SlideShare ist ein Scribd-Unternehmen logo

Customer Insight Event Lesley Seary

‱Als PPT, PDF herunterladen‱
‱
Richard Greening
Richard Greening

Positive benefits from Total Place

News & PolitikBusinessBildung
1 von 14
Total Place in Lewisham ,[object Object],[object Object],[object Object],[object Object]
Using Customer Insight in Lewisham
Customer insight is a critical part of Total Place ,[object Object],[object Object],[object Object],[object Object],[object Object]
In Lewisham, we are exploring four themes: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Insight approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Insight approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Insight approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer insight work has told us
 ,[object Object],[object Object],[object Object]
Customer insight work has led to a number of our findings
. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer insight work has directly led to a number of our recommendations
. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Worklessness & unemployment – case study ,[object Object],[object Object],[object Object],Sue: 45 year old lone parent with intermittent health problems. Remains unemployed after 22 years receiving income support.
Customer insight work has directly led to a number of our findings
 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer insight work has directly led to a number of our recommendations
 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
After Total Place
 ,[object Object],[object Object],[object Object]

Empfohlen

Peter Hay Presentation Beyond 2010-SMART Living
Peter Hay Presentation Beyond 2010-SMART LivingPeter Hay Presentation Beyond 2010-SMART Living
Peter Hay Presentation Beyond 2010-SMART Livingeventwithme
 
Financing Household Sanitation for the Poor
Financing Household Sanitation for the PoorFinancing Household Sanitation for the Poor
Financing Household Sanitation for the PoorInternational WaterCentre
 
Alternative Service Delivery
Alternative Service DeliveryAlternative Service Delivery
Alternative Service DeliveryPaul Faguy
 
June Pathfinder Learning Network event breakout session: commissioning support
June Pathfinder Learning Network event breakout session: commissioning supportJune Pathfinder Learning Network event breakout session: commissioning support
June Pathfinder Learning Network event breakout session: commissioning supporthealthandcare
 
Dementia Dwelling Grant Summary
Dementia Dwelling Grant SummaryDementia Dwelling Grant Summary
Dementia Dwelling Grant SummaryFoundations
 
JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011
JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011
JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011Rich Watts
 
Cash on delivery - Innovative financing to achieve sustainability in the
Cash on delivery - Innovative financing to achieve sustainability in the Cash on delivery - Innovative financing to achieve sustainability in the
Cash on delivery - Innovative financing to achieve sustainability in the International WaterCentre
 
Introduction & Overview Tony Kieran
Introduction & Overview Tony KieranIntroduction & Overview Tony Kieran
Introduction & Overview Tony Kieranklenihan
 

Empfohlen

Peter Hay Presentation Beyond 2010-SMART Living
Peter Hay Presentation Beyond 2010-SMART LivingPeter Hay Presentation Beyond 2010-SMART Living
Peter Hay Presentation Beyond 2010-SMART Livingeventwithme
 
Financing Household Sanitation for the Poor
Financing Household Sanitation for the PoorFinancing Household Sanitation for the Poor
Financing Household Sanitation for the PoorInternational WaterCentre
 
Alternative Service Delivery
Alternative Service DeliveryAlternative Service Delivery
Alternative Service DeliveryPaul Faguy
 
June Pathfinder Learning Network event breakout session: commissioning support
June Pathfinder Learning Network event breakout session: commissioning supportJune Pathfinder Learning Network event breakout session: commissioning support
June Pathfinder Learning Network event breakout session: commissioning supporthealthandcare
 
Dementia Dwelling Grant Summary
Dementia Dwelling Grant SummaryDementia Dwelling Grant Summary
Dementia Dwelling Grant SummaryFoundations
 
JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011
JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011
JCHR Independent Living Inquiry visit to ecdp, 8 Sept 2011Rich Watts
 
Cash on delivery - Innovative financing to achieve sustainability in the
Cash on delivery - Innovative financing to achieve sustainability in the Cash on delivery - Innovative financing to achieve sustainability in the
Cash on delivery - Innovative financing to achieve sustainability in the International WaterCentre
 
Introduction & Overview Tony Kieran
Introduction & Overview Tony KieranIntroduction & Overview Tony Kieran
Introduction & Overview Tony Kieranklenihan
 
