How to Take Control with Office 365
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You’ve moved to Office 365 for greater collaboration and operational efficiencies. But, even with the move to the cloud, your team is still responsible for responding to user issues. How can you ensure service delivery and troubleshoot issues with Office 365 when you don’t control the backend? With end-user experience monitoring, you can find and fix problems quickly whether they occur in the device, your network, or the back end. Learn how to use end-user experience monitoring with Office 365 to: - Troubleshoot critical Office 365 issues before your users are affected - Stay ahead of Office 365 updates - Use end-user experience data to effectively collaborate with Microsoft - Ensure an excellent Office 365 experience anywhere, anytime, on any device https://rvbd.ly/2I1PAxu
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How to Take Control with Office 365
- 1. How to Take Control with Office 365
- 2. © 2018 Riverbed Technology, Inc. All rights reserved. 2 Evolution of the Datacenter to 365
- 3. © 2018 Riverbed Technology, Inc. All rights reserved. 3 Moving to Office 365 Increases Productivity Increased 75% Decreased 25% IMPACT OF MOVING TO OFFICE 365 ON WORKFORCE PRODUCTIVITY Wakefield Research, US Respondents, 2019
- 4. © 2018 Riverbed Technology, Inc. All rights reserved. 4 Why are Companies Moving to Office 365? 48% 48% 50% 51% 52% 54% 0 10 20 30 40 50 60 New features Known or predictable costs To reduce or reassign staff Better support Better performance or availability Ease of admin % of Respondents Why Did You Migrate to Office 365? Wakefield Research, Global Respondents, 2019
- 5. © 2018 Riverbed Technology, Inc. All rights reserved. 5 Implications of Moving to SaaS Less visibility No longer responsible for the environment Less security Limited compatibility with existing apps Poor performance Relying on a 3rd party vendor to meet your SLAs
- 6. © 2018 Riverbed Technology, Inc. All rights reserved. 6 Common Issues When Migrating to Any SaaS App 3% 51% 54% 54% 55% 56% 0 10 20 30 40 50 60 I don’t face any critical issues with SaaS apps Lack of ability to manage change Difficulty resolving issues experienced by end users Inability to enforce SLAs (i.e. lack of vendor accountability) Difficulty resolving infrastructure issues Network latency impacting performance Concerns When Migrating to SaaS Wakefield Research, Global Respondents, 2019
- 7. © 2018 Riverbed Technology, Inc. All rights reserved. 7 Network? Device? User error? Backend issue? Identifying Where the Issue Lies is Complex 7 hours/week 6 FTE Spend on O365 issues Are involved to resolve the issue Wakefield Research, Global Respondents, 2019
- 8. © 2018 Riverbed Technology, Inc. All rights reserved. 8 Office 365, Windows 10, enterprise mobility and security Microsoft 365 Is All About Collaboration
- 9. © 2018 Riverbed Technology, Inc. All rights reserved. 9 Collaboration How do you know you’re succeeding with Microsoft 365, if you lack insight into how users actually experience their applications?
- 10. © 2018 Riverbed Technology, Inc. All rights reserved. 10 SteelCentral Aternity monitors end user experience for every enterprise app on any physical, mobile, or virtual device APM products focus on specific web-based and mobile applications, from the vantage point of the data center Device monitoring products have no insight into actual end user experience with applications Monitor from the point of IT consumption – the user’s device Riverbed’s Approach to End User Experience Monitoring
- 11. © 2018 Riverbed Technology, Inc. All rights reserved. 11 SteelCentral complements Microsoft monitoring tools Monitors end user experience for every enterprise application on any physical, mobile, or virtual device Tracks “click to render” time for users’ interactions with apps in the context of a workflow Correlates app performance to device health and performance
- 12. Thank You © 2018 Riverbed Technology, Inc. All rights reserved. 12 Learn more at riverbed.com/office365
Hinweis der Redaktion
- Companies are moving to a hybrid adoption model.
