3. BACKGROUND
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Was established in 1971 by Frederick w. smith
• Officially began operation on 19th April 1971 with
only 389 members
• Now deliver 7,500,000 & more packages daily
more than 220 countries
4. Introduction
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CEO: Frederick W. Smith
Headquarters: Memphis, Tennessee
Customer Service: 800-463-3339
Founder(s): Frederick W. Smith
Founded: 1971
Employees: 400,000
5. RECRUITMENT & SELECTION
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Potential candidates with skills, knowledge &
experience needed for job
FedEx see employee as asset
Importance: cost effectiveness, retention, loyalty
& productivity
6. TRAINING & DEVELOPMENT
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training - methods used to give new/present
employees the skills they need to perform their
job
Different Program help develop their skills
FedEx got customer satisfaction – providing
service & increase productivity
provide training to develop new skills with
company in it & management skills
affiliation important to motivate
Every 6 months FedEx conduct job knowledge
testing program
7. EMPLOYEE COMPENSATION
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Reward provided to employee for their services
Maslow theory – human live with 5 needs (self-
actualization, self-esteem, social, security &
physiological)
FedEx: compensation plans (salary increment)
and five star award
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Combination of pay program, work/life program &
benefit plans
Salary increase, paid time off vacation,
discounted travel
Awards
9. EMPLOYEE BENEFITS
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Medical & dental coverage
Education subsidy
Retirement plan
Performance based bonus
low absenteeism & turnover
Self confidence boost
11. Conclusion
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• Important as it affects overall company
performance
• Effective employee retention & low turnover rate
for 7%
• Encourage promotion within organization
• Transparent communication
• Training to help develop skills & perform better
Overall success as employee-friendly & service
oriented org