Matthew Bird: The ultra poor graduation project at fundaciĂłn capital
Matthew Bird: The ultra poor graduation project at fundaciĂłn capitalMatthew Bird: The ultra poor graduation project at fundaciĂłn capital
Matthew Bird: The ultra poor graduation project at fundaciĂłn capitalUNDP Policy Centre
 
Independent Living Zone
Independent Living ZoneIndependent Living Zone
Independent Living ZoneCare City
 
Employment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantsEmployment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantslocalinsight
 
B2 graham hart
B2 graham hartB2 graham hart
B2 graham hartamandajaynes
 
Providing Sustainable Services at Scale
Providing Sustainable Services at Scale Providing Sustainable Services at Scale
Providing Sustainable Services at Scale IRC
 
20100608 Dgis Irc 080610
20100608 Dgis Irc 08061020100608 Dgis Irc 080610
20100608 Dgis Irc 080610IRC
 
Providing Sustainable Services at Scale (IRC & Aguaconsult)
Providing Sustainable Services at Scale (IRC & Aguaconsult)Providing Sustainable Services at Scale (IRC & Aguaconsult)
Providing Sustainable Services at Scale (IRC & Aguaconsult)IRC
 
The Care and Repair RBA pilot
The Care and Repair RBA pilotThe Care and Repair RBA pilot
The Care and Repair RBA pilotwalescva
 
Joan Saddler: Implications for putting patients and the public first
Joan Saddler: Implications for putting patients and the public firstJoan Saddler: Implications for putting patients and the public first
Joan Saddler: Implications for putting patients and the public firstNuffield Trust
 
Using machine learning to identify food bank dependency early - Giselle Cory ...
Using machine learning to identify food bank dependency early - Giselle Cory ...Using machine learning to identify food bank dependency early - Giselle Cory ...
Using machine learning to identify food bank dependency early - Giselle Cory ...mysociety
 
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...Jeremy McAuliffe
 
PP1.2
PP1.2PP1.2
PP1.2EA_LCA
 
Creating value in ecosystems: the place of the well-bounded organisation
Creating value in ecosystems: the place of the well-bounded organisationCreating value in ecosystems: the place of the well-bounded organisation
Creating value in ecosystems: the place of the well-bounded organisationBoxer Research Ltd
 
Keeping self-pay-alive-4.16.2020
Keeping self-pay-alive-4.16.2020Keeping self-pay-alive-4.16.2020
Keeping self-pay-alive-4.16.2020Healthcare Resource Group Inc.
 
Modernize Your Mental Health Practice to Save Time and Improve Care Delivery
Modernize Your Mental Health Practice to Save Time and Improve Care DeliveryModernize Your Mental Health Practice to Save Time and Improve Care Delivery
Modernize Your Mental Health Practice to Save Time and Improve Care DeliveryKareo
 
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...eLearning Innovations Conference
 
Introducing e rate to diboll isd
Introducing e rate to diboll isdIntroducing e rate to diboll isd
Introducing e rate to diboll isdtsheppard738
 
On Customer Insight
On Customer InsightOn Customer Insight
On Customer InsightRichard Veryard
 
Customer Insight - Top Three How To's
Customer Insight - Top Three How To'sCustomer Insight - Top Three How To's
Customer Insight - Top Three How To'sJennifer Berkley Jackson
 
Msms2015 adopting holistic customer insight public
Msms2015 adopting holistic customer insight publicMsms2015 adopting holistic customer insight public
Msms2015 adopting holistic customer insight publicPaul Laughlin
 
One Experience
One ExperienceOne Experience
One ExperienceToni Keskinen
 
Customer Delight Series
Customer Delight SeriesCustomer Delight Series
Customer Delight SeriesCloudcherry
 

Weitere Àhnliche Inhalte

Was ist angesagt?

