Glenn Elliott Founder & CEO
Reward Gateway Bridging the employee engagement gap

71%of executives rank employee engagement
as very important to achieving organisational success 24%of the same executives said their employees were highly engaged.

(that’s the engagement gap)

but what is employee engagement?

“unlocking discretionary effort” “reducing attrition”
“happiness at work”

We’ve known for years that
organisations who understand employee engagement thrive

There are three key reasons
why organisations who understand employee engagement thrive

Engaged employees make better decisions
because they understand more 2 Engaged employees are more productive because they like or love what they are doing 3 Engaged employees innovate more because they want their organisation to succeed 1

engaged employees choose the hard
path when it is right for their organisation

employee engagement is becoming essential
for more and more organisations. Here’s why.

Do you remember when this
was the standard we all strived for?

Does my customer love me?
But now the best companies with the most ambition or the toughest markets, they’re asking this

We used to ask about
this….

“What is my lifetime customer
value”

And now we think about
this >>>

How much is my customer
selling for me?selling

As we worry about this…

or how much business is
my customer losing me?

Dharmesh Shah Co-founder of Hubspot
@dharmesh This smart guy coined his own word, and a whole business around it. “Delightion”

Delightion - noun A
feeling of strong happiness or satisfaction, to the point that you rave about the provider of the event that led to that feeling

And this is urgent because
in an increasing social word, our customers have more power than ever before.

And my point is this..

how can you possibly create
customer love if you only have employee satisfaction?

technology is both the driver
and the potential solution. technology is driving urgency

technology enables business to move
faster the internet drives business speed faster pace means increased innovation increased innovation means tougher competition

in the future, only two
types of organisations are going to thrive

those that Eliminate their people
those that Engage their people

Engagement is a choice Once
an organisation has chosen engagement it can inspire and influence it’s people to choose engagement too.

you can’t engage people in
your business and purpose by giving them life insurance, medical insurance or stuffing them with any other bonus, perk or bribe.

employee engagement needs a broader
approach

Open & Honest Communication Pay
& Benefits Purpose, Meaning and Values Wellbeing L&D Leadership Management Recognition Job Design Pay & Benefits Wellbeing Workspace

With case studies from McKinsey
to McDonalds, The Engagement Bridge is published by Wiley in fall 2016

www.glennelliott.me

www.glennelliott.me
@glennelliott
glennelliott