Flexible and Secure Workspaces for the Modern Enterprise
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Join webinar guest ESG analyst and industry expert Mark Bowker as he talks through top challenges faced by IT in enabling today’s workforce and the steps that your organization can take to begin delivering more secure and flexible workspaces to workers. Watch the full webinar at www.ressoftware.com/voice
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Flexible and Secure Workspaces for the Modern Enterprise
- 1. © 2015 RES SOFTWARE – ALL RIGHTS RESERVED Flexible and Secure Workspaces for the Modern Enterprise Presented by Mark Bowker, ESG Senior Analyst & Lorena Crowley, Product Marketing Director for RES Software
- 2. Today’s Webinar •IT pressures driving workspace modernization initiatives •Defining the Digital Workspace •Benchmarking against the ESG Digital Workspace survey •Successful workspace modernization projects •Getting started with workspace modernization •Audience Questions
- 3. Daily Pressures on IT Complexity • Legacy and new infrastructure • Hybrid Environments • Upgrades and migrations Security • Shadow IT • Higher risks with mix of virtual, physical and cloud services • Increasing internal & external threats Mobility Support • Flexible working styles • Multiple devices • Always On Cost Controls • License management • Service ticket reduction • Doing more with less
- 5. Requirements for Today’s Digital Workspaces •User environment management •User-centric security •Self Service •Automation •Predictability
- 6. © 2015 RES SOFTWARE – ALL RIGHTS RESERVED Mark Bowker Senior Analyst, Enterprise Strategy Group
- 7. Enterprise Strategy Group | Getting to the bigger truth.™ © 2015 by The Enterprise Strategy Group, Inc. Flexible and Secure Workspaces for the Modern Enterprise Mark Bowker, Senior Analyst @markbowker
- 8. ESG’s Workspace Objectives • Improved IT control and user experience • Consume, produce and collaborate • Secure • People centric
- 9. © 2015 by The Enterprise Strategy Group, Inc. What are the challenges?
- 10. © 2015 by The Enterprise Strategy Group, Inc. Multi-Faceted Strategies 61% of organizations planned to increase spending on enterprise mobility initiatives in 2015 supported by varied approaches to achieve the end goal of increasing employee collaboration and productivity. 25% Desktop virtualization 19% Mobile workforce enablement IT Top Areas of Focus 18% BYOD initiatives 14% Implementing an agile application deployment model 12% Corporate application store 19% Deploying application on new mobile devices
- 11. © 2015 by The Enterprise Strategy Group, Inc. Formal BYOD Policies Yes, there is a formal BYOD policy in place that allows employees to use their own device(s) for business-related needs, 34% No, there is no formal BYOD policy in place, but employees are allowed to use their own device(s) for business-related needs with IT’s approval, 35% No, there is no formal BYOD policy in place and employees are not allowed to use their own device(s) for business- related needs, 28% Don’t know, 2% Does your organization have a formal bring-your-own-device (BYOD) policy in place that allows employees to use a non-company provided (i.e., personal) endpoint device (e.g., laptop, smart phone, tablet, etc.) to perform their primary job function(s)? (Percent of respondents, N=601) Data Insights 38% of companies that are more than 50 years old prohibit employees from using their own devices, compared to 13% of those that have been in operation for 10 years or less
- 12. © 2015 by The Enterprise Strategy Group, Inc. End Point Security Challenges Big gap between endpoint security perceptions and reality 38% spend a lot of time “firefighting” as they attend to high-priority issues 29% complain that endpoint security is based upon too many manual processes Security is akin to the “wild west,” dominated by individual efforts rather than process-oriented methodologies and holistic mobility strategy.
- 13. © 2015 by The Enterprise Strategy Group, Inc. Initiatives Organizations will Include as Part of its Identity and Access Management Strategy Over the Next 24 Months 35% monitor user activities more comprehensively throughout the network 30% extend IAM to include device as well as user identity 29% institute an enforce fine-grained access policies that grant/deny access to IT assets based upon multiple identity attributes like user, role, location, device type, etc. User Centric: Deliver a personalized experience across devices while IT can maintain policy based on the context, location and role of the employee.
- 14. © 2015 by The Enterprise Strategy Group, Inc. Factors Influencing Workspace Strategies
- 15. © 2015 by The Enterprise Strategy Group, Inc. Modernize & Secure the Workspace Aggregate applications and desktops into a self-service model The starting point should include focusing on the various user requirements and associated policies mapped down to the data that users access. Detect threats, improve visibility, respond to risks faster and enable self service. Explore platforms that enable businesses to openly embrace multiple consumption models based on economics and freedom of choice A hybrid consumption model should include physical, virtual and cloud consumption models that offer compatibility with existing applications, data access, security policies and adapt to the way employees work. Think long term strategy Set goals and make investments as part of an effort to not only fortify the policies and processes for managing and securing mobile devices, but also, perhaps more importantly, apply the appropriate measures based on considerations including user profiles, device type, and current location
- 16. Customer Success Story St. Claraspital • A rich clinical user experience that allows clinicians to roam around the hospital and have their personal workspace readily available. • Reduced login and technology request times and increases time with patients • Improved overall security ensuring clinicians only have access to approved applications and services at any given time.