Matthew Bird: The ultra poor graduation project at fundaciĂłn capital
Matthew Bird: The ultra poor graduation project at fundaciĂłn capitalMatthew Bird: The ultra poor graduation project at fundaciĂłn capital
Matthew Bird: The ultra poor graduation project at fundaciĂłn capitalUNDP Policy Centre
 
Independent Living Zone
Independent Living ZoneIndependent Living Zone
Independent Living ZoneCare City
 
Employment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantsEmployment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantslocalinsight
 
B2 graham hart
B2 graham hartB2 graham hart
B2 graham hartamandajaynes
 
Providing Sustainable Services at Scale
Providing Sustainable Services at Scale Providing Sustainable Services at Scale
Providing Sustainable Services at Scale IRC
 
20100608 Dgis Irc 080610
20100608 Dgis Irc 08061020100608 Dgis Irc 080610
20100608 Dgis Irc 080610IRC
 
Providing Sustainable Services at Scale (IRC & Aguaconsult)
Providing Sustainable Services at Scale (IRC & Aguaconsult)Providing Sustainable Services at Scale (IRC & Aguaconsult)
Providing Sustainable Services at Scale (IRC & Aguaconsult)IRC
 
The Care and Repair RBA pilot
The Care and Repair RBA pilotThe Care and Repair RBA pilot
The Care and Repair RBA pilotwalescva
 
Joan Saddler: Implications for putting patients and the public first
Joan Saddler: Implications for putting patients and the public firstJoan Saddler: Implications for putting patients and the public first
Joan Saddler: Implications for putting patients and the public firstNuffield Trust
 
Using machine learning to identify food bank dependency early - Giselle Cory ...
Using machine learning to identify food bank dependency early - Giselle Cory ...Using machine learning to identify food bank dependency early - Giselle Cory ...
Using machine learning to identify food bank dependency early - Giselle Cory ...mysociety
 
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...Jeremy McAuliffe
 
PP1.2
PP1.2PP1.2
PP1.2EA_LCA
 
Creating value in ecosystems: the place of the well-bounded organisation
Creating value in ecosystems: the place of the well-bounded organisationCreating value in ecosystems: the place of the well-bounded organisation
Creating value in ecosystems: the place of the well-bounded organisationBoxer Research Ltd
 
Modernize Your Mental Health Practice to Save Time and Improve Care Delivery
Modernize Your Mental Health Practice to Save Time and Improve Care DeliveryModernize Your Mental Health Practice to Save Time and Improve Care Delivery
Modernize Your Mental Health Practice to Save Time and Improve Care DeliveryKareo
 
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...eLearning Innovations Conference
 
Introducing e rate to diboll isd
Introducing e rate to diboll isdIntroducing e rate to diboll isd
Introducing e rate to diboll isdtsheppard738
 

Was ist angesagt? (17)

Matthew Bird: The ultra poor graduation project at fundaciĂłn capital
Matthew Bird: The ultra poor graduation project at fundaciĂłn capitalMatthew Bird: The ultra poor graduation project at fundaciĂłn capital
Matthew Bird: The ultra poor graduation project at fundaciĂłn capital
 
Independent Living Zone
Independent Living ZoneIndependent Living Zone
Independent Living Zone
 
Employment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantsEmployment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimants
 
B2 graham hart
B2 graham hartB2 graham hart
B2 graham hart
 
Providing Sustainable Services at Scale
Providing Sustainable Services at Scale Providing Sustainable Services at Scale
Providing Sustainable Services at Scale
 
20100608 Dgis Irc 080610
20100608 Dgis Irc 08061020100608 Dgis Irc 080610
20100608 Dgis Irc 080610
 
Providing Sustainable Services at Scale (IRC & Aguaconsult)
Providing Sustainable Services at Scale (IRC & Aguaconsult)Providing Sustainable Services at Scale (IRC & Aguaconsult)
Providing Sustainable Services at Scale (IRC & Aguaconsult)
 
The Care and Repair RBA pilot
The Care and Repair RBA pilotThe Care and Repair RBA pilot
The Care and Repair RBA pilot
 
Joan Saddler: Implications for putting patients and the public first
Joan Saddler: Implications for putting patients and the public firstJoan Saddler: Implications for putting patients and the public first
Joan Saddler: Implications for putting patients and the public first
 
Using machine learning to identify food bank dependency early - Giselle Cory ...
Using machine learning to identify food bank dependency early - Giselle Cory ...Using machine learning to identify food bank dependency early - Giselle Cory ...
Using machine learning to identify food bank dependency early - Giselle Cory ...
 
