Ricoh provides automated managed IT services that: - Can be deployed remotely in hours without infrastructure changes and allows remote management from anywhere. - Automate routine IT tasks through a single centralized framework to efficiently manage systems and demonstrate value to customers. - Transition companies from reactive break-fix models to proactive IT service delivery through automation of tasks like patching, monitoring and remote management.

1. RICOH
Data Center
Services
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2. Why Automated Managed Services
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• Comprehensive and fully integrated IT Automation Framework .
• Easy to Deploy – install in hours, not days or weeks
• 100% Web Based –
– remotely accessible from anywhere anytime
– remotely manage endpoints located anywhere anytime
• No LAN/WAN or VPN restrictions
• Huge productivity improvement
• No infrastructure reconfiguration required
• Large user community sharing best practices and knowhow
• Technology leader; financially rock solid

3. Key Benefits
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• Automate all key IT tasks in one central framework
• Manage each client's infrastructure, network components, servers, and
users' desktops - remotely, comprehensively and transparently
• Efficiently manage hundreds of systems through one interface, saving time,
hassle, money and resources
• Grow your business without adding resources
• Effectively demonstrate your value to customers
• Transition from a break-fix business model to proactive IT service delivery
• Deploy a solution that can scale as your business grows
• Get started immediately

4. Complete IT Service Delivery
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IT Automation is a key factor in being able to deliver a proactive, results based IT
service model. Ricoh provides unparalleled automation of periodic IT tasks required to
manage and maintain systems and devices.
Through IT Automation, the Ricoh provides pro-active service delivery capabilities that
result in increased productivity, consistent service levels, increased utilization of staff,
expanded service capabilities, cost reduction and much more!

5. Routine IT Management Tasks
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• Patch Management
• Anti - Virus Management
• Remote Control
• Security Event Management
• System Event Management
• Application Event Management
• Application Addition/Change
Management
• Third Party Application (API)
Support Coordination
• Desktop Policy Enforcement
• Asset Management
• Report Generation
• Endpoint Security
• User State Management
• Bandwidth Usage and Reporting
• Hardware Change Management
• End-User Remote Access
• Disk/Partition Management
• Backup and Disaster Recovery
• Application Deployment
• Desktop Policy Enforcement
• Performance Management
• Real Time Monitoring
• File Synchronization
• Service Desk

6. What Ricoh Framework Provides
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• 24x7x365 Automated System Management
• Patch Management and Updates
• Monitoring and Alerts
• Remote Management
• Application Deployment
• Asset Management
• Ticketing / Service Desk
• Scripting
• Integrated Reporting
• Data Protection (option)
• Endpoint Security (option)
• User State Management (option)
• More….

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• Through Agent Procedures, provides pro-active service delivery
capabilities that result in increased productivity ,consistent service
levels, maximum utilization of staff, expanded service capabilities, cost
reduction and much more!
Agent Technology
• Discover, install, and audit new systems that enter the network
• Deploy system configuration templates and standards
• Log any hardware, software, or system changes
• Be alerted when changes are made to individual systems
• Report on current hardware and software statistics
Audit and Inventory

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Monitoring
• User Defined Monitoring and Instant Alerts
• Monitor the Windows Event log
• Alert on hardware and software changes
• Alert on specific file changes and protection violations
• Know if disk space is running low on computers
• Monitor computer online/offline status
• Know when traveling users with notebooks connect
• Alert message and recipient configuration
• Automatically discover all devices on the network
• LAN Monitoring Alerts when new devices are detected and Easily view all
known and unknown devices

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Remote Access
• Live Connect provides a robust and powerful single machine interface to
give you full control over your endpoints with minimal end user interruption
• Complete Agent Data including procedure history and Audit Information
• A robust drag and drop file manager for transferring files to and from the
agent also Remote Registry Editor like regedt32.exe
• Task Manager to see running processes and resource consumption
• Full Featured Event Viewer
• Chat for IM like conversations with the agent user
• Desktop Access for full interactive remote control of the agent
• Discovery is a tool to sweep the local network(s) of the agent and discover
all network nodes
• Video Chat allows for fully interactive face to face video chatting with the
agent user if their machine has a camera

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• An ITIL-ready, automated and fully configurable service desk solution
• Track & Manage Incidents, Problems, Service
Requests, and Change Requests
• Automate Ticket Routing and Escalations
Based on SLA Goals
• Leverage Key Metrics for SLA Measurement
• Fine Grained Control of Service Desk Access
• Searchable Integrated Knowledge Base and Known Error database
• ITIL Made Easy – Best Practices Built-in
• Seamlessly Leverage Data
Service Desk

