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1
THE IMC TOOLS
USED FOR
COMMUNICATION OF
Presentation Flow
 Introduction
 Brands Of Coca Cola
 The Promotional Mix Of Coca Cola
 Advertising
 Direct Marketing
 Interactive/Internet Marketing
 Sales Promotion
 Publicity/Public Relations
 Personal Selling
 Conclusions
 Source Of Information
2
Introduction
 Coca-Cola was invented in May 1886 by Dr. John S. Pemberton in
Atlanta, Georgia. The name "Coca-Cola" was suggested by Dr.
Pemberton's bookkeeper, Frank Robinson.
 Coca-Cola currently offers more than 500 brands in over 200 countries
and serves over 1.6 billion servings each day.
 The company operates a franchised distribution system dating from
1889 where The Coca-Cola Company only produces syrup concentrate
which is then sold to various bottlers throughout the world who hold an
exclusive territory.
 Coca-cola was asked by the Indian government to leave the country
along with I.B.M in 1977 due to investment violations.
 It re-entered India in 1993. Since then its operations have grown
rapidly through a model that supports bottling operations, both
company owned as well as locally owned and includes over 7,000
Indian distributors and more than 1.3 million retailers. 3
4
Brands Of Coca-Cola India
The Promotional Mix:Tools Of IMC
5
Advertising
Direct Marketing
Interactive/
Internet Marketing
Sales Promotion
Publicity/Public
Relations
Personal Selling
Advertising
 Advertising is defined as any paid form of non personal communication about
an organization, product, service, or idea by an identified sponsor.
 Coca-Cola uses the concept of aggressive advertising to promote its products.
Thus advertising is the most important marketing tool for the company as it
has to cater mass consumer markets. They mainly does national advertising.
 Company introduces different themes and concepts to sell their product and
advertises mainly in electronic media and out of home advertising. These
advertisements build brand image and create awareness.
 Big names of Indian film industry mainly become the brand ambassadors of
the Company.
 Throughout the years, the slogans of the Coca-Cola have been memorable.
For E.g.
 Thanda Matlab Cola-Cola
 Jo chaho ho jae Cola-Cola enjoy
 Coca-Cola-Piyo sir utha ke
 Brrrrrrr!!! 6
Mediums Of Advertising
 The mediums of advertising used by Coca-Cola are:
 Print media:
 They print media for advertisement. Although very rare, they
have a separate department for print media.
 Point Of Sale Materials:
 Point of sale material this includes: Posters and Stickers
display in the stores and in different areas. It also includes:
Vizi cooler
Freezers
Display racks
7
T.V Commercials
 As everybody know that TV is a most common entertaining medium so TV
commercials is one of the most attractive way of doing advertisement. So
Coca Cola Company does regular TV commercials on different channels.
 It focuses on both the urban as well as the rural India with its advertisements.
 In the summer of 2011, Coca-Cola introduced the new Brrrrr!! Ad and
featured Imran Khan as the brand ambassador.
8
Outdoor Advertising
 Coca cola is very much conscious about their billboards and hoardings. They
have so many sites in different locations for their billboards.
 Billboards are usually found at cross roads, buildings, shops.
 Also in India the Coca-cola can be seen painted on walls, bus stands, dhabas
etc focusing in rural areas if India.
9
Direct Marketing
 Coca-Cola uses direct marketing in many ways. First, the company
partners with various restaurants, movie theaters, etc. to carry its product.
 This way, when a customer orders a drink, the only brand they are offered
is Coca-Cola, which forces them to buy a drink from that brand. By doing
this, Coke forces out other competition, and keeps the restaurants, or other
businesses, purchasing their product over and over again.
Eg. Mc Donalds.
 According to mobilemarketingmagazine.com, Coke uses mobile graphics
and texts to appeal to markets on a more personal level.
 Coca Cola also sponsors various sporting events in India and around the
world in events like Cricket, Football, and Motor Racing etc.
10
Interactive/Internet Marketing
 Coca-Cola uses the internet to promote its products. The company has its own
website, which is quite simple to navigate through. The website allows
customers to become interactive through various games, contests, shopping,
and through a special section of the website that enables consumers to find out
how they can help their community.
 Also in the modern era of communication and networking, the company uses
various social networking sites like Facebook, YouTube, Twitter to connect
with the consumers.
 The internet marketing thus helps to reach to those consumers who cant afford
to spend time on T.V and are always online.
