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- 10. Customer Support Engineering approach We at RF Global Solutions offer an engineering approach to the repairs and services we supply. We use intelligent procedures to identify and correct faults and ensure they will not reoccur. We redesign and upgrade where needed, as long as the customer approves. This has proven to be a large advantage in lowering customer down time. Upgraded devices for a longer life.
- 12. Customer Support Summary 1 Low cost repairs 2 Fast turnaround times 3 Complete on line tracking system for all departments 4 Reduced RF Costs by engineering out existing known faults 5 Customer support the way we want it to be 6 Friendly and honest service from all staff 7 All we ask is you give us the opportunity to demonstrate this