- 17. Other Workspaces that Deliver Results … 40% reduction in service desk tickets Reduced time to onboard & off-board 400-500 student nurses each year 50% reduction in compliance & auditing costs 43% reduction in service desk tickets Elevated from level 3 to level 4 on Gartner IT Maturity Curve Full ROI captured in 3 months
- 18. Getting Started Simplifying Digital Workspaces
- 19. Next Steps in Digital Workspaces • Empower workforce with self service • Offer automated delivery & return of apps & services • Predict changing needs and deliver ahead of time • Provide fast Onboarding & secure Offboarding
- 20. Q&A
- 21. Thank You! Join Us! November 9 Time: 8am PDT | 11am EDT | 4pm BST | 5pm CEST Webinar: Voice of IT Series “Conquer the Barriers to Self-service Adoption.” Featuring guest analysts from The 451 Group Register at www.ressoftware.com/voice To learn more, contact us at www.ressoftware.com/contact
Hinweis der Redaktion
- Thanks for joining us today! This is our second webinar in the Voice of IT webinar series. As part of this webinar series, we are bringing in a variety of industry experts to share their knowledge about some of the major transformations taking place in IT today. We hope that you’ll find today’s session helpful, as many of you face a wide range of workspace-related projects. Projects like virtual desktop infrastructure upgrades, operating system migrations and hardware upgrades often present a great opportunity for you to rethink how IT services are being managed and delivered in your organization. This is the focus of today’s discussion. First – we will take a look at some of the day-to-day pressures IT teams face. Many of these are fueling the need for more flexible and secure workspaces. Then we will take a moment to define what a digital workspace is. The term “workspace” is used a lot today, so we’ll highlight the way we plan to approach digital workspaces in today’s conversation. With that, we are excited to have a guest joining us from Enterprise Strategy Group. Mark Bowker and his team recently conducted several research projects around enterprise workspaces. He will share some of the highlights of those studies, giving you a chance to see where you organization fits in with others. We’ll also share a few customer examples – organizations that redefined their workspace recently to achieve both critical IT and business objectives. We’ll talk through what they did, how they did it and some of the results they have seen. Lastly, we’ll walk through how some organizations jumpstart their digital workspace strategies.
- Let’s start by looking at some of the common daily pressures that IT is facing day-in and day-out, focusing on the ones that tend to have the highest impact: Complexity: IT continues to be tasked with maintaining many legacy systems. When new technologies are introduces, they are often layered on top of existing systems, creating an infrastructure that’s difficult to manage and maintain. Most users are working across hybrid environments on any given day, making it critical to mask the complexity and offer them a seamless and easy experience that just works. Mobility: Just as the underlying systems are growing more diverse, so are the workstyles of users. Workers want to leverage multiple devices and they want more flexibility in accessing the apps, data and service they need to be productive. IT must support these growing user demands, or risk that workers will source their own way of working flexibly. Security: When IT can’t support mobility or respond to requests of the workforce fast enough, workers often go around IT and use unsanctioned services. Workers often don’t realize this could be introducing risks into the organization. Shadow IT and other careless behavior from workers, like downloading malicious files or introducing vulnerabilities, is often unintentional, but increases risks. Add this to the growing amount of external threats, and security must be top of mind in almost any decision made by IT today. Cost: While IT fights rising complexity, more demands from users, and far greater security threats than ever before, budgets typically remain flat. To control costs, IT is often asked to evaluate core costs, like software licenses and service tickets, to find a way to free up resources to tackle other challenges. We’ll hear about some more of these when Mark walks through ESG’s survey results.
- Today we really want to focus on the overarching solution to dealing with these pressures better – day-in and day-out. To do that, many companies are having tremendous success moving away from traditional desktop models, and approaching their enterprise desktop environment instead as “workspaces” – with that shift, the digital workspace becomes the destination where workers maximize their productivity and consume technology services.