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Info Center
• Detailed list, table and graphic style reports
• Complete and customizable reports
• Hardware and Software Inventory
• Complete Computer Changes
• Disk Utilization
• License Usage and Compliance
• Network Usage and Statistics
• Server and Workstation Uptime History
• Help Desk Trouble Tickets
• Computer Logs and Status

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Patch Management
• Automatically keep computers up-to-date with the latest patches and
updates
• Schedule by time, computer, group or user defined collections of computers
• Simultaneously deploy all required patches across operating systems
• Support for Windows 2003, 2000, NT, XP, 98, 95, and Windows 7
• Single rollout strategy and policy enforcement
• Approve or deny selected patches
• Does not require multiple patch servers
• Monitors and maintains patch compliance for entire enterprise

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Patch Management
• Deploy Help Desk capabilities in minutes
• Easy to use with no long training cycles
• Accessible from anywhere with no special servers or reconfiguration
• Quickly resolve issues and increase customer satisfaction
• Create tickets based on alarms
• Use email to update end users and receive feedback
• Assign priority
• Route tickets via escalation points
• Report on current ticket statistics

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Ticketing
• Deploy Help Desk capabilities in minutes
• Easy to use with no long training cycles
• Accessible from anywhere with no special servers or reconfiguration
• Quickly resolve issues and increase customer satisfaction
• Create tickets based on alarms
• Use email to update end users and receive feedback
• Assign priority
• Route tickets via escalation points
• Report on current ticket statistics

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Desktop Policy Management
• Works with all Windows environments
• Domains and active directory not required
• Policies can be applied to all, groups or specific computers
• One or multiple files
• Total file type restriction or by specific applications
• Permit or Deny application access to network
• User notification option
• Track network usage by computer and application

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Desktop Migration
• Migrate single users or multiple users for one machine or many machines
on a scheduled basis
• Restore machine account information (including account creation) and user
settings from the backup
• Define which settings will be backed up and when this task will be
scheduled
• Agent based Desktop Migration allows for machines inside or outside of the
domain to be configured and managed with ease
• Desktop Migration allows adman's to schedule regular backups of settings
and to collectively migrate settings to groups of users without touching any
machines directly.

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Backup
• Complete integrated solution that protects all Windows servers and
workstations in a distributed IT environment
• Intuitive management reduces administrator workload and backup costs
• Central Web-based administration of all features, including event
scheduling, remote backup status and reporting
• Remote backup administration and automation eliminates on-site visits
• Consolidated and easy-to-read alerts for failed cycles
• Universal restore for recoveries to dissimilar hardware or virtual machines

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Security and Antivirus
• Discover new systems and automatically
• Install and configure Antivirus as new systems enter the network
• Deploy configuration templates and standards
• Log any changes
• Be alerted when security events occur
• Monitor definition update status
• protection components (mail, file, web, links)
• software options like tray icon behavior and target directory
• auto disable of Windows Defender
• pre/post install scripts

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Traditional IT Management (1)
 Break/Fix
 Problems → tickets/complains → IT staff analyze and fix
the problems → tackle other problems
 Reactive – cannot foresee the next problem
 Too many problems, too little time
 Never enough staff
 Lose-lose relationship – irate users, unhappy IT staff

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Traditional IT Management (2)
 Mainly Manual Process
 Lack of reliability – omissions, human errors, partial solutions, delays
 Lack of consistency – fluctuating service standards
 Boring & repetitive
 50-100 machines per engineer
 Poor Visibility
 What is happening, real time, at the endpoints?
 Hard to plan ahead

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Traditional IT Management (3)
 Costly
 Lots of on-site service – travel time, expenses – city to city, country to
country, continent to continent
 Huge IT team, yet no time for more important/profitable projects
 User downtime and loss of productivity
 Loss of data and business opportunities
 Compliance – have to maintain and enforce corporate standards and policy

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Is this how you deliver service?

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RPASS Change It All..

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Monitoring & Automation Process Flow

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Flexible Deployment

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Flexible Deployment

27. Contact RICOH
 Toll Free No – 1800-3010-3363
 Sales Account Manager: Ankit Garg
 Phone Number: +91-9650256622
 Email ID: ankit.garg@ricoh.co.in
 Visit us at www.ricohidc.com
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Thank you !!!