1. TIM Brasil Day in NY
Nov 13, 2017
Chief Executive Officer
Stefano De Angelis
2. TIM DAY in NY 2017
CEO – Stefano De Angelis
TIM Brasil – Pillars of TIM turnaround
Mobile Offer based on Customer Segmentation
(Advanced Analytics and Big Data) to maximize
ARPU
Attack Residential UBB market through FTTH/WTTX
Push on 3/4P Convergent Offer in selected regions
taking benefit of our Zero Legacy approach
3
Infrastructure
4
Offer
3
Efficiency
5
Customer Experience
Accelerate 4G expansion in 700MHz to
reaffirm UBB Leadership in coverage and
quality
Push Fiber rollout to sustain E2E CEx in Data
and support Residential UBB coverage
expansion
Use Big Data and CEx driven
approach to drive Network Capex
4
Culture 1
Digitalization 2
Continue to focus on recurring Efficiency in
Industrial Cash Cost (zero base approach, strategic
sourcing, make vs buy)
Disruptive Efficiencies from Digital
Transformation
5
Accelerate Digital Capabilities deployment
in both commercial and administrative IT
systems
Increase Digitalization of Customer”s
Interactions along the entire lifecycle to
improve CEx and allow disruptive
efficiencies
2
Accountability and “Sense of
Ownership” as part of a deep
cultural transformation
1
Redesign the Customer Experience of our clients to become the Best TLC Provider leveraging our
Leadership position as an Ultra-Broadband player and our Smart Offer proposition
2
3. TIM DAY in NY 2017
CEO – Stefano De Angelis
TIM Brasil – Pillars of TIM turnaround
Shift internal Culture from “Excusability” to Accountability, redesign Platforms
and Processes from analogue to Digital to allow a full Digital Transformation.
Infrastructure
4
Offer
3
Efficiency
5
Customer Experience
Culture 1
Digitalization 2
Redesign the Customer Experience of our clients to become the Best TLC Provider leveraging our
Leadership position as an Ultra-Broadband player and our Smart Offer proposition
3
