The Preferred Service Plan is a must-have for all F.H. Furr customers. Members will receive discounts, premium services and much more!

1. Preferred Service Club
& Maintenance Plan

2. 1
For Your
Peace of Mind
Here is what you will receive when you invest
in our Preferred Service Club:
Table Of Contents
Preferred Service Benefits .....................................1
Plumbing Inspection Checklist..............................2
Heating Inspection Checklist.................................3
Air Conditioning Inspection Checklist...................4
Mission Statement..................................................5
Terms & Conditions ................................................6
Priority Service
Preferred Service Club members receive service ahead of those customers
who choose NOT to invest in a Preferred Service Club.
Discounted Prices
You will receive approximately a 15% discount on the service of your
equipment covered by the Preferred Service Club. That’s not all! The
same discount applies to all of your plumbing & water treatment needs.
Annual Safety Inspection
& Tune-Up
For each year you purchase you will receive two FREE Energy Saving
Tune-Ups (1 Cooling & 1 Heating) which, alone saves you more money
than the cost of the Preferred Service Club. As an added bonus, you will
receive a whole house plumbing inspection.
Longer Lasting Equipment
Annual equipment tune-ups add years to the life of your equipment.
Peace of Mind
Knowing your equipment is running safely & as efficiently as possible allows
you to enjoy the comfort of your home or business worry-free!
EXTENDED SERVICE HOURS
Monday - Friday: 8:00 a.m. - 9:00 p.m.
Saturday: 8:00 a.m. - 6:00 p.m.
Sunday: 8:00 a.m. - 4:00 p.m.
After Hours: F.H. Furr Customer service managers are always a
phone call away.

3. 2
Tune-ups Save Money & Extend Equipment Life.
An annual heating or cooling system “clean & check” tune-up is one of
the best home maintenance investments you can make.
Plumbing Inspection
Checklist
Water Heaters
General Inspection
Dye Test All Toilets
The purpose of this test is to determine if your toilet has a money
wasting leak. A large leak could waste hundreds of gallons of water
each day & add several hundred dollars to your annual water & sewer
bill. If you are on a septic tank, the same leak could be even more
expensive.
Check All Faucets For Leaks
A leaky faucet can waste over 200 gallons of water per day. Allowing
faucets to continue leaking can cause further damage to the faucet
resulting in more expensive repairs.
Check All Exposed Hot & Cold Water Supply Lines
Supply lines can deteriorate & even rupture. Deteriorated lines can
usually be detected & replaced before a serious leak & damage oc-
curs.
Check All Sink Piping
Corroded & deteriorated traps can be detected & replaced before they
cause problems.
Check All Fixture Drains
Fixture drains that are not “free-running” are likely to become com-
pletely plugged.
Check All Washing Machine Hoses For Leaks
Hoses deteriorate will age & can rupture & cause damage.
Check All Outside Faucets
For Leaks
Un-repaired leaks waste money & the absence of vacuum breakers
can be hazardous.
Check All Emergency Water Shut Offs For Proper
Operation & Tag All Emergency Shut Offs
Nonworking emergency shut offs are of no use when really needed &
can fail when used, causing a bigger problem.
Check Operation of All Elements
A burned out heating element may leave you with an inadequate
supply of hot water needlessly. (electric)
Check Condition of Wiring
Loose or worn wiring can lead to loss of hot water & can be dangerous.
(electric)
Inspect Main Burner & Pilot
Rust scale & or dirt in or on the main burner or pilot light can cause
improper fuel/air mixture & can lead to carbon or soot buildup.
Inspect Flue Pipe & Check For Proper Vent Draft
Flue pipe corrosion or leaks could allow combustion by-products &
carbon monoxide to enter your home. (gas)
Check Thermocouple
A defective thermocouple may not allow your water heater to light,
thus leaving you with no hot water. (gas)
Check For Gas Leaks
Undetected gas leaks are dangerous & result in higher gas bills. (gas)
Check Pressure Safety Relief Valve
A nonfunctional safety relief valve or thermal expansion tank may not
open when it is needed. This could result in the pressure building up
to extremely high & dangerous levels.
Check Thermostat Operation
It may be possible to reduce your thermostat setting, saving money on
your electric bill, & still assure an adequate supply of hot water.
Check For Water Leaks
Leaks may indicate a future serious problem. When leaks are found
early, appropriate action can be taken on a non-emergency basis.

