As a technology provider to the tours and activities sector, we have heard a lot of opinions about online booking software over the years. But not all of the advice that’s being given is useful for tour operators. We’re here to clear it up for you so you can filter out the noise and make a balanced, well-informed decision.

1. THE WORST ADVICE
WE’VE EVER HEARD ABOUT
ONLINE BOOKING
SOFTWARE
sales@rezdy.com
www.rezdy.com

2. As a technology provider to the tours and activities
sector, we have heard a lot of opinions about online
booking software over the years. But not all of the advice
that’s being given is useful for tour operators. We’re here
to clear it up for you so you can filter out the noise and
make a balanced, well-informed decision.

3. TERRIBLE ADVICE #1:
YOU DON’T NEED
ONLINE BOOKING
SOFTWARE

4. WHY IT’S WRONG
Your customers want the option to book
online - especially international travelers.
→ Over 50% of today’s travelers will
rush to the keyboard, rather than the
phone to make their travel bookings
→ 60% of leisure and 41% of business
travelers are making their own travel
arrangements, generally via internet

5. WHY IT’S WRONG
You and your staff could be spending their time on more
important tasks.
→ No one joins the tour &
activity industry to be stuck
playing phone and email tag
all day.
→ Streamlining daily admin
tasks means your staff can
take better care of customers
and plan ahead.

6. TERRIBLE ADVICE #2:
DON’T CHANGE,
IT’S NOT WORTH IT

7. WHY IT’S WRONG
Online booking software will speed up your cash flow.
→ Less capital outlay because
no need to hire staff to
manage customers, or pay rent
for physical space.
→ Customers can book and
pay immediately, so the money
goes directly into your
account.

8. WHY IT’S WRONG
Online booking software will help you stay a step ahead
of your competition.
→ Almost 90% of tour
operators are still taking
bookings manually via email
booking requests.
→ Only 46% of Australian tour
operators with websites offer
instant confirmation of
booking.

9. WHY IT’S WRONG
Online booking software is much more efficient than
paying staff to do tedious admin work.
→ You save time and money
with an automated booking
process in place.
→ There is less room for
human error, meaning there’s
less double-checking that
things were done correctly in
the first place.

10. TERRIBLE ADVICE #3:
JUST
BUILD IT YOURSELF

11. WHY IT’S WRONG
It is very expensive and time-consuming to build and
maintain your own online booking software.
→ While you have complete
control, you are also responsible
for the entirety of the costs.
→ You are responsible for
maintaining the software, so
when things go wrong, there’s no
support line, you will have to
contact the developer.

12. WHAT HAVE
WE LEARNED?

13. GET IT RIGHT
#1. In this day and age, you need online booking
software.
#2. The benefits far outweigh the hassle of learning a
new booking process.
#3. It’s better to go with a software vendor than try
to build it yourself.

14. Free Buyer’s Guide:
Online Booking Software Selection for Tour Operators
http://s.rezdy.net/RtB97G

15. Follow @rezdy_com
for more!

16. About
Rezdy

17. We provide powerful online booking
software for niche tour operators
Scenic flights
ATV tours
Helicopter flights
Sea kayaking
Sailing trips
Shuttles
...just to name a few
Fishing charters
GPS guided tours
Walking tours
Surf schools
Cruises & historic tours
Skydiving

18. Want to learn more?
Get in touch!
sales@rezdy.com
www.rezdy.com
Aus: +61 (0) 2 8244 3060
USA: +1 415 655 1633