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
An insight into the future from Victoria - ACSA SA NT Home Care Conference Ma...
 
PP1.2
PP1.2PP1.2
PP1.2
 
Creating value in ecosystems: the place of the well-bounded organisation
Creating value in ecosystems: the place of the well-bounded organisationCreating value in ecosystems: the place of the well-bounded organisation
Creating value in ecosystems: the place of the well-bounded organisation
 
Keeping self-pay-alive-4.16.2020
Keeping self-pay-alive-4.16.2020Keeping self-pay-alive-4.16.2020
Keeping self-pay-alive-4.16.2020
 
Modernize Your Mental Health Practice to Save Time and Improve Care Delivery
Modernize Your Mental Health Practice to Save Time and Improve Care DeliveryModernize Your Mental Health Practice to Save Time and Improve Care Delivery
Modernize Your Mental Health Practice to Save Time and Improve Care Delivery
 
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
Emad Rizkalla, CEO BlueDrop Performance Inc. Keynotes on "Powering Growth thr...
 
Introducing e rate to diboll isd
Introducing e rate to diboll isdIntroducing e rate to diboll isd
Introducing e rate to diboll isd
 

Andere mochten auch

On Customer Insight
On Customer InsightOn Customer Insight
On Customer InsightRichard Veryard
 
Customer Insight - Top Three How To's
Customer Insight - Top Three How To'sCustomer Insight - Top Three How To's
Customer Insight - Top Three How To'sJennifer Berkley Jackson
 
Msms2015 adopting holistic customer insight public
Msms2015 adopting holistic customer insight publicMsms2015 adopting holistic customer insight public
Msms2015 adopting holistic customer insight publicPaul Laughlin
 
One Experience
One ExperienceOne Experience
One ExperienceToni Keskinen
 
Customer Delight Series
Customer Delight SeriesCustomer Delight Series
Customer Delight SeriesCloudcherry
 
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham CouncilPutting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham Councillocalinsight
 
Customer Insight
Customer InsightCustomer Insight
Customer InsightYahay Alabdeli
 
Customer Insight through the Buyers\’ Journey
Customer Insight through the Buyers\’ JourneyCustomer Insight through the Buyers\’ Journey
Customer Insight through the Buyers\’ JourneyChristine Crandell
 
Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...localinsight
 
Designing WOW Experiences
Designing WOW ExperiencesDesigning WOW Experiences
Designing WOW ExperiencesDonna Kastner
 
Customer delight
Customer delightCustomer delight
Customer delightJharna Melwani
 
Customer centricite
Customer centriciteCustomer centricite
Customer centricitenet ambit
 
Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 ciudadmedicalzambo
 
Simple steps to customer delight
Simple steps to customer delightSimple steps to customer delight
Simple steps to customer delightStephanie Orange
 
Customer delight upload
Customer delight uploadCustomer delight upload
Customer delight uploadvsudesh
 
Extreme Customer Insight: Mastering the Marketing Secret Weapon
Extreme Customer Insight: Mastering the Marketing Secret WeaponExtreme Customer Insight: Mastering the Marketing Secret Weapon
Extreme Customer Insight: Mastering the Marketing Secret WeaponApril Dunford
 
Customer delight
Customer delightCustomer delight
Customer delightOnkar Dhongade
 
Customer Segmentation Principles
Customer Segmentation PrinciplesCustomer Segmentation Principles
Customer Segmentation PrinciplesVladimir Dimitroff
 

Andere mochten auch (20)

On Customer Insight
On Customer InsightOn Customer Insight
On Customer Insight
 
Customer Insight - Top Three How To's
Customer Insight - Top Three How To'sCustomer Insight - Top Three How To's
Customer Insight - Top Three How To's
 
Msms2015 adopting holistic customer insight public
Msms2015 adopting holistic customer insight publicMsms2015 adopting holistic customer insight public
Msms2015 adopting holistic customer insight public
 
One Experience
One ExperienceOne Experience
One Experience
 
Customer Delight Series
Customer Delight SeriesCustomer Delight Series
Customer Delight Series
 
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham CouncilPutting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
 
Customer Insight
Customer InsightCustomer Insight
Customer Insight
 
Customer Insight through the Buyers\’ Journey
Customer Insight through the Buyers\’ JourneyCustomer Insight through the Buyers\’ Journey
Customer Insight through the Buyers\’ Journey
 
Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...
 