- Digital workspaces can range from simple to very comprehensive. Many IT departments select a platform for delivering a workspace across devices – typical platform partners are Citrix, VMware and Microsoft. These provide a relatively standard workspace environment. But what we find today is that standardization, although easier for IT to manage, is typically too limiting for the workforce. When we look a the capabilities that the modern workforce needs to be fully supported, it’s more than just that virtual desktop or application access. Some of the areas we see that become critical to making the workspace model work for a wider range of user types are 1) personalization – managing that user environment centrally and allowing for each user’s workspace to be customized based on their preferences and needs. Mapping back to user context here is key. 2) Security – based on each particular person’s needs and context. This often needs to be dynamic. 3) Self-service – giving workers a destination where they can request access to apps or services. The real value of self-service comes when 4) automation is delivering on those requests instantly. Ultimately, the goal is for 5) predictability to allow IT to automatically deliver the apps and services that workers need – ahead of time – based on the organizational and user-contextual information that’s available to them. We find that many customer start the process of modernizing their digital workspace through UEM and security. By focusing on the people-the users- they are building a foundation to offer that more comprehensive digital workspace, and they are maximizing the investments that they have made in delivery technology.
- Now that we’ve talked a bit about the current state of IT today, and discussed the ideal state that IT can achieve with digital workspaces, I’d like to introduce Mark Bowker, who joins us from Enterprise Strategy Group. Mark focuses on all things related to enterprise mobility, virtualization, and cloud computing. Mark researches cloud and virtualization technologies and evaluates the impact the solutions have (or will have) on IT strategy and the broader marketplace. Prior to joining ESG, Mark ran the IT organization for a business consulting and technology services company. A Microsoft Certified Systems Engineer, Mark is experienced in designing, implementing, and expanding network and system infrastructure for global organizations. Mark is going to walk us through some interesting new research around workspaces, and where enterprises are finding themselves today in their journey to dynamic digital workpaces.
- Let’s walk through a specific customer example, highlighting a hospital that is well on it’s journey to providing it’s staff a digital workspace environment. St. Claraspital is a privately run major acute-care hospital in Switzerland that provides comprehensive medical expertise through its specialized abdominal and tumor centers, emergency department and outpatient clinics. With more than 1,000 PC workstations to support, the healthcare provider’s IT goal was to revolutionize the overall digital workspace experience and adapt to the needs and workstyle of the roaming clinician – ensuring their experience was the same regardless of workstation. Long time RES Partner, uniQconsulting AG, designed and implemented the Dynamic Desktop solution, based on the RES ONE Workspace, to provide St. Claraspital’s clinicians a personalized and seamless experience across all devices and locations, allowing them to increase their time focused on patients. “Today, clinicians just sign into any workstation and can get working within a few seconds,” says Marcel Cadisch, Sales Manager at uniQconsulting. “We call it the "follow-me workstation.” Additionally, RES secured their compliance and patient medical records with its unique ability to automatically revoke access to files when clinicians left approved networks and environments. “RES helps remove barriers between information technology and clinicians” says Through its partnership with RES, St. Claraspital is now delivering a dynamic desktop solution that: Offers a rich clinical user experience that allows clinicians to roam around the hospital and have their personal workspace readily available. Reduces login and technology request times and increases time with patients Improves overall security ensuring clinicians only have access to approved applications and services at any given time.
- Although the investment is a digital workspace project is often a strategic one, we know you get a lot of pressure to demonstrate tangible business results. A lot of our customers have been able to show the business specific metrics and results around their investment. Things like: Service desk ticket reduction, often ranging between 40% and 50% fewer tickets Faster and more effective on and offboarding – resulting in staff being more productive faster and security improvements around restricting access once someone leaves the organization or changes roles Exceeding KPIs established by the business around maturity, based on industry standards for service delivery Getting a fast return on investment, not uncommon to achieve ROI in as little as 3 months
- Even with the prospect of success, the journey to rolling out that digital workspace can seem daunting. One path many customers take is starting with the management of the workspace. With the fragmented mix of desktop virtualization and application virtualization technologies and operating systems, it can get quite complicated to give users a consistent experience, and one that’s optimal based on their context as they roam across different locations, devices and delivery methods. Workspace management (User Environment Management) can help. It provides workers a familiar and seamless experience that is dynamic based on their changing content. For IT, it offers a single point of managing everything related to a user across all devices, operating systems and delivery platforms. IT can add as many controls as needed to protect the business, while still offering a good user experience. Once IT has control over the workspace – both from a user experience and security perspective – they can easily provide more sophisticated functionality.
- Once IT has fully managed workspaces, they can easily leverage automation to deliver and return apps and services to the workspace – IT can take a combined approach of predicting the needs of users based on known qualifications and contextual requirements, any they can also make some apps and services available through self-service. This automated service delivery is not only important for existing employees, but this approach also add tremendous value in both the onboarding and off-boarding process. Onboarding can be streamlined and offboarding can improve security and compliance challenges by ensuring access is revoked/restricted immediately.