1) The document discusses Richard Umbers' presentation on innovation and new retail at Myer. 2) Umbers notes that Myer aims to achieve $80 million in innovation initiatives in the 2015 fiscal year, representing around 2.67% of total sales. 3) Umbers outlines characteristics of "new retail", including being tech-enabled and customer-centric, with borderless and multi-channel operations beyond traditional retail channels.

1. Big Breakfast
MCA Sydney : 25 February 2015
Richard Umbers
Chief Information and Supply Chain
Officer Myer
Image: Wayne by Wayne Cooper (Myer Exclusive Brand)

2. “Once a technology rolls over
you, if you are not part of the
steamroller you are part of the
road”
Stewart Brand,
Futurist and
Environmentalist
Page 2

3. • Omni-channel (of course)
• Innovation
• Customer Experience
Retail fighting back? - Themes from
New York
NRF – Big Box Retail Show New York – Jan

4. “People
will
forget
what
you
said,
they
will
forget
what
you
did,
but
people
will
never
forget
how
you
made
them
feel”
Maya Angelou, Author
Page 4

5. • Individual Capability
• The right Culture and Values
• Process
Innovation requires:
and Leadership -
Source:
Gary Hamel

6. “There is no book to read, so
we have to work it out for
ourselves”
Andy Street, CEO
John Lewis
Page 6

7. Page 7
• We will achieve roughly $80mil in FY15
• We will be roughly 2.67% of total sales
Where does innovation take us?
To new retail? Image: Cozi by Jennifer Hawkins
Myer Spring/Summer 2015 Fashion Launch

8. • Tech led, Tech enabled
• Customer Centric
• Borderless
• Beyond Channel
What is New Retail
New Retail Image: Cozi by Jennifer Hawkins
Myer Spring/Summer 2015 Fashion Launch
Source:
National online Retail Assn.

9. “I love hi-tech, but what I love
more is an experience that is
so simple that the technology
disappears”
Mike McCue,
Developer of Flipboard
Page 8

10. • Data and Insight Driven
• Relationship and dialogue based
• Personalised
• Customer Satisfaction is not enough
– Recommendation (NPS)
– Customer emotion
Customer Centric
New Retail

11. • Unconstrained by geography
Borderless
New Retail

12. • Multi-channel supply chain
• From anywhere to anywhere
• Single item b2b2c
• Reverse logistics and returns
• Inter-operable master data – get joined up
• Customer data
• Product data
• Technology infrastructure
Beyond Channel
New Retail

13. “Pretty front ends … are
useless without backend
technology and supply chain
excellence”
Paul Coby IT Director
John Lewis
Page 12

14. 14
Is this the
new
normal?

15. Thank You
MCA Sydney : 25 February 2015
Richard Umbers
Chief Information and Supply Chain
Officer Myer
richard.umbers@myer.com.au
Image: Wayne by Wayne Cooper (Myer Exclusive Brand)
Page 14