An industry-leading analyst discusses how you can take control of application performance and provide superior end-user experiences. Then, you’ll hear how a major US healthcare provider eliminated sporadic performance outages that affected its public-facing website, and prevented revenue loss and many hundreds of hours in support costs. To learn more, watch the webcast replay: http://rvbd.ly/1JGz1ke Or to learn more about AppInternals, visit: http://rvbd.ly/1IsjC5t

1. Take Control of
Application Performance
Live Webinar
Brought to you by Riverbed Technology
Take Control of Application
Performance

2. © 2014 Riverbed Technology. All rights reserved. 2
Julie Craig
Research Director, Enterprise Management Associates
“Take Control of Application Performance On and Off the Cloud”
Keith O'Connell
Enterprise Architect, XTIVIA
“Resolving Critical Production Issues for a Major US Healthcare Provider”
The Speakers
Mike Sargent
SVP & General Manager, Riverbed Technology
“Take Control of Apps with the All-New SteelCentral AppInternals 10”

3. Julie Craig
Research Director, Application Management
Enterprise Management Associates, Inc.
www.enterprisemanagement.com
Take Control of Application
Performance On and Off the Cloud
June 26, 2015

4. Agenda
Slide 4 © 2015 Enterprise Management Associates, Inc.
• Today’s companies run on software
• The face of complexity
• From firefighting to prevention: taking control with Application Performance
Management (APM)
• APM outcomes and benefits
All data points in this presentation are drawn from EMA survey-based research: “Application
Performance Management (APM) in the Age of Hybrid Cloud” – OR – “DevOps and Continuous
Delivery: Ten Factors Shaping the Future of Application Delivery”: Available at
www.enterprisemanagement.com

5. “Incorporating new technologies” a top challenge
Slide 5 © 2015 Enterprise Management Associates, Inc.
What are the top three (3) overall concerns/challenges affecting your IT
department?
40%
36%
36%
34%
26%
24%
23%
Incorporating new technologies such as
cloud and mobile into the technology
Acquiring personnel with the right skills
High cost of administration ties up too much
budget
Business alignment
Lack of application-focused versus silo-
focused monitoring/mgmt tools
Internet of Things (IoT) considerations such
as sensor networks, etc.
Difficulty meeting demands of the business in
a timely manner

6. Challenge 1: Reduce time required for problem solving/root cause
analysis
Slide 6 © 2015 Enterprise Management Associates, Inc.
8%
21%
18%
23%
10%
6%
1 hour or less
2 - 4
5 - 7
8 - 10
11 - 12
13 - 15
8 – 10 “people hours” most often required to solve escalated problems
For those problems escalated beyond Level 1 support, what is the average # of total “people
hours” required to evaluate, diagnose, & fix the problem from start to finish (custom
applications)?

7. Challenge 3: Eliminate “intermittent problems”
Slide 7 © 2015 Enterprise Management Associates, Inc.
What are your department's top three (3) "pain points" regarding application
management in general? (Ranked at #1 of 3 options)
27%
19%
15%
13%
9%
6%
5%
5%
Intermittent problems with no obvious
Troubleshooting/root cause analysis take
Changes not well documented or controlled
Inefficient problem notification
Technology silos
Lack of tools
Lack of expertise
Lack trending knowledge needed for
When problems aren’t solved, they come back to haunt you

8. Showcase: Resolving Critical
Production Issues for a Major US
Healthcare Provider Using APM
June 18, 2015
Keith O’Connell - Senior Enterprise
Architect

9. AGENDA
❖ Detail the overall scenario
❖ Review the specifics of the environment
❖ Deep dive into analysis & triage process
❖ Summary of the solution

10. OVERALL SCENARIO
❖ Major US-based Healthcare Provider
❖ Public-facing Portal application servicing over 3 million active
users
❖ Experiencing intermittent performance degradation and
service outages
❖ Business impact: over $50,000/day in support and
opportunity costs across multiple business units

11. © 2014 Riverbed Technology. All rights reserved. 11
The All-New SteelCentral AppInternals 10
Take Control of Application Performance

