According to EMA, most companies use 6 or more monitoring tool for a fragmented, piecemeal approach to monitoring. Riverbed SteelCentral is the only end-to-end performance management platform that blends user experience, infrastructure, application, and network monitoring for a holistic view of performance.

1. Beat the “Franken” Monitoring Blues…
Shamus McGillicuddy, Sr. Analyst, Enterprise Management Associates
Mike Sargent, SVP & GM, Riverbed SteelCentral

2. Shamus McGillicuddy, Senior Analyst
@ShamusEMA
Shamus@emausa.com
The Value of a Platform Approach
to Performance Management

3. New Levels of Complexity Demand New Approach
to IT Operations
• The days of a static data centers delivering monolithic applications
to fixed endpoints are over
• Users are mobile
• Applications are complex and multi-tiered
 Dozens if not hundreds of services combine into a single web service
• Infrastructure is virtualized and software-defined
 End-to-end virtual/physical operations creates new visibility demands
• Hybrid cloud blurs the lines between public and private infrastructure
• Legacy IT operations tools and practices are not designed to
address these conditions
Slide 3 © 2015 Enterprise Management Associates, Inc.

4. IT Complexity Requires Agile Operations
In the face of change, IT must be more agile and equipped with modern tools
• Maintain a service-centric view of infrastructure
 End-to-end visibility across technology domains
 Understand how dependencies affect application health and performance
• Collaborate across organizational groups
 Application managers, systems admins, and network managers working together to move
in the right direction
• Proactive problem prevention
 Identify traffic spikes created by big data collection, replication and analysis
 Detect and mitigate regional outages in a global service
 Scale applications rapidly in response to changing business conditions
Slide 4 © 2015 Enterprise Management Associates, Inc.

5. IT Operations Is Not Ready to be Agile
Slide 5 © 2015 Enterprise Management Associates, Inc.
34%
34%
32%
Enterprise network teams devote their typical work week to the
following
Reactive troubleshooting
Proactive problem prevention
All other activities
Source: EMA, “Managing Networks in the Age of Cloud, SDN and
Big Data: Network Management Megatrends, 2014,” April 2014
IT spends too much time putting out
fires
• End users detect 40% of problems
before the NOC finds them
• Network teams spend two-thirds of
their time troubleshooting

6. Key problems addressable
by integrated management systems:
1. Operational costs
2. Lack of centralized control
3. Troubleshooting problems
The Scourge of Siloed IT Organizations
Slide 6 © 2015 Enterprise Management Associates, Inc.
38%
37%
35%
34%
34%
33%
32%
32%
30%
29%
Security concerns
Increased operating costs
Integrating legacy and new technology
Finding/hiring skilled staff
Lack of centralized control
Slow deployment of software updates
Slow provisioning of new app environments
Diagnostics and troubleshooting
Increased capital cost
Increased staff cost
IT silos cause pain with:
Source: EMA, “Obstacles and Priorities on the Road to
the Software-Defined Data Center” January 2014

7. Siloed IT Gets the Siloed Tools It Deserves
Slide 7 © 2015 Enterprise Management Associates, Inc.
Legacy management tools
perpetuate this practice
• Domain-specific management systems:
• Provide visibility into a single
technology domain
• Align to skill sets of engineers and
admins in these silos
• Deliver no end-to-end view of
application environment
IT organizations evolved as
teams of specialists focused
on specific technology
domains
• When trouble strikes, IT groups circle the
wagons
• Siloed tools prove domain
innocence
• Finger-pointing
• No collaboration
• No service-centric approach

8. Management Tool Sprawl is Also a Problem Inside Silos
• Each management silo has internal tool sprawl, too
• The typical enterprise uses between 4 and 10 network monitoring and troubleshooting tools
 Doesn’t include shelfware
 10% of large enterprises use more than 25 tools
 A network engineer might log into three or four tools before answering a
simple question such as:
 How much bandwidth does this application consume?
 Network operations and network engineering often use different tools
Slide 8 © 2015 Enterprise Management Associates, Inc.
Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big
Data: Network Management Megatrends, 2014,” April 2014

9. The Industry is Ready for a Change
• 40% of enterprises have formed cross-domain IT operations
teams*
• They need tools that IT engineers with diverse skillsets can use together
• Enterprises are seeking help from IT management vendors to
transform operations
• The top two partnership priorities for IT transformation efforts†:
 1. IT applications management vendors
 2. IT operations management vendors
 Ranked ahead of consultants, systems integrators and infrastructure vendors
Slide 9 © 2015 Enterprise Management Associates, Inc.
* Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014
†Source: EMA, “Digital and IT Transformation: A Global View of Trends and Requirements,” September 2015

10. IT Organizations Have New Integration Requirements
for Management Tools
IT organizations want integrated performance
monitoring and troubleshooting tools
Slide 10 © 2015 Enterprise Management Associates, Inc.
Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network
Management Megatrends, 2014,” April 2014
of enterprises require
their network
management tools to be
integrated with
application performance
management systems
want integration
with end-user
experience
monitoring
39% 37%

11. IT Teams Need Management Tools That Offer Service-
Centric Context
Slide 11 © 2015 Enterprise Management Associates, Inc.
66%
59%
55%
55%
37%
4%
Service Quality
End User Experience
Application Performance
Problem Prevention
Internal SLAs
None of the above
Which of the following are becoming more important to the network management team?