Designing WOW Experiences
Designing WOW ExperiencesDesigning WOW Experiences
Designing WOW Experiences
 
Customer delight
Customer delightCustomer delight
Customer delight
 
Customer centricite
Customer centriciteCustomer centricite
Customer centricite
 
Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012 Customer Delight Presentation SPC - 2012
Customer Delight Presentation SPC - 2012
 
Customer delight
Customer delightCustomer delight
Customer delight
 
Customer Delight
Customer DelightCustomer Delight
Customer Delight
 
Simple steps to customer delight
Simple steps to customer delightSimple steps to customer delight
Simple steps to customer delight
 
Customer delight upload
Customer delight uploadCustomer delight upload
Customer delight upload
 
Extreme Customer Insight: Mastering the Marketing Secret Weapon
Extreme Customer Insight: Mastering the Marketing Secret WeaponExtreme Customer Insight: Mastering the Marketing Secret Weapon
Extreme Customer Insight: Mastering the Marketing Secret Weapon
 
Customer delight
Customer delightCustomer delight
Customer delight
 
Customer Segmentation Principles
Customer Segmentation PrinciplesCustomer Segmentation Principles
Customer Segmentation Principles
 

Ähnlich wie Customer Insight Event Lesley Seary

Customer Insight Event 18Mar10 Lesley Courcouf
Customer Insight Event 18Mar10 Lesley Courcouf Customer Insight Event 18Mar10 Lesley Courcouf
Customer Insight Event 18Mar10 Lesley Courcouf Richard Greening
 
Deep Value Assessment: Improving employability through a new approach to asse...
Deep Value Assessment: Improving employability through a new approach to asse...Deep Value Assessment: Improving employability through a new approach to asse...
Deep Value Assessment: Improving employability through a new approach to asse...Community Links
 
A3 lewis etoria
A3 lewis etoriaA3 lewis etoria
A3 lewis etoriaamandajaynes
 
Insight to child poverty
Insight to child povertyInsight to child poverty
Insight to child povertylocalinsight
 
Realising the Value Stakeholder Event -Workshop: How does the system support
Realising the Value Stakeholder Event -Workshop: How does the system support Realising the Value Stakeholder Event -Workshop: How does the system support
Realising the Value Stakeholder Event -Workshop: How does the system support Nesta
 
Do w program overview (1)
Do w program overview (1)Do w program overview (1)
Do w program overview (1)rasp2013nyc
 
Webinar: Helping people transition onto Universal Credit
Webinar: Helping people transition onto Universal CreditWebinar: Helping people transition onto Universal Credit
Webinar: Helping people transition onto Universal CreditPolicy in Practice
 
Sprint policy - HMRC
Sprint policy - HMRCSprint policy - HMRC
Sprint policy - HMRCPolicy Lab
 
Presentation sweden
Presentation swedenPresentation sweden
Presentation swedenOlli Oosi
 
Personalised support services for disabled people: What can we learn?
Personalised support services for disabled people: What can we learn?Personalised support services for disabled people: What can we learn?
Personalised support services for disabled people: What can we learn?Ipsos UK
 
Crg presentation to technical assistance providers
Crg presentation to technical assistance providersCrg presentation to technical assistance providers
Crg presentation to technical assistance providersclac.cab
 
Community, rights, gender and the new funding model
Community, rights, gender and the new funding modelCommunity, rights, gender and the new funding model
Community, rights, gender and the new funding modelclac.cab
 
Social Work Practices with Adults: commissioning, accountability, and lessons
Social Work Practices with Adults: commissioning, accountability, and lessonsSocial Work Practices with Adults: commissioning, accountability, and lessons
Social Work Practices with Adults: commissioning, accountability, and lessonsJo Moriarty
 
Evaluation of the Integrated Care and Support Pioneers Programme
Evaluation of the Integrated Care and Support Pioneers ProgrammeEvaluation of the Integrated Care and Support Pioneers Programme
Evaluation of the Integrated Care and Support Pioneers ProgrammeNuffield Trust
 
Operational Research case studies
Operational Research case studiesOperational Research case studies
Operational Research case studiesThe OR Society
 

Ähnlich wie Customer Insight Event Lesley Seary (20)

Customer Insight Event 18Mar10 Lesley Courcouf
Customer Insight Event 18Mar10 Lesley Courcouf Customer Insight Event 18Mar10 Lesley Courcouf
Customer Insight Event 18Mar10 Lesley Courcouf
 
Deep Value Assessment: Improving employability through a new approach to asse...
Deep Value Assessment: Improving employability through a new approach to asse...Deep Value Assessment: Improving employability through a new approach to asse...
Deep Value Assessment: Improving employability through a new approach to asse...
 
