RICARDO JIMENEZ – DETAILED LINKEDIN PROFILE

1. RICARDO JIMENEZ – DETAILED LINKEDIN PROFILE
Greater Atlanta Area | Telecommunications | Wireless | rj.telecom@yahoo.com
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Results-Oriented Leader / Sr. Technical Career Professional; equipped with a proven track record of performing high-level
projects, collection/analysis activities, developing and supporting reporting metrics; proactively monitoring and controlling complex
multi-platform system integrations and strategic performance development planning; background in Wireless & Wireline Network
Telecommunications: Technical - RAN & Field Operations / RF Engineering / Installation, Maintenance and Repair,
providing high quality of service and customer satisfaction; worked with cross-functional initiatives for process and service
improvements to maximize systems availability; successfully managing all levels of internal & external customer / partner
relationships, consistently producing high quality deliverables and technical solutions in support of productivity, best costs, goals and
business objectives.
• Regional RF Engineer Capacity-Traffic / Optimization / Performance; provided independent technical leadership, subject
matter expertise, and act as single point of contact for all aspects of cell traffic engineering, forecasting, growth trending, project
deliverables, and capacity resolutions of the CDMA 3G1X voice/data network’s located across the Utah / Southern Idaho region.
• Sr. Engineer System Performance; managed, monitored, improved hourly system performance and optimizing the market’s
cellular network CDMA 3G1X voice/data systems; which included areas with over 1500 cellsites; multiple carriers and switches;
reducing outages and service affecting issues; facilitating multi-layered performance and operations improvement projects.
• Services Technician; experience in providing high quality customer services, managing and implementing complex installations,
maintenance and repair of analog/digital telecommunications; including voice, data, electronic equipment, cables, wires, jacks,
telephone systems, special circuits; for residential and large business customers.
• Outside Plant Facilities; performed construction management operations in connection with; cable splicing, drop wires,
grounding, bonding and terminals; installation, rearrangement, maintenance and repair of outside plant and fiber optic facilities;
providing and restoring vital telecommunication services to the public.
QUALIFICATION HIGHLIGHTS
● Leadership / Technical Expertise ● Communication / Independent ● Problem Solving / Troubleshooter
● Catalysts / Ideas / Improvements ● Logical / Rational / Reasoning ● Analytical / Theoretical / Abstract
● Organization / Develop / Purpose ● Innovative / Original Thinking ● Flexibility / Adaptable / Tolerant
● Task / Focused / Meet Challenges ● Performance / Exceeding Goals ● Essential / Simplicity / Efficiency
ENGINEERING & TECHNOLOGY EXPERIENCE
Wireless Technologies: ● Huawei – (CSOFTX3000 - Soft Switch, BSC6680 - Base Station Controller, BTS3900 - Base
Transceiver Station, M2000 - Mobile Element Management System, PRS - Performance Report
Suite, MML Command Ref), RAN, BSC, IS95, IS-2000, CDMA2000 1X, 3G1X, VOICE, DATA,
EVDO, PTT, IDEN; Alcatel - Lucent MSC: 5E/ECP/OMP & BTS - Mini Cell, Flexent Mod Cells
1.0, 2.0, 3.0, 4.0, 4.0B, Apxrcv Forms, OMP Shell, Craft Shell, Control & Display - Cartoon Page.
RF Performance: ● Autopace, Prospect Vallent & Special Eng Studies, SLOPE – Forecast & Trend Analysis, FLUX
– EVDO T1 Capacity, FACTS T1 Ordering Process, Nwk On Air Notification Tool, ALU PP & T1
Tool, Capacity Traffic Offload Tool, Perf Web Page, Real Time, ODBC Server Direct – (Prospect,
Adjunct Database, Geoplan), ROP, SSAT Trending Tool, ZITE Translation Mapping Tool, Falcon,
STAT, SkyHawk, SkyNet, SiteMod, Siterra, OMP/NCI, NetWatch, Handoff Matrix, Call Mapper,
IDEN: (NetWatch RF Helper, SkyNet, Scotty OMC, Wizard, Actix, Agilent, Invex, Windcatcher).