12. The Value of an Integrated IT Operations Platform
• Network performance management and application performance
management have traditionally provided separate views into service quality
• APM evolved to provide some network context
• NPM evolved to provide some application context
• But the picture was incomplete
• An integrated, cross-domain management platform allows IT to:
• Map application dependencies to multiple technology domains
• Contextualize data and telemetry from those technology domains
• Develop a service-centric view across technology silos
• Pivot from one point of view to another when analyzing events
• Collaborate across IT teams with shared tools and common data
• Generate reports that are consumable by multiple constituencies
Slide 12 © 2015 Enterprise Management Associates, Inc.

13. One Platform, One IT Operations team
• Enterprises are forming cross-domain operations
• They need tools that enable cross-domain operations
• When IT pros can pivot from code-level application performance data to packet-level network
performance data on the same event and in the same window, silos break down
 Now everyone is looking at the same problem
 And working together to fix it
Slide 13 © 2015 Enterprise Management Associates, Inc.

14. Ready for Change?

15. © 2015 Riverbed Technology. All rights reserved. 15
Performance Center of
Excellence
Performance Management an
Enterprise Core Competency
Fully Integrated, Predictive
Direct Business Value
Levels of Performance Management Maturity
Dozens of Point Solutions
Tool Experts Operating in Silos
Fragmented, Reactive
Time & Money Wasted on Root-
Cause Analysis
Consolidated Solutions
Domain Experts Collaborating
Basic Integration, Reactive
Measurable ROI from Monitoring
Most customers
fall in this range

16. © 2015 Riverbed Technology. All rights reserved. 16
Turn-key Performance Excellence Solution
The Application Performance Command Center
SteelCentral Platform Vision
Module A Module B Module C
Easy, Integrated Consumption of Performance Intelligence
Recommended Action - Directed Automation
(e.g. SH/SF and SD-WAN)
Big-data analytics architecture
Real Time, Continuous, High Definition Data Capture
• Enabled Data Export to support:
- Big data Initiatives
- Security team
• SteelCentral Big Data Analytics
Best data set
in industry
Best,
Modular
Analytics
Easiest to
Consume
Fastest time
to value
Best ROI on
customer
investments
ALL Networks
ALL Applications

17. © 2015 Riverbed Technology. All rights reserved. 17
IT Ops Network Ops DevOps LOBApp Ops
Unified Performance Visibility
Single Performance Management Interface
RouterSwitch Packets DatabaseDevices App ServerWeb ServerSH/SF
ALL Networks
ALL Applications
Comprehensive Data Capture
SteelCentral: Your Command Center for Application Performance
Portal
AppInternalsAppResponseNetProfiler, NetShark,
NetSensor, NetAuditor

18. © 2015 Riverbed Technology. All rights reserved. 18
SaaS/CLOUDEND USERS
DATACENTERBRANCH
Optimization, Control,
Mitigation, Remediation,
Consolidation
Performance Visibility,
Intelligence, Insight
Intelligence,RecommendedAction
AdditionalTelemetry
Riverbed Platform: Visibility, Optimization & Control
SD-WAN

19. © 2015 Riverbed Technology. All rights reserved. 19
InsightSpeed Control
Plan and manage your
application environment
Understand application
performance
Troubleshoot problems
faster
Unified Performance Management Interface
ALL Networks
ALL Applications
NETWORK FOCUS
APPLICATION FOCUS

20. © 2015 Riverbed Technology. All rights reserved. 20
Benefits
 Improve business productivity
 Better user and customer
satisfaction
 Better application performance
visibility throughout the
organization
 Improve stakeholder visibility
 Faster troubleshooting and
resolution
 Efficiently use resources
 Strategic initiatives, innovation;
NOT firefighting

21. © 2015 Riverbed Technology. All rights reserved. 21
521%
SteelCentral customers achieve tremendous benefit
82% 48%
ROI1
Reduction in
Downtime1
5x or Faster
Mean Time to
Resolution2
1. IDC, The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving Application Performance Issues, August 2014
2. http://www.techvalidate.com/tvid/571-6CE-4F3

22. © 2015 Riverbed Technology. All rights reserved. 22
 SteelCentral Platform changes the way IT manages performance
 Helps you create a ‘Center of Excellence’ in Performance
Management
 Platform modularity enables you to focus on area of need and scale
up
Executive Summary
www.riverbed.com/commandcenter

23. Thank You
© 2015 Riverbed Technology. All rights reserved. 23
www.riverbed.com/commandcenter