1. IT Governance
October 2010 1

2. IT Governance
 Vendors were asked to detail their proposal on the following items :
 Vendor responsibility matrix
 Project management reference
 Methodology
 Standards
 Project management processes to be applied for the different steps
 Change management
 Document management
 Configuration management
 Qualification processes
 Risk assessment and Documents Control
 Quality Control Reviews
 Review and Sign-off Deliverables
 Project reviews and status reporting documents
 Planning, tracking and reporting of progress against plan
 Project organization and staffing
 Vendor team
 Expected Tamin’s team
 Synergies between Vendor & Tamin teams
 Project committees
October 2010 2

3. High Level Responsability Matrix
Item Tamin Vendor
Project Management Support Responsible
HW and SW Supply Support Responsible
Requirement Gathering Support Responsible
Gap Analysis & Scoping Support Responsible
Specification and System Design Support Responsible
Datacenter Environment Setup Responsible Support
Implementation Plan Approve Responsible
Testing Plan Approve Responsible
Customization Approve Responsible
Configuration Informed Responsible
HW & SW Installation Approve Responsible
Integration Support Responsible
Integration Testing Approve Responsible
Acceptance Testing Responsible Support
Sanity Checks Support Responsible
Go Live Support Responsible
Business Simulation Responsible Support
Managed Services Support Responsible
Handover Support Responsible
Day to Day Operation Responsible Support
Maintenance and Support Approve Responsible

4. Responsibility Matrix (1/2)
Domain Task / Activity Responsability Matrix proposed by Vendors
ITS Huawei ZTE
Tamin ITS TP Tamin Huawei TP Tamin ZTE TP
Hardware & Software supply 2 3 4 5 6 Colonne7 Colonne8 Colonne9 Colonne10
Issurance of letter of intent Resp.
Issurance of Purchase order Resp.
Shipping documents Resp. Informed Resp. Resp.
Transport to identified Iranian port Resp. Resp.
Informed
Custom clearance Resp. Suggest Resp. Support Resp.
Custom duties & taxes Resp. Resp.
Informed
Custom storage facilities Resp. Suggest Resp.
Delivery to Tamin identified site
(including temporary warehouse) Resp. Informed Resp.
Hardware & Infrastructure Software
Installation
Approve
IT Network design Suggest Resp. Resp. Support Support Resp. Resp.
Approve
IT Network setup Suggest Resp. Resp. Support Support Resp. Assist.
Hardware Installation Approve Resp. Support Resp. Support Resp.
Equipment power-on Resp. Support Resp.
Hardware self-check & acceptance
tests Support Resp.
Hardware connection to the network Resp. Support
Infrastructure Software installation Support Resp.
Vendor Software installation Support Resp.
Third party software installation
Application Software Installation,
Integration
Application software design & Approve,
development Suggest Resp. Resp.
Approve,
Application software release Suggest Resp. Resp.
Application Software configuration Approve Resp. Support Resp.
Application software installation Approve Resp. Support Resp.
Interfaces design Approve Resp. Support Resp. Support
Interfaces development Approve Resp. Support Resp. Support
System integration Support Resp. Support
October 2010 4

5. Responsibility Matrix (2/2)
Domain Task / Activity Responsability Matrix proposed by Vendors
System Testing
Prepare Test strategy Resp.
Prepare Test Plan & Test book Resp. Support
Execute Unit tests Suggest Resp. Supervision Resp.
Execute Integration tests Suggest Resp. Supervision Resp.
Integration Tests Approval Supervision Resp.
Approve,
End to end tests Suggest Resp. Supervision Resp.
End to End Tests Approval Supervision Resp.
Approve,
User Acceptance tests Suggest Resp. Resp. Support Support Resp.
Approve,
User Acceptance tests approval Suggest Resp. Resp. Support Supervision Resp.
Issue Acceptance certificate Resp. Resp.
Training & Hand Over
Prepare Training strategy Resp.
Prepare Training materials for
Trainees Resp.
Prepare Training materials for End
Users Resp.
Training environment setup Resp. Support
Train End Trainees Resp.
Train End Users Resp. Support
Prepare handover plan Resp. Resp.
Execute HandOver Plan Resp. Resp.
System Go Live
Production environment preparation Resp. Resp.
Data clean-up for product
environment Resp. Resp.
Data configuration for product
environment Support Resp.
Systems backup Resp. Resp.
Data migration (if required) Support Resp.
System Go Live Resp. Resp.
Managed Services
System monitoring
October 2010 5