Val Event Workshop 2
Val Event Workshop 2Val Event Workshop 2
Val Event Workshop 2
 
Getting co production right in health services
Getting co production right in health servicesGetting co production right in health services
Getting co production right in health services
 
A3 lewis etoria
A3 lewis etoriaA3 lewis etoria
A3 lewis etoria
 
Insight to child poverty
Insight to child povertyInsight to child poverty
Insight to child poverty
 
Model program presentation
Model program presentationModel program presentation
Model program presentation
 
Val Event Workshop 1
Val Event Workshop 1Val Event Workshop 1
Val Event Workshop 1
 
Realising the Value Stakeholder Event -Workshop: How does the system support
Realising the Value Stakeholder Event -Workshop: How does the system support Realising the Value Stakeholder Event -Workshop: How does the system support
Realising the Value Stakeholder Event -Workshop: How does the system support
 
Do w program overview (1)
Do w program overview (1)Do w program overview (1)
Do w program overview (1)
 
Webinar: Helping people transition onto Universal Credit
Webinar: Helping people transition onto Universal CreditWebinar: Helping people transition onto Universal Credit
Webinar: Helping people transition onto Universal Credit
 
Sprint policy - HMRC
Sprint policy - HMRCSprint policy - HMRC
Sprint policy - HMRC
 
Presentation sweden
Presentation swedenPresentation sweden
Presentation sweden
 
Personalised support services for disabled people: What can we learn?
Personalised support services for disabled people: What can we learn?Personalised support services for disabled people: What can we learn?
Personalised support services for disabled people: What can we learn?
 
Crg presentation to technical assistance providers
Crg presentation to technical assistance providersCrg presentation to technical assistance providers
Crg presentation to technical assistance providers
 
Community, rights, gender and the new funding model
Community, rights, gender and the new funding modelCommunity, rights, gender and the new funding model
Community, rights, gender and the new funding model
 
PDI Accountability benchmarks
PDI Accountability benchmarksPDI Accountability benchmarks
PDI Accountability benchmarks
 
Social Work Practices with Adults: commissioning, accountability, and lessons
Social Work Practices with Adults: commissioning, accountability, and lessonsSocial Work Practices with Adults: commissioning, accountability, and lessons
Social Work Practices with Adults: commissioning, accountability, and lessons
 
Evaluation of the Integrated Care and Support Pioneers Programme
Evaluation of the Integrated Care and Support Pioneers ProgrammeEvaluation of the Integrated Care and Support Pioneers Programme
Evaluation of the Integrated Care and Support Pioneers Programme
 
Operational Research case studies
Operational Research case studiesOperational Research case studies
Operational Research case studies
 

Mehr von Richard Greening

Customer insight workshop a steve rose
Customer insight workshop a steve roseCustomer insight workshop a steve rose
Customer insight workshop a steve roseRichard Greening
 
Customer Insight Workshop D Rita Wilson
Customer Insight Workshop D Rita WilsonCustomer Insight Workshop D Rita Wilson
Customer Insight Workshop D Rita WilsonRichard Greening
 
Customer insight workshop c steve postlethwaite and sam hepenstal
Customer insight workshop c steve postlethwaite and sam hepenstalCustomer insight workshop c steve postlethwaite and sam hepenstal
Customer insight workshop c steve postlethwaite and sam hepenstalRichard Greening
 
Customer insight workshop b phil rimmer
Customer insight workshop b phil rimmerCustomer insight workshop b phil rimmer
Customer insight workshop b phil rimmerRichard Greening
 