RF Design: ● MapInfo, Delorme Street Atlas, Microsoft Streets and Trips, Training: (Geoplan, Cell - Designer,
Planet EV 4.X Propagation Network Planning Tool).
Test Equipment: ● DataPro DT, WaveTrak, Actix - IQ Analyzer, Safeco, DataPro DM, Safeco, HP Viper Pilot
Scanner, Qualcomm Handset Pilot Scanner, Camarco Baseline Drive Testing, Sunrise Telecom and
T-Bird T1 Testers, Site Master Cable Analyzer, Tektronix YBT250 Base Station Transmitter and
Interference Analyzer.
Computer Applications: ● MS Office – (MS Project, Access, PowerPoint, Excel, Word, Outlook), Lotus Notes, SQL, K-
Shell Scripting, Oracle, Sun Solaris 2.X , UNIX, ODBC, Informix, Acrobat Writer, Procom Plus,
Exceed Emulator, Secured ID / OSSNET, VPN, SANE OMP Access, Telnet, FTP, Trouble Tickets –
(Remedy NRB & NNOC, Clarify - IDEN NTS & CDMA CMTS), Windows NT/2000/2003/XP.
Telecom Operations: ● Analog / Digital Communications, Voice, Data, Electronic Ancillary Equipment, Cables, Wires,
Jacks, Grounding, Bonding, Terminals, Outside Plant Facilities, Telephone Systems, Special Ckts,
Fiber Fed DS3 Carriers, Litespan 2000, DDM 1000, DDM 2000, SLC 96, SLC Series 5, ISDN, DS1,
POTS, GST, DID, 4WIRE CKTS.
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2. RICARDO JIMENEZ
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PROFESSIONAL ACCOMPLISHMENTS / SELECTED KEY PROJECTS
Organization / Management
• Technical leader, subject matter expert, and acted as single point of contact for all aspects of cell traffic engineering,
forecasting, growth trending, project deliverables, and capacity resolutions of the 3G1X voice/data network’s located across
the Utah / Southern Idaho region.
• Managed system wide monitoring, improved hourly system performance and optimized the markets cellular 3G1X voice/data
systems; reducing lost calls/dropped data connections, and ineffective voice attempts/unsuccessful data sessions; effectively
improved system reliability.
• Team lead, provided direction, supervision, motivation, and development of engineers, technicians in completion of tasks;
supported cross-functional objectives and team building activities; revitalized overall team performance.
• Responsible for all supervisory functions (productivity, quality, safety, training, performance, development, motivation);
backup to other team members as required; analyzed and reported status covering changes, risks, resources, expense and
project schedules; affectively meeting and exceeding goals and objectives.
• Single point of contact responsible for managing large business customers in Jersey City, NJ Financial District, coordinating
with executives and teams in the areas of sales, engineering and projects; insuring rapid implementation of voice/data
telephony network infrastructure and services; ensuring customer retention and continued success in a competitive
marketplace.
• Managed the implementation of complex installations, maintenance and repair of analog/digital telecommunications,
including voice, data, electronic equipment, cables, wires, jacks, telephone systems, and special circuits; for residential and
large business customers.
• Executed construction management functions in connection with outside plant facilities; cable splicing, drop wires,
grounding, bonding and terminals; installation, rearrangement, maintenance and repair of outside plant and fiber optic fed
facilities; providing and restoring vital telecommunication services to the public.
Operations / Engineering
• Developed and implemented short and long term capacity improvement initiatives, prepared and submitted capacity funding
requests and secured budgetary funds of over $1.6M for multiple capacity/performance improvement projects.
• Engineered the distribution of traffic on the SM/PSU’s for the Orlando market; created separate carrier layers and assigned
SM/PSU to corresponding carriers, utilized handoff matrix data and local geography to determine and map cluster
boundaries; managed equipment capacity, reduced inter-SM handoffs and call processing failures – lost calls.
• Corrected packet pipe blocking issues; engineered packet pipe widths for every cell to be able to support the amount of
available CE’s and desired traffic mix requirements at the base station; prevented blocking and insured network availability
during peak and off peak hours.
