1. Selling Your Home

3. My Company – Real Living 2002Launches as the 7th largest real estate brokerage in America. 2006Named the Most Productive Agents In The Nation – REALTOR® MAGAZINE 2008Named The Most Promising New Brand – the Swanepoel TRENDS Report. 2009Merges with GMAC Real Estate to create one of America’s leading residential real estate firms with the right agents, marketing and technology to provide you with outstanding service.

5. Establish clear expectations. I will explain the roles I play and how we will work together.

6. Commit to a plan. I will design a plan to deliver on those expectations.

7. Perform the service. I will deliver on my commitment.

8. Solicit your feedback. You will be asked to complete a survey which will be used to measure and evaluate my performance.*Percentage based on 2009 Customer Satisfaction Survey.

9. Our National Satisfaction Rating for 2009 Our buyer and seller clients awarded us with a 96% Customer Satisfaction Rating for 2009. Through the annual National Association of Realtors Profile of Buyers and Sellers we are able to compare ourselves against a national average. Our rating is far above the industry satisfaction rating. While the NAR survey does employ slightly different language, the results speak for themselves. All above, 2009 GMAC Real Estate survey results. Throughout 2010 GMAC Real Estate brokerages will be rebranding to Real Living.

10. My Roles and Responsibilities I will listen to your goals, always be responsive, share customer feedback promptly and use my professional skills to assure your home sells quickly. Trusted AdvisorSM Comparative Home Analysis Pricing Listing Merchandising Recommendations Estimate of Proceeds Financing Options Seller Disclosure Documents Seller Updates Customer Feedback

11. My Roles and Responsibilities Skilled I will help you evaluate offers and steadfastly represent your interests throughout the sale, always respecting your confidentiality. NegotiatorSM Review Offers Answer Objections Expedite Buyer’s Offer Negotiate Price and Terms Contract Contingencies Finalize Purchase Agreement Complete Negotiations

12. My Roles and Responsibilities Expert I will develop and implement a 360º Marketing plan, and work to ensure that the sale is finalized, smoothly and efficiently to your satisfaction. FacilitatorSM Yard Sign Multiple Listing Service Marketing • Internet • Direct Mail • Listing Ads • In & Out-of-Town Buyer Contacts Showings Open Houses Inspections Property Survey Closing Possession Promote to Real Living Agents Promote to Local Real Estate Agents

13. The Premier Service® Survey Your Opinion is Important! Complete a survey from an independent research company. Survey Purpose Enables me to document and track my performance. Ensures a continued record of superior service that no other company can match.

14. My Customer Satisfaction Rating 97% Customer Satisfaction Rating for January 2007 to Present. Nancy knew we were apprehensive about selling our home. But she explained everything and was always available to answer questions. Her knowledge of negotiating made the process go smoothly. She was invaluable! Bill and Sue Bradley We had shopped around for a Realtor because our last experience was not pleasant. But when Nancy explained how she and her company worked with sellers – and that she was willing to put her promises in writing – it just seemed to be the way to go. And we weren’t disappointed! The sale went great and we would not hesitate to recommend Nancy! Jeff and Mary Horwith

15. I Am Available to You in Many Ways! Office Phone: Cell Phone: Email: Facebook: Twitter: LinkedIn: My Web Site: MyRealLiving 2.0 My policy on returning calls:

16. Meet My Team Anytime. Anywhere. Everyday. Everywhere. At Your Service Name – Office Manager Name – LPA Name – Marketing / Showing Coordinator Name – Mortgage Consultant

17. Agents Across The Nation If your needs are outside of our local market, I can connect you to another equally qualified and dedicated Real Living Professional with local expertise and a proven record of success and customer satisfaction. Premier Service® Real Living Real Estate Agents acting on your behalf as your Trusted AdvisorSM, Skilled NegotiatorSM and Expert FacilitatorSM. Consider me your connection to a rewarding real estate experience.

18. What is your timeline? Are you in need of pre-foreclosure or short sale assistance? Are there contingencies associated with the transaction? Would you like assistance in staging your home? Real Steps – Getting Started

20. Guide to developing listing priceReal Steps – The Science of Pricing Your Home What is Your Home Worth? Comparative Home Analysis –

23. Curb appeal and décor

25. Competition from other homes

27. My Advantage – 360º Marketing An Exclusive Program of Real Living

28. 360° Marketing Integration System Digital • Mobile • Traditional Get to the MarketFirst & Fast

29. Real Estate Consumers

31. Median Household Income – $73,100I have access to the latest research and findings on home buying behavior. Source: National Association of Realtors, Profile of Home Buyers and Sellers 2009

32. Digital Marketing Where the Buyers Are

33. Real Living Web Sites – RealLiving.com The Most Important Place to List Your Home •Nearly 1.15 million page views each month •Newest listings – featured attention •Post on our national syndicated sites and the local multiple listing service With Real Time Listings I can put your house on the market right now. With a click, your listing goes on Real Living.com and on all of our syndicated internet sites. Your house is the newest and the fastest.

36. View number of showings

38. Save home searches

39. Receive personalized e-mail alerts from me – when your home matches their criteria

41. Web Advertising

44. Listing Enhancements – Property Web sites http://YourAddress.RealLiving.com • Easy to market • Easy for buyers to find online

46. Pinpoint a specific address or area

48. Post on Web site

51. Links to Real Living Web sites

53. Mobile Marketing Anytime, Anywhere Convenience. Click button Enter your phone number Instant connection Show photos and info on your computer

54. Mobile Marketing Text Me Now Immediate connection to potential buyers

55. Traditional Marketing Finding Buyers in the Real World

56. Traditional Marketing – On Location Yard Signs Open Houses

57. Traditional Marketing – Newspaper Advertising Eye Catching Ads Readers are directed to web site for more information

58. Traditional Marketing – Direct Mail Advertising “For Sale” postcards with photos, information and features Target mailings by zip code, streets, demographic information

60. Agent marketing materials

61. Property marketing materials

62. Listing syndication to over 20 of the most popular real estate Web sites including these top luxury web sites:

63. LuxuryRealEstate.com - #1 luxury real estate site in the world

64. UniqueHomes.com

65. UniqueGlobalEstate.com

66. WallStreetJournal.com

67. duPontRegistry.com

70. Closing dates

71. Inclusion of accessories or fixturesWriting the contract – Get it on paper Managing the inspection, property survey Professional service with you every step of the way.

72. Access to Federal, State and Local Programs Incentives for Home Sales There are many local, regional and national programs which assist home buyers. I can work with buyers to help them use these programs to purchase your home. I can help you access these programs to purchase your next home.

73. Equal Housing Opportunity Everyone benefits from an open housing market. Restrictions limit the pool of homes for sale and hinder those who are hoping to sell. Federal Law – Right of Every Buyer.

74. Let’s Get To Work! My Mission To help you attain the highest possible price in the shortest amount of time while negotiating the details and steadfastly representing your interests. I’m ready to put Premier Service® to work for you! Mary MyersGRI, ABR