Customer Insight 18Mar10 Workshop B Graham Cadle
Customer Insight 18Mar10 Workshop B Graham CadleCustomer Insight 18Mar10 Workshop B Graham Cadle
Customer Insight 18Mar10 Workshop B Graham CadleRichard Greening
 
Customer insight event councillor peter goldsworthy
Customer insight event councillor peter goldsworthyCustomer insight event councillor peter goldsworthy
Customer insight event councillor peter goldsworthyRichard Greening
 

Mehr von Richard Greening (6)

Customer insight workshop a steve rose
Customer insight workshop a steve roseCustomer insight workshop a steve rose
Customer insight workshop a steve rose
 
Customer Insight Workshop D Rita Wilson
Customer Insight Workshop D Rita WilsonCustomer Insight Workshop D Rita Wilson
Customer Insight Workshop D Rita Wilson
 
Customer insight workshop c steve postlethwaite and sam hepenstal
Customer insight workshop c steve postlethwaite and sam hepenstalCustomer insight workshop c steve postlethwaite and sam hepenstal
Customer insight workshop c steve postlethwaite and sam hepenstal
 
Customer insight workshop b phil rimmer
Customer insight workshop b phil rimmerCustomer insight workshop b phil rimmer
Customer insight workshop b phil rimmer
 
Customer Insight 18Mar10 Workshop B Graham Cadle
Customer Insight 18Mar10 Workshop B Graham CadleCustomer Insight 18Mar10 Workshop B Graham Cadle
Customer Insight 18Mar10 Workshop B Graham Cadle
 
Customer insight event councillor peter goldsworthy
Customer insight event councillor peter goldsworthyCustomer insight event councillor peter goldsworthy
Customer insight event councillor peter goldsworthy
 

KĂŒrzlich hochgeladen

Politician uddhav thackeray biography- Full Details
Politician uddhav thackeray biography- Full DetailsPolitician uddhav thackeray biography- Full Details
Politician uddhav thackeray biography- Full DetailsVoterMood
 
THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...
THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...
THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...Faga1939
 
422524114-Patriarchy-Kamla-Bhasin gg.pdf
422524114-Patriarchy-Kamla-Bhasin gg.pdf422524114-Patriarchy-Kamla-Bhasin gg.pdf
422524114-Patriarchy-Kamla-Bhasin gg.pdflambardar420420
 
{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...
{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...
{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...hyt3577
 
04052024_First India Newspaper Jaipur.pdf
04052024_First India Newspaper Jaipur.pdf04052024_First India Newspaper Jaipur.pdf
04052024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...
Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...
Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...tewhimanshu23
 
10052024_First India Newspaper Jaipur.pdf
10052024_First India Newspaper Jaipur.pdf10052024_First India Newspaper Jaipur.pdf
10052024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Dubai Call Girls Pinky O525547819 Call Girl's In Dubai
Dubai Call Girls Pinky O525547819 Call Girl's In DubaiDubai Call Girls Pinky O525547819 Call Girl's In Dubai
Dubai Call Girls Pinky O525547819 Call Girl's In Dubaikojalkojal131
 
*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...
*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...
*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...anjanibaddipudi1
 
Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...
Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...
Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...srinuseo15
 
America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...
America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...
America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...Andy (Avraham) Blumenthal
 
KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...
KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...
KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...IT Industry
 
The political system of the united kingdom
The political system of the united kingdomThe political system of the united kingdom
The political system of the united kingdomlunadelior
 
call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X79953056974 Low Rate Call Girls In Saket, Delhi NCR
 
06052024_First India Newspaper Jaipur.pdf
06052024_First India Newspaper Jaipur.pdf06052024_First India Newspaper Jaipur.pdf
06052024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Job-OriДntДd Courses That Will Boost Your Career in 2024
Job-OriДntДd Courses That Will Boost Your Career in 2024Job-OriДntДd Courses That Will Boost Your Career in 2024
Job-OriДntДd Courses That Will Boost Your Career in 2024Insiger
 
05052024_First India Newspaper Jaipur.pdf
05052024_First India Newspaper Jaipur.pdf05052024_First India Newspaper Jaipur.pdf
05052024_First India Newspaper Jaipur.pdfFIRST INDIA
 