4. Heating Inspection Checklist
Heat Exchanger Will Be Inspected For Cracks &
Deterioration
Heat exchangers can develop cracks with age & cause a dangerous
situation. If they exist, there is a serious risk of illness from the toxic
fumes emitted (such as carbon monoxide poisoning.)
Air Filter Will Be Inspected
A restricted air filter can cause your unit to waste energy. If you have
air conditioning, a dirty filter can shorten the compressor’s life.
Burners Will Be Checked
Dirty burners can cause poor combustion. You pay for useful heat
the “goes up the stack”.
Thermocouple Will Be Tested
A gradually weakening thermocouple will eventually lockout the gas
valve. This could result in your having a “no heat” situation & possible
result in an expensive nighttime emergency call.
Check Fan Switch & Adjusted As Needed
A fan switch that is not properly adjusted can waste energy or cause
nuisance fan cycling.
Pilot Will Be Checked
Weak or dirty pilots can easily be extinguished, causing the furnace
to shut down.
Motors & Bearings Will
Be Lubricated
The motor will last longer & the temperature will be more comfortable.
Check All Safety Controls Operationally
Safety controls that do not operate can cause dangerous situations.
Blower Wheel Will Be Inspected
A dirty blower wheel will reduce air flow reducing efficiency.
Tested For Carbon Monoxide
Helps assure safe environment.
Gas Lines Will Be Leak Checked From The Furnace
Shut Off Valve To The Burners
Undetected gas leaks are extremely dangerous.
Combustion Air Openings Will Be Checked
Blocked or restricted combustion air openings can be dangerous.
Flue Pipe Will Be Inspected
Flue pipe corrosion or leaks are dangerous. They could allow
combustion by-products & carbon monoxide into your home.
Check Proper Vent Draft
Improper or back drafting (flue spillage) from your water heater could
allow the excessive formation of carbon monoxide, which could enter
your home.
Check All Thermostats
Defective or improperly calibrated thermostats affect comfort &
operating costs.
Check All Gas Pressure & Air Shutters & Set
Correct settings will produce proper combustion & higher efficiency.
Service You Can Trust
Our highly trained staff of experts know their business. Feel at ease knowing that F. H. Furr has
made major investments in training, tools, trucks & other equipment to assure prompt, efficient, &
affordable service to our Preferred Service Club members.

5. 4
Air Conditioning Inspection Checklist
Condenser Coil Fins Will Be Inspected
Condenser coils raise refrigerant pressure higher than needed,
increasing your electric bill.
Check All Evaporator Coils When Accessible
Evaporator coils become dirty because air filters only collect a
portion of the particles in the air. Even a small amount of dirt
can decrease efficiency & increase operation costs. This is also a
major cause of compressor failure. Client should replace properly
sized air filter every month.
Check All Blower Fins
A dirty blower reduces air flow, causing longer operating time &
increased cost. This is also a major cause of compressor failure.
Client should replace properly sized air filter every month.
Air Filter Will Be Inspected
A restricted air filter can cause your air conditioning unit to waste
energy & shorten the compressor’s life.
Belts & Pulleys Will Be Inspected &
Adjusted As Required
Loose belts & worn pulleys decrease air flow, increase operating
costs, & shorten the compressor’s life. Belts crack & break with
age.
Lubrication Of Motors & Bearings
Improperly lubricated rotation components will eventually fail.
Unit Disconnect Will Be Inspected
A worn or overheated disconnect blows fuses & is dangerous.
Check All Thermostats
Improperly calibrated thermostats allow the unit to run longer than
necessary. Every degree your air conditioner operates below 78
degrees can add 5-8% to the cost of cooling.
Controls & Safety Devices Will Be Inspected
& Tested
Controls & safety devices that do not function properly can increase
operation cost & cause other components to fail.
Motor Will Be Inspected
Dirty motors are much less efficient & will break down or fail sooner.
Check Condensate Drain To Assure It Is Open
Algae can plug a condensate drain which can cause expensive
water damage.
Crankcase Heater Will Be Operationally Checked
Crankcase heaters that do not work can lead to a compressor failure.
Relays & Contactors Will Be Inspected
Worn contacts & loose wire connections can lead to a motor or
compressor failure.
Unit Wiring Will Be Inspected & Loose
Connections Tightened
Loose connections can lead to a motor or compressor failure.
Temperatures & Pressures Will Be Taken
& Recorded
An accurate record of your equipment’s vital date can indicate
potential problems, which can be eliminated.