11
Sales Promotion
 A sales promotion is an activity that is implemented to boost the sales of a
product or service temporarily. Coca-Cola does sales promotion in two ways
to quickly increase sales.
 1. Consumer - Oriented sales promotion:
 Getting Shelves
 Eye Catching Position
 Under The Crown Scheme
 2. Trade - Oriented sales promotion:
 Discounts to retailers and stores
 Return back allowances
 Merchandising assets
 Free goods or free tours 12
Publicity/Public Relations
 Publicity refers to non personal communications regarding an
organization, product, service or idea not directly paid or run under
identified sponsorship.
 Today, the company can still use word of mouth advantage. For instance,
when Coke produces a new product, and someone on their lunch break
purchases that new product, and enjoys it, they will tell others in the office
about how great the new product is. This will cause others to purchase the
product, and in-turn increase sales.
 Public relations is defined as “the management function which evaluates
public attitudes, identifies the policies and procedures of an individual and
organization with public interest, and executes a program of action to earn
public understanding and acceptance”.
 Coca-Cola can address law suits, rumors, stories, new products, and
activities. There is also a section of the website devoted to investors. Here,
current, or future, investors can access financial statements and up-to-the-
minute stock information. 13
Publicity/Public Relations
 The Coca-Cola India is also undertaking some projects as a part of their social
cause and part of the corporate social responsibility.
 The support my school campaign along with NDTV has Sachin Tendulkar as the
brand ambassador.
 The project Unnati focuses on more yield of mangoes to farmers.
 Coca Cola also Sponsors events in cricket and music.
14
Personal Selling
 Coca-Cola has many salespeople, who are individuals representing the
company to communicate, sell, service, and build relationships with
customers.
 These salespeople promote their product to different customers within
their regions, and once they sustain a customer, they sell their products
to them and service them many times per week.
 These individuals form close relationships with the customers in order
to continue business with them.
 Thus though minimum, the company also thus have many sales people
for personal selling.
15
Conclusions
 From our study we can conclude that:
 For any company to reach the peak in today’s competitive era, has to use
each and every component of the promotional mix.
 By understanding Coca-Cola we can say it the company is using its
promotional mix in an effective and efficient manner.
 That is the reason why Coca-Cola is the market leader and one of the
most valuable brands in the whole world.
 Apart from being the most valuable brand, it also gives importance to
CSR activities.
16
17

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The imc tools used for communication of cocacola

  • 1. 1 THE IMC TOOLS USED FOR COMMUNICATION OF
  • 2. Presentation Flow  Introduction  Brands Of Coca Cola  The Promotional Mix Of Coca Cola  Advertising  Direct Marketing  Interactive/Internet Marketing  Sales Promotion  Publicity/Public Relations  Personal Selling  Conclusions  Source Of Information 2
  • 3. Introduction  Coca-Cola was invented in May 1886 by Dr. John S. Pemberton in Atlanta, Georgia. The name "Coca-Cola" was suggested by Dr. Pemberton's bookkeeper, Frank Robinson.  Coca-Cola currently offers more than 500 brands in over 200 countries and serves over 1.6 billion servings each day.  The company operates a franchised distribution system dating from 1889 where The Coca-Cola Company only produces syrup concentrate which is then sold to various bottlers throughout the world who hold an exclusive territory.  Coca-cola was asked by the Indian government to leave the country along with I.B.M in 1977 due to investment violations.  It re-entered India in 1993. Since then its operations have grown rapidly through a model that supports bottling operations, both company owned as well as locally owned and includes over 7,000 Indian distributors and more than 1.3 million retailers. 3
  • 5. The Promotional Mix:Tools Of IMC 5 Advertising Direct Marketing Interactive/ Internet Marketing Sales Promotion Publicity/Public Relations Personal Selling
  • 6. Advertising  Advertising is defined as any paid form of non personal communication about an organization, product, service, or idea by an identified sponsor.  Coca-Cola uses the concept of aggressive advertising to promote its products. Thus advertising is the most important marketing tool for the company as it has to cater mass consumer markets. They mainly does national advertising.  Company introduces different themes and concepts to sell their product and advertises mainly in electronic media and out of home advertising. These advertisements build brand image and create awareness.  Big names of Indian film industry mainly become the brand ambassadors of the Company.  Throughout the years, the slogans of the Coca-Cola have been memorable. For E.g.  Thanda Matlab Cola-Cola  Jo chaho ho jae Cola-Cola enjoy  Coca-Cola-Piyo sir utha ke  Brrrrrrr!!! 6