China's soft power in 21st century .pptx
China's soft power in 21st century .pptxChina's soft power in 21st century .pptx
China's soft power in 21st century .pptxYasinAhmad20
 
declarationleaders_sd_re_greens_theleft_5.pdf
declarationleaders_sd_re_greens_theleft_5.pdfdeclarationleaders_sd_re_greens_theleft_5.pdf
declarationleaders_sd_re_greens_theleft_5.pdfssuser5750e1
 

KĂŒrzlich hochgeladen (20)

Politician uddhav thackeray biography- Full Details
Politician uddhav thackeray biography- Full DetailsPolitician uddhav thackeray biography- Full Details
Politician uddhav thackeray biography- Full Details
 
THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...
THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...
THE OBSTACLES THAT IMPEDE THE DEVELOPMENT OF BRAZIL IN THE CONTEMPORARY ERA A...
 
422524114-Patriarchy-Kamla-Bhasin gg.pdf
422524114-Patriarchy-Kamla-Bhasin gg.pdf422524114-Patriarchy-Kamla-Bhasin gg.pdf
422524114-Patriarchy-Kamla-Bhasin gg.pdf
 
{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...
{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...
{Qatar{^🚀^(+971558539980**}})Abortion Pills for Sale in Dubai. .abu dhabi, sh...
 
04052024_First India Newspaper Jaipur.pdf
04052024_First India Newspaper Jaipur.pdf04052024_First India Newspaper Jaipur.pdf
04052024_First India Newspaper Jaipur.pdf
 
Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...
Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...
Unveiling the Characteristics of Political Institutions_ A Comprehensive Anal...
 
10052024_First India Newspaper Jaipur.pdf
10052024_First India Newspaper Jaipur.pdf10052024_First India Newspaper Jaipur.pdf
10052024_First India Newspaper Jaipur.pdf
 
Dubai Call Girls Pinky O525547819 Call Girl's In Dubai
Dubai Call Girls Pinky O525547819 Call Girl's In DubaiDubai Call Girls Pinky O525547819 Call Girl's In Dubai
Dubai Call Girls Pinky O525547819 Call Girl's In Dubai
 
*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...
*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...
*Navigating Electoral Terrain: TDP's Performance under N Chandrababu Naidu's ...
 
Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...
Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...
Transformative Leadership: N Chandrababu Naidu and TDP's Vision for Innovatio...
 
America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...
America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...
America Is the Target; Israel Is the Front Line _ Andy Blumenthal _ The Blogs...
 
KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...
KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...
KING VISHNU BHAGWANON KA BHAGWAN PARAMATMONKA PARATOMIC PARAMANU KASARVAMANVA...
 
9953056974 Call Girls In Pratap Nagar, Escorts (Delhi) NCR
9953056974 Call Girls In Pratap Nagar, Escorts (Delhi) NCR9953056974 Call Girls In Pratap Nagar, Escorts (Delhi) NCR
9953056974 Call Girls In Pratap Nagar, Escorts (Delhi) NCR
 
The political system of the united kingdom
The political system of the united kingdomThe political system of the united kingdom
The political system of the united kingdom
 
call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
call girls inMahavir Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
 
06052024_First India Newspaper Jaipur.pdf
06052024_First India Newspaper Jaipur.pdf06052024_First India Newspaper Jaipur.pdf
06052024_First India Newspaper Jaipur.pdf
 
Job-OriДntДd Courses That Will Boost Your Career in 2024
Job-OriДntДd Courses That Will Boost Your Career in 2024Job-OriДntДd Courses That Will Boost Your Career in 2024
Job-OriДntДd Courses That Will Boost Your Career in 2024
 
05052024_First India Newspaper Jaipur.pdf
05052024_First India Newspaper Jaipur.pdf05052024_First India Newspaper Jaipur.pdf
05052024_First India Newspaper Jaipur.pdf
 
China's soft power in 21st century .pptx
China's soft power in 21st century .pptxChina's soft power in 21st century .pptx
China's soft power in 21st century .pptx
 
declarationleaders_sd_re_greens_theleft_5.pdf
declarationleaders_sd_re_greens_theleft_5.pdfdeclarationleaders_sd_re_greens_theleft_5.pdf
declarationleaders_sd_re_greens_theleft_5.pdf
 

Customer Insight Event Lesley Seary