• Improved 3G to 2G hard handoffs / hand downs; redistributed 3G1X channel elements and correctly setup 3G1X traffic
biasing through out the network; configured Cells with F1 and F2 carriers with (3G1X on F1 only), Cells with F3 and F4
carriers with (3G1X on F1 and F2 only), One BTS with (3G1X on all carriers); created layers of continuous 3G1X coverage
and handing down only when and where necessary; reducing the potential risk of loosing calls.
• Planned and corrected system wide service interruptions by reconfiguring the distribution of routine cell diagnostics (test
times) to sporadically occur during the maintenance window; between 2:00 AM to 4:00 AM through out the entire network;
used the PN offsets as a cell separation guide; effectively eliminating customer service related issues.
• Redistributed channel elements to eliminate blocking; monitored CE utilization, tracked inventory, recovered, added and
redeployed resources for all cells in the network, preventing blocking and potential system bottlenecks.
Research & Investigation
• Researched under-utilized T1s and carriers; identified turn down opportunities; initiated decommissioning or redeployment
process to maximize equipment efficiencies and recovered capacity budget dollars.
• Conducted RF Network Surveillance; monitored real time, hourly and daily system performance of CDMA Cellular
Networks, utilizing various service measurement tools; analyzing, troubleshooting and taking corrective action to proactively
resolve service affecting issues and outages in a timely manner; exceeding customer service expectations.
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3. RICARDO JIMENEZ
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Research & Investigation (Continued)
• Evaluated special one-time and seasonal events with large gathering of people; work with Engineering Sales and Support
(ESS) to verify the potential demand on the network; proactively implemented short and long term traffic / performance
improvement initiatives to reduce and eliminated the potential of system blocking and disruptions.
• Analyzed and effectively managed Walsh Code sector/carrier blocking; configured the set enable thresholds and set
determination thresholds for all carriers and cellsites through out the CDMA network; reduced and eliminated WC blocking,
prolonged the need for additional carriers and cost associated with equipment and implementation.
• Identified Soft-Dummy 3G1X 2nd Carrier Add candidates, created F2 sites without adding any hardware or T1s, filling in
F2 coverage gaps, reducing % of cross carrier TCCF and eliminating hand downs between carriers.
• Diagnosed and resolved originating calls going directly to voicemail and dropped paging messages, by increasing access and
paging channel occupancies; reviewed candidates for ISPAGE and for the creation and implementation of zone boundaries;
reduced access collisions and (SUF) Setup Failures; improved overall network system performance.
Communication / Facilitator
• Handled cross-functional efforts to minimize customer churn; recommended sound efficient and effective solutions to
immediately address service affecting issues; succeeded in achieving a 0.48% lost call rate.
• Influenced team members in the initial rollout and showcasing of 3G1X voice/data services at Florida’s CTIA Wireless 2002
event; by accurately setting up all cluster-cell translations, improving performance and exceeding customer expectations.
• Enlisted in cross-functional disaster recovery efforts to insure continuity of service, to business customers impacted by the
World Trade Center explosion on Feb 26, 1993; worked around the clock and weekends to meet their needs, by providing
more than 1,000 telephone lines and 28 high-capacity data circuits, including 350-line Centrex.
• Directed field personnel (union and non union environments); facilitated in the sharing of technical knowledge and
experience as well as familiarization of designated building locations that contained network facilities / equipment; assisting
the team to effectively complete assigned tasks and achieve goals.
• Successfully completed training and certification as a Master Level Restorative Therapist, Chemical Dependency and Anger
Management Specialist with the goal to help with conflict resolution in a professional business environment.
• Rendered effective professional one to one counseling; worked with individuals with unhealthy emotions, the chemically
dependent, and anger management related issues; provided direction and the pathway to full restoration.
• Facilitated in providing assistance to the displaced victims of Hurricane Katrina at the Houston, TX Astrodome; providing a
sense of purpose, and extending a hand of compassion in an unsure and unstructured environment.
• Promoted the sale of services and products which the company was permitted to sell, participating in Networkers referral
program and successfully accomplishing 100% closure ratio of High Cap Digital Circuits with total revenue exceeding
$276,438.00 a year.