6. 5
With All Plans, F. H. Furr provides qualified technician to inspect your air conditioning & heating system for
proper operation to ensure that it’s in the best possible condition for the cooling or heating season.
 Refrigerant Charge
 Electrical Wiring
 Thermostat Operation
 Outdoor Coil & Fin Condition
 Pilot & Thermocouple
 Gas Valve
 Electrical Connections
 Contactors & Relays
 Blower Assembly & Belts
 Condensate Drain Line
 Fan Limit Control
 Sequencers & Relays
 Voltage & Amperage
 Electric Heat Elements
 Lubricate Motors & Bearings
 Heat Exchange
 Filter
 Burners & Pilot Runners
We will be the leading plumbing, cooling,
& heating service provider in the Northern
Virginia area.
We will serve each customer in excellence
by delivering more than we promise.
We will grow the company in a fiscally sound
manner, employing the latest technologies
& educational resources.
We will employ team players who are capa-
ble & who desire to improve their communi-
ty & their lives through continuous training.
We will provide excellent benefits & a
safe working environment.
We will serve & protect our envi-
ronment & our community through
responsible choosing of products, policies
& services.
We will operate with impeccable integrity in
our dealings with customers, employees,
& suppliers.
For Your Comfort, Safety, & Savings
These Inspections Will Include:
Our Mission Statement
We Commit Ourselves To The Following:
With All Plans, F. H. Furr provides qualified technician to inspect your air conditioning & heating system for
proper operation to ensure that it’s in the best possible condition for the cooling or heating season.
Lubricate Motors & Bearings
Burners & Pilot Runners
We will provide excellent benefits & a
We will serve & protect our envi-
ronment & our community through
responsible choosing of products, policies
We will operate with impeccable integrity in
our dealings with customers, employees,
For Your Comfort, Safety, & Savings

7. 6
Enjoy Priority Service,
More Savings, & Less Worry
Trained Technicians
Competent, trained, dependable staff of experts perform necessary
service on your equipment.
F. H. Furr shall not be re-
sponsible for system design
or performance in main-
taining design conditions
except through failure of
equipment covered herein.
All service (except “NO HEAT”
emergency service) will be per-
formed during regular working
hours (Monday - Friday, 7:00 a.m.
- 9:00 p.m.). “No Heat” Emergency Ser-
vice in winter will be performed with an
additional dispatch fee due at time of
service rendered.
Unnecessary, or nuisance calls, beyond
the scope of this contract, will be charged
& paid by the purchaser at the prevailing
service rate.
Example: fuses, dirty filters, disconnects,
manual reset switches, etc.
F. H. Furr will endeavor to render prompt &
efficient service hereunder, but it is express-
ly agreed that F. H. Furr shall in no event be
liable for damage or loss caused by delay
or any loss arising out of performance of
this agreement.
F. H. Furr will not be required to furnish,
without extra cost, any type of material,
labor or equipment which are recom
mended or required by local code regula-
tions, insurance companies, government,
State, municipal, or other authorities.
F. H. Furr will provide Preferred Service
Club Customers with a 15% discount at
standard rate on parts & labor to home
repairs & modifications, inside & outside,
(with the exception of contract work, new
construction, or work being performed
through a second party) Discounts may not
beusedinconjunctionwithanyotherspecial
offers & discounts. However, if F. H. Furr has
a simultaneous offer that & is greater than
15% offer, the customer may use the larger
discount applicable.
This agreement is automatically renewable
every monthly, but may be terminated by ei-
ther party giving no less than thirty (30) days
written notice of intention to terminate.
Your Preferred Service Club can either be
transferred to your new home or to the buyer
of the home you are selling. Your Choice!
Terms & Conditions
Enjoy
More Savings, & Less Worry
F. H. Furr shall not be re-
sponsible for system design
or performance in main-
taining design conditions
except through failure of
equipment covered herein.
All service (except “NO HEAT”
emergency service) will be per-
formed during regular working
hours (Monday - Friday, 7:00 a.m.
- 9:00 p.m.). “No Heat” Emergency Ser-
vice in winter will be performed with an
additional dispatch fee due at time of
service rendered.
Unnecessary, or nuisance calls, beyond
the scope of this contract, will be charged
& paid by the purchaser at the prevailing
service rate.
Terms & Conditions

8. 1-877-225-5387
customerservice@fhfurr.com
100_26806/12©2012F.H.FurrPlumbing,Heating,&AirConditioning,Inc.
The F.H. Furr
Difference
Why choose us? That’s your question, right? It’s one
worth asking. With so many options for home improvement
contractors, it’s easy to choose the wrong one. At F.H. Furr,
we believe in quality service and have a few key differences
that make us worth your time and money:
 We hire the best. We have a commitment to the
highest degree of professional development and
training in the industry. No cut-rate guys here.
 We protect your home. Our goal is to leave your
home the way we found it – no clutter, dirt, or damage.
 Flat-rate pricing. You’ll know what we charge up-
front with no hidden costs or additional expenses.
 100% satisfaction guarantee. Simply put, we at
F.H. Furr accept responsibility for your satisfaction
with both the materials and workmanship we use on
your home. If you’re not satisfied, we’re not finished
until you are.