12. © 2014 Riverbed Technology. All rights reserved. 12
End User Network Web Apps Services Databases
Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions
Silo’d Performance Management

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Technology Trends Only Increase Complexity

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Take Control of Application Performance
Introducing SteelCentral AppInternals
MONITOR ALL TRANSACTIONS, ACROSS ALL USERS, ALL THE TIME
while capturing second-by-second system metrics in production
TO …
IMPROVE APPLICATION
PERFORMANCE
OPTIMIZE END USER
EXPERIENCE
MEASURE BUSINESS
IMPACT

15. © 2014 Riverbed Technology. All rights reserved. 15
SteelCentral AppInternals: Key Capabilities and Benefits
Powerful
on-­‐demand
analy0cs
2-­‐Clicks
To
Root
Cause
Modern
Web
UI
&
Dashboard
Install
and
use
in
15
minutes
PROACTIVELY
IMPROVE
PERFORMANCE
RECONSTRUCT
&
DIAGNOSE
INCIDENTS
IN
DETAIL
NEVER
MISS
A
PERFORMANCE
PROBLEM
Expose
ALL
Problems
AppInternals

16. © 2014 Riverbed Technology. All rights reserved. 16
Never miss a performance problem
You’re only two clicks from an
answer to any performance
problem.
Monitor user experience,
applications, infrastructure,
and key business
transactions from an
interactive web-based
dashboard.
Let’s drill down into the
“home” transaction type
which is experiencing delays

17. © 2014 Riverbed Technology. All rights reserved. 17
Drill down to isolate impacted transactions
Review all impacted transactions
within the specified timeframe.

18. © 2014 Riverbed Technology. All rights reserved. 18
Reconstruct & diagnose incidents in great detail
Trace every transaction from user device or browser, to the application
backend, while capturing second-by-second system metrics
Reconstruct and analyze incidents in great detail to fix code, SQL,
infrastructure, or remote calls.

19. © 2014 Riverbed Technology. All rights reserved. 19
Proactively identify bugs before they cause incidents
SLOWEST TRANSACTIONS OR
ONES WITH MOST EXCEPTIONS
APPLY
FILTERS
RUN QUERIES
BUILD AND SHARE
REPORTS
Analyze billions of transactions using
simple queries to expose bugs, to
discover anomalies, to derive business
insights or to plan for capacity.

20. © 2014 Riverbed Technology. All rights reserved. 20
E.g.: Report for Business Insights

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AppInternals promotes faster releases & higher quality
Build and Deliver Great Applications
Validate that code performs
well; leverage diagnostics to fix
bugs without reproducing them
Test app for problems and
share diagnostics when
anomalies are detected
Deploy and monitor app in
production; share diagnostics
when issues are detected
Measure user experience,
usage trends and measure
business impact of the app

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Seamless app visibility across user devices and environments
Built for Datacenters and the Cloud
AppInternals
CLOUD
END USER DEVICE
DATACENTER

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Successful AppInternals Customers Worldwide – In Every Industry

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“We’re now able to look inside of
the developers’ code – without
having to modify the code – while
it’s running in our production
environment. That’s fantastic. I
can’t imagine someone running a
site of any real size without this
capability.”
Eric McCraw
Global Web Systems Manager for IT, National Instruments

25. © 2014 Riverbed Technology. All rights reserved. 25
“I would absolutely
recommend AppInternals to
any organization as it has
proven very beneficial and has
saved our company hundreds
of thousands of dollars in time
lost due to application
instability and MTTR.”
Steve Kostiuk
App Dev & Support Manager, Specialized Loan Servicing

26. © 2014 Riverbed Technology. All rights reserved. 26© 2014 Riverbed Technology. All rights reserved. 26
Summary
Never miss a performance problem with complete
application visibility to back you up
Reconstruct problems in great detail to accurately diagnose
root cause; eliminate guesswork
Proactively expose bugs before they cause major outages,
and continuously improve performance

27. © 2014 Riverbed Technology. All rights reserved. 27
For more info and a FREE trial please visit
www.appinternals.com