- Impressive findings from the latest survey of 300 ITDMs globally at companies with $500 million or more in revenue, who are responsible for MS Office 365 at their companies: 75% in the US (and 69% globally) said that moving to Office 365 INCREASED their workforce productivity. You can get the full results of the survey at riverbed.com/office365
- The reasons are clear why companies are migrating to Office 365: ease of administration, better performance/availability, better support, to reduce/reassign staff, known or predictable costs, new features. These are similar to why companies are moving to SaaS in general.
- However, moving to SaaS does present some challenges. There is less visibility and more reliance on a 3rd part to meet SLAs, security requirements, and performance goals.
- The biggest issues when migrating to SaaS overall is NETWORK LATENCY. Companies reported other issues as well: difficulty resolving infrastructure issues, inability to enforce SLAs, difficulty resolving end user issues, lack of ability to manage change. Only 3% of respondents in ”The State of Office 365 Performance” reported that they do not face any critical issues with SaaS apps. 97% reported that they were experiencing one or more critical issue.
- The level of effort spent resolving Microsoft Office 365 is significant. Companies spend 7 hours/week on average and issues typically take 6 resources to resolve. It is increasingly difficult to identify where the issue lies: network, device, user error, and/or backend.
- Microsoft 365 is all about collaboration. The combination of Office 365, Windows 10, and enterprise mobility and security is meant to enable the enterprise workforce to collaborate more effectively among themselves, their partners, and suppliers, to achieve improved business results. Applications like Exchange, Skype for Business, Office productivity apps, SharePoint, Yammer, etc are all intended to improve collaboration.
- Internal IT teams often struggle to understand how users are experiencing the applications. That is because they are relying on tools to extrapolate or emulate the user experience rather than measuring from the point of consumption.
- Aternity solves this problem by monitoring from the point of IT consumption – the user’s device. Aternity understands everything about the enterprise end user – who they are, what group they belong to in the organization, all of the devices and all of the applications they use, and the business activities for which they are responsible. With Aternity, the user, not the application, is at the center of our monitoring approach. Aternity focuses from the perspective of the end user’s device on the user’s experience of all applications across all devices (physical, virtual, or mobile), by correlating 3 streams of data: Application performance – Aternity is application agnostic. We can monitor the broadest range of applications in next generation end user computing, whether those apps are under the control of IT or not - including cloud, SaaS, mobile, VDI-delivered apps, as well as Thick Client, Web-based, Rich Internet, and Productivity Apps like Office and Outlook. Since we monitor from the perspective of the end user’s device, we don’t need access to the back end. We monitor the click to render time of the application, as the user sees it, which really is the definition of end user experience. Device performance – Aternity correlates app performance to key device performance and health metrics, like Disk I/O, CPU, unexpected shutdowns and Blue Screens of Death. User’s behavior. Aternity can monitor the response time of key business activities the user is responsible for executing in the application, and correlates these the application performance and device performance metrics. We track these for every user, every time the activity is executed.
- SteelCentral Aternity complements the various MSFT monitoring products. It doesn’t duplicate what they do. It adds value to what they do by monitoring the actual end user experience of every enterprise application running on any laptop, PC, tablet, smartphone or virtual desktop instance. Microsoft System Center Operations Manager (SCOM) monitors the availability and performance of physical and virtual devices within your data center and networks. Aternity’s value add is that it sees the “last meter” – what end users actually see as they use their applications. Microsoft Intune provides mobile device management and mobile app management. Management and security are necessary first steps for mobile success. But they’re not sufficient. You have to ensure a quality mobile user experience for your mobile apps. And that’s what Aternity does. Device Health is the part of Windows Analytics that supplies insights into key performance and health metrics of Windows devices. What Aternity does is monitor what users actually see as applications render on the screens of their devices, and then it correlates that application performance to the underlying device health and performance. Microsoft Office 365 Workplace Analytics gathers data from collaboration tools (calendar, email, IM, etc.) to analyze how your workforce is spending its time. This is a very good high level measure of aggregate workforce productivity. Aternity’s angle on workforce productivity is to analyze the impact of slow app performance on workforce productivity. What is the cost in lost productivity, if apps are slow to render on the devices of your workforce?