Business Meets IT Webinar Series - One Storefront To Rule Them All

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This is the latest installment of the Business Meets IT Webinar series where we discuss the power of an automated self-service portal that can handle user self-service requests, automatic delivery and return of predicted IT services and more. To learn more about the RES IT Store visit www.itstore.com.

Technologie

1
Copyright © 2014, RES Software. All rights reserved. 0113
One Storefront To Rule Them All
Effectively Managing IT Services
Episode 4:

2
Copyright © 2014, RES Software. All rights reserved. 0113
YOUR
PRESENTER
Sean Donahue,
Chief Evangelist
@SeanDo40
#BusinessMeetsIT
Ask your questions on Twitter for your
chance to win a $10 Amazon Gift Card!

33
Today’s Agenda
 Qualification for services
 Services Mixology
 It’s an on demand world
 Adapt to survive? What about Adapt to comply?

44
Are You Qualified?
• Evolution of Active Directory
• Beyond AD Groups
• What will you use?
*****Interactive Time*****
What IAM or HCR do you use?

55
Identity Warehouse  Data Sources
Collect Qualification Information from Identity Sources
• Authoritative
• Non-authoritative
People Identifiers & Attributes
• Determines Who the User is

66
Classification
Data Connections
• Determines Who Should Have Access
Organizational Categories/Criterions
• Determines Why People Should Have Access

77
Service Catalog
Complete List of Services
Configure Qualification
• Identity & Role
• Restrictions
• Dependencies
Services

88
Deliver and Return Workflow
Workflow Triggers
• Manual (self service)
• Re-provision
• Automatic
Service Subscriptions

99
See IT to Believe IT
Watch as we gracefully switch to a live demo

1010
Compliance and Security
Business Criteria Qualification
Minimize Over-consumerization
Manage Return of Services
Workspace Integration

1111
Life is On-Demand
What is On-Demand?
Self Service
• Banking
• Airline Tickets
• Gas / Petrol
• Groceries
“IT will stop being the gatekeeper and start becoming the
shopkeeper.”

1212
See IT to Believe IT
Watch as we gracefully switch to a live demo

1313
Adapt or die
Context changes and so must services
• Time
• Geo Fence
• Device
• Access Type
• BSSID
• Role

1414
See IT to Believe IT
Watch as we gracefully switch to a live demo

1515
How Does RES ___ Work?
4 Operational Phases
6 Technical Steps
1 Continuous Cycle
Decision Delivery Usage Return

17
Copyright © 2014, RES Software. All rights reserved. 0113
Thank you!
…Questions?
 Visit us on www.itstore.com
 Join Upcoming Webinar:
80/20 Breakdown = Predictable IT
CONNECT
WITH
US!
Sean Donahue,
Chief Evangelist
@SeanDo40

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Business Meets IT Webinar Series - One Storefront To Rule Them All

2. 2 Copyright © 2014, RES Software. All rights reserved. 0113 YOUR PRESENTER Sean Donahue, Chief Evangelist @SeanDo40 #BusinessMeetsIT Ask your questions on Twitter for your chance to win a $10 Amazon Gift Card!

3. 33 Today’s Agenda  Qualification for services  Services Mixology  It’s an on demand world  Adapt to survive? What about Adapt to comply?

4. 44 Are You Qualified? • Evolution of Active Directory • Beyond AD Groups • What will you use? *****Interactive Time***** What IAM or HCR do you use?

5. 55 Identity Warehouse  Data Sources Collect Qualification Information from Identity Sources • Authoritative • Non-authoritative People Identifiers & Attributes • Determines Who the User is

6. 66 Classification Data Connections • Determines Who Should Have Access Organizational Categories/Criterions • Determines Why People Should Have Access

7. 77 Service Catalog Complete List of Services Configure Qualification • Identity & Role • Restrictions • Dependencies Services

8. 88 Deliver and Return Workflow Workflow Triggers • Manual (self service) • Re-provision • Automatic Service Subscriptions

9. 99 See IT to Believe IT Watch as we gracefully switch to a live demo

10. 1010 Compliance and Security Business Criteria Qualification Minimize Over-consumerization Manage Return of Services Workspace Integration

11. 1111 Life is On-Demand What is On-Demand? Self Service • Banking • Airline Tickets • Gas / Petrol • Groceries “IT will stop being the gatekeeper and start becoming the shopkeeper.”

12. 1212 See IT to Believe IT Watch as we gracefully switch to a live demo

13. 1313 Adapt or die Context changes and so must services • Time • Geo Fence • Device • Access Type • BSSID • Role

14. 1414 See IT to Believe IT Watch as we gracefully switch to a live demo

15. 1515 How Does RES ___ Work? 4 Operational Phases 6 Technical Steps 1 Continuous Cycle Decision Delivery Usage Return

16. 1616 What’s the word on the street?

17. 17 Copyright © 2014, RES Software. All rights reserved. 0113 Thank you! …Questions?  Visit us on www.itstore.com  Join Upcoming Webinar: 80/20 Breakdown = Predictable IT CONNECT WITH US! Sean Donahue, Chief Evangelist @SeanDo40

Business Meets IT Webinar Series - One Storefront To Rule Them All

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