  • 7. Mediums Of Advertising  The mediums of advertising used by Coca-Cola are:  Print media:  They print media for advertisement. Although very rare, they have a separate department for print media.  Point Of Sale Materials:  Point of sale material this includes: Posters and Stickers display in the stores and in different areas. It also includes: Vizi cooler Freezers Display racks 7
  • 8. T.V Commercials  As everybody know that TV is a most common entertaining medium so TV commercials is one of the most attractive way of doing advertisement. So Coca Cola Company does regular TV commercials on different channels.  It focuses on both the urban as well as the rural India with its advertisements.  In the summer of 2011, Coca-Cola introduced the new Brrrrr!! Ad and featured Imran Khan as the brand ambassador. 8
  • 9. Outdoor Advertising  Coca cola is very much conscious about their billboards and hoardings. They have so many sites in different locations for their billboards.  Billboards are usually found at cross roads, buildings, shops.  Also in India the Coca-cola can be seen painted on walls, bus stands, dhabas etc focusing in rural areas if India. 9
  • 10. Direct Marketing  Coca-Cola uses direct marketing in many ways. First, the company partners with various restaurants, movie theaters, etc. to carry its product.  This way, when a customer orders a drink, the only brand they are offered is Coca-Cola, which forces them to buy a drink from that brand. By doing this, Coke forces out other competition, and keeps the restaurants, or other businesses, purchasing their product over and over again. Eg. Mc Donalds.  According to mobilemarketingmagazine.com, Coke uses mobile graphics and texts to appeal to markets on a more personal level.  Coca Cola also sponsors various sporting events in India and around the world in events like Cricket, Football, and Motor Racing etc. 10
  • 11. Interactive/Internet Marketing  Coca-Cola uses the internet to promote its products. The company has its own website, which is quite simple to navigate through. The website allows customers to become interactive through various games, contests, shopping, and through a special section of the website that enables consumers to find out how they can help their community.  Also in the modern era of communication and networking, the company uses various social networking sites like Facebook, YouTube, Twitter to connect with the consumers.  The internet marketing thus helps to reach to those consumers who cant afford to spend time on T.V and are always online. 11
  • 12. Sales Promotion  A sales promotion is an activity that is implemented to boost the sales of a product or service temporarily. Coca-Cola does sales promotion in two ways to quickly increase sales.  1. Consumer - Oriented sales promotion:  Getting Shelves  Eye Catching Position  Under The Crown Scheme  2. Trade - Oriented sales promotion:  Discounts to retailers and stores  Return back allowances  Merchandising assets  Free goods or free tours 12
  • 13. Publicity/Public Relations  Publicity refers to non personal communications regarding an organization, product, service or idea not directly paid or run under identified sponsorship.  Today, the company can still use word of mouth advantage. For instance, when Coke produces a new product, and someone on their lunch break purchases that new product, and enjoys it, they will tell others in the office about how great the new product is. This will cause others to purchase the product, and in-turn increase sales.  Public relations is defined as “the management function which evaluates public attitudes, identifies the policies and procedures of an individual and organization with public interest, and executes a program of action to earn public understanding and acceptance”.  Coca-Cola can address law suits, rumors, stories, new products, and activities. There is also a section of the website devoted to investors. Here, current, or future, investors can access financial statements and up-to-the- minute stock information. 13
  • 14. Publicity/Public Relations  The Coca-Cola India is also undertaking some projects as a part of their social cause and part of the corporate social responsibility.  The support my school campaign along with NDTV has Sachin Tendulkar as the brand ambassador.  The project Unnati focuses on more yield of mangoes to farmers.  Coca Cola also Sponsors events in cricket and music. 14
  • 15. Personal Selling  Coca-Cola has many salespeople, who are individuals representing the company to communicate, sell, service, and build relationships with customers.  These salespeople promote their product to different customers within their regions, and once they sustain a customer, they sell their products to them and service them many times per week.  These individuals form close relationships with the customers in order to continue business with them.  Thus though minimum, the company also thus have many sales people for personal selling. 15
  • 16. Conclusions  From our study we can conclude that:  For any company to reach the peak in today’s competitive era, has to use each and every component of the promotional mix.  By understanding Coca-Cola we can say it the company is using its promotional mix in an effective and efficient manner.  That is the reason why Coca-Cola is the market leader and one of the most valuable brands in the whole world.  Apart from being the most valuable brand, it also gives importance to CSR activities. 16
  • 17. 17