Computer / Information Management
• Managed the complex information and implementation of system wide 3G1X switch translation audits in multiple markets;
reviewed Lucent documentation, identified errors, created scripts to streamline, correct and update switch databases
containing hundreds of incorrect parameter settings; exceeding 99.0% accuracy and compliance goal.
• Performance Monitoring of (KPI) - key performance indicators and service measurement metrics; extracted, gathered and
manipulating large data-sets, created reports, charts and trends of peak and off peak mobile traffic utilization; provided
analysis and recommendations to correct, improve customer experience and statistical outcome.
• Streamed lined and implemented creative solutions in the development of the North Florida / Mid Gulf Web Page, developed
prototype queries, automating voice and data reports to monitor, view and analyze performance problems in the network.
• Compiled, organized and managed detailed compliance project deliverables for the North Florida Region’s EOC - Y2K
contingency plans; improving the overall capability to respond and recover from possible year 2000 disruptions.
• Summarized and rapidly responded to service affecting issues reported by customers; received, investigated, resolved and
track trouble tickets; utilized Remedy NRB & NNOC ticket managing systems to respond, open and close tickets; identified
potential trouble hotspots and proactively taking steps to correct and resolve customer affecting issues.
• Operated RF drive test equipment; collected and analyzed post processed data; troubleshoot problem areas, making system
changes to improve RF interface; provided solutions to better improve coverage and performance.
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4. RICARDO JIMENEZ
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PROFESSIONAL WORK HISTORY
HUAWEI - TECHNOLOGIES, Atlanta, GA 2010 – Present
Huawei is a leading telecom solutions provider. Through continuous customer-centric innovation, we have established end-to-end
advantages in Telecom Network Infrastructure, Application & Software, Professional Services and Devices.
RF Performance Engineer – Managed Services.
CAREER - BREAK, Lawrenceville, GA 2008 - 2010
Recent effort from my former employer Sprint - Nextel to improve their competitive position and after a corporate restructuring had
resulted in a nationwide workforce reduction that had impacted me. I decided that it was an excellent opportunity for a career break; to
relocate, travel, concentrate on my family, and personal developmental studies.
Wireless & Wireline Network Telecommunications: (Technical - RAN & Field Operations / RF Engineering / Installation,
Maintenance and Repair).
SPRINT - NEXTEL, Salt Lake City, UT 2007 – 2008
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to
consumers, businesses and government users.
RF Engineer - Capacity-Traffic / Optimization / Performance.
CHAPLAIN FELLOWSHIP MINISTRIES, Phoenix, AZ 2005 - 2007
Non-denominational; ministry of presence with chaplains, ministers, pastors, serving worldwide.
Volunteer - Crisis Chaplain / Counselor.
VERIZON WIRELESS, Orlando, FL; West Nyack, NY; Houston, TX 1996 – 2005
Verizon Wireless operates the nation's most reliable and largest wireless voice and data network, including the largest 3G broadband
network.
Sr. System Performance Engineer / System Performance Engineer / Cell Site Technician.
VERIZON COMMUNICATIONS - BELL ATLANTIC - NJ BELL, Jersey City, NJ 1979 – 1995
Verizon Communications Inc., is a leader in delivering broadband and other wireline and wireless communication innovations to mass
market, business, government and wholesale customers.
Network Field Operations - Services Technician / Outside Plant Facilities.
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5. RICARDO JIMENEZ
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PROFESSIONAL CAREER / VOCATIONAL - ENGINEERING & TECHNICAL EDUCATION
WIRELESS TELECOMMUNICATIONS - RF NETWORK ENGINEERING
Bachelor's Degree equivalent, combination of education and over 12 yrs of direct work experience.
WIRELINE TELECOMMUNICATIONS - NETWORK FIELD OPERATIONS
Bachelor's Degree equivalent, combination of education and 16 yrs of direct work experience.
HUAWEI – TECHNOLOGIES, Atlanta, GA
CSOFTX3000 Soft Switch ~ BSC6680 - Base Station Controller ~ BTS3900 Base Transceiver Station ~ M2000 Mobile Element
Management System ~ PRS Performance Report Suite ~ MML Command Reference ~ NASTAR ~ AIRBRIDGE ~ APUS.
