1. Richard J. Pollock, Jr.
7210 Roxbury Drive • Ypsilanti, MI 48197 • rick.pollock@gmail.com • 734-355-4421
Professional Highlights
 Information Technology Lead Architect with over 18 years of experience.
 Versatile, results oriented experience using a wide variety of technologies from VMware, Citrix,
Microsoft, and Epic Systems.
 Hands-on experience in all stages of IT including planning, design, implementation, and support.
 Ambitious, dependable, and self-motivated worker that strives to make an excellent end-user
experience.
 Team player interested in working with others to improve processes, procedures, and deliverables.
 Desire to experience, learn, and apply new technology.
Professional Experience
CareTech Solutions, MI
Beaumont Health, Troy, MI (Merger) 2014-Present
Lead Technical Architect – Integration Team
Key Architecture Design, Deployment, and Support Accomplishments
 Design and implemented a Cross-Forest migration plan for consolidating three Exchange 2010
organizations into a single new Exchange 2013 organization for 50,000 mailboxes. Worked with
the support team to develop new process and procedures for daily maintenance tasks.
 New multi-farm Citrix XenApp and XenDesktop 7.6 platform for the consolidation and delivery of
applications and desktops. These farms will primarily support the EMR for over 10,000 concurrent
users along with other various application and desktops.
 Currently working on the architecture design and consolidation plan for VMware vSphere 6. This
will be the infrastructure foundation for the newly merged business and support over 4,000 servers.
CareTech Solutions, MI
Oakwood Healthcare Systems, Dearborn, MI 2007-2014
Lead Technical Architect
Key Architecture Design, Deployment, and Support Accomplishments
 Lead architect for designing and deploying Epic Client Systems 2010 and 2014. This project
included all design, deployment, and support aspects of virtual and physical hosts. The Citrix farm
was designed to support over 4000 concurrent users in the organization. Oakwood received one of
the highest scores for an Epic deployment in the state of Michigan.
 VMware vSphere infrastructure spanning across multiple datacenters supporting over 1200 servers
and 450 desktop guests enabling us to successfully complete a consolidation goal of over 90%.
 Citrix XenApp 4.5/6.5 and XenDesktop 7 farms across datacenters to support over 4000 concurrent
users.
 Microsoft Exchange 2013 single DAG spanning across datacenters (active/passive) to support over
12,000 users.
 Microsoft Lync 2013 infrastructure to support internal, external, mobile, and federated users.
 Microsoft SharePoint 2013 multiple server farm to support Project Server 2013 rollout for
Oakwood PMO project.

2.  Played key role in assisting Oakwood leadership and project managers in successfully migrating
the primary datacenter to a new facility with minimal downtime using VMware Site Recovery
Manager.
Key Job Duties
 Supported 800+ Windows and ESX Servers (OS, Hardware,and Application Maintenance) across
multiple data centers.
 Review all new projects to ensure proper adherence to Oakwood’s policies and procedures. Also
was responsible for all virtual server chargeback quotes and build initiations.
 Helped develop standards and procedures for new server deployments and decommissions.
 Member of the Disaster Recovery committee. Coordinated and Participated in severalDisaster
Recovery Tests.
 Created policies and procedures, troubleshooting guides, disaster recovery, and training
documentation in support of the all responsible platforms.
 Served as technical lead a team of 18 that supported over 300 applications.
 SME for Epic, VMware, Citrix, Exchange, Lync, Windows Server, Trend Micro, SharePoint and
Project Server.
CIBER, Inc., MI
Ford Motor Company, Dearborn, MI 2005-2007
Sr. Systems Administrator
Key Accomplishments and Job Duties
 Installed and supported Citrix Access Suit in both global and individual farms.
 Worked as a team to implement and support Ford Motor Company’s virtual server farm using
VMware ESX Server.
 Created patch management policies and procedures, and managed deployment of Microsoft
Windows patches using Shavlik NetChk.
 Helped develop procedures for new server deployments and decommissions.
 Supported Enterprise Level Data Centers with an emphasis on Web Hosting
 Supported 1200+ Windows 2000/2003 Servers (OS,Hardware,and Application Maintenance)
across multiple data centers.
 Configured and Deployed Windows 2000 and 2003 Server (multiple Editions).
 Supported multiple Active Directory Based 2000/2003 Domains.
 Managed and received issues through Global Incident Reporting System (GIRS).
 Coordinated and Participated in Disaster Recovery Tests.
 Created installation and support documentation (Run-Books).
 Engineered solutions for internally developed applications and purchases solutions while following
Sarbanes-Oxley and ITPM guidelines.
 Managed and supported VMware Server deployments across multiple environments.
 3rd Level Escalation point for Enterprise Hosting Operations with emphasis on Windows
2000/2003, Citrix, VMware,Tivoli TEC monitoring, and IIS.
 SME for Mercury Interactive Site Scope Monitoring, VMware deployments, Tivoli Enterprise
Console, patch management using Shavlik, and IIS Administration.
The Citizens Savings Bank, Martins Ferry, OH 1998–2005
Network Administrator
Key Accomplishments and Job Duties

3.  Designed a Frame-relay WAN for 18 locations. Configured a multi-homed connection to the
Internet using both T1 and wireless technologies. Gained experience with EIGRP, BGP, RIPV2,
default, and static routing. Established a VPN gateway using a Cisco PIX firewall for mobile users
and technical support.
 Designed, implemented, and supported a Windows 2003 Active Directory infrastructure.
Configured and maintained over 300 Windows 2000/XP workstations, 22 Red Hat Linux servers,
and 35 Windows 2000/2003 servers.
 Applied several layers of security to keep customer information private and minimize company
risk. This includes multiple firewalls, DMZ’s, ACL’s, IDS/IPS, and server vulnerability
assessments and hardening.
 Worked with upper management to implement secure online and voice banking.
 Developed disaster recovery documentation for all servers.
 Helped develop the Incident Response Plan along with other policies and documentation.
 Responsible for all layer network hardware installation, configuration, and maintenance at all
office locations.
 Support for over fifty servers some including Email, DNS, Web, Active Directory, file and print
servers, and other multi-tier servers.
 Support for a user base of over 300 employees using primarily Windows XP Pro workstations.
 Create server backup procedures and retention methods for all data backups.
 Anti-virus and patch management procedures and installation on all Windows and Linux servers
and desktops.
 Server and PC hardware troubleshooting, repair, and maintenance. Built several application servers
saving the company thousands of dollars.
 Annual disaster recovery testing for all servers. This includes full working restoration of current
software and data. All documentation updated accordingly after testing is completed.
 Monitor logs for all servers that are accessible through the Internet.
 Oversee job duties of data processing personnel and yearly evaluations.
 Served on the Information Technology and SOX oversight committees.
Education
 Bachelor of Science in Information Technology; Franklin University, Columbus, OH – 08/04
Magna Cum Laude
 Associates Degree in Computer Programming; Belmont Technical College, St. Clairsville, OH -
08/99
Certifications
 ECSM Epic Client Systems Manager (2010/14) 08/14
 CCA Citrix Certified Administrator (6.5) 08/11
 VCP VMware Certified Professional 10/08
 MCP Microsoft Certified Professional 05/06
 CCNA Cisco Certified Network Associate 04/03
 Security+ Certified Security Specialist 06/05
 Network+ Certified Network Technician 02/01
 A+ Certified Computer Technician 12/00
 I-Net+ Certified Internetwork Specialist 11/01