC
What we have learned
• Managing
student
data
is
a
MUST
for
a
CBE
program
to
support
the
faculty,
student
navigator
and
the
student’s
overall
success!
• As
the
program
grows,
it
is
very
challenging
to
keep
track
of
which
students
are
coming
and
going
• Having
a
tool
in
place
from
the
beginning
will
save
a
lot
of
data
entry!
• Being
able
to
u@lize
the
tool
saves
a
lot
of
@me
searching
for
informa@on
and
follow
up
between
Faculty
and
Student
Navigator
and
Student.
• Allows
faculty
to
be
informed
when
communica@ng
with
students
and
see
the
big
picture.
• Everyone
can
be
on
the
same
page!
43. CBE4CC
Considera@ons
• What
problem
or
problems
can
data
help
your
ins@tu@on
solve?
• Who
at
your
ins@tu@on
needs
to
be
involved
in
formula@ng
solu@ons
from
data?