SCOTT BAXTER & ASSOCIATES, Murray, UT
RF200: IS-95 and IS2000 CDMA Performance Optimization Principles & Practice.
SPRINT - NEXTEL, Murray, UT
PlaNet EV 4.X (Mentum) ~ Alcatel-Lucent Software License Key Delivery Infrastructure User Training-(CL5511) ~ Leading
with Integrity-(General / Certification for Employees) ~ The Basics of Listening-(SkillSoft COMM0151) ~ Presentation Skills
~ Dynamic Decision Making-(SkillSoft PD0234) ~ The Power of Possibilities Employee Orientation.
QUALCOMM, Orlando, FL
CDMA 2000 Data Fundamentals and Packet Data Seminar.
VERIZON WIRELESS, Orlando, FL / Tampa, FL / Altamonte Springs, FL
National Safety Council's Defensive Driving Course ~ Civil Treatment Training for Managers ~ VZwise Interview and Selection
Training ~ RSI RF Safety Training ~ Verizon Wireless Environmental, Health and Safety Awareness Program-(Hygienetics
Environmental) ~ The Civil Treatment for Employees Program-(Employment Learning Innovations) ~ Driver Safety Training
Program-(Wheels Inc).
SUN MICROSYSTEMS, Dallas, TX / Longwood, FL
Cell Designer ~ Solaris 2.X System Administration Essentials.
ALCATEL - LUCENT TECHNOLOGIES, Altamonte Springs, FL / Orlando, FL / Dublin, OH
CDMA 3G-1X RF Design Engineering and Base Station Call Processing – (CL8304) ~ Flexent CDMA Modular Cell Operations /
Administration and Maintenance-(CL5610) ~ CDMA IS-95 and 3G-1X RF Design and Growth Engineering for PCS Systems-
(CL8302) ~ WatchMark Prospect-Lucent AMPS/CDMA/TDMA R.15 for Users ~ RF Coverage, Capacity and Growth
Engineering of CDMA PCS (1900 MHz) Systems ~ PCS CDMA Minicell Operations and Maintenance ~ RF Performance
Engineering of PCS CDMA Systems ~ Basic UNIX and Shell Programming ~ AutoPace - Special Engineering Studies, AutoPlex
System 1000 Capacity Monitoring and Engineering Guidelines ~ AutoPace, Design and Performance of CDMA PCS System ~
IS-95 CDMA System for Cellular and PCS ~ PCS Systems CDMA Mini Cell Site Maintenance.
EXECUTRAIN, Orlando, FL
Microsoft Access Database Management.
BELL ATLANTIC TECHNOLOGIES, South Plainfield, NJ
ISDN ~ Litespan-2000 ~ Digital Multiplexing ~ DDM 2000 ~ DDM 1000 ~ NEC ITS 600 ~ SLC Series-5 ~ SLC-
96 ~ Digital Line Carriers ~ DS-1 Services ~ Pair Gain Test Controller ~ Kentrox Bridge Installation ~ Cable Technology
~ Dynatel 745 ~ Air Dryer Cable Maintenance ~ Packet Technology-SMDS ~ Positive Customer Contact ~ Craft
Access/Generic Dispatch ~ Basic Installation ~ Defensive Driving ~ First Aid ~ Safe Pole Climbing ~ Extension Ladders
~ Power Safety Outside Plant ~ Station Repair ~ Key Station Repair ~ Com-key 21A ~ Circuit Reading A & B ~ Safe
Bucket Truck Operation ~ LMOS RSC ~ MLT ~ Clerical Dispatch ~ Cable Splicing ~ Toll ~ Mark Outs ~ Rewires
~ Cutovers ~ Electrical Hazards.
FRANKLIN COVEY, Orlando, FL
Time Management Workshop.
FAITH BASED COUNSELOR TRAINING INSTITUTE, Temple, TX
Board Certified Master Level Restorative Therapist ~ Certified Chemical Dependency Counselor-(C.C.D.C.) ~ Crisis
Intervention ~ Complex Family Issues ~ Anger Management Specialist ~ Chemical